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optimising your performance
key skills to
Intentional Leadership
in work and life
                                            BDS Hons, ACMC, CSP




                              06 October 2011
Before we start
“There’s no growth in the
                comfort zone and no
              comfort in the growth
                              zone”




the challenge
Play
FULL TILT!
Summary
 Notes




                    Group
                Discussion

the logistics
the objectives

1. Unleashing your leadership potential to

better drive performance in work and life

2. Exploring the X-factor of Success

3. Leading Self and Others

4. Navigating Change

5. What do we commit to do moving forward?
What if ....
all you needed to know about
          leadeRship
    you leaRnt fRom home?
self-leadership insight
                  “Wisdom was not
                   at the top of the
                   graduate school
                         mountain,
                   but there in the
                        sand pile at
                            school.”
                          Robert Fulghum, Author
Transformational Leadership for Professional Women
A snapshot of changing
    The world is
the business at
the beginning
        Concept 2
of 2008...


   Oceania 2009

                  Transform or Die   Can’t do it like we used   13
Ref: Prigogene 1977


       dissipative structures
           Prigogene: Nobel Prize 1977

                                       O P ”
                               E “ P
                      A T IV
       S S I P
D I
Ref: Prigogene 1977


          doing oRdinaRy well
          to be extRaordinaRy
managing change
                  “Few really
                   welcome a
                    change
                   except for
                  wet babies.”
challenges in changing times



                  What is my
                    greatest
                   challenge
                      today?
What do I want from this
      working session?     Your outcomes
Your name & role   Your achievement   Your outcomes


Introducing ...                            16
Understanding High   What is the
Performance Teams    X-factor?
Defining your success Get clear. Get help.
the leadership definition
               Effective leadership
                EXCITES people to
                    EXCEPTIONAL
                  PERFORMANCE




                           19
followers
Anyone you need to excite to deliver exceptional performance
If you want to build a ship, don’t summon
     people to buy wood, prepare tools,
  distribute jobs and organise the work …
… teach people the yearning for the wide,
              boundless ocean

           Antoine de Saint-Exupery, Author of The Little Prince
the suggestion
The Golden Circle




      WHY?

      HOW?

      WHAT?         ...WHAT IF?
the disney pattern
Dreamer

   Realist

     Critic

   the disney pattern
Dreamer




   the disney pattern
Realist



     the disney pattern
Critic
         the disney pattern
Mental Rehearsal
                   Disaster




NOW                 FUTURE
Mental Rehearsal
                   Success




NOW                 FUTURE
What if ... your future is compelling?




      Present Situation   Desired State
Gap analysis




Pathway to Desired State   What stops you?
What Blocks & Stops?   What resources needed?
The Human Condition   We get in our own way!
The Human Condition: Paul Mitchell from Human Enterprise




The Human Condition                                   Leading Self
self-leadership insight




            “Wherever your heart is,
            there lies your treasure”
                          Paulo Coelho, Lyricist & Novelist
Putting Values Into Action Reviewing your pre-work
28 Values                 Values and Satisfaction




ALUESINTOACTIO
                       First Look
                         Others                           This exercise will help you look at your values from two viewpoints:
                          Work
                         Choices                          value satisfaction you want to maintain and value satisfaction you
                       Satisfaction                       want to increase.




                                                                                                                             Fold
                          Top 5
                                                                                                                                                    Co-
                                              PERSONAL VALUES                                             A + B =C                  Pre-work Others workers Work   Choices

                 ACHIEVEMENT (attaining goals, sense of accomplishment)

                 ADVANCEMENT (progress, promotion)

                 ADVENTURE (new and challenging experiences, risk)

                 AFFECTION (love, caring, fondness)

                 COMPETITIVENESS (striving to win, being the best)

                 COOPERATION (collaboration, teamwork)

                 CREATIVITY (being imaginative, inventive, original)

                 ECONOMIC SECURITY (steady, adequate income)

                 FAME (renown, distinction)

                 FAMILY HAPPINESS (close relationships with family members)

                 FREEDOM (independence, autonomy, liberty)

                 FRIENDSHIP (close relationships with others, rapport)

                 HEALTH (physical and mental well-being)

                 HELPFULNESS (assisting others, improving society)

                 INNER HARMONY (being at peace with yourself and others, tranquility)

                 INTEGRITY (honesty, sincerity, standing up for beliefs)

                 INVOLVEMENT (participating with and including others, belonging)

                 LOYALTY (commitment, dedication, dependability)

                 ORDER (organized, structured, systematic)

                 PERSONAL DEVELOPMENT (learning, strengthening, realizing potential)

                 PLEASURE (fun, enjoyment, good times)

                 POWER (influence, importance, authority)

                 RECOGNITION (respect from others, acknowledgment, prestige)

                 RESPONSIBILITY (accountability, reliability)

                 SELF-RESPECT (belief in your own abilities, self-esteem)

                 SPIRITUALITY (faith, strong spiritual and/or religious beliefs)

                 WEALTH (abundance, getting rich)

                 WISDOM (discovering knowledge, insight, enlightenment)



                                 Column A                                            Column B
                 “How would I feel if my present satisfaction        “How would I feel if my present satisfaction   RATING
                 of this value was greatly reduced?”                 of this value was greatly increased?”           SCALE
                 1   = It wouldn’t bother me                         1   = It wouldn’t matter
                 2   =                                               2   =
                 3   = Moderately concerned                          3   = Happy
                 4   =                                               4   =
                                                                                                                         Putting Values Into Action
                                                                                                                           Participant’s Workbook
                                                                                                                                                                   13
                 5   = Devastated!                                   5   = Terrific!
Choices



ALUESINTOACTIO
                           28 Values



                                                                       Choices
                           First Look
                             Others
                             Work
                            Choices

