Version 1.9 • DataView - rendering of custom SQL queries in Command Center interface • Hybrid Dialing mode - dialing mode based on sample • Pronto VoIP - support for Dialogic HMP • CAPI and CAPI Mobile - integration • Call blending – inbound and outbound operations • Nested rosters – 4 levels • Increase to 32,000 questions in single questionnaire • Full Unicode support • LDAP Authentication implementation • Support for IE 9 in native mode

1. COMMAND CENTER
VERSION 1.9

2. THE MOST COMPLETE INTEGRATED
SURVEY SOLUTION IN THE INDUSTRY
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3. COMMAND CENTER
Some of the New Features - Version 1.9.7
• Increase to 32,000 variables in questionnaire
• Merge back of CAPI and Mobile into Command Center 1.9
version
• Pre-assignation of synchronized CAPI records
• CAPI synchronization failure log
Version 1.9.6
• Full Unicode support
• Keep agent (CATI-IVR-CATI mixed-mode coming back to
same interviewer)
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4. COMMAND CENTER
Some of the New Features – Version 1.9.5
• Rosters can now be nested up to a maximum of 4 levels
• DataView - New module allowing rendering of custom SQL
queries in Command Center interface
• Transfer ACD (formerly Transfer IVRMM) is now supported
in VoxcoAgent
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5. COMMAND CENTER
Version 1.9.5 (Suite)
• Call counter in time slots for callbacks (x number of calls in
each time slot)
• LongTable extended search and rendering capabilities
• Response history tracing (tracking of response
modifications)
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6. COMMAND CENTER
Some of the New Features – Version 1.9.3
• LDAP Authentication implementation
• Callback Rule diagnostic tool has been added to Browser
to enable analysis of the calls made to a respondent based
on applied callback rules
• Call History with notes
• Possibility to search for a record upon call reception in
inbound (new search items)
• VoxcoAgent screen can now be customized to display
colors representing the status of the interviewer
(Pause, Wait, On call)
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7. COMMAND CENTER
Version 1.9.3 (Suite)
• AgentSession table in the System database now contains
the dialer number and dialed number to reach the
interviewer
• Open-end coding, it is now possible to recode multiple
rows using shift-click
• CAPI client can now run on 64 bits versions of Windows
• Quota module, ability to see the Total To Do and the Total
frequency (overall status)
• Open-end coding module now has the column of the
interviewer who performed the interview
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8. COMMAND CENTER
Some of the New Features – Version 1.9.2
• Support for Internet Explorer 8 and 9 in native mode
• Pronto VoIP – support for dialogic HMP
• Hybrid Dialing mode: an interviewer is available to receive
calls from different sources such as predictive, non-
predictive or a case that needs to be called in preview
mode. This enables automatic management of hard-call
backs without drops while soft call-backs and fresh cases
are dispatched using predictive dialing for enhanced
productivity (*)
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9. COMMAND CENTER
Version 1.9.2 (Suite)
• New feature helping to manage sample and automatically
assign respondents to specific interviewers based on their
roles (*)
• “Blend” mode now available with VoxcoAgent
(*) Some restrictions shall apply.
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10. THANK YOU
www.voxco.com