Bogota Insurance Broker sees Productivity and Operational Savings with Windows® 7 Professional - Case Study

1. Windows 7
Customer Solution Case Study
Bogota Insurance Broker Sees Productivity
and Operational Savings with New OS
Overview “We spend most of our time just trying to identify the
Country or Region: Colombia
Industry: Professional Services, Insurance
IT problems. With Problem Steps Recorder, we have
cut that in half, realizing a 33 percent increase in
Customer Profile
CORRECOL is the largest independent
productivity.”
broker in Colombia, serving national, Raul Jurado, director of technical support, CORRECOL
multinational and public companies in
virtually every business sector, with over
150 employees.
Business Situation Productivity is the number one concern at CORRECOL, a Bogota,
A growing business and older network and
computers were slowing down the firm’s Colombia, insurance broker. As the largest independently owned
productivity. insurance broker in the region with 150 employees, it must operate
Solution efficiently to remain profitable. However, its older network and
Features in Windows 7 Professional such computers were preventing it from being more productive. With
as Problem Steps Recorder, Federated
Search, XP Mode, Aero® desktop help from Teknecom, a Microsoft® Certified Partner, the firm spent
experience, and Taskbar Customization are several weeks evaluating the new Windows® 7 Professional
increasing productivity and saving money.
operating system. It discovered a measureable increase in
Benefits productivity and operational savings with features like Problem
 Faster Learning Curve Saves $300 USD
Per Month Steps Recorder, Location-Aware Printing, the Aero desktop
 Enhanced Search and Organization experience, and Taskbar Customization. One of the newest
Saves $6,500 USD
 Problem Resolution 33 Percent Faster
features, XP Mode, may save the firm up to $23,000 USD on legacy
 XP Mode Estimated to Save $23,000 software upgrades.
USD
 Faster Navigation, Increased Productivity

2. Situation Federated Search
CORRECOL Is the largest independently Federated Search enables the CORRECOL
owned insurance brokerage firm in Colombia, team to find virtually any type of file on local
employing over 150 people. Its technical drives, network or the Internet. Searches are
expertise and industry knowledge has helped deeper and more comprehensive.
it succeed in providing insurance, risk
management, and employee-benefits Aero desktop experience
consulting to its Colombian client base. Features like Snap, Peek, Shake and Hover
are part of the Aero desktop experience of
As an insurance broker, one of CORRECOL’s Windows 7. All enable users to manipulate
primary responsibilities is to access risk for desktop documents more easily.
its clients. For example, the assessment
process includes risk identification, Taskbar Customization
evaluation and quantification, risk strategies, Jump Lists and Pinning features allow
control and prevention, and management of CORRECOL users to customize the taskbar so
accidents and claims. applications, files and recent documents are
immediately available on their desktop.
The firm’s 70 old computers ran Windows XP
on a sluggish network. Slow computing Federated Search
affected Its productivity and client support This enhanced search feature allows deeper,
functions. The firm was looking for faster more comprehensive searches for CORRECOL
technology to address its concerns. users. Because it can search at the
command, Office SharePoint, and control
Solution panel levels, users can also use Federated
After evaluating Windows 7 Professional for Search to self-discover features and
several weeks, CORRECOL is discovering capabilities.
features that are increasing productivity and
saving money. Trigger Start Services
This new technology in Windows 7 more
XP Mode efficiently manages computer tasks making a
Windows XP Mode and Windows Virtual PC variety of services available on demand. The
will make it possible for CORRECOL to deploy result is that CORRECOL users experience
Windows 7 while continuing to run legacy quicker response times at startup, resume
applications built for XP. and shutdown. The overall performance of a
computer is enhanced as well.
Location-Aware Printing
This feature identifies and recalls the default Benefits
printer for each network CORRECOL users According to Raul Jurado, director of
move between. technical support, CORRECOL, there are a
number of very specific benefits associated
Network Connection Wizard with the company’s use of the Windows 7
Moving from home, coffee shop and office Professional operating system.
networks is now easier with Network
Connection Wizard, which automatically Faster Learning Curve Saves $300 USD
identifies and assists available connections. Per Month
“With Windows XP and Windows Vista, we
typically invested $500 per month in user

