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Viable, Vibrant, Sometimes Vexing
     Vietnam Human Resources Insights
                  William Chin
             Senior Staffing Manager
                   Qualcomm
Vietnam Overview
Population
•   13th largest worldwide
              86 Million
    8M – HCMC          4M - Hanoi

    Median Age        Literacy Rate
       26.9                 90.3
                                                    Key Industries
Pro Business
•   Competes against China, India
                     GDP                     @Thanh Nien News.com




    2006      2007         2008       2009
    8.2%      8.4%         6.2%     5% est
                                                                     2

      GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
The Alternative to China
• Abundant labor supply
• Lower wage costs
                                          With
• Competitive w/ China and India
                                       Predictable
• Growing consumer market
                                        Outcome
• Strong business orientation




                                                        3

   GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
Headline News




                                                     4

GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
Labor Trends
• Expanding labor market
• Demand outstrips supply
• Greatest gap in professional,
  middle, senior management
• More opportunities, greater
  turnover
• Driving up salaries

 All Industries                                          5

    GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
HR Band-Aid


• Scramble for Talent
• Outbid the Competitor
• Poor Talent Management


                                                        6

   GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
Labor Profile




Local                          Overseas                     Expat
                               Returnees
• Skilled supply tight                                      • Adjustment difficult
                               • Cultural identity (some)   • Cultural/language
• Quality varies
                                                              barrier
                               • International exposure
• Limited experience
                                                            • Seasoned leadership
                               • Local language ready
• Practical skills minimal
                                                            • Costly salary and
                               • Commitment level
• Abundant opportunities                                      benefits
                                 varies
                                                            • SOE competition
                               • High salary requirement
                                                                                     7

  GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
Skill Groups
          • Mostly filled by      • Common Issues
                                    • Over educated
            foreign expats
          • Local candidates        • Under experienced
            lack int’l exposure     • Expect a fast-track
          • Most capable turn     • Premature
            entrepreneur            promotions
          Senior                  Middle
          Managers                Managers



          • University training   • Migrant workers
                                  • Abundant supply
            improving
            • Exam oriented       • Untrained
            • Limited practicum
          • Hungry for training
            and exposure
          Professional/
                                  Semi/
          Technical
                                  Unskilled
          Staff
                                                            8

GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
Compensation Trends
                  2007                 2008                2009
                  •Increasing (12%)    •Increasing (15%)   •Salary freeze,
Salary
                  •Stiff competition   •High inflation     deferment
                                       (25%)
Pay Structure     Net Income (15% of Gross Salary (85%     Gross Salary, new
                  companies)           of companies)       tax laws

Turn-Over         18%                  18%                 Critical skills
                  Stiff competition    Competition         remain high
                                       continues


Benefit Trends:   Mobile phone, transportation allowance, meal allowance,
                  private health care, personal loans, overseas training

                                                                               9

     GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
Pay Attention

                       Social                                    Social
   Labor Law                            Labor Unions
                   Insurance / Tax                            Responsibility
• Changing         • New Social        • “Illegal” strikes   • High corruption
                     Insurance law,
• Ambiguous                            • Labor relations     • Policy
                     Jan ’07
                                                               documentation
• Subject to       • New Income
                                                             • Role Model,
  interpretation     tax regime, Jan
                     ’09                                       Training
• Increasing
                   • Net to Gross
  minimum wage
                     Income



                                                                                 10

      GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
Outlook
•   Market continues to expand, slower
•   Economy hit hard, like the rest of the world
•   Still hiring, critical skills in demand
•   Slight bargaining power by employers
•   Still, a stable political environment



                                                          11

     GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
Lessons Learned
• It takes time, go slow
• More complicated
  then expected
• Network, build
  relationships
• Seek expert advice
• Long term investment

Leadership Involvement                                  12

   GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
Thank You
                       William Chin
           Senior Staffing Manager, Qualcomm




                       For More Info:



          http://asiarecruitingtidbits.blogspot.com

GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC

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ERC Conference - Vietnam

  • 1. Viable, Vibrant, Sometimes Vexing Vietnam Human Resources Insights William Chin Senior Staffing Manager Qualcomm
  • 2. Vietnam Overview Population • 13th largest worldwide 86 Million 8M – HCMC 4M - Hanoi Median Age Literacy Rate 26.9 90.3 Key Industries Pro Business • Competes against China, India GDP @Thanh Nien News.com 2006 2007 2008 2009 8.2% 8.4% 6.2% 5% est 2 GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
  • 3. The Alternative to China • Abundant labor supply • Lower wage costs With • Competitive w/ China and India Predictable • Growing consumer market Outcome • Strong business orientation 3 GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
  • 4. Headline News 4 GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
  • 5. Labor Trends • Expanding labor market • Demand outstrips supply • Greatest gap in professional, middle, senior management • More opportunities, greater turnover • Driving up salaries All Industries 5 GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
  • 6. HR Band-Aid • Scramble for Talent • Outbid the Competitor • Poor Talent Management 6 GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
  • 7. Labor Profile Local Overseas Expat Returnees • Skilled supply tight • Adjustment difficult • Cultural identity (some) • Cultural/language • Quality varies barrier • International exposure • Limited experience • Seasoned leadership • Local language ready • Practical skills minimal • Costly salary and • Commitment level • Abundant opportunities benefits varies • SOE competition • High salary requirement 7 GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
  • 8. Skill Groups • Mostly filled by • Common Issues • Over educated foreign expats • Local candidates • Under experienced lack int’l exposure • Expect a fast-track • Most capable turn • Premature entrepreneur promotions Senior Middle Managers Managers • University training • Migrant workers • Abundant supply improving • Exam oriented • Untrained • Limited practicum • Hungry for training and exposure Professional/ Semi/ Technical Unskilled Staff 8 GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
  • 9. Compensation Trends 2007 2008 2009 •Increasing (12%) •Increasing (15%) •Salary freeze, Salary •Stiff competition •High inflation deferment (25%) Pay Structure Net Income (15% of Gross Salary (85% Gross Salary, new companies) of companies) tax laws Turn-Over 18% 18% Critical skills Stiff competition Competition remain high continues Benefit Trends: Mobile phone, transportation allowance, meal allowance, private health care, personal loans, overseas training 9 GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
  • 10. Pay Attention Social Social Labor Law Labor Unions Insurance / Tax Responsibility • Changing • New Social • “Illegal” strikes • High corruption Insurance law, • Ambiguous • Labor relations • Policy Jan ’07 documentation • Subject to • New Income • Role Model, interpretation tax regime, Jan ’09 Training • Increasing • Net to Gross minimum wage Income 10 GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
  • 11. Outlook • Market continues to expand, slower • Economy hit hard, like the rest of the world • Still hiring, critical skills in demand • Slight bargaining power by employers • Still, a stable political environment 11 GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
  • 12. Lessons Learned • It takes time, go slow • More complicated then expected • Network, build relationships • Seek expert advice • Long term investment Leadership Involvement 12 GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC
  • 13. Thank You William Chin Senior Staffing Manager, Qualcomm For More Info: http://asiarecruitingtidbits.blogspot.com GLOBAL WORKFORCE SUMMIT: FOCUS ON THE ASIA-PACIFIC