This document provides a summary of Victoria Nguyen's professional experience and qualifications. She has over 20 years of experience successfully managing IT projects in both the public and private sectors. Her roles have included project manager, technical lead, and information engineer. Notable projects include implementing the HHS Trusted Internet Connection, modernizing FDA's adverse event reporting system, and capturing requirements to transform OPM's background investigations processing systems. She is proficient in project management methodologies like Agile and Waterfall and holds several professional certifications.

1. Victoria P. Nguyen, PMP, ITIL Foundation, CKM, CSM
Arlington, VA 22203  703-395-0167  vpnguyen@nguyeningways.com  Profile
Professional Summary
Resourceful Senior IT Project Manager with more than 20 years of experience in successfully architecting, developing, deploying and managing
of multimillion dollar systems and networks. Provide creative and visionary solutions while persistently employing and implementing best
practices to move projects forward and complete successfully. Accomplishments included implemented Department of Health and Human
Services (HHS) Trusted Internet Connections (TIC); contributor to process improvements at FDIC, USFS and IRS; principle contributor to
deployment of a hybrid mail system that was sold for $14M; deployed pilot production of TMDA mobile network for HNS; and deployed pilot
network for subscription TV and interactive game while at eon corporation
Citizenship and Clearance -- US Citizen / Top Secret
Professional Experiences
Addx Corp. / U.S. Patent and Trademarks Office, Office of the CIO (OCIO), 11/2013-Present
Application Engineering Division (AED) , Alexandria, VA
Addx Corp is SDVOB Federal Consulting firm, specializing in project management, acquisition management and security compliance and
forensic investigation.
Project Management Support, Trademark System Division (TSD)
Effectively assist Trademark Next Generation (TMNG) Project Managers (PjMs) with all project phases for six medium and large size TMNG
projects by coaching PjMs and Program Manager (PgM) to apply and adhere to USPTO’s SDLC for Agile and waterfall methodologies and
project management principles. Provide expert advice on situations and issues that involve innovative solutions methods and practices to align
with business requirements.
 Assist Project Managers (PjMs) of Trademark Next Generation (TMNG)..Create/write project charters, project process agreements (PjPA),
Agile and Waterfall project schedules, work break down structures (WBS), closeout documents, lessons learned, project resource estimating
worksheets (PREWs); track budget; prepare and distribute documents for project stage gate reviews; prepare project kick-off; and prepare
and participate in pre- and post- contract awards reviews and vendor kick-off meetings. Other project management duties are prepare
document for deployment for Operational Readiness Review (ORR), ensure security activities are completed and deployment support are in
place for deployments
 Apply USPTO’s SDLC for Agile and waterfall to assist USPTO’s Project Managers and Program Managers to manage large and medium
Agile projects
 Apply Agile Scrum principles according to Scrum Alliance, to manage and assist technical leads and development teams to deliver
Trademark Next Generation web service functions and features
 Review user story entries in Rally and provide suggestions to clarify descriptions and acceptance criteria; tutor various PjM to customize their
personal Rally dashboards using Rally widgets, and create queries for custom Rally reports and views
 Chair Scrum Of Scrums and facilitate daily scrum sprint reviews and retrospectives as substitute scrum master
 Accomplishments: Acting PjM for TMNG eCertification to initiate project. Wrote the business needs statement, project charter, PjPA and
created the project schedule for TMNG eCertification. The content of the project charter was reused by the Task Order Manager (TOM) to
populate Task Objective Statement (TOS). Also, worked with Vendor Management Division (VMD) to complete the TOS for the vendor
contract. Also, created the project schedule and planned the migration of 8000 USPTO staff and contractors to Office365 cloud for Email as
a Service (EaaS); wrote the EaaS migration plan to migrate USPTO staff and consultants to the cloud ; created and managed project
schedule for replacing Rochade with Troux as the Enterprise Architect tool; and created the project schedule for role base access (RBAC)
and evaluating RBAC tools; and wrote the deployment plan for TMNG ID Manual
SRA International, Inc., Fairfax, VA 11/1996-08/2013
SRA International is a Federal and DoD consulting firm provide services in national and homeland security, counterterrorism and intelligence, law
enforcement, energy, the environment, health, veterans affairs, agriculture, commerce, transportation, including program/project management
and executive administration
During my career at SRA International, I have managed software application systems development or maintenance projects where testing was
conducted throughout the project’s life cycle, tests were traceable to requirements, and automated testing tools were used to record, report and
track software defects and to facilitate stress testing; prepared and delivered briefings on IT projects to business and technical managers on
numerous occasions; managed projects that required me to coordinate activities of five or more of the following groups: security, infrastructure,
database management, release management, development contractors, enterprise architects and senior management
Knowledge Engineer at Joint Staff Information Network (JSIN) 10/2012-07/2013
Supported Vice Director of the Joint Staff, Nora Tyson and her Director, COL Slinkerd, to implement her tasks.
