7. The bottem line (Strategy X Execution) = Result (Strategy X Execution) X Trust = Result Trust = 1 - Tax / + Divident (10 X 10) X (1- 40%) = 60 (10 X 10) X (1- 10%) = 90 (10 X 10) X (1+ 20%) = 120
8. - 80% : No TRUST Organisations Disfunctional environment Sabotage, going to court, criminal behavior Intense Micromanagment Redundant hierachy Punishment systems and structures Personal Disfunctional relation Verbal, emotional and or fysical abuse
9. - 60% very little trust Organisation unhealthy worksituation Unhappy employees Very political atmosphere Loosing enormous amount of time on defensing position Painfull micromanagment and bureaucracy Personal Hostile behavior (shouting, accusations followed by short remorse) Cautious communication Mistakes are remembered and used as weapons Real problems are not effective recognised and solved
10. - 40% little trust Organisation People cover themselves Hidden agenda’s Political camps Lots of unhappy employees Personal Tiring and joyless communication Gathering evidence on weakness and mistakes others Doubts about reliability Hidden agenda’s Careful (unwilling) providing information
11. - 20% trust issues Organisation A few bureaucratic rules Unnessary hierachy Slow approval Badly tuned systems and structures Some employees are unhappy Personal Regular misunderstandings Doubts about intentions & motives Interactions characterized by tension Communication colored by fear, uncertainty, doubt, worries Energy spend of keeping relation going (instead of deeping)
12. No Tax No dividend: trust is not a problem Organisation Healthy work situation Good communication Little politics Personal Correct healthy communication Focus on flexible and effective cooperation mutual tolerance and acceptance No worries
13. 20% : trust is visible Organisation Focus is on the job Effective collaboration and execution Positive partnerships with employees Usefull systems and structures Lots of creativity and innovation Personal Strong, vibrant colaborative relations Designed to find and use the strengths of others Stimulating and positive communication Faults are seen as learning moments and are quickly forgotten Posive energy and positive people
14. 40% : world class trust Organisation Lots of collaboration and partnerships Unimpeded communication Positive, transparant relations with employees Fully tuned systems and structures Strong innovation, involvement, faith and loyalty Personal Real pleasure in family and friendship characterized by involvement and love Free, unimpeded communication Inspired work done together and characterized by targetting, creativity and enthousiasm Complete open transparant relations Great energy as result of relations
15. The bottem line (Strategy X Execution) X Trust = Result (10 X 10) X (1- 40%) = 60 (10 X 10) X (1- 10%) = 90 (10 X 10) X (1+ 20%) = 120
29. Insight: Team == Product All business service clients must call methods of this big static class. Why is it so ? You would have to ask Steve. Oh that is impossible, he is always busy... OK, let’s ask him. 29
36. Resources The Speed of Trust Drive Team work is an individual skill The 7 habits of Effective people
Notes de l'éditeur
confianceThe next slides are on how to create the trust
confianceThe next slides are on how to create the trust
entretien directementthe clothes of the “king”HALFWAY
Montrez du respectCEO SARA LEEServeur
Creeer du transparanceSome time ago I had a boss that told he team very early and very clearly that we had to firepeople even before the we knew how many, and who. I ‘m pretty sure that most people of the team where really happy with how Geert approached this.To fast: put everyone’s salaries on the table in an existing company(this might work in a new company)
Bons mauxStory how I tell my kids when I do something wrong(when I get too quickly angryIn IBM WATSON did not fire somewone who made a screw up of 10 Billion USD He said he invested that money into that guy’s training
montrez le loyalityFoto DJ Lodejo+ verhaal Erik Tjampens
Sous promesse ; delivrez au-dessus Under promise & over deliver
Edison had Story Watson IBM C4 no, I invested 10 Billion in you
Will you perfect my …I will give it a x out of 10What I like about it is …To give it a ten I would need…
confrontez la réalitéTreat grownup’s like children and they behave like children
Begin with the end in mindAcceptance criteriaWhat is the succesful outcome of this talk?When in doubt between two things you want, use the 10 years rule. Which one of the 2 choices would you regret?
ResponsabilitéWhen you something good happens look out the windowWhen something bad happens, look in the mirror
55% is body languageExample communication Game, where someone who could not We have 2 ears and only 1 mouthThere is a reason for that
EngagementsI want to be with my kids every birthdayOn the 12 October this year, I’m invited to have this talk in GeneveIt’s my daughter’s second birthdaySo I decided that my family would join me to Geneve.So that free talk costs me 5 times more moneyI do this because that is a promise I made myself
prolongez la confianceStory of Jim: a coffee and donut selling guy in NY.His income doubled by trusting his customers
Ask 4 people to be mad at a ...
The ability to respondUse the space between stimilus and respons