3. computer training. With Windows 7 the Better, More Productive Collaboration
training takes than half the time because it’s “Libraries allow team members to have
easier and more intuitive. We expect to save access to all the specific files needed for a
up to $300 a month because of Windows 7 client’s project without having to disturb the
Professional.” original location of the file. Searching,
workflow and productivity are sped up.”
Enhanced Search and Organization
Saves $6,500 USD One View Security and Maintenance
“Because of Windows 7 Professional features Monitoring
like Libraries and Federated Search, we are “The one-view status monitoring provided by
able to have more powerful search Action Center helps us who are part of the
capabilities within Office SharePoint Services technical support department rapidly see
site. The savings generated could be as high what’s going on with a computer. It’s a great
as $6,500 USD per year.” place to start evaluating problems.”
Problem Resolution 33 Percent Faster Longer Work Times
We spend most of our time just trying to “The Windows 7 Power Management feature
identify the IT problems. With Problem Steps allows our laptops to function longer without
Recorder we have cut that in half, realizing a plugging them back in. It means we are more
33 percent increase in productivity. mobile and able to work longer and more
productively.”
“Problem Steps Recorder allows users to
more effectively and efficiently communicate More Productive Client Visits
problems to the tech support group. Each “Because of fast boot and resume features in
screen and keystroke helps identify and solve Windows 7 Professional, our executives can
the problem more quickly.” be up and running immediately when they
arrive at a client’s office. They are more
XP Mode Estimated to Save $23,000 USD productive and professional as well.”
“We are currently testing our legacy
applications using Windows 7 XP mode. The Faster Connections
initial results are encouraging. If the final “Location Aware Printing and Network
results are successful, we estimate a savings Connection Wizard are two great connection
of $23,000 USD by not having to upgrade.” features in Windows 7. Moving from one
network to another is now much less painful
Faster Navigation, Increased and absolutely more productive.”
Productivity
“The Taskbar Customization feature allows
any application or file to be pinned to the
taskbar for immediate access. The overall
result is an increase in personal productivity.
“The Jump List feature in Windows 7 is a very
powerful productivity tool since it allows us to
quickly open the most recent claim or
proposal files without having to search for
them.”

4. For More Information Windows 7
For more information about Microsoft Faster and more reliable: Windows 7 will help
products and services, call the Microsoft your organization use information technology
Sales Information Center at (800) 426- to gain a competitive advantage in today’s
9400. In Canada, call the Microsoft new world of work. Your people will be able to
Canada Information Centre at (877) 568- be more productive. You will be able to
2495. Customers who are deaf or hard-of- support your mobile work force with better
hearing can reach Microsoft text telephone access to shared data and collaboration
(TTY/TDD) services at (800) 892-5234 in tools. And your IT staff will have better tools
the United States or (905) 568-9641 in and technologies to enhance corporate IT
Canada. Outside the 50 United States and security, data protection, and more efficient
Canada, please contact your local deployment and management.
Microsoft subsidiary. To access information
using the World Wide Web, go to: For more information about Windows 7, go to:
www.microsoft.com www.microsoft.com/windows/business
For more information Correcol S.A.
products and services, call 57 (1) |530-
0053, or visit the Web site at:
www.correcol.com
For more information about Tekne Com
S.A. products and services, call 57 (1) 616
- 7944, or visit the Web site at:
www.correcol.com
Software and Services Hardware
 Products  Lenovo
− Windows 7 Professional  HP
− Windows Vista® Professional
− Windows XP Professional
− Office® 2007 Professional
− Windows Server® 2003
This case study is for informational purposes only. MICROSOFT
MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS
SUMMARY.
Document published July 2009