1. Wendy Monce
380 Southwick Ave., Clayton, NC 27527
H: 919-585-2821 C: 919-368-0851
wsmonce@gmail.com
PROFESSIONAL SUMMARY
Customer service oriented medical front office assistant, skilled with greeting patients, scheduling ap-
pointments, check in/out, billing, filing ins. claims, assisting other professionals and preparing patient
charts with appropriate and organized information according to state, local and HIPPA guidelines.
SKILLS
• Dependable
• Customer service oriented
• Work well with others or alone
• Excellent attention to detail
• Mac/PC experienced
• Exceptional people skills
• Excellent phone edequet
• 30+ yrs experience in workforce
WORK HISTORY
Triangle Hearing Services --Cary, NC
12/2013-05/2014
Patient Care Coordinator/Insurance Claims
Worked as a contractor to help office hire/train new PCC. Training on the operations of
the Au.D. policy and procedures and the use of the medical management software of
Sycle.net. Training on insurance claims for reimbursement. Greeting patients/customers,
check in-check out patients, filing, faxing ,multi-line phones, scheduling and confirming
appointments. Keeping track of office supplies and ordering, as needed. All mail, in and
out. Answering and assisting patients with their hearing questions/concerns. Assisting
patients with minor issues concerning their new hearing instruments. Assisted
patients with in-office repairs and cleanings.
Hearing & Audiology Services, PA--Raleigh, NC
03/2011 to 12/2013
Patient Care Coordinator/ Aud. Technician/ Insurance Claims
Basic medical office duties with phones, filing, faxing and patient charts. Answering
Multi-phones lines with ease and professional. Described products to customers and accurately
explained details and care of merchandises.Basic office skills such as scheduling new and cur-
rent patients by phone or in person. Greet, check in and out patients, getting all the necessary
paperwork and or documentation needed for current visit. Follow up with patients on a regular
basis to make sure they are still happy or need some adjustments made to their hearing aids.

2. Maintained accurate records of patient care, condition, progress and concerns.
Charged/collected for services rendered. Filed claims with all major insurance companies for
reimbursement.
Quickbooks to reconcile banking and enter bills ready for owner to cut checks to pay.
Filed and answer multi-phone lines. Faxed reports to physicians and other offices for medical
records or as needed.
Kept inventory of office and audiology supplies to order online or via phone as needed.
Assisted the Audiologist with Comprehensive Hearing Evaluations, screenings and repairs or
just everyday maintenance of hearing aids, from changing tubing as well as trouble shooting
problems with in house repair items before determining if aids need to go back to manufacture
for more in-depth look into the problem.
Assisted Audiologist with going to retirement communities for educational talks as well and help
prepare, plan and execute bigger events such as a "Lunch and Learn" or an "Open House".
Physician Marketing to over 40 Physician offices throughout the Raleigh area.
Carolina Hearing Group – Raleigh, NC
05/2005 to 03/2011
Patient Care Coordinator
Answered an average of 50+ calls per day by addressing customer inquiries, solving problems,
providing new product information to scheduling appointments for new customers and current
patients.
Greeted customers entering the office to ascertain what each customer wanted or needed in
their hearing healthcare.
Ensured superior customer experience by addressing customer concerns, demonstrating empa-
thy and resolving problems on the spot.
Earned management trust by serving as key holder, responsibly opening and closing store as
well as making cash deposits daily.
Communicated with vendors regarding back order availability, future inventory and special or-
ders.
Developed reputation as an efficient service provider with high levels of accuracy.
Data entry, filing, faxing and learned Mac from PC on the job, with no training.
Education
Norwell Highs School Graduate 1985
Ossian, IN 46777
Professional References:
Edie Ferris, Au.D.
Raleigh Neurology Associates
1540 Sunday Dr.
Raleigh, NC 27607
919-757-3335
Radhika Gupta, Au.D.
Triangle Hearing Services,
P.A.
1100 NW Maynard Rd. Ste.130
Cary, NC 27513
919-636-3006
Rhea Gage, Au.D
Hearing & Audiology Services
6675 Falls of Neuse Rd. Ste. 117
Raleigh, NC 27615
919-834-4327