 IT and process consultant to J6 Directorate of the Joint Staff, Process Management Office (PMO) and represented PMO on the Certified
Knowledge Management (CKM) and content management work groups
 Evaluated and wrote the quarterly “hot” technology report on topics such as cloud computing and bring your own devices (BYOD), that would
benefit the Joint Staff’s missions, meet their business needs, and fit into their infrastructure

2. Victoria P. Nguyen vpnguyen@nguyeningways.com 2
 SharePoint site administrator for J6 Directorate. Updated and modified contents of the standard widgets on the J6 landing page
Project Manager and Technical Lead, HHS TIC 07/2010-12/2011
Managed a $4.3M project to design and develop the TIC infrastructure for the HHS. TIC was an initiative by the Office of Management and
Budget (OMB), M-08-05, Implementation of the Trusted Internet Connection. Previous plan called for $10M with eight engineers and completion
of project was planned for 2014. Team completed design and gained approval of design, completed network equipment procurement with a staff
of five and within 18 months.
 Created project schedule; wrote the project management plan, process agreement, privacy impact assessment, communications plan, risks
management plan, and all EPLC mandatory plans
 Managed a team of senior network, security and requirements engineers who designed and implemented the HHS TIC. To create the future
TIC, an inventory of the network and network assets of HHS and 13 Operating Divisions (OPDIVs) across the country was performed to
create the as-is network architect. Led weekly joint application design (JAD) with the OPDIVs and security teams to collect and clarify
requirements and ensure that the future TIC complies with the DHS Framework 2.0. Also, reviewed the 5 year and 10 year project traffic
growth of OPDIVs and HHS to design the new HHS TIC and also for evaluating network equipment to support the traffic growth
 Applied HHS’s EPLC process to execute the TIC project. Regularly reported progress to CIO and CISSO, TIC Steering Committee, OMB and
other stakeholders
 Convened design reviews with OPDIVs to ensure their agreements of design and compliance to the DHS’s TIC Framework capabilities and
the NIST 800-53 security guidelines
 Worked closely with the COR and CISSO staff to review project costs and capital investment costs for monthly OMB Exhibit 300 and 53a
reports
 Prepared presentations on all aspects of the project (stage reviews, deliverables, design review, progress reports), including justifications for
continued project funding for the HHS CISSO and Division Director for the periodic IT Investment Review Board (ITIRB) meetings with the
HHS Secretary, HHS CIO and 13 OPDIV Directors
 Gained confidence of HHS and NIH executives thus was awarded with follow on implementation and maintenance contract
 Accomplishments: Gained approval for design of the HHS TIC in October 2011 and implemented 2012; hired three engineers; created
issues and risks database; formed security requirements working group; and ordered over $23M of CISCO network equipment. Chaired the
TIC Steering Committee and created a SharePoint community for team and stakeholders to share documents and discussions Wrote the
operation transition plan for migrating and transitioning the OPDIVS’s connection to the new HHS TIC. Identified and prioritized the OPDIVs
migration based on user populations, technical ease of migration, timeline needs, and executive requirements; wrote a white paper on two
billing processes for HHS TIC, including transition approaches to the either billing process
Enterprise Applications Manager, Joint Staff Information Network (JSIN) 05/2010-07/2010
Managed and led a team of 11 senior engineers consisting of SRA staff and subcontractors under the JSIN $63M task order. The team provided
enterprise support for all enterprise assets such as Documentum, Remedy, Metastorm, Oracle, MS SQL Server 2000/2005, also provide
troubleshooting support of customized Windows applications for the Joint Staff and all eight directorates.
