SlideShare une entreprise Scribd logo
1  sur  18
Télécharger pour lire hors ligne
PROCESS MAPPING:
A GUIDE TO




         FINDING YOUR WAY THROUGH THE MAZE
DATE
        NOVEMBER 2, 2012 – WCET   PRESENTED BY
                                            KAREN PEDERSEN, TERRI HAYES, & MARC LOR
Some
   Decisions
  Are Difficult




http://winefolly.com/update/how-to-choose-wine
Process mapping
Session Overview

What is a process map?

Why does NAU map processes?

Case studies

Getting Started

Tips

                              ?
We Can Map Any
Process
A process map is a visual representation
describing a process’ flow of activities
from beginning to end.

Often the hardest task in process mapping
is getting everyone to agree what the
process looks like.
Why Does NAU Make Maps?
Improve communication and   Define process ownership
common understanding
                            Expose complexity
Define boundaries
                            Reveal disconnects
Expose redundancies
Case Studies
Case Study #1: Class Fees
Objective:
Illustrate new business process or changes to business process



Outcome:
Clear understanding of process and ability to discuss implementation
without confusion
COURSE FEE CHART (Process, Before and After)
ILLUSTRATING A CHANGE TO BUSINESS PROCESSES REGARDING COURSE FEES
Case Study #2: Transcript Process
 Objective:
 Clarify ownership and outcomes of specific business processes



 Outcome:
 Clarity about ownership reflected on the map (each “swim lane”
 represents one team); teams are able to work on specific functions
TRANSCRIPT EVALUATION PROCESS FLOWCHART
UNDERSTANDING THE COMPLEXITY OF A CURRENT PROCESS
Case Study #3: Connect Flowchart
 Objective:
 Bring shared understanding about a complex topic.



 Outcome:
 Clarity among internal stakeholders to manage and communicate
 expectations
SCORING A LEAD
CLARIFYING EXPECTATIONS
Case Study #4: Network Venn
Objective:
Visualize a complex set of data for easy reference and communication

‣ Members of TV Services met with the tech team to instruct one
  another on the finer details of a complex network

‣ A smaller group met to map out which machines were contained on
  which networks, including the complex ways the networks overlap.

Outcome:
Members of both teams can gather useful information at a glance, and
communicate clearly with each other.
TV SERVICES TRUCK NETWORK VENN DIAGRAM
VISUALLY REPRESENTING WHICH MACHINES EXIST ON WHICH NETWORKS, AND HOW THEY OVERLAP
Getting Started
High touch… Low tech               Software Tool Examples:

No fancy tools required. You can   ‣ Microsoft   Word
map a process on the back of a
napkin or on a whiteboard.         ‣ Microsoft Visio
Process maps don’t need to         ‣ OmniGraffle Pro (for Mac)
beautiful – they just need to be
                                   ‣ Creately.com
clear.
Tips for Process Mapping
Start simple

Label your chart

When possible, include multiple perspectives in the same room

Begin with broad categories; allow participants to fill in the gaps as you
progress
Questions
    Karen Pedersen:
Karen.Pedersen@nau.edu

        Terri Hayes:
  Terri.Hayes@nau.edu

      Marc Lord:
  Marc.Lord@nau.edu

Contenu connexe

Similaire à Process mapping

Business Process Mapping.pptx
Business Process Mapping.pptxBusiness Process Mapping.pptx
Business Process Mapping.pptxUsamaPatel9
 
Control techniques
Control techniquesControl techniques
Control techniquesAdnan Shakir
 
Qcl 14-v3_ [Challenge 2]_[banasthali university]_[akanksha]
Qcl 14-v3_ [Challenge 2]_[banasthali university]_[akanksha]Qcl 14-v3_ [Challenge 2]_[banasthali university]_[akanksha]
Qcl 14-v3_ [Challenge 2]_[banasthali university]_[akanksha]akanksha_1916
 
Pausefest: Solve your own damn problem
Pausefest: Solve your own damn problemPausefest: Solve your own damn problem
Pausefest: Solve your own damn problemMike Ojo
 
Mom Prework Rev07 022010 Ab
Mom Prework Rev07 022010 AbMom Prework Rev07 022010 Ab
Mom Prework Rev07 022010 Abrselin
 
Digital lesson plan topic computer networking (1)
Digital lesson plan topic  computer networking (1)Digital lesson plan topic  computer networking (1)
Digital lesson plan topic computer networking (1)Cherrysama
 
