How MS CRM can help you to make a branch of the future work !

1. www.veripark.com
Branch of the Future
Ozkan Erener
CEO
18 Feb 2014

2. Agenda
• VeriPark Introduction
• Mobile App for Queuing System
• Branch Appointment System for Call Center
• Branch Meeter & Greeter Tablet App
• Single View of Customer with Queuing System Integration
• Next Best Offer Display System
• Self-service Terminals with E-forms Abilities
• Automated Customer Satisfaction Surveys
• Public Remote Assistance Kiosk
2

4. Mobile App for Queuing System
© 2012 VeriPark

6. Branch Appointment System for
Call Center
© 2012 VeriPark

8. Branch Meeter & Greeter Tablet
App
© 2012 VeriPark

15. Selling at a Branch Visit
Queueing / 360 / Alerts
© 2012 VeriPark

17. Single View of Customer with
Queuing System Integration
© 2012 VeriPark

18. Business Need for Single View
– Provides targeted campaigns information
– Eligible products information
– Loads up in 5 seconds
– Consolidates many screens into one screen
– Increased compliance
– Pro-active actions management
– Consolidated interactions history
Servicing efficiency
Cross sell / up sell tool
Alerting tool
Interaction history display tool

19. Single View for a retail banking client

23. Queuing System

27. Next Best Offer Display System
© 2012 VeriPark

29. Branch Manager Dashboard
Targets / Actuals / Offers
© 2013 VeriPark

30. Branch Manager Dashboard

31. Self-service Terminals with E-forms
Abilities
© 2012 VeriPark

32. Akbank Concept Branch
© 2013 VeriPark

33. © 2010 VeriPark 36

41. Automated Customer Satisfaction
Surveys
© 2012 VeriPark

44. Public Remote Assistance Kiosk
© 2012 VeriPark

45. Teller Cash
Recycler
Remote Location
Video Teller
Palm
Authentication
Webcam
Touch Screen
Monitor
Customer
Overview

46. Customer comes to Satellite Branch

47. Customer initiates Video Conversation

48. Video Teller receives the call
Customer tells his request to Teller

49. Video Teller starts Cash Withdrawal Transaction

50. Teller verifies Customer with Palm Authentication

51. Teller executes the transaction and Customer receives the money

52. • Ozkan Erener
• General Manager
• +971 4 304 2438
• VeriPark – www.veripark.com
• oerener@veripark.com
Questions and Answers