 Planned and upgraded enterprise assets Documentum, Remedy, Metastorm, Oracle, and MS SQL Server 2000/2005. Provided technical
oversight and guidance to complete work. Apportioned staffs to support Tier 4 help for Cognos, Documentum, Remedy, Metastorm, Oracle,
and MS SQL. Also reviewed requests for new implementations from all eight directorates and the Joint Chief Office to ensure they fit into the
current architecture and comply with the security polices
 Developed project scopes and budgets and identified resources for project managers; reviewed business needs statement from the
directorates for new projects and project schedules to recommend approval
 Managed and reviewed contracts performance of independent consultants and subcontractors
 Contributor in engineering review (ERB), change control (CCB) and readiness review boards (RRB)
 Developed performance development plans for all staff
 Accomplishments: Deployed enterprise wide Remedy, Metastorm, and Google Search appliance; and upgraded Oracle to 11g, MS SQL to
2008; and wrote and delivered a multiyear plan for upgrading and replacing current assets with newer technologies
System Engineer/Project Controller, FAERS/ MedWatchPlus Portal 03/2009-05/2010
FDA selected in 2009, Oracle AERS as the common FDA Adverse Events Reporting System (FAERS) to replace the legacy AERS. Led the Joint
Application Development (JAD) sessions with FDA and their five centers -- Center for Drug Evaluation and Research (CDER), Center for Biologic
Evaluation and Research (CBER), Center for Veterinary Medicine (CVM), Center for Devices and Radiological Health (CDRH), and Center for
Food Safety and Applied Nutrition (CFSAN), to document existing adverse events reporting processes.
 Standardized disparate processes to create a common reporting system, process and procedures for used by all centers which were the
goals of the AERS modernization project. To develop this common process, collected the data elements used by all centers in their reporting
process and identified the common elements used in silo AERS processes. Presented the common data elements to users of the four centers
to help them understand and gain user buy-ins for the proposed process change. Also wrote the roadmap to transform the existing AERS
processes to the common AERS process to match and support the phases of the legacy AERS IT modernization roadmap
 As part of the JAD, collected information on the existing tools used by each centers to redact personally identifiable information (PII) and
translate HL7 codes to evaluate newer technologies for these functions. Delivered evaluation without recommendations per FDA’s direction,
with the research and scoring approach to score how well the vendors met the requirements and also the vendor’s financial risks based on
their Dun and Bradstreet report on the vendor’s future financial outlook to determine ability to support their products over multiyear

3. Victoria P. Nguyen vpnguyen@nguyeningways.com 3
 For MedWatch, reviewed the current architecture and processes to evaluate and provide scorings for the next generation tools to FDA for
decision making. Evaluated Documentum, Oracle UCM, Informatica Power Center, Adobe Acrobat, FOIA Express RedactExpress,
Appligent’s Redax, Input Accel and Pragmatic Data’s PRPLLR
 Managed and updated the FAERS MedWatchPlus Portal’s project schedule
 Tutored and coached Technical Leads on using best practices for project management and project scheduling
 Accomplishments: Standardized process, schedule templates and naming conventions for project schedules; delivered a scored results of
the redacting tool evaluations
Information Engineer, EPIC Transformation, Office of Personnel Management (OPM) 10/2008-03/2009
Supported the Chief IT Enterprise Architect to capture detailed information from the managers in the program office, Federal Investigation
Service (FIS) operations staff, and systems and network administrators to create the as-is environment.