                                                                           Choices
                             Top 5


                 Are you . . .
                 More like a clothesline___or a kite string___?                   More like a teacher___or a student___?
                 More likely to walk on thin ice___or to                          More like the country___or the city___?
                 tiptoe through the tulips___?
                                                                                  More like a tree___or a bush___?
                 More like a hotel___or a motel___?
                                                                                  More like a dog___or a cat___?
                 More red___or green___?
                                                                                  More like a heel___or a sole___?
                 More like a singer___or a dancer___?
                                                                                  More like summer___or winter___?
                 More of a loner___or a grouper___?                               More like the present___or the future___?
                 More like a rose___or a daisy___?                                More likely to go along___or go against___?
                 More like a shark___or a sardine___?                             More like coffee___or tea___?
                 More like a shoe___or a sock___?                                 More like a mountain___or a valley___?
                 More like a saver___or a spender___?                             More fast___or slow___?
                 More like a window___or a door___?                               More like an apple___or an orange___?
                 More yes___or no___?                                             More like steel___or gold___?
                 More of a talker___or a listener___?                             More like an elevator___or an escalator___?

                 Achievement___                                  Family Happiness___                Order___
                 Advancement___                                  Freedom___                         Personal Development___
                 Adventure___                                    Friendship___                      Pleasure___
                 Affection___                                    Health___                          Power___
                 Competitiveness___                              Helpfulness___                     Recognition___
                 Cooperation___                                  Inner Harmony___                   Responsibility___
                 Creativity___                                   Integrity___                       Self-respect___
                 Economic Security___                            Involvement___                     Spirituality___
                 Fame___                                         Loyalty___                         Wealth___
                                                                                                    Wisdom___

                      ___________________________           ,   ___________________________,   ___________________________



                 12            Putting Values Into Action
                               Participant’s Workbook
1




ALUESINTOACTIO
                 My Most Important
                 Values on ________                             date




                                                                                                             Example
                                                                                         Value: Family Happiness

                 Personal Definition                                                     Definition: Close relationships with family
                 My definition of this value is . . .                                    members; weekends spent together; flex time
                 I feel satisfaction of this value when . . .                            for appointments, emergencies.


                 Things to Enhance                                                                                     Things to Enhance
                 What actions are necessary to increase my satisfaction of this value?
                 What are my must-do’s (important and urgent)?                                                         Plan family outings;
                 What are my want-to-do’s (important, but not urgent)?                                                 visit my extended
                                                                                                                       family; come home
                 Who plays a role in increasing my satisfaction of this value?                                         earlier during the
                                                                                                                       week.




                                                                                                                   N
                 Who is affected by actions I would take?




                                                                                                               ACTIO
                 If I had an entire day just for myself, how would I spend it?
                 Of all the actions considered, which one would have the greatest
                 impact on my satisfaction?


                 Things to Maintain                                                       Things to Maintain
                 What must I keep doing to at least maintain my current level of
                 satisfaction with this value?                                            Not bringing work
                                                                                          home on the weekend;
                 What is bringing me a lot of satisfaction with minimal effort?           spending holidays
                                                                                          together; going to
                 Who plays a key role in maintaining my current level of satisfaction?    child’s school events.




                 16                Putting Values Into Action
                                   Participant’s Workbook
Job Characteristics
                                                                 Greatly                                         Greatly
                                                            X    Prefer
                                                                              Prefer     Balance     Prefer
                                                                                                                 Prefer     X          X = Ideal Job
                                                            O    Highly     Moderately
                                                                                         Balance
                                                                                                   Moderately    Highly
                                                                                                                            O          O = Current Job
                                                                Describes   Describes              Describes    Describes




ALUESINTOACTIO
                  1. High structure; goals and                                                                              Low structure; expected to establish
                     procedures established by others                                                                       own goals
                  2. Work projects are short cycle;                                                                         Work projects continue for long periods
                     frequent new activities                                                                                of time
                  3. An absorbing job; think about work                                                                     Work at work and don’t have to think
                     on own time; take work home                                                                            about it at home
                  4. Do whatever is needed to get                                                                           Following established procedures
                     the job done                                                                                           is important
                  5. Work closely with others in the
                                                                                                                            Work mostly alone; independently
                     company; teamwork
                  6. Job requires coming up with ideas                                                                      Job requires implementing ideas without
                     and getting support for them                                                                           support from others
                  7. Quantitative skills required
                                                                                                                            Minimal quantitative work
                     (budgeting, forecasting, analysis, etc.)

                  8. Low risk, low likelihood of failure                                                                    High risk, high challenge

                  9. Frequent communication with person                                                                     Infrequent communication with person
                     to whom I report                                                                                       to whom I report
                 10. Considerable contact with                                                                              Little contact with external customers
                     external customers
                 11. Job requires greater specialization                                                                    Job requires broadening skills rather than
                     of current skills                                                                                      more specialization
                 12. Work requires a fast pace, tight                                                                       Work allows a slower pace, less urgent
                     deadlines, high pressure for results                                                                   deadlines, lower pressure for results

                 13. Manage people; team manager                                                                            Do not manage people or lead teams

                                                                                                                            Considerable creativity and innovation
                 14. Little creativity or innovation required
                                                                                                                            required
                 15. High visibility of results to higher                                                                   Low visibility of results to higher
                     management                                                                                             management
                 16. Work requires high level of attention
                                                                                                                            Work requires little attention to detail
                     to detail
                 17. Working hours are flexible                                                                             Working hours are well defined
                     and variable                                                                                           and constant
                 18. Financial rewards are steady                                                                           Financial rewards are variable and
                     and predictable                                                                                        linked to results

                 19. Casual atmosphere and dress                                                                            Formal atmosphere and dress

                 20. Lots of travel; overnights                                                                             Little travel; rarely out of local area

                 21. Feedback on performance is                                                                             Feedback on performance is infrequent
                     frequent and specific                                                                                  and general
                 22. High level of responsibility for
                                                                                                                            Limited responsibility for making decisions
                     making decisions

                 23. Decision making is participative                                                                       Decision making is mostly “top down”

                 24. Frequent written communication
                                                                                                                            Infrequent written communication
                     required
                 25. Manager’s approach is directive;                                                                       Manager’s approach encourages
                     close supervision                                                                                      self-management and coaching by peers

                 26.

