1. Vernadette World
Jacksonville,FL
(904)258-4357
Objective
To finda full-time,permanentpositionincustomercare whichwill allowme toutilize myprofessional
skillsandenable me foradvancement.
10/2015-10/2015 GeorgiaWorldCongressCenter/KellyServices
Location: Atlanta,GA
Position: RegistrationGuestServices
Duties
Registrationforguests
Assistingguestswithgeneral
Registrationinformation
Directional trafficforconferenceevents
I completedthisjobwithtotal confidentiality
09/2015-10/2015 Children’sMedical Center/KellyServices
Location: New Orleans,LA
Position: ImagingPrep
Duties
Prepdocumentstobe scanned
Make repairsto documents
Organize documentsinorderof importance
I completedthisjobwithtotal confidentiality
08/2015-09/2015 JeffersonParrishSchool Board/KellyServices
Location: New Orleans,LA
Position: Receptionist
Duties
Answeringinboundcalls
AssistingParentswithBusinformation
SubmittingTransferrequestforparents
I completedthisjobwithtotal confidentiality
11/2014 – 01/2015 Allstate Insurance/KellyServices
Location: Jacksonville,FL
Position:BenefitsSpecialist
Duties
ProcessingLife andHealthpolices
Making sure all policesare complete and
Accurate before sendingtoUnderwriter
For approval
I completedthisjobwithtotal confidentiality

2. 03/2012- 06/2014 Comcast Corporation
Jacksonville,FL
Position:SalesAssociate
Duties
Answerinboundcalls
Sell cable,internet,phone,andhome security
Productsto newand existingcustomers
Take payments
Answerbillingquestionsaboutaccount
Trouble shootingrepaircalls
I completedthisjobwith total confidentiality
02/2013 – 03/2013 Solantic/KellyServices
Jacksonville,FL
Position:Receptionist
Duties:
Answerincomingcalls
Lightoffice work
Making copies
Orderoffice supplies
Schedule appointmentsforpatients
I completedthisjobwithtotal confidentiality
05/2011-11/2011 ING Group/KellyServices
Jacksonville,FL
Position:CustomerService Rep
Duties:
Answerinboundcalls
Enroll customersinto401K
Processloans
Processwithdrawals
I completedmyjobwithtotal confidentiality
12/2010 - -12/2010 HOV Services/KellyServices
Jacksonville,FL
Position:ImagingPrep
Duties:
Prepdocumentstobe scanned
Make repairsto documents
Organize documentsinorderof importance
I completedthisjobwithtotal confidentiality

3. 02/2010 – 07/2010 HOV Services/KellyServices
Jacksonville,FL
Position:ImagingPrep
Duties:
Prepdocumentstobe scanned
Make repairsto documents
Organize documentsinorderof importance
I completedthisjobwithtotal confidentiality
07/2006 – 06/2009 Convergy’sCorporation
Jacksonville,FL
Position:CustomerService Rep
Duties:
Answerinboundcalls
Employee benefitenrollment
Typing,filing,faxing,andmakingcopies
Assistingemployeeswithgeneral questions
Notifyingemployeesof salaryamounts
Assistfulfillmentdeptwithprocessingreturnmail
I completedthisjobwithtotal confidentiality
11/2005 – 07/2006 Convergy’sCorporation/KellyServices
Jacksonville,FL
Position:CustomerService Rep
Duties:
Answerinboundcalls
AssistAARPMedicare customerswithprescriptiondrugcoverage
Typing,filing,faxing,andcopying
I completedthisjobwithtotal confidentiality
Education
JonesCollege –WordProcessingDiploma
FloridaCommunityCollege–General Education
Skills
Supervisoryskills,DataEntry, Excel,MicrosoftWord,MicrosoftPowerPoint,BenefitsEnrollment,
CustomerService,TeamManagement,Employee Training,Bookkeeping,Data/Image Processing,Mail
Processing,Typing,Copier,Fax Machine,10-key,AddingMachine,InternetAccess,Emailing.