 Worked within Enterprise Architect’s IPT team that included security specialists to ensure that security was built in form the beginning after
the as-is environment was captured and validated by the systems owners. The IPT visited all EPIC component offices to gain an
understanding of the future vision of the EPIC program to integrate geographic information systems use for field investigators, improved
mobility and high security for the field investigators, and faster secure access to scanned/digitized historical background files – all key
initiatives to reduce cost, and improve customer response for clearance processing. The IPT captured these mission needs, researched
technologies and developed a technology infusion governance process to insure minimum disturbance to operational process and improved
service to the customer base
 To create the future state, collected an extensive set of requirements for the multiyear modernization of EPIC systems to support the entire
Clearance Investigations Line of Business. Present, midterm, and future state models of the HW and SW infrastructure and network were
developed while translating the requirements into candidate choices of multiple industrial strength COTS products. Identified the
customization, integration, and external connectivity requirements for each of the choices. Then developed draft tradeoff scenarios and cost
benefit analysis for best of breed solutions to current problems and bottle necks while adhering to agency standards or recommending
standards adjustments to improve performance along the migration path. Analysis included vendor’s vision and strategy for the tool, and their
inclusion in the GSA schedule and having SmartBuy partner designation
 Wrote the Statement of Work (SOW) for the development of the Personnel Investigations Processing System–Reporting (PIPS-R) tool.
Required responder to comply with Section 508, ANSI-748-A for earned value management, Federal Information Security Management Act
(FISMA) 2000 and NIST 800-53 for security and security controls; knowledge of SDLC; and OPM’s ITSM
Senior Project Manager, Infrastructure Service Contract (ISC), OPM 10/2006-10/2008
Project manager for the Network Management Group (NMG). Served as liaison to the Retirement System Modernization (RSM), transforming
and modernizing the system that manages retirement benefits of approximately 5 million federal and DoD retirees.
 Planned and scheduled staffing resources from NMG to support implementation of a high-speed data network for OPM to Hewitt Associates
(one of the largest retirement management companies in the US) for the purpose of transferring retirement data. The implemented data
network connects OPM’s IBM z9 and WAN, to Hewitt’s primary facility in Lincolnshire, IL, running 9 IBM z9 mainframes; and OPM’s disaster
recovery location in Boyers, PA to Hewitt’s secondary facility, also in Lincolnshire, IL, to the Multi-Protocol Label Switching (MPLS) cloud and
the U.S Treasury Department
 Ensured that OPM security policy complies with OMB mandates and FISMA, and adherence to NIST 800-53, NIST 800-34 (Continuity of
Operations), and NIST 800-37 guidelines
 Contributed to responses for findings from C&A of the upgraded Interactive Voice Response (IVR) system for the retirement group; and
findings from security audits by GAO of OPM network architecture
 Gathered and reviewed business needs and requirements to understand the mission of the organization supporting retirement benefits; wrote
a white paper on email encryption solutions to secure PII contents that would be exchanged between agencies and reviewed architectures,
technologies and vendors of secure Web Portals such as Google’s Postini to develop OPM’s roadmap for secure email implementation and
VMWare secure virtual desktops
 Liaison responsibilities included working with organizations such as the Data Center Group (DCG) which operates the mainframe services at
OPM for mainframe support, the Benefits Systems Group (BSG) which are responsible for data bases of retired and active federal and
military staff and calculating their benefits, and assisting various other organizations such as Government Financial Information System
(GFIS), PIPS, Financial Information System (PFIS), Federal Annuity Claims Expert System (FACES), and Service Credits during the annual
disaster recovery (DR) exercise
 Managed team that designed and developed a prototype dashboard using Oracle Business Intelligence Enterprise Edition (OBIEE) to present
retirement financial information from several Federal agencies and the financial organizations at OPM. The OBIEE services were installed on
the LINUX partition of the IBM z9, pulling data from the Oracle DB in the zOS partition and transactions data from the legacy COBOL and
presented via presentation services on Windows 2003 Dell server
 Accomplishments: Completed installation of encrypted DS3s between OPM DC, Boyers and Hewitt in support of RSM; wrote C&A
responses to 21 security findings which was approved GSA and allowed OPM to continue to operate; managed and completed the annual
disaster recovery exercise; implemented IronPort secured email; and implemented digital IVR
System Engineering Manager, Infrastructure Service Contract (ISC), FDIC Project 03/2003-10/2006
Managed a team of 17 Systems Engineers and $40M service order of the ISC who provided daily system support for all desktops and laptops
and enterprise servers, and enterprise applications such as Microsoft Office Suite; created and maintained the corporate Windows and UNIX

4. Victoria P. Nguyen vpnguyen@nguyeningways.com 4
images; deployed scheduled and emergency patches; provided Tier 3 troubleshooting; and provided design, development and implementation of
over 50 projects, in cooperation with Enterprise Architect, for new technology and upgraded systems enterprise-wide.