                                                                                                                                      Putting Values Into Action
                                                                                                                                        Participant’s Workbook
                                                                                                                                                                          27
ALUESINTOACTIO
                      Action Plan
                        N       By taking this action, how will my work and life be better?
                        N       If this action would really increase my satisfaction, why haven’t
                                I done it before?
                        N       What’s been getting in my way?
                        N       What steps must I take to eliminate these barriers?
                        N       What’s the risk of not taking this action?


                        Action to Get to “Better”:




                        Resources Needed (people, knowledge, skills, equipment, etc.):




                        Key Initial Steps:

                                      Who                     What                      When




                        Coach:


                 18         Putting Values Into Action
                            Participant’s Workbook
Action Plan




Pathway to Desired State   What is your first step?
managing expectations
                      Expectation
                    Gap =
                Magnitude
                        of
                emotional
                 intensity
Present                  Event
 time
managing expectations




      Needs          Key Frustrations       Vulnerabilities

...Making specific requests of one another
LOSE YOUR MIND

COME TO YOUR SENSES
          INSANITY:
   doing the same thing and
  expecting a different Result
Find the Gems
SUMMARY
What you learnt today that you can apply immediately
self-leadership insight
memory: review - retain - recall
                         How to ‘warp’
                              memory
                    to your advantage

• Review
• Summarize
• Action
• Tell someone
• Teach someone
• S.E.E.                        50
Review What You Learnt   Team Presentation
optimising your performance
key skills to
Intentional Leadership
in work and life
                                            BDS Hons, ACMC, CSP




                              07 October 2011
PHILOSOPHER’S WALK
Take an elbow buddy to review and reflect
PHILOSOPHER’S WALK   54
open frame
competence
connection
“...how you do anything is
   how you do everything...

     Your ‘character’ or ‘nature’ just
refers to how you handle all the day-
              to-day things in life...”

                              Derek Siver, Music entrepreneur

        Founder CD Baby, Winner World Technology Award 2003,




   self-leadership insight
personality filters
                  59
Carl Jung

"I dream that long after I'm gone, my work will go on helping people."
                           Isabel Myers, 1979




               MBTI instrument                             60
The direction in which we focus our
           attention and energy



Extraversion or Introversion          61
The direction in which we focus our
          attention and energy




Extraversion or Introversion             62
Extraversion    Introversion
       Action   Reflection
     Outward    Inward
      People    Privacy
  Interaction   Concentration
        Many    Few
  Expressive    Quiet
 Do-Think-Do    Think-Do-Think



some key words                   63
Very     Fairly   Slight    Slight   Fairly   Very
Clear    Clear                       Clear    Clear


        Given the choice, which do you prefer:
            Extraversion or Introversion?




           self-assessment                    64
Create 3 questions that will
   give you better insight into the
   opposite to your preference
   on this dichotomy.
    (5 minutes)
   Elect a spokesperson to ask
   the questions.


E-I splitting exercise                65
Communication breakdown

      Conflict between the two types




implications & applications            66
The way we take in information and the
 kind of information we like and trust




  Sensing or iNtuition               67
The way we take in information and the
 kind of information we like and trust




  Sensing or iNtuition               68
Sensing     Intuition
    Facts    Ideas
 Realistic   Imaginative
 Specific    General
  Present    Future
    Keep     Change
 Practical   Theoretical
  What is    What could be



some key words               69
Very    Fairly   Slight   Slight   Fairly        Very
Clear   Clear                      Clear         Clear


    Given the choice, which do you prefer:
            Sensing or Intuition?




        self-assessment                     70
Look at the following picture
 for 11/2 minutes, in silence.
 Then be prepared to share
 with the group what you
 think you have been looking
 at



S-N splitting exercise           71
72
We must remember
    that we all trust our
    own perceptions,
    while knowing that
    there are many other
    ways of seeing the
    same object/
    situation.


implications & applications 73
The way we make decisions



Thinking or Feeling         74
The way we make decisions




 Thinking or Feeling        75
Thinking      Feeling
      Head      Heart
     Distant    Personal
     Things     People
   Objective    Subjective
    Critique    Praise
    Analyse     Understand
Firm but fair   Merciful



some key words               76
Very    Fairly   Slight   Slight   Fairly   Very
Clear   Clear                      Clear    Clear


   Given the choice, which do you prefer:
            Thinking or Feeling?




         self-assessment                    77
Imagine that you have been invited
 to a party with your partner or a
 close friend.
 Your partner/friend arrives, ready
 for the party. You look at what the
 person is wearing and say to
 yourself, ‘Oh no! Is he/she really
 going to wear that?’
 What do you do and say in this
 situation? Discuss in your groups.

T-F splitting exercise                 78
Thinking types look for faults
    and helpfully point them out.
    Feeling types look for good
    things and point them out.
    Which is the best approach?




implications & applications          79
Our attitude toward the external world
  and how we orient ourselves to it



Judging or Perceiving                    80
Our attitude toward the external world
  and how we orient ourselves to it



Judging or Perceiving                    81
Judging     Perceiving
Organised    Flexible
 Decision    Information
   Control   Experience
      Now    Later
  Closure    Options
Deliberate   Spontaneous
      Plan   Wait



some key words             82
Very    Fairly   Slight   Slight   Fairly        Very
Clear   Clear                      Clear         Clear


  Given the choice, which do you prefer:
         Judging or Perceiving?




        self-assessment                     83
Assuming that you are all friends,
plan a social picnic for your group.




