1. IDC Technologies
Staffing Services
Empowering Technologies Services, since 2003
www.idctechnologies.com

2. www.idctechnologies.com
1. Mission, Vision & Values
2. About IDC Technologies
3. Insight at IDC
4. IDC Hierarchy
5. Delivery Structure
6. SLA
7. Escalation Matrix
8. Recruitment Process
9. Technology Portfolio
10. Staffing Skills Practices
11. Industry Vertical Serviced
12. Value Proposition
13. Why IDC Technologies
14. Partial List of Clientele
15. Global Presence
Contents

3. www.idctechnologies.com
Mission, Vision & Values
"To provide entire spectrum of IT Staffing solutions to our clients with
High Quality and Cost effective benefits”
Our core values encapsulate Integrity, Reliability, Responsibility, Result
Driven and Work Ethics “
We believe that "Service" and a "Service Attitude" to customers form the
basis of the business. We have a passion for Excellence with the highest
standards of "Service“

4. www.idctechnologies.com
• Established in the year of 2003.
• Headquartered at Silicon Valley in USA .
• India headquarter in Noida with offices in Hyderabad, Bangalore &
Lucknow.
• 80+ dedicated and trained recruitment professionals.
• 150+ routinely hire of IT professional every month.
• 70% repeat business from our existing business partner.
• Internationally proven offshore project management capabilities.
• An ISO 9001:2008 and SEI-CMM level 3 certified company.
About IDC Technologies

5. www.idctechnologies.com
Insight at IDC
SIZE
 3 Continents
 700 + Employees
 10 Years Track Record
INFRASTRUCTURE
300 seating space building
100% Power Back-Up
 7.2 Mbps Internet Link
 512 Kbps Back-up Link
 Fire-proof Back-up
 Off-site Location
SERVICES
Staffing Services
RPO/BPO Services
 Process Outsourcing
 Software Services

6. www.idctechnologies.com
IDC Hierarchy
Board of Directors
Operation
Head
HR Head
Sr. Business
Manager
Finance Head
Delivery
Managers
Team Leads
Recruiters
IT Support
HR- Inbound,
HR-Outbound
Admin
& Logistic
Finance
Invoices
Compliances
& Business
Supports
Business
Manager
Assistant
Manager
BDE

7. www.idctechnologies.com
Delivery Structure
Sr. Business Manager
Account Manager
Delivery Manager
Team Lead
SAP / ERP / CRM
Team Lead
IT Infrastructure
Team of Recruiters
Team Lead
Web/Microsoft/DWH/Testing

8. www.idctechnologies.com
SLA
No. Commitment Generic: 2/3 Resumes per requirement within 1 hour
No. Commitment Niche: 1/2 Resumes per requirement within 2 hours
No. Commitment Sr. contractors: 2 Resumes per requirement.
Response time - Generic: 20 -30 Minutes
Response time - Niche: 2 Hours
Response time – Sr. contractors: 1-2 Day.
Deployment time - Generic: 7-10 Working Days
Deployment time - Niche: 15-20 Working Days
Deployment time – Sr. contractors: 21-30 Working Days
Generic vs. niche support: 70%:30%
Background Verification: Database Verification if Required by Client
Abort ratio: 7%-10%
Capability enhancement: 100 %
C2H %: 50 %
C2H Minimum duration: 6 months

9. www.idctechnologies.com
Escalation Matrix
Query Raised
Related to HR /Timesheet/
salary/Leave/Any Entitlement
Related to Invoice
1st Escalation, HR Manager,
(loop Business Manager)
Solved
2nd escalation, Sr. Business
Manager Solved
Not Solved
SLA 24 Hr’s SLA 24 Hr’s
Not Solved
3rd Escalation, India
Operation Head
3rd escalation, India Operation
Head
Not Solved
SLA 48 Hr’s SLA 48Hr’s
Not Solved
1st Escalation, Finance
Manager, (loop Business
Manager )
2nd Escalation, Sr. Business
Manager

