New material in this deck. Presented at SharePoint Best Practices Conference in LaJolla.

1. EFFECTIVE END USER TRAINING Veronique Palmer SharePoint MVP March 2011

2. Change is hard!

3. End user training is SharePoint! Patience with the process of change NOT JUST ABOUT She’s lost it! $$$

4. Ongoing Customised Blended Supported

5. TRAINIG OWNERSHIP GOVERANCNE COMMUNICATION USER ADOPTION

6. Microsoft Outlines eLearning Course 50227A : SharePoint 2007 End User 3 Days Level 200 Audience : Managers, developers, designers, and every day knowledge workers, finance, operations, sales, or human resources users (second course available) = 7.5 days

7. Microsoft Outlines eLearning Course 50352B : SharePoint 2010 End User 3Days Level 200 Audience : Information Workers, anyone that works with SharePoint team sites, libraries, lists and items (second course available) = 2.1 days

9. For Beginners?? Address business problems BCS SharePoint Designer Workflow Document ID Service Column Level Validation Record Declaration Settings Audience Targeting Visio Process Repository Records Centre Business Intelligence Centre Term Store Management Custom CSS Modify Master Pages Translation Management

10. External Training Cons Expensive Generic Impersonal Real world exp Pros Mass training Less distraction Infrastructure

11. In-house Training Cons Infrastructure Distractions Cancellations Finding a trainer Pros Cost effective Personalised Governance

12. Certification? SharePoint for Business Users NBSP – Kat Weixel

13. Ownership!

14. Curriculums That Work

15. Why?

16. Complete Picture

17. Volumes

18. Stagger!

19. Course Outlines Importance of Beginners

20. Course Outline Beginners

21. Train the Trainer

22. Materials HANDS ON!

23. Get Course Outlines Lots in the market, find yours! http://www.letscollaborate.co.za/shop/SitePages/Training.aspx

24. Course Outlines Upgrading? Considerations New? Features?

25. Content How and …. Why!

26. Evaluation Forms

27. Hands On Labs Online / e-Learning Video Audio Productivity Hub Brown Bag Sessions User Manuals Classroom Self-Paced Mind Maps Cheatsheets Real World Examples Books

28. Managing

29. Managing

30. The Secret? Assimilation Timing @veroniquepalmer #BPC11

31. Wins! Evangelists Excitement Adoption Free IT Leaders!

33. Large classes

34. Leaving the class

35. Customize outlines

36. Stagger training

39. Free Resources Fab 40 : Employee Training Scheduling and Materials (2007 only) http://www.microsoft.com/downloads/en/details.aspx?FamilyId=B5206277-550C-44DA-A2D5-D7E32E3B6B8F&displaylang=en Productivity Hub 2007 http://www.microsoft.com/downloads/en/details.aspx?FamilyID=277fefca-d62f-41bc-943d-79002254cfee&displaylang=en Productivity Hub 2010 http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4aaa9862-e420-4331-8bc3-469d7bae0ff1

40. Business Owner User Adoption Specialist End User Trainer Team Lead E E T M M E

41. THANK YOUFor your time SAN DIEGO Please be sure to fill out your session evaluation! veronique@letscollaborate.co.za www.letscollaborate.co.za