 J-P splitting exercise            84
Judging types form a poor opinion
   of Perceiving types.
   Perceiving types have to look like
   Judging types if they are to
   succeed in organisational settings.
   Judging types pay a price for their
   need to organise everything –
   continuous low-grade stress.


implications & applications              85
When combined, your preferences
 indicate your personality type.




  personality type                 86
16 personality types   87
Be an authentic chameleon
“Know thyself for the truth
   shall set thee free”
Authenticity

           Being pResent

           Common sense
ESSENCE of Leadership
Authenticity

  nspiRing   Being pResent

             Common sense
ESSENCE of Leadership
nspiRing             Authenticity


           Leadership
            ESSENCE



Common sense            Being pResent
Authenticity
           truth
   lose your mind
       be yourself
know youR self
Assets                Vulnerabilities


        Strengths                Allowable weaknesses


Life & business experiences   Perceived obstacles or history


          Values                     Limiting beliefs


         your balance sheet
know youR self
 authenticity
      1.Differentiate yourself
        through your assets.
      2.Show allowable
        vulnerabilities.
Engage your strengths and
Express your Best   partner to your weaknesses
nspiRing                Authenticity


               Leadership
                ESSENCE



Common sense                Being pResent
pre-sense
      show yourself
   see & hear others


Being pResent
read the book
building trust early




   RAPPORT
WHAT IS RAPPORT?


building similarities
        at an
    unconscious
        level
IGNITING YOUR SENSORY CHANNELS

  be sense-able
Add Ted.com Evelyn Glennie
building trust early




        RAPPORT
pace, pace, pace ....... and lead
PACING USING OUR 5 SENSES....


   visual              gustatory
            auditory
                       Olfactory
 kinesthetic
come in early as a partner
LEARNING TO LEAD   ...not late as a judge
BEING CURIOUS ....




?
         Asking
         Quality
        Questions
WHAT QUESTIONS UNCOVER....


    Deletions
                 Distortions
   Generalisations
stoRy selling   Inspire with full technicolour,

                soundtrack, emotions......
nspiRing                Authenticity


               Leadership
                ESSENCE



Common sense                Being pResent
sense-able
apply yourself
think of others


Common sense
INNOVATION @ WORK




???
Family: most basic unit of a tRibe
Tell a Story to those
               who want to listen




Make change                           Connect a Tribe




               Lead a Movement



          tribal leadership
Seth Godin on Leadership




tribal leadership
common sense leadership steps

        1. BEING INSIGHTFUL



         2. BEING STRATEGIC



         3. BEING TACTICAL
Being insightful
being insightful & strategic
being strategic




Present Situation   Desired State
being strategic
being tactical




Pathway to Desired State   What is your first step?
leaRning paRtneRships in tRibes
“The world we have created is
a product of our thinking;
it cannot be changed without
changing our thinking…”
                     Albert Einstein
No-one anywhere really
knows what the hell is
      going on…

So we are all simply just
     making it up
    as we go along…
nspiRing                Authenticity


               Leadership
                ESSENCE



Common sense                Being pResent
nspiRing
vision
lose yourself
empower others
be response-able
the C.A.S.E. for leadership
http://www.thehumanenterprise.com.au/leadership-services/leadership-development/Why_Should_Anyone_Be_Led_By_YOU_Workshop

               http://www.youtube.com/user/BlessingWhite?blend=4&ob=5#p/u/0/8sYX0Zoeiwk
the suggestion
The Golden Circle
      Simon Sinek YouTube
WHY?




       What if?
Dreamer

   Realist

     Critic

   the disney pattern
inspiring to step up...




pace, pace, pace ....... and lead
the big “Why?”




                 136
unfReeze youR passion
....go for the sweet stuff....
PassIon
LeaRn fRom
unexpected
  quaRteR
live more
  lead more
leave a legacy
Team presentations   Your key insights & learning
                                              142
Action Plan




Pathway to Desired State   What is your first step?
evaluate youR outcomes   find youR gems
START          CONTINUE             STOP
peRsonal leaRning jouRnal   key insights
my next steps   What do I commit to?
we value feedback


comments and insights   Any questions?
If you sell for a living, you
          manage a sales team, or are
                                                         Here’s what’s inside:
                                                         Paul Sparks. The evolution of professional selling:
                                                                                                                           1


                                                                                                                                                                        EMERGING
                                                         understanding the past to inform our future sales
         responsible for the growth of




                                                                                                                   EMERGING TRENDS IN PROFESSIONAL SELLING
                                                         performance.
          your business and you want                     Michael Schiffner. Building high performance sales
          the best outcomes for your                     teams: going beyond a training mindset to achieve
         sales efforts – this book is for                sustained sales success.
                        you.                             Julia Palmer. Strategic networks: the key to
                                                         sustainable sales success.




                                                                                                                                                                        TRENDS IN
            Some of the world’s leading                  Mo Fox. See before you sell: how changing your
         sales trainers, consultants and                 perception is the key to better sales results.
                                                         Michael Foulds. The sale is the negotiation:
        coaches bring you detailed ideas                 reframing the sales process for better sales and
          on how you can improve your                    stronger customer relationships.
         personal performance, and the                   Malcolm Dawes. Sales leadership or sales
        performance of your sales team.                  management? It does make a difference for high




                                                                                                                                                                     PROFESSIONAL
                                                         performing sales teams.
           Inside this volume you’ll find
                                                         Suzanne Mercier. Are your sales people sales
          12 chapters to ensure you are                  imposters? How to overcome fear to create great
        informed about the latest trends,                sales results.
          research and best practice in                  John Barraclough & Warwick Burgess. Gaining
                                                         the last yard in sales: the value of persuasive
          professional selling and sales                 communication.




