1. Vanessa Owens
376 Hightower Road
Hiram, Georgia 30141
(678)644-1604
vowens3@students.kennesaw.edu
www.linkedin.com/in/vanessamowens
Profile
 Energetic, motivated Sociology major at Kennesaw State University with a
passion for helping, teaching, serving, and interacting with people
 Pursing a fulfilling career in non-profit or public service fields, striving to apply my
background in Sociology to aid and better the lives, communities, representation
and resources of those in need
 Special focus on women's and human rights issues with a minor in Gender &
Women's studies
 Accomplished writer with experience in editing, creative, and technical or
research oriented writing
 Experience in interview-based research, active listening, and transcription
 Leadership experience in team-oriented-positions
 Background in providing excellent customer service through skill in problem
solving and communication
Education
Kennesaw State University, Marietta, GA
Bachelor of Science in Sociology
Minor in Gender & Women's Studies
Degree Anticipated: May 2016 GPA: 3.5
Skills
•75 WPM typist
• Published editor with projects including published full-length novels and
research papers
• Proficient in Microsoft Office Suite Tools, Quickbooks, and Customer
Relationship Management software

2. • Ability to work with several operating systems, including Windows, Mac OSX
and
Linux
• Skilled in providing customer service face-to-face and over the phone
• Skilled at operating computerized cash registers and other POS systems
• Excellent verbal and written communication skills
• Leadership experience working in fast-paced and team-oriented environments
Work Experience
Stone Forest Materials
Salesperson/Customer Service Associate
Kennesaw, GA
September 2013 – September 2014
• Assisted customers with purchases and provided customer service
• Performed cashier functions as well as opened and closed registers
and handled bank deposits
• Communicated with equipment operators on site via radio technology
• Assisted customers with price estimates and quotes
• Coordinated delivery of landscaping and construction materials in collaboration
Reflective Apparel Factory
Marietta, GA
Administrative Assistant/Customer Service
May 2013 – September 2013
• Processed sales orders through QuickBooks
• Performed customer service duties over the phone and in person, including
taking orders and managing returns
• Managed data systems
• Handled administrative details and data entry responsibilities
in collaboration with the fleet manager and truck drivers
Life Uniform
Kennesaw, GA
Salesperson/Cashier/Keyholder
August 2012 – May 2013
• Opened, closed, and ran the store location
• Assisted customers with purchases and provided customer service

3. • Cleaned, organized, and merchandized the store
• Processed shipment and stocked items
• Performed cashier functions as well as opened and closed registers and
handled bank deposits
Kennesaw State University
Kennesaw, GA
Computer Lab Supervisor
August 2011 – May 2013
• Opened and closed the computer lab
• Supervised lab equipment
• Helped students with Microsoft Office Suite Tools
• Helped students with general computer and internet questions
• Performed basic maintenance on computers and printer
Things Remembered
Kennesaw. GA
Salesperson/Cashier/Engraver/Keyholder
August 2011 – December 2012
• Exercised sales and customer service skills to help customers find and
personalize the perfect gift in person and over the phone
• Provided customer service
• Processed shipment, merchandised, and stocked items
• Opened, closed, and operated the store location
• Performed cashier functions as well as opened and closed registers and
handled bank deposits
• Trained new employees in sales and engraving duties
• Became proficient in operating GravoGraph engraving technology and
machinery to personalize sterling silver, stainless steel, silver plated, and glass
gifts
• Engraved orders for customers