Digital lesson plan topic computer networking (2)
Digital lesson plan topic  computer networking (2)Digital lesson plan topic  computer networking (2)
Digital lesson plan topic computer networking (2)Cherrysama
 
An Inside Look At Extreme Programming Essay
An Inside Look At Extreme Programming EssayAn Inside Look At Extreme Programming Essay
An Inside Look At Extreme Programming EssaySharon Roberts
 
Geziee Consulting - Process Mapping - MS Visio Overview.pptx
Geziee Consulting - Process Mapping - MS Visio Overview.pptxGeziee Consulting - Process Mapping - MS Visio Overview.pptx
Geziee Consulting - Process Mapping - MS Visio Overview.pptxssuserb4f2fc1
 
Visuals in business consulting
Visuals in business consultingVisuals in business consulting
Visuals in business consultingmark_allen
 
Ownership Transfer of an IT Program
Ownership Transfer of an IT ProgramOwnership Transfer of an IT Program
Ownership Transfer of an IT ProgramThoughtworks
 
Power up your remote working - tips on digital tools & practice
Power up your remote working - tips on digital tools & practicePower up your remote working - tips on digital tools & practice
Power up your remote working - tips on digital tools & practiceCatherine Shinners
 
7.1 Mapping Your Processes to Deliver an Exceptional Student Experience
7.1 Mapping Your Processes to Deliver an Exceptional Student Experience7.1 Mapping Your Processes to Deliver an Exceptional Student Experience
7.1 Mapping Your Processes to Deliver an Exceptional Student ExperienceTargetX
 
How Virtual is Virtual: Designing for Distributed Work in Innovation
How Virtual is Virtual: Designing for Distributed Work in InnovationHow Virtual is Virtual: Designing for Distributed Work in Innovation
How Virtual is Virtual: Designing for Distributed Work in InnovationSociotechnical Roundtable
 
Agile London at Ticketmaster
Agile London at TicketmasterAgile London at Ticketmaster
Agile London at TicketmasterBilly Jenkins
 
Rick Barron: User Experience Testing Methods
Rick Barron: User Experience Testing MethodsRick Barron: User Experience Testing Methods
Rick Barron: User Experience Testing MethodsRick Barron
 

Similaire à Process mapping (20)

Business Process Mapping.pptx
Business Process Mapping.pptxBusiness Process Mapping.pptx
Business Process Mapping.pptx
 
Jisc e assess-mar_12
Jisc e assess-mar_12Jisc e assess-mar_12
Jisc e assess-mar_12
 
Control techniques
Control techniquesControl techniques
Control techniques
 
The VeM Voyage
The  VeM  Voyage The  VeM  Voyage
The VeM Voyage
 
Qcl 14-v3_ [Challenge 2]_[banasthali university]_[akanksha]
Qcl 14-v3_ [Challenge 2]_[banasthali university]_[akanksha]Qcl 14-v3_ [Challenge 2]_[banasthali university]_[akanksha]
Qcl 14-v3_ [Challenge 2]_[banasthali university]_[akanksha]
 
Web Engineering
Web EngineeringWeb Engineering
Web Engineering
 
Pausefest: Solve your own damn problem
Pausefest: Solve your own damn problemPausefest: Solve your own damn problem
Pausefest: Solve your own damn problem
 
Mom Prework Rev07 022010 Ab
Mom Prework Rev07 022010 AbMom Prework Rev07 022010 Ab
Mom Prework Rev07 022010 Ab
 
Digital lesson plan topic computer networking (1)
Digital lesson plan topic  computer networking (1)Digital lesson plan topic  computer networking (1)
Digital lesson plan topic computer networking (1)
 
Digital lesson plan topic computer networking (2)
Digital lesson plan topic  computer networking (2)Digital lesson plan topic  computer networking (2)
Digital lesson plan topic computer networking (2)
 
An Inside Look At Extreme Programming Essay
An Inside Look At Extreme Programming EssayAn Inside Look At Extreme Programming Essay
An Inside Look At Extreme Programming Essay
 
017 communication
017 communication017 communication
017 communication
 
Geziee Consulting - Process Mapping - MS Visio Overview.pptx
Geziee Consulting - Process Mapping - MS Visio Overview.pptxGeziee Consulting - Process Mapping - MS Visio Overview.pptx
Geziee Consulting - Process Mapping - MS Visio Overview.pptx
 
Visuals in business consulting
Visuals in business consultingVisuals in business consulting
Visuals in business consulting
 