                                                                                                                                                                          SELLING
                   management.                           Mark Purbrick. Simply the best: how to attract,
                                                         select and retain high performing salespeople.
            Each chapter is a book in
                                                         Jason White & Giles Rhodes. Rewarding the sales
          itself – with more up-to-date                  force: a taxonomy of sales roles to inform reward
         information on personal selling                 and incentive programs.
        and sales management than any                    Sally-Anne Cotton. The alchemy of 21st century
                                                         selling: transmuting balance, alignment and intent
        single book published in the last
                      decade.
                                                         into golden sales results.                                                                                                            VOLUME 1
                                                         Dr Yvonne Sum. Tribal insights for sales leaders: the
                                                         power of learning partnerships.

        “The best book on modern selling and sales management I’ve seen in years with a great range of
        relevant content. I can’t wait for Volume 2.” – Bob Bentley, 25 year sales veteran, ICT industry.
                                                                                                                 PAUL SPARKS
                                                                                                                                            COMPILED AND EDITED BY


        See inside for details on the 6 DVD companion set which contains over 12 hours of presentations,
        discussions and interviews featuring the authors as they take a deeper and wider look at the
                                                                                                                                                                             The latest innovation,
        chapter topics. This professionally produced DVD set is an invaluable tool for sales training and
                                        development and is also great for using in sales meetings to begin
                                                                                                                                                                          research and best practice
                                        discussion on critical topics in professional selling.                                                                        in selling and sales management
                                                                                                                                                                             Compiled and edited by
                                                                                                                                                                              Paul Sparks
                                      Australia $66.00 RRP Inc GST



14217 EM_Trends Cvr 21mm.indd 1                                                                                                                                                                         9/5/11 12:51:43 PM
StaRt
   Kidding
  YouRself
leaRning leadeRship fRom paRenting
            by DR Yvonne Sum
INSPIRED CHILDREN
     How leading minds of today
        raise their children


http://www.dryvonnesum.com/Product/
       The-7Rs-of-Parenting.html

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Key skills to Intentional Leadership