 Implemented team weekly meetings and monthly lunches to improve staff’s awareness of work performed and enhanced collaborations.
Worked with Configuration Management (CM) and Change Control Board (CCB) to develop and implemented a weekly CCB to review all
new enterprise deployments
 Developed and implemented ITIL processes for the Systems Engineering team and their communications with other FIDC organizations.
Provided project management support for upgrading of the FDIC’s table storage systems; moving the disaster recovery (DR) from Dallas/Ft.
Worth to Richmond, VA; implementing of self-service password reset; upgrading Remedy from 6.3 to 7
 Adapted Rational Unified Process (RUP) for the System Engineering process to support RUP deployments
 Contributing reviewer of the FDIC 5 year IT roadmap for new technology and tools and infrastructure modernization
 Accomplishments: Reduced time to deploy scheduled patches to no more than 1 week after delivery by vendors; reduced troubleshooting
time for Tier 3 support through enforcement of detail recording of anomalies in service desk tickets; reduced service desk workload
approximately 25% with self-service password reset; and reduced risks for DR with moving DR site from Dallas to Richmond; applied DevOps
principle; reorganized team skills, eliminated skill silo and reduced service resolution time
Corporate Level Experiences
 Mentor to SRA staff who were new to project management and those who were preparing to take the PMP certification exam
 Reviewed Wireframe designs for development work at OPM and DHS to enhance their user experiences and ensure compliancy to Section
508
 Contributed to technical white paper on using Hadoop to perform big data analytics for genomics in the cloud
 Member of technical requirements team that evaluated using Ruby on Rail (RoR) which is based on MVC design pattern or Drupal for the
DHS NICS website. The outcome was that DHS preferred Drupal as it was a product with more support, relative to RoR
 Accomplishments: Contributed to the award of the US Secret Service and Support contract valued at $60M; principle writer of technical
solution for the HHS TIC implementation contract which contributed to contract award valued at ~$4.5M; contributed to technical solution for
delivering software to over 100,000 UNIX and Windows devices for the IRS and over 10,000 UNIX and Windows devices for US Forest
Service; deployed and validated the hybrid mail system for the United Kingdom’s Royal Mail and startup Mail2000 company and eventual
sale to UPS which netted SRA over $14M in profit
Experiences before 2003
Accomplishments
 Developed and implemented change process for US Forest Service (USFS) to manage IT assets and assigned users
 Contributed to a solution to deploy and install software to IRS locations nationwide and US territories with only 56Kbps data links to the
external network. The solution addressed and resolved the timeout issues when large size software packages such as security patches were
deployed. Additionally, the solution was later implemented in Tivoli Software Distribution 4.1. Was recognized by SRA and received an award
from the Black Engineering Society for innovation
 Primary contributor in validating, delivering and transitioning SRA’s proprietary hybrid mail system which was implemented for the Royal Mail
in the United Kingdom, and sold to a startup, Mail2000, and in turn sold to UPS. SRA’s netted $14M in the sale to UPS
 Primary contributor in validating the web-based Network Reservation System (NRS) for BellSouth in Atlanta, GA. It was implemented by