Ownership Transfer of an IT Program
Ownership Transfer of an IT ProgramOwnership Transfer of an IT Program
Ownership Transfer of an IT Program
 
Power up your remote working - tips on digital tools & practice
Power up your remote working - tips on digital tools & practicePower up your remote working - tips on digital tools & practice
Power up your remote working - tips on digital tools & practice
 
7.1 Mapping Your Processes to Deliver an Exceptional Student Experience
7.1 Mapping Your Processes to Deliver an Exceptional Student Experience7.1 Mapping Your Processes to Deliver an Exceptional Student Experience
7.1 Mapping Your Processes to Deliver an Exceptional Student Experience
 
How Virtual is Virtual: Designing for Distributed Work in Innovation
How Virtual is Virtual: Designing for Distributed Work in InnovationHow Virtual is Virtual: Designing for Distributed Work in Innovation
How Virtual is Virtual: Designing for Distributed Work in Innovation
 
Agile London at Ticketmaster
Agile London at TicketmasterAgile London at Ticketmaster
Agile London at Ticketmaster
 
Rick Barron: User Experience Testing Methods
Rick Barron: User Experience Testing MethodsRick Barron: User Experience Testing Methods
Rick Barron: User Experience Testing Methods
 

Plus de WCET

Infrastructure for digital_integration
Infrastructure for digital_integrationInfrastructure for digital_integration
Infrastructure for digital_integrationWCET
 
Student fraud
Student fraudStudent fraud
Student fraudWCET
 
Free range learners
Free range learnersFree range learners
Free range learnersWCET
 
Stretching LMS
Stretching LMSStretching LMS
Stretching LMSWCET
 
Equity answer-wcet
Equity answer-wcetEquity answer-wcet
Equity answer-wcetWCET
 
Faculty peer review_rubric
Faculty peer review_rubricFaculty peer review_rubric
Faculty peer review_rubricWCET
 
Partnering for performance_harrison
Partnering for performance_harrisonPartnering for performance_harrison
Partnering for performance_harrisonWCET
 
Collaborating for student_success
Collaborating for student_successCollaborating for student_success
Collaborating for student_successWCET
 
Guidance for designing_blended
Guidance for designing_blendedGuidance for designing_blended
Guidance for designing_blendedWCET
 
Success of success_coaching
Success of success_coachingSuccess of success_coaching
Success of success_coachingWCET
 
Designing gen ed_for_distance
Designing gen ed_for_distanceDesigning gen ed_for_distance
Designing gen ed_for_distanceWCET
 
An assessment based_degree
An assessment based_degreeAn assessment based_degree
An assessment based_degreeWCET
 
Using curriculum mapping
Using curriculum mappingUsing curriculum mapping
Using curriculum mappingWCET
 
Partnering for performance_harrisonb
Partnering for performance_harrisonbPartnering for performance_harrisonb
Partnering for performance_harrisonbWCET
 
Guidance for designing_blended_courses
Guidance for designing_blended_coursesGuidance for designing_blended_courses
Guidance for designing_blended_coursesWCET
 
Faculty competencies roundtable
Faculty competencies roundtableFaculty competencies roundtable
Faculty competencies roundtableWCET
 
Sate authorization from_a_z
Sate authorization from_a_zSate authorization from_a_z
Sate authorization from_a_zWCET
 
Taking online teaching_to_task
Taking online teaching_to_taskTaking online teaching_to_task
Taking online teaching_to_taskWCET
 
E tutoring collaborative_communities
E tutoring collaborative_communitiesE tutoring collaborative_communities
E tutoring collaborative_communitiesWCET
 
Effective course design
Effective course designEffective course design
Effective course designWCET
 

Plus de WCET (20)

Infrastructure for digital_integration
Infrastructure for digital_integrationInfrastructure for digital_integration
Infrastructure for digital_integration
 
Student fraud
Student fraudStudent fraud
Student fraud
 
Free range learners
Free range learnersFree range learners
Free range learners
 
Stretching LMS
Stretching LMSStretching LMS
Stretching LMS
 
Equity answer-wcet
Equity answer-wcetEquity answer-wcet
Equity answer-wcet
 
Faculty peer review_rubric
Faculty peer review_rubricFaculty peer review_rubric
Faculty peer review_rubric
 
Partnering for performance_harrison
Partnering for performance_harrisonPartnering for performance_harrison
Partnering for performance_harrison
 