  • 1. optimising your performance key skills to Intentional Leadership in work and life BDS Hons, ACMC, CSP 06 October 2011
  • 3. “There’s no growth in the comfort zone and no comfort in the growth zone” the challenge
  • 5. Summary Notes Group Discussion the logistics
  • 6. the objectives 1. Unleashing your leadership potential to better drive performance in work and life 2. Exploring the X-factor of Success 3. Leading Self and Others 4. Navigating Change 5. What do we commit to do moving forward?
  • 7. What if .... all you needed to know about leadeRship you leaRnt fRom home?
  • 8. self-leadership insight “Wisdom was not at the top of the graduate school mountain, but there in the sand pile at school.” Robert Fulghum, Author
  • 9. Transformational Leadership for Professional Women
  • 10. A snapshot of changing The world is the business at the beginning Concept 2 of 2008... Oceania 2009 Transform or Die Can’t do it like we used 13
  • 11. Ref: Prigogene 1977 dissipative structures Prigogene: Nobel Prize 1977 O P ” E “ P A T IV S S I P D I
  • 12. Ref: Prigogene 1977 doing oRdinaRy well to be extRaordinaRy
  • 13. managing change “Few really welcome a change except for wet babies.”
  • 14. challenges in changing times What is my greatest challenge today?
  • 15. What do I want from this working session? Your outcomes
  • 16. Your name & role Your achievement Your outcomes Introducing ... 16
  • 17. Understanding High What is the Performance Teams X-factor?
  • 18. Defining your success Get clear. Get help.
  • 19. the leadership definition Effective leadership EXCITES people to EXCEPTIONAL PERFORMANCE 19
  • 20. followers Anyone you need to excite to deliver exceptional performance
  • 21. If you want to build a ship, don’t summon people to buy wood, prepare tools, distribute jobs and organise the work … … teach people the yearning for the wide, boundless ocean Antoine de Saint-Exupery, Author of The Little Prince
  • 22.
  • 23. the suggestion The Golden Circle WHY? HOW? WHAT? ...WHAT IF?
  • 25. Dreamer Realist Critic the disney pattern
  • 26. Dreamer the disney pattern
  • 27. Realist the disney pattern
  • 28. Critic the disney pattern
  • 29. Mental Rehearsal Disaster NOW FUTURE
  • 30. Mental Rehearsal Success NOW FUTURE
  • 31. What if ... your future is compelling? Present Situation Desired State
  • 32. Gap analysis Pathway to Desired State What stops you?
  • 33. What Blocks & Stops? What resources needed?
  • 34. The Human Condition We get in our own way!
  • 35. The Human Condition: Paul Mitchell from Human Enterprise The Human Condition Leading Self
  • 36. self-leadership insight “Wherever your heart is, there lies your treasure” Paulo Coelho, Lyricist & Novelist
  • 37. Putting Values Into Action Reviewing your pre-work
  • 38. 28 Values Values and Satisfaction ALUESINTOACTIO First Look Others This exercise will help you look at your values from two viewpoints: Work Choices value satisfaction you want to maintain and value satisfaction you Satisfaction want to increase. Fold Top 5 Co- PERSONAL VALUES A + B =C Pre-work Others workers Work Choices ACHIEVEMENT (attaining goals, sense of accomplishment) ADVANCEMENT (progress, promotion) ADVENTURE (new and challenging experiences, risk) AFFECTION (love, caring, fondness) COMPETITIVENESS (striving to win, being the best) COOPERATION (collaboration, teamwork) CREATIVITY (being imaginative, inventive, original) ECONOMIC SECURITY (steady, adequate income) FAME (renown, distinction) FAMILY HAPPINESS (close relationships with family members) FREEDOM (independence, autonomy, liberty) FRIENDSHIP (close relationships with others, rapport) HEALTH (physical and mental well-being) HELPFULNESS (assisting others, improving society) INNER HARMONY (being at peace with yourself and others, tranquility) INTEGRITY (honesty, sincerity, standing up for beliefs) INVOLVEMENT (participating with and including others, belonging) LOYALTY (commitment, dedication, dependability) ORDER (organized, structured, systematic) PERSONAL DEVELOPMENT (learning, strengthening, realizing potential) PLEASURE (fun, enjoyment, good times) POWER (influence, importance, authority) RECOGNITION (respect from others, acknowledgment, prestige) RESPONSIBILITY (accountability, reliability) SELF-RESPECT (belief in your own abilities, self-esteem) SPIRITUALITY (faith, strong spiritual and/or religious beliefs) WEALTH (abundance, getting rich) WISDOM (discovering knowledge, insight, enlightenment) Column A Column B “How would I feel if my present satisfaction “How would I feel if my present satisfaction RATING of this value was greatly reduced?” of this value was greatly increased?” SCALE 1 = It wouldn’t bother me 1 = It wouldn’t matter 2 = 2 = 3 = Moderately concerned 3 = Happy 4 = 4 = Putting Values Into Action Participant’s Workbook 13 5 = Devastated! 5 = Terrific!
  • 39. Choices ALUESINTOACTIO 28 Values Choices First Look Others Work Choices Choices Top 5 Are you . . . More like a clothesline___or a kite string___? More like a teacher___or a student___? More likely to walk on thin ice___or to More like the country___or the city___? tiptoe through the tulips___? More like a tree___or a bush___? More like a hotel___or a motel___? More like a dog___or a cat___? More red___or green___? More like a heel___or a sole___? More like a singer___or a dancer___? More like summer___or winter___? More of a loner___or a grouper___? More like the present___or the future___? More like a rose___or a daisy___? More likely to go along___or go against___? More like a shark___or a sardine___? More like coffee___or tea___? More like a shoe___or a sock___? More like a mountain___or a valley___? More like a saver___or a spender___? More fast___or slow___? More like a window___or a door___? More like an apple___or an orange___? More yes___or no___? More like steel___or gold___? More of a talker___or a listener___? More like an elevator___or an escalator___? Achievement___ Family Happiness___ Order___ Advancement___ Freedom___ Personal Development___ Adventure___ Friendship___ Pleasure___ Affection___ Health___ Power___ Competitiveness___ Helpfulness___ Recognition___ Cooperation___ Inner Harmony___ Responsibility___ Creativity___ Integrity___ Self-respect___ Economic Security___ Involvement___ Spirituality___ Fame___ Loyalty___ Wealth___ Wisdom___ ___________________________ , ___________________________, ___________________________ 12 Putting Values Into Action Participant’s Workbook
  • 40. 1 ALUESINTOACTIO My Most Important Values on ________ date Example Value: Family Happiness Personal Definition Definition: Close relationships with family My definition of this value is . . . members; weekends spent together; flex time I feel satisfaction of this value when . . . for appointments, emergencies. Things to Enhance Things to Enhance What actions are necessary to increase my satisfaction of this value? What are my must-do’s (important and urgent)? Plan family outings; What are my want-to-do’s (important, but not urgent)? visit my extended family; come home Who plays a role in increasing my satisfaction of this value? earlier during the week. N Who is affected by actions I would take? ACTIO If I had an entire day just for myself, how would I spend it? Of all the actions considered, which one would have the greatest impact on my satisfaction? Things to Maintain Things to Maintain What must I keep doing to at least maintain my current level of satisfaction with this value? Not bringing work home on the weekend; What is bringing me a lot of satisfaction with minimal effort? spending holidays together; going to Who plays a key role in maintaining my current level of satisfaction? child’s school events. 16 Putting Values Into Action Participant’s Workbook