10. www.idctechnologies.com
Recruitment Process

11. www.idctechnologies.com
Technologies Portfolio
Languages
Java (J2ME, J2SE, J2EE), IBM, BEA
Weblogic, Netscape, Silver stream,
C++, MS .NET (ASP. Net, VB .NET,
ADO.NET, C#), ASP/IIS, Perl, Python,
PHP, Joomla, Drupal ,ABAP 4
Content Management
MS SharePoint,
Documentum, Vignette,
Interwoven
Portals
IBM Websphere, BEA, Portal,
Vignette,
Interwoven, TeamSite,
Platforms, AS/400
Data Warehousing (ETL, OLAP)
Cognos, Business Objects,
Crystal Reports, Hyperion,
Micro strategy, Informatica, Data
stage
ERP
SAP, Oracle Apps,
PeopleSoft, JDE,
MAPICS/BPICS, BAAN, JD
Edward
Databases
Oracle, DB2, Sybase, My-SQL,
SQL Server, Oracle, Progress ,
Teradata,
IMS-DB,
Distributed Technologies
COM/DCOM/Active X, CORBA,
RMI, BEA Tuxedo, CICS, Encina
Applications Integration
WebMethods, SeeBeyond,
TIBCO, BizTalk,
Vitria, Sterling, Data
Junction, MQ Series,
MQSI, Crossworlds
e-Commerce
MS Commerce Server,
Intershops,
Commerce One, Net.
Commerce
CRM
Siebel, Clarify, Oracle
IT Infrastructure
Linux, Unix, AIX, OS/390,
HP-UX, Solaris, Windows
NT/2000,Citrix, Routers,
Switches, VoIP, TCP/IP,
Firewall
Testing
QC, QTP, Win Runner, Load
Runner, Black/White/Grey
Box Testing, TCL/TK
IT / Telecom
Android, Blackberry, iPhone Web OS,
Symbian, VAS

12. www.idctechnologies.com
Staffing Skills Practices. (Across India)
 85% of service employees come in the Experience bracket of 2 to 5 years.
 We also have 10% of our employees with 5 + Years experience.
Mainframe
62
Testing
156
ERP
180
Microsoft
117
ITES
120
Web
189
Others
67

13. www.idctechnologies.com
Apart from IT companies, the industry verticals we serve on all
technologies include:
Industry Vertical Serviced
 Energy Trading
 Oil and Gas
 Downstream, Upstream
 Drilling and Exploration
 Banking, Financial Services
and Insurance
 Utilities
 Power Generation
 Real Estate
 Retail Consumer Goods
 Software Development
 Transportation and Logistics
 Consulting
 Financial
 Information Technology

14. www.idctechnologies.com
• Bench: IDC maintains bench resources for most popular skill sets in
the industry.
• Quality: Every profile presented by IDC Technologies to our client goes
through stringent HR and Technical validation to ensure better hit ratio
and expectation match.
• SLA’s: We have always worked on very aggressive SLA’s to ensure a
quick turn around time in sourcing and efficient results.
• Low No Show ratio: By having a very strong validation process and
experienced team we have ensured to keep our no show ratio to be less
than 5% against the industry range of 17%.
• SPOC: IDC maintains policy of assigning Account Managers as a Single
Point of Contact for any Client Organization.
Value Proposition

15. www.idctechnologies.com
• Attrition control: Apart from having professional recruiters we also
have a HR employee relations team, who constantly interact with our
service employees both formally and informally to ensure the attritions
are well within control and if any they are well informed.
• Employee Support: Employees are the core of IDC and to ensure their
well being we have a dedicated employee support and various
motivational events that helps us in retaining the employees and
providing a better work culture.
• Replacement: IDC will provide the replacement on immediate basis if
the resource will leave the organization or vendor during the contractual
period or he/her performance is below expectations.
Value Proposition

16. www.idctechnologies.com
Why IDC Technologies
Our Commitment
Client Relationship
Best shore teams deployment – onsite, offsite and
offshore
SPOCS as a Single Point of Contact for any Client
Organization
Our Differentiators
Global Reach
Extensive Market Knowledge
24X7 Resourcing Infrastructure in
India & USA
Well defined qualitative process
Value Additions
Technology & IT Consulting Best
Practices
Development Center – Class A
Facility
BPO center – Class A Facility

17. www.idctechnologies.com
Partial List of Clientele

18. www.idctechnologies.com
Global Presence
India
•Noida(HQ)
•Hyderabad
•Bangalore
•Lucknow
Canada
•Ontario
USA
•Silicon Valley(HQ)
•Florida

19. www.idctechnologies.com
Thank You
For Details and Queries
Please contact :
Manoj Kumar Sahoo
(Manager- BD)
IDC Technologies Sol. (I) Pvt. Ltd.
Address: C-22/26, Sector – 57, NOIDA, UP - 201301
Mobile: +91 - 7838429268
Office: +91 - 120 - 4090350 Ext - 268
Fax: +91 – 120 - 2517165
Email: manoj.sahoo@idctechnologies.com
Website: www.idctechnologies.com