Email Sugar Con 2010

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A Tour of the New Sugar Email Erin Fetsko ©2010 SugarCRM Inc. All rights reserved. 4/6/2010

4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

What is Email? 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Quick Vocabulary Lesson SMTP - Simple Mail Transfer Protocol IMAP - Internet Message Access Protocol TLS - Transport Layer Security Sendmail - UNIX implementation of SMTP SSL - Secure Socket Layer 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

What we DO and DON'T do 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

[object Object], ,[object Object]

Assignment Notifications

Plugins

Email Module

Group Email4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Where's the value in integrating email into SugarCRM? 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

System Email Admin Setup 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Admin > Email Settings 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Impacts ... 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Admin > Configure Campaign Email Settings 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Pace Yourself 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Admin > Email Queue 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Admin > Inbound Email > New Bounce Handling Mailbox 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Admin > Inbound Email > New Bounce Handling Mailbox Part 2 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Let your customers Opt-Out 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Please tell me that's not all it does ... 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Admin > Inbound Email > New Group Mail Account 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Customer Support 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Admin > Inbound Email 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

User Email Configuring your in-box 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Emails > Settings > Mail Accounts > Mail Account Properties 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Emails > Settings > Mail Accounts > Outgoing Mail Server Properties 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Who does it impact? 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Why Sugar? 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

Common Objections ,[object Object]

What about spam?

My DB will get too big too fast.

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Email Sugar Con 2010

1. A Tour of the New Sugar Email Erin Fetsko ©2010 SugarCRM Inc. All rights reserved. 4/6/2010

2. 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

3. What is Email? 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

4. Quick Vocabulary Lesson SMTP - Simple Mail Transfer Protocol IMAP - Internet Message Access Protocol TLS - Transport Layer Security Sendmail - UNIX implementation of SMTP SSL - Secure Socket Layer 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

5. What we DO and DON'T do 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

6.

7. Assignment Notifications

9. Email Module

10. Group Email4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

11. 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

12. Where's the value in integrating email into SugarCRM? 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

13. 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

14. System Email Admin Setup 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

15. Admin > Email Settings 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

16. Impacts ... 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

17. Admin > Configure Campaign Email Settings 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

18. Pace Yourself 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

19. Admin > Email Queue 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

20. Admin > Inbound Email > New Bounce Handling Mailbox 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

21. Admin > Inbound Email > New Bounce Handling Mailbox Part 2 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

22. Let your customers Opt-Out 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

23. 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

24. Please tell me that's not all it does ... 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

25. Admin > Inbound Email > New Group Mail Account 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

26. Customer Support 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

27. 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

28. Admin > Inbound Email 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

29. User Email Configuring your in-box 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

30. Emails > Settings > Mail Accounts > Mail Account Properties 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

31. Emails > Settings > Mail Accounts > Outgoing Mail Server Properties 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

32. Who does it impact? 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

33. Why Sugar? 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

34.

35. What about spam?

36. My DB will get too big too fast.

37. I like outlook better.4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

38. Work in your address book 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

39. 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

40. 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

41. Less Training 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

42. 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.

43. 4/6/2010 ©2010 SugarCRM Inc. All rights reserved.