  • 41. Job Characteristics Greatly Greatly X Prefer Prefer Balance Prefer Prefer X X = Ideal Job O Highly Moderately Balance Moderately Highly O O = Current Job Describes Describes Describes Describes ALUESINTOACTIO 1. High structure; goals and Low structure; expected to establish procedures established by others own goals 2. Work projects are short cycle; Work projects continue for long periods frequent new activities of time 3. An absorbing job; think about work Work at work and don’t have to think on own time; take work home about it at home 4. Do whatever is needed to get Following established procedures the job done is important 5. Work closely with others in the Work mostly alone; independently company; teamwork 6. Job requires coming up with ideas Job requires implementing ideas without and getting support for them support from others 7. Quantitative skills required Minimal quantitative work (budgeting, forecasting, analysis, etc.) 8. Low risk, low likelihood of failure High risk, high challenge 9. Frequent communication with person Infrequent communication with person to whom I report to whom I report 10. Considerable contact with Little contact with external customers external customers 11. Job requires greater specialization Job requires broadening skills rather than of current skills more specialization 12. Work requires a fast pace, tight Work allows a slower pace, less urgent deadlines, high pressure for results deadlines, lower pressure for results 13. Manage people; team manager Do not manage people or lead teams Considerable creativity and innovation 14. Little creativity or innovation required required 15. High visibility of results to higher Low visibility of results to higher management management 16. Work requires high level of attention Work requires little attention to detail to detail 17. Working hours are flexible Working hours are well defined and variable and constant 18. Financial rewards are steady Financial rewards are variable and and predictable linked to results 19. Casual atmosphere and dress Formal atmosphere and dress 20. Lots of travel; overnights Little travel; rarely out of local area 21. Feedback on performance is Feedback on performance is infrequent frequent and specific and general 22. High level of responsibility for Limited responsibility for making decisions making decisions 23. Decision making is participative Decision making is mostly “top down” 24. Frequent written communication Infrequent written communication required 25. Manager’s approach is directive; Manager’s approach encourages close supervision self-management and coaching by peers 26. Putting Values Into Action Participant’s Workbook 27
  • 42. ALUESINTOACTIO Action Plan N By taking this action, how will my work and life be better? N If this action would really increase my satisfaction, why haven’t I done it before? N What’s been getting in my way? N What steps must I take to eliminate these barriers? N What’s the risk of not taking this action? Action to Get to “Better”: Resources Needed (people, knowledge, skills, equipment, etc.): Key Initial Steps: Who What When Coach: 18 Putting Values Into Action Participant’s Workbook
  • 43. Action Plan Pathway to Desired State What is your first step?
  • 44. managing expectations Expectation Gap = Magnitude of emotional intensity Present Event time
  • 45. managing expectations Needs Key Frustrations Vulnerabilities ...Making specific requests of one another
  • 46. LOSE YOUR MIND COME TO YOUR SENSES INSANITY: doing the same thing and expecting a different Result
  • 48. SUMMARY What you learnt today that you can apply immediately
  • 50. memory: review - retain - recall How to ‘warp’ memory to your advantage • Review • Summarize • Action • Tell someone • Teach someone • S.E.E. 50
  • 51. Review What You Learnt Team Presentation
  • 52. optimising your performance key skills to Intentional Leadership in work and life BDS Hons, ACMC, CSP 07 October 2011
  • 53. PHILOSOPHER’S WALK Take an elbow buddy to review and reflect
  • 58. “...how you do anything is how you do everything... Your ‘character’ or ‘nature’ just refers to how you handle all the day- to-day things in life...” Derek Siver, Music entrepreneur Founder CD Baby, Winner World Technology Award 2003, self-leadership insight
  • 60. Carl Jung "I dream that long after I'm gone, my work will go on helping people." Isabel Myers, 1979 MBTI instrument 60
  • 61. The direction in which we focus our attention and energy Extraversion or Introversion 61
  • 62. The direction in which we focus our attention and energy Extraversion or Introversion 62
  • 63. Extraversion Introversion Action Reflection Outward Inward People Privacy Interaction Concentration Many Few Expressive Quiet Do-Think-Do Think-Do-Think some key words 63
  • 64. Very Fairly Slight Slight Fairly Very Clear Clear Clear Clear Given the choice, which do you prefer: Extraversion or Introversion? self-assessment 64
  • 65. Create 3 questions that will give you better insight into the opposite to your preference on this dichotomy. (5 minutes) Elect a spokesperson to ask the questions. E-I splitting exercise 65
  • 66. Communication breakdown Conflict between the two types implications & applications 66
  • 67. The way we take in information and the kind of information we like and trust Sensing or iNtuition 67
  • 68. The way we take in information and the kind of information we like and trust Sensing or iNtuition 68
  • 69. Sensing Intuition Facts Ideas Realistic Imaginative Specific General Present Future Keep Change Practical Theoretical What is What could be some key words 69
  • 70. Very Fairly Slight Slight Fairly Very Clear Clear Clear Clear Given the choice, which do you prefer: Sensing or Intuition? self-assessment 70
  • 71. Look at the following picture for 11/2 minutes, in silence. Then be prepared to share with the group what you think you have been looking at S-N splitting exercise 71
  • 72. 72
  • 73. We must remember that we all trust our own perceptions, while knowing that there are many other ways of seeing the same object/ situation. implications & applications 73
  • 74. The way we make decisions Thinking or Feeling 74
  • 75. The way we make decisions Thinking or Feeling 75
  • 76. Thinking Feeling Head Heart Distant Personal Things People Objective Subjective Critique Praise Analyse Understand Firm but fair Merciful some key words 76
  • 77. Very Fairly Slight Slight Fairly Very Clear Clear Clear Clear Given the choice, which do you prefer: Thinking or Feeling? self-assessment 77
  • 78. Imagine that you have been invited to a party with your partner or a close friend. Your partner/friend arrives, ready for the party. You look at what the person is wearing and say to yourself, ‘Oh no! Is he/she really going to wear that?’ What do you do and say in this situation? Discuss in your groups. T-F splitting exercise 78
  • 79. Thinking types look for faults and helpfully point them out. Feeling types look for good things and point them out. Which is the best approach? implications & applications 79