BellSouth as a service to various universities in their service area
Work Title Project Tenure
‒ Service Management Team Member
‒ Software Deployment and Delivery (SDD) Task Lead
‒ Project Manager and Technical Lead
‒ Tivoli Software Distribution Team Lead
‒ System Test Manager/System Administrator
‒ Senior System Test Engineer
Telephones and Computer Operations (TCO), USAID
SDM, USAID
USFS Enterprise System Management
IRS Enterprise System Management
Mail2000 (M2K) and the Royal Mail (RM)
National Securities Association of Dealers Regulation
(NASDR) Neutral List Selection System (NLSS); the Network
Reservation System (NRS) for BellSouth in Atlanta, GA; the
GULFLink web site; Acxiom/IBM Kryptolope; the Global
Command and Control System (GCCS) Database Migration;
and HCFA
12/2002-03
02-12/2002
05/2001-02/2002
01/2000-05/2002
06/1997-12/1999
11/1996-06/1997
Professional Experiences before SRA
Accomplishments
 Deployed and supported Star Technologies’ digital imaging system for X-Ray, MRIs and CAT scans
 Deployed predecessor to current topset box that stored TV network programs and allowed consumer to program their VCR+ to record their
TV shows at e●on corporation
 Deployed subscription network to restaurants and bars that allowed their patrons to play against patrons each other and across the
continental US at e●on corporation

5. Victoria P. Nguyen vpnguyen@nguyeningways.com 5
 Deployed prototype TMDA switching and mobile handset for AT&T using Siemens digital switches and mobile handset developed by HNS
 Deployed prototype pattern learning and recognition system (LARS) for networks – satellite and data networks. Intent was to automated
increase efficiency of network monitoring. System also provided email notifications to predefined teams who can address network issues
Work Title Company Tenure
Sr. Product/QA Engineer
Sr. Test Engineer
Sr. Network Engineer
Sr. Network Engineer
Sr. Network Engineer
Sr, Test Engineer
Member of Technical Staff III
Sr. QA Engineer
Member of Technical Staff III
Junior Engineer
Star Technology Inc., Sterling, VA
Fannie Mae, Washington, DC
Sprint International, Reston, VA
e●on corporation, Rest, VA
Robbins-Gioia, Alexandria, VA
BDM Federal, Inc., McLean, VA
Hughes Network Systems, Inc., Germantown, MD
Data General Telecommunications, Gaithersburg, MD
GTE Corporation, Vienna, VA
Satellite Business Systems, McLean, VA
01-11/1996
09/1995-12/1995
03/1995-05/1995
1994-1995
1993-1994
1992-1993
1991-1992
1990-1991
1984-1990
1983-1984
Education
MS Electrical Engineer, Telecommunications George Washington University, Washington, DC, 1985
BS Electrical Engineer, Medical Engineer, George Washington University, Washington, DC, 1983
Professional Certifications
Certified Scrum Master, CSM, 2015
Certified Knowledge Management, CKM, 2013
PMI PMP Certification, 2009
ITIL Foundation Certification, 2003
Tivoli Framework Suite, 2000
Oracle DBA, 1997
Awards and Honors
Certificate of Appreciation for support of enterprise deployments, US Forest Service, 2003
New Media Leadership Award for Women of Color, Black Engineers Society, 2002
Mail2000 Performance Award, Mail2000, Bethesda, MD, 2001
Community service
Director/Founder, Lac Hong, Inc. [501(c)3], US Citizenship Preparation and Application Services
US Citizenship Exam Instructor, Families of Vietnamese Political Prisoners Association [501(c)3]
Co-Chair, Asian Pacific Islander Employee Resource Group (API ERG), SRA International, Inc.
Dragon Boat Paddling Coach, National Capital Area Women Paddling Association (NCAWPA) [501(c)3]
2012-Present
1999-2012
2010-2012
2005-2010