Maples esm technologies

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Managing Complexity.

Maples ESM Technologies USA Inc.
Copyright © 2008,Maples ESM Technologies Inc. All Rights Reserved 02/01/13

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World Class Delivery & Partnership Managing Complexity.

Team Strength 500+ and Growing – 20% of them ITIL Certified

• Network certifications : CCNA/ CCNP/ CCIE Years of Work Experience

• System Certifications : MCSE
10%

• DB Certification : OCP, DB2 / UDB
22% Upto 5
• Security certifications : CISSP, CISA , CEH 5 to 12
Above 12

• Process certifications : ITIL , ISMS 68%

• Enterprise Server : IBM Certified

• Business Partnership : Prime Vendor IBM India , USA


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IBM Mainframe & IMS Training Managing Complexity.


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IT Infrastructure Management Tools ( HP TOOLS)

We provide extensive training on HP Tools Engineering-Enterprise
System Management
HP Tools Engineering-
Enterprise System Management
HP TOOLS Course Curriculum:
Common Topics:
Basic of Computer
Windows XP Administration
Windows Server 2003 Administration
Windows Server 2003 ADS Management
Networking Basics
ITIL V3 Foundation

Basics:
Service Manager
Asset Manager
Operations Manager
Network Node Manager
BAC – Business Availability Center
Performance Insight (PI)

Advanced:
Server Automation
Client Automation
Network Automation
Operations Orchestra
UCMDB


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Maples IT Finishing School Services

Maples proposes to incubate and develop an IT Finishing School which will
produce ‘employable’ talent and also position itself as a sought after learning
partner for organizations in the IT & ITES arena.

Objective:

To help fresh talent to equip themselves for the IT / ITES sector through systematic and
holistic job oriented learning approach to gain:

Ability to apply the technical knowledge
Having the right aptitude/problem solving skills
Having the basic communication & Interview facing skills
Unique positioning in the job market.

All under one roof, Without the hassles of running around to multiple learning centers


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Integrated Approach to Learning Managing Complexity.

Sourcing / selection (Maples)

Level – 1 screening (Maples)

Integrated Learning Program (Maples & Client)

Classroom Lab Sessions / On-line Learning
lectures Project work Soft skills /
Communication
skills

Team based eLearning
Mentoring Video Lectures
Life-cycle / Methodology
Expert Lectures E-Books
Standards / Templates

Final Assessment (Maples & Client)

Placement


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Maples ELTP Services – IBM Mainframe
Entry Level Technical Professional (ELTP) – Rapid Resource Ramp-up capability

ELTP Process
ELTP Process

Pre-Selection Training Process Evaluation Process Post Selection
Process for ELTP for ELTP (India ) for ELTP Process

Business Final Technical
Select Candidates with Module Test every Evaluation (Written
Eligibility Criteria communication – week
written / oral Test)
Conduct GD ,Written Face to Face Face to Face Interview
skills to test skills in  Presentation Skills – Technical Evaluation
English e-mail communications Process training – On
Mock Telephonic the job with clients
Conduct Aptitude Test  Corporate Culture - Interviews environment / SME
as per company policy Body language Hands on experience -
Brief about Roles and Results are updated on
Responsibilities of Telephone skills – a weekly Basis thru
Services in IBM M/F Client Handling skills Web based Interface
based on client’s
requirement


Success Story : Training & Deployment
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Client : IBM Global Services ( for their US clients) Managing Complexity.

High-quality service delivery - 50% cost savings to IBM over US operations using Maples.
 As strategic partner to IBM Global Services, Maples enabled the transition /
Migration and on-going support of IT Infrastructure operations for five global
customers - Verizon, GE, Capital One, RSA, Schneider
 Transformation engagement involved re-engineering of infrastructure support
services. Over 27 of Maples professionals were deployed to USA for discovery
and transition Migration process
 Supported 7 large Z series mainframes – users across 30 locations world wide–
20 TB of DB Storage - Combined mips of above 70000+
 Handled 24 x 7 support with 588 professionals – with 223 supporting IBM
Mainframes at Levels 1,2.
 Servers: IBM Mainframe / Midrange – p, I series , - Monitoring, incident / change / Patch management,
server builds / moves, Performance tuning , Change Management , Release Management
 Network Devices: Monitoring, incident management, trouble shooting

 Database: DB2 , IMS, MQ/WAS - Admin. , Patch management, deployment, performance tuning

 Intel Support : Windows – Linux / UNIX – MS-Exchange – Lotus Notes Support and Management


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State of the Art Infrastructure Managing Complexity.

Maples Head office High-end Servers & IBM Z/890

NOC Center State – of – the – Art Training Facility


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Thank You.


Maples esm technologies

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