  • 80. Our attitude toward the external world and how we orient ourselves to it Judging or Perceiving 80
  • 81. Our attitude toward the external world and how we orient ourselves to it Judging or Perceiving 81
  • 82. Judging Perceiving Organised Flexible Decision Information Control Experience Now Later Closure Options Deliberate Spontaneous Plan Wait some key words 82
  • 83. Very Fairly Slight Slight Fairly Very Clear Clear Clear Clear Given the choice, which do you prefer: Judging or Perceiving? self-assessment 83
  • 84. Assuming that you are all friends, plan a social picnic for your group. J-P splitting exercise 84
  • 85. Judging types form a poor opinion of Perceiving types. Perceiving types have to look like Judging types if they are to succeed in organisational settings. Judging types pay a price for their need to organise everything – continuous low-grade stress. implications & applications 85
  • 86. When combined, your preferences indicate your personality type. personality type 86
  • 88. Be an authentic chameleon
  • 89. “Know thyself for the truth shall set thee free”
  • 90. Authenticity Being pResent Common sense ESSENCE of Leadership
  • 91. Authenticity nspiRing Being pResent Common sense ESSENCE of Leadership
  • 92. nspiRing Authenticity Leadership ESSENCE Common sense Being pResent
  • 93. Authenticity truth lose your mind be yourself
  • 95. Assets Vulnerabilities Strengths Allowable weaknesses Life & business experiences Perceived obstacles or history Values Limiting beliefs your balance sheet
  • 96. know youR self authenticity 1.Differentiate yourself through your assets. 2.Show allowable vulnerabilities.
  • 97. Engage your strengths and Express your Best partner to your weaknesses
  • 98. nspiRing Authenticity Leadership ESSENCE Common sense Being pResent
  • 99. pre-sense show yourself see & hear others Being pResent
  • 102. WHAT IS RAPPORT? building similarities at an unconscious level
  • 103. IGNITING YOUR SENSORY CHANNELS be sense-able
  • 104. Add Ted.com Evelyn Glennie
  • 105. building trust early RAPPORT pace, pace, pace ....... and lead
  • 106. PACING USING OUR 5 SENSES.... visual gustatory auditory Olfactory kinesthetic
  • 107. come in early as a partner LEARNING TO LEAD ...not late as a judge
  • 108. BEING CURIOUS .... ? Asking Quality Questions
  • 109. WHAT QUESTIONS UNCOVER.... Deletions Distortions Generalisations
  • 110. stoRy selling Inspire with full technicolour, soundtrack, emotions......
  • 111. nspiRing Authenticity Leadership ESSENCE Common sense Being pResent
  • 112. sense-able apply yourself think of others Common sense
  • 114. Family: most basic unit of a tRibe
  • 115.
  • 116. Tell a Story to those who want to listen Make change Connect a Tribe Lead a Movement tribal leadership
  • 117. Seth Godin on Leadership tribal leadership
  • 118. common sense leadership steps 1. BEING INSIGHTFUL 2. BEING STRATEGIC 3. BEING TACTICAL
  • 120. being insightful & strategic
  • 123. being tactical Pathway to Desired State What is your first step?
  • 125. “The world we have created is a product of our thinking; it cannot be changed without changing our thinking…” Albert Einstein
  • 126. No-one anywhere really knows what the hell is going on… So we are all simply just making it up as we go along…
  • 127. nspiRing Authenticity Leadership ESSENCE Common sense Being pResent
  • 130.
  • 131. the C.A.S.E. for leadership http://www.thehumanenterprise.com.au/leadership-services/leadership-development/Why_Should_Anyone_Be_Led_By_YOU_Workshop http://www.youtube.com/user/BlessingWhite?blend=4&ob=5#p/u/0/8sYX0Zoeiwk
  • 132. the suggestion The Golden Circle Simon Sinek YouTube
  • 133. WHY? What if?
  • 134. Dreamer Realist Critic the disney pattern
  • 135. inspiring to step up... pace, pace, pace ....... and lead
  • 138. ....go for the sweet stuff....
  • 141. live more lead more leave a legacy
  • 142. Team presentations Your key insights & learning 142
  • 143. Action Plan Pathway to Desired State What is your first step?
  • 144. evaluate youR outcomes find youR gems
  • 145. START CONTINUE STOP peRsonal leaRning jouRnal key insights
  • 146. my next steps What do I commit to?
  • 147. we value feedback comments and insights Any questions?
  • 148.
  • 149. If you sell for a living, you manage a sales team, or are Here’s what’s inside: Paul Sparks. The evolution of professional selling: 1 EMERGING understanding the past to inform our future sales responsible for the growth of EMERGING TRENDS IN PROFESSIONAL SELLING performance. your business and you want Michael Schiffner. Building high performance sales the best outcomes for your teams: going beyond a training mindset to achieve sales efforts – this book is for sustained sales success. you. Julia Palmer. Strategic networks: the key to sustainable sales success. TRENDS IN Some of the world’s leading Mo Fox. See before you sell: how changing your sales trainers, consultants and perception is the key to better sales results. Michael Foulds. The sale is the negotiation: coaches bring you detailed ideas reframing the sales process for better sales and on how you can improve your stronger customer relationships. personal performance, and the Malcolm Dawes. Sales leadership or sales performance of your sales team. management? It does make a difference for high PROFESSIONAL performing sales teams. Inside this volume you’ll find Suzanne Mercier. Are your sales people sales 12 chapters to ensure you are imposters? How to overcome fear to create great informed about the latest trends, sales results. research and best practice in John Barraclough & Warwick Burgess. Gaining the last yard in sales: the value of persuasive professional selling and sales communication. SELLING management. Mark Purbrick. Simply the best: how to attract, select and retain high performing salespeople. Each chapter is a book in Jason White & Giles Rhodes. Rewarding the sales itself – with more up-to-date force: a taxonomy of sales roles to inform reward information on personal selling and incentive programs. and sales management than any Sally-Anne Cotton. The alchemy of 21st century selling: transmuting balance, alignment and intent single book published in the last decade. into golden sales results. VOLUME 1 Dr Yvonne Sum. Tribal insights for sales leaders: the power of learning partnerships. “The best book on modern selling and sales management I’ve seen in years with a great range of relevant content. I can’t wait for Volume 2.” – Bob Bentley, 25 year sales veteran, ICT industry. PAUL SPARKS COMPILED AND EDITED BY See inside for details on the 6 DVD companion set which contains over 12 hours of presentations, discussions and interviews featuring the authors as they take a deeper and wider look at the The latest innovation, chapter topics. This professionally produced DVD set is an invaluable tool for sales training and development and is also great for using in sales meetings to begin research and best practice discussion on critical topics in professional selling. in selling and sales management Compiled and edited by Paul Sparks Australia $66.00 RRP Inc GST 14217 EM_Trends Cvr 21mm.indd 1 9/5/11 12:51:43 PM
  • 150. StaRt Kidding YouRself leaRning leadeRship fRom paRenting by DR Yvonne Sum
  • 151. INSPIRED CHILDREN How leading minds of today raise their children http://www.dryvonnesum.com/Product/ The-7Rs-of-Parenting.html