Emotional intelligence skills in a leadership context. Distinguishing skills for excellent leaders are highlighted. Includes references and further reading.

1. Emotional Intelligence Skills
In a Resonant Leadership context

2. Emotional Intelligence Skills
• The following emotional skills have been identified and clustered by the analysis of
large groups of leaders, and are statistically validated. The main sources of this
information are the books cited below, plus selected scientific publications by prof.
Richard Boyatzis.
• The competencies in italic are the ones that have been demonstrated to be
distinguishing for excellent leaders compared to average leaders. Distinguishing
cognitive capabilities are systems thinking and pattern recognition
• The skills are summarized in the following slides and in the notes pages
• References
“Emotional Intelligence: 10th Anniversary Edition; Why It Can Matter More Than IQ”, Daniel
Goleman, Bantam, 2006
“Primal Leadership: Realizing the Power of Emotional Intelligence”, Daniel Goleman, Richard
E. Boyatzis, and Annie McKee, HBS Press, 2004.
“Resonant Leadership”, Richard Boyatzis and Annie McKee, HBR Press, 2005.

3. Self-Awareness
Emotional self-awareness:
the ability to read and understand your emotions as well as recognize their impact on work
performance, relationships etc.
Accurate self-assessment:
a realistic evaluation of your strengths and limitations
Self-confidence:
a strong and positive sense of self-worth

4. Self-Management
Self-control:
The ability to keep disruptive emotions and impulses under control
Trustworthiness:
a consistent display of honesty and integrity.
Conscientiousness:
the ability to manage yourself and your responsibilities.
Adaptability:
Skill at adjusting to changing situations and overcoming obstacles
Achievement orientation:
The drive to meet an internal standard of excellence.
Initiative: a readiness to seize opportunities
Positive outlook:
Seeing the positive aspects of things and the future

5. Social Awareness
Empathy:
Skill at sensing other people’s emotions, understanding their perspective and taking
an active interest in their concerns
Organizational awareness:
The ability to read the currents of organizational life, build decision networks, and
navigate politics.
Service orientation: the ability to recognize and meet customers’ needs.

6. Social Skill
Visionary leadership:
The ability to take charge and inspire with a compelling vision.
Influence:
The ability to wield a range of persuasive tactics.
Developing others:
The propensity to bolster the abilities of others through feedback and guidance.
Communication:
Skill at listening and at sending clear, convincing, and well-tuned messages.
Change catalyst:
Proficiency in initiating new ideas and leading people in a new direction.
Conflict management:
The ability to de-escalate disagreements and orchestrate solutions

7. Social Skill (continued)
Building bonds:
Proficiency at cultivating and maintaining a web of relationships.
Team work and collaboration: Competence at promoting cooperation and building teams
Coaching and mentoring: Sensing others' development needs and bolstering their abilities