Collaborating for student_success
Collaborating for student_successCollaborating for student_success
Collaborating for student_success
 
Guidance for designing_blended
Guidance for designing_blendedGuidance for designing_blended
Guidance for designing_blended
 
Success of success_coaching
Success of success_coachingSuccess of success_coaching
Success of success_coaching
 
Designing gen ed_for_distance
Designing gen ed_for_distanceDesigning gen ed_for_distance
Designing gen ed_for_distance
 
An assessment based_degree
An assessment based_degreeAn assessment based_degree
An assessment based_degree
 
Using curriculum mapping
Using curriculum mappingUsing curriculum mapping
Using curriculum mapping
 
Partnering for performance_harrisonb
Partnering for performance_harrisonbPartnering for performance_harrisonb
Partnering for performance_harrisonb
 
Guidance for designing_blended_courses
Guidance for designing_blended_coursesGuidance for designing_blended_courses
Guidance for designing_blended_courses
 
Faculty competencies roundtable
Faculty competencies roundtableFaculty competencies roundtable
Faculty competencies roundtable
 
Sate authorization from_a_z
Sate authorization from_a_zSate authorization from_a_z
Sate authorization from_a_z
 
Taking online teaching_to_task
Taking online teaching_to_taskTaking online teaching_to_task
Taking online teaching_to_task
 
E tutoring collaborative_communities
E tutoring collaborative_communitiesE tutoring collaborative_communities
E tutoring collaborative_communities
 
Effective course design
Effective course designEffective course design
Effective course design
 

Process mapping

  • 1. PROCESS MAPPING: A GUIDE TO FINDING YOUR WAY THROUGH THE MAZE DATE NOVEMBER 2, 2012 – WCET PRESENTED BY KAREN PEDERSEN, TERRI HAYES, & MARC LOR
  • 2. Some Decisions Are Difficult http://winefolly.com/update/how-to-choose-wine
  • 4. Session Overview What is a process map? Why does NAU map processes? Case studies Getting Started Tips ?
  • 5. We Can Map Any Process A process map is a visual representation describing a process’ flow of activities from beginning to end. Often the hardest task in process mapping is getting everyone to agree what the process looks like.
  • 6. Why Does NAU Make Maps? Improve communication and Define process ownership common understanding Expose complexity Define boundaries Reveal disconnects Expose redundancies
  • 8. Case Study #1: Class Fees Objective: Illustrate new business process or changes to business process Outcome: Clear understanding of process and ability to discuss implementation without confusion
  • 9. COURSE FEE CHART (Process, Before and After) ILLUSTRATING A CHANGE TO BUSINESS PROCESSES REGARDING COURSE FEES
  • 10. Case Study #2: Transcript Process Objective: Clarify ownership and outcomes of specific business processes Outcome: Clarity about ownership reflected on the map (each “swim lane” represents one team); teams are able to work on specific functions
  • 11. TRANSCRIPT EVALUATION PROCESS FLOWCHART UNDERSTANDING THE COMPLEXITY OF A CURRENT PROCESS
  • 12. Case Study #3: Connect Flowchart Objective: Bring shared understanding about a complex topic. Outcome: Clarity among internal stakeholders to manage and communicate expectations
  • 14. Case Study #4: Network Venn Objective: Visualize a complex set of data for easy reference and communication ‣ Members of TV Services met with the tech team to instruct one another on the finer details of a complex network ‣ A smaller group met to map out which machines were contained on which networks, including the complex ways the networks overlap. Outcome: Members of both teams can gather useful information at a glance, and communicate clearly with each other.
  • 15. TV SERVICES TRUCK NETWORK VENN DIAGRAM VISUALLY REPRESENTING WHICH MACHINES EXIST ON WHICH NETWORKS, AND HOW THEY OVERLAP
  • 16. Getting Started High touch… Low tech Software Tool Examples: No fancy tools required. You can ‣ Microsoft Word map a process on the back of a napkin or on a whiteboard. ‣ Microsoft Visio Process maps don’t need to ‣ OmniGraffle Pro (for Mac) beautiful – they just need to be ‣ Creately.com clear.
  • 17. Tips for Process Mapping Start simple Label your chart When possible, include multiple perspectives in the same room Begin with broad categories; allow participants to fill in the gaps as you progress
  • 18. Questions Karen Pedersen: Karen.Pedersen@nau.edu Terri Hayes: Terri.Hayes@nau.edu Marc Lord: Marc.Lord@nau.edu