Web Synergies customization services for Online MS CRM Software can help your company: Attract potential clients and win new customers with prompt responses and excellent service. Deploy customer applications that will enable you to improve business relationships Satisfy customers and ensure their loyalty Improve customer relations so that people get prompt and satisfactory responses to their queries Obtain insights about customer behaviour by analysing data from all departments and accordingly formulate future strategy Reduce risks and IT costs by choosing between online or on-premises deployment, or a mix of both Maximise revenues by improving sales efficiency

1. Customer Relationship Management
Why Customer Relationship Management?
Recent years have witnessed dramatic changes to businesses worldwide, not just because of the
change in economic climate and increasing global competition, but also because of the change in
landscape brought on by technology – especially the internet.
The Internet has changed the way the world conducts business. Today’s consumers can shop
online from a worldwide marketplace from any location, at any time, get detailed information
about goods and services, compare pricing and get feedback from other consumers about quality.
They also expect additional services such as order and shipping tracking. This is where the role
of customer relationship management (CRM) comes in.
Microsoft CRM is designed to increase profitability and lower costs by generating greater
customer satisfaction, loyalty, and building advocacy. The CRM tool collates information from
all data sources within and from outside an organization to provide one, holistic view of each
customer.
Your marketing and sales team becomes more efficient and productive when given the tools to
manage relationships through an automated CRM system.
They gain a higher return for their hard work and this is critical in today’s fast-paced, hyper-
competitive business environment.
Different CRM solutions to cater for your needs
Sales CRM
Manages your sale processes effectively.
Marketing CRM
Greatly improve your marketing and support for your sales teams
Social CRM
Build your business relationships with social networking.
Service CRM
Deliver exceptional service to your valued clients.
XRM
Build custom solutions to boost your customer relationships.
Our customized MS CRM software solutions enable organizations to address key
challenges to growth:

2.  Improve business productivity
 Provide an excellent customer experience
 Improve efficiency and control costs
 Cleanse data
 Provide holistic lead management
 Streamline marketing and sales campaign management
 Achieve efficiency in customer service management
 Build your business relationships through social networking
Web Synergies customization services for Online MS CRM Software can help
your company:
Attract potential clients and win new customers with prompt responses and excellent service.
Deploy customer applications that will enable you to improve business relationships
Satisfy customers and ensure their loyalty
Improve customer relations so that people get prompt and satisfactory responses to their queries
Obtain insights about customer behaviour by analysing data from all departments and
accordingly formulate future strategy
Reduce risks and IT costs by choosing between online or on-premises deployment, or a mix of
both
Maximise revenues by improving sales efficiency
What sets us apart?
We understand that for a CRM to work for your unique business it needs to fit your company in
terms of flexibility, affordability – you need custom MS CRM solutions that your people will
actually want to use.
Our professional CRM Services ensure that they will be the right fit for your business. The CRM
service offer ensures:
 Ease of use so your people can and will use it right away
 Immediate and long-term value at an affordable and predictable cost
 The ability to connect your systems, people and processes
Are you looking for an IT partner who can provide on premise implementation, on demand CRM
software, and hosted MS CRM? Do you want unlimited customization and a reduction in your
setup costs? Want to improve business productivity and generate greater customer loyalty? We
can help you meet and exceed your goals.

3. How will this benefit my business?
Subscription-based pricing:
Pay as you go annual subscriptions are available, which means that no up-front investment in
licenses, hardware and software is required. You benefit from a better cash-flow and IT
flexibility
Lower overheads:
We manage and supervise your software upgrades, maintenance and system administration via
the cloud
High availability:
Cloud software architecture is designed from the ground level up for maximum network
performance.
Ease of access:
You get 24X7 global access via cloud from any browser, desktop or mobile device. Your
business benefits by having a highly mobile & productive sales team.
Contact us, to know more about our MS CRM services.