A brief summary on a course I attended and then prsented to my department and team.

1. Inter Intra Personal
communication

2. What Ive learned
What Im going to do about it.

3. Stage
Stage affects our focus
Clean the stage to improve
communication

4. Brain Patterns
Brain is a patterns maker
Identify & challenge existing
patterns

5. Patterns changers
patterns can be changed
Practice, repetitive behaviour

6. Beliefs
Beliefs control emotions,
which control actions
Recognize dysfunctional
beliefs

7. Beliefs -> forward
Beliefs that inhibit you to
move forward (positive
direction)
Create responses that allow
You to be effective

8. Interpret
Interpret events correctly
Ask the correct questions
(Open, Closed,factual)

9. Negative
Brain doesn’t hear negative
Use positive phrases

10. Needs vs wants
I don’t need it , I just want it
Convert your needs into
preferences, by saying it
differently

11. Gray areas
Gray areas exist
Identify and accept them

12. Hear
People want to be heard
Stop mind reading

13. Thoughts
Repeating negative thoughts
makes them into a reality
Replace negative thoughts
with positive thoughts

14. Negative thinking
There is always a better way,
profiling
Learn to think in moderate
terms, or not to wonder

15. React
Situations will arise that will
challenge correct reactions
STOP, Anchor, React

16. Listening
What is active listening
- How to apply this.
Focus on words, body
language tone of voice

17. Types of action
There are different reaction ways,
Parent (dominant/caring),Adult
(factual), Child(chilled/manulipator)
When reacting and taking
charge lean towards Adult

18. Rapport
What is rapport
Become skilled in rapport
techniques

19. Social Styles
Social Styles
exists
Apply communication
For different Quadrants

20. The end