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How To Motivate And Incentivise
     Affiliates Effectively

        By Mark Russell
  Existem Affiliate Management
Think like an affiliate

•   What do they do?
•   How do they do it?
•   Why do they do it?
•   Recognise their entrepreneurial nature.
•   Recognise they are paid by results
      - Therefore – motivated by results
Getting a result – Primary Goals

• Making a sale
• Driving a lead
Getting a result – Other Goals

• Achieving high SEO ranking
• Building a database of keywords
• Visible blog / original content
Getting a result

• What can I do to help drive these goals?
Your Website Conversion
• Reduce leakage
  – Telephone numbers
  – Non-commissionable products and links
  – Dead end pages
Your Website
• Optimise conversions
• Ensure fast page loads
• Ensure stock situation is clear to
  consumer
• Clear call to action
• Necessary product explanations
• Simple checkout
Programme Policy and Description

•   Ensure clear commercial policy
•   Clear PPC guidelines
•   Clear “validity” guidelines
•   Comprehensive merchant description
The Basics – A Recap

• Affiliates will choose high conversion
  over high commission
• Affiliates trust merchants with affiliate
  friendly sites
• Affiliates will sign up for programmes that
  are easy to work with
• Getting the basics right motivates
  RECRUITMENT!
Motivation Strategies

•   Sales growth
•   Lead quality
•   Recruitment
•   Affiliate Type
Motivation – Sales Growth

• Commission – Affiliate Facing
  – Commission Rates
  – Commission Tiers
  – Time limited increases
Motivation – Sales Growth

• Commission – Affiliate Facing
  – Commission Rates
  – Commission Tiers
  – Time limited increases
• Exclusive Discount / Promotions – Customer
  facing
  – Customer discount
Motivation – Lead Quality

• Target quality
• Pay higher CPA when good results are
  apparent
• Be transparent
• Validate promptly with rapid feedback
• Provide affiliate education
• Provide affiliate with customer education
  material
Motivation – Affiliate Recruitment

• Double first commissions
  – First sale
• Introductory rates
  – High first month commission
• Prize draw
  – For posting links
Motivation – Affiliate Types

• Different affiliate types require different
  strategies
  – Cash back / Incentive
  – Content
  – Voucher Code
  – PPC
  – Comparison
Content Sites - Motivation
• SEO friendly content
• Descriptions
• Timely information
Cashback / Incentive Sites - Strategy

• Exclusive offers to affiliate
• Higher commission rates
• Exclusive offers to customers
Content Sites - Strategy
• Supply bespoke copy
• Send out best-seller / new product
  information
• Ensure flow of new and relevant
  communication
• Ensure using all network tools
Voucher Code Sites - Strategy

• Ensure you can supply voucher codes
• Exclusive voucher codes
• Custom Voucher Codes
PPC Affiliate - Motivation
•   Opportunity
•   Volume
•   Conversion
•   Keywords
•   Cash-flow
PPC Affiliate - Strategy
•   Clearly defined PPC policy
•   Ensure site converts efficiently
•   Make available keyword information
•   Provide all tools for available opportunities
•   Prompt validation
Comparison Site - Motivation
•   Multiple retailers
•   Standardised information
•   Available product
•   Conversion
•   Revenue
Comparison Site - Strategy
•   Ensure campaign is visible
•   Ensure product feed is correctly specified
•   Ensure product feed is updated frequently
•   Ensure commission and conversion is in line
    with or better than similar retailers
Strategy - Summary

• Understand needs and motivation of affiliate
  types and address them specifically
Conclusion

• Motivating and incentivising is 2 tiered
  – Site basics / Programme housekeeping
  – Tailored strategy for affiliates
• All communication needs to be timely
• All communication needs to be respectful
• Politeness and courtesy go along way in
  affiliate motivation
Thank You For Your Time

            Mark Russell
       www.existem-am.com
       mark@existem-am.com
           0870 8031366
           07971 199909

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Affiliate Managers Toolkit (Mark Russell)

  • 1. How To Motivate And Incentivise Affiliates Effectively By Mark Russell Existem Affiliate Management
  • 2. Think like an affiliate • What do they do? • How do they do it? • Why do they do it? • Recognise their entrepreneurial nature. • Recognise they are paid by results - Therefore – motivated by results
  • 3. Getting a result – Primary Goals • Making a sale • Driving a lead
  • 4. Getting a result – Other Goals • Achieving high SEO ranking • Building a database of keywords • Visible blog / original content
  • 5. Getting a result • What can I do to help drive these goals?
  • 6. Your Website Conversion • Reduce leakage – Telephone numbers – Non-commissionable products and links – Dead end pages
  • 7. Your Website • Optimise conversions • Ensure fast page loads • Ensure stock situation is clear to consumer • Clear call to action • Necessary product explanations • Simple checkout
  • 8. Programme Policy and Description • Ensure clear commercial policy • Clear PPC guidelines • Clear “validity” guidelines • Comprehensive merchant description
  • 9. The Basics – A Recap • Affiliates will choose high conversion over high commission • Affiliates trust merchants with affiliate friendly sites • Affiliates will sign up for programmes that are easy to work with • Getting the basics right motivates RECRUITMENT!
  • 10. Motivation Strategies • Sales growth • Lead quality • Recruitment • Affiliate Type
  • 11. Motivation – Sales Growth • Commission – Affiliate Facing – Commission Rates – Commission Tiers – Time limited increases
  • 12. Motivation – Sales Growth • Commission – Affiliate Facing – Commission Rates – Commission Tiers – Time limited increases • Exclusive Discount / Promotions – Customer facing – Customer discount
  • 13. Motivation – Lead Quality • Target quality • Pay higher CPA when good results are apparent • Be transparent • Validate promptly with rapid feedback • Provide affiliate education • Provide affiliate with customer education material
  • 14. Motivation – Affiliate Recruitment • Double first commissions – First sale • Introductory rates – High first month commission • Prize draw – For posting links
  • 15. Motivation – Affiliate Types • Different affiliate types require different strategies – Cash back / Incentive – Content – Voucher Code – PPC – Comparison
  • 16. Content Sites - Motivation • SEO friendly content • Descriptions • Timely information
  • 17. Cashback / Incentive Sites - Strategy • Exclusive offers to affiliate • Higher commission rates • Exclusive offers to customers
  • 18. Content Sites - Strategy • Supply bespoke copy • Send out best-seller / new product information • Ensure flow of new and relevant communication • Ensure using all network tools
  • 19. Voucher Code Sites - Strategy • Ensure you can supply voucher codes • Exclusive voucher codes • Custom Voucher Codes
  • 20. PPC Affiliate - Motivation • Opportunity • Volume • Conversion • Keywords • Cash-flow
  • 21. PPC Affiliate - Strategy • Clearly defined PPC policy • Ensure site converts efficiently • Make available keyword information • Provide all tools for available opportunities • Prompt validation
  • 22. Comparison Site - Motivation • Multiple retailers • Standardised information • Available product • Conversion • Revenue
  • 23. Comparison Site - Strategy • Ensure campaign is visible • Ensure product feed is correctly specified • Ensure product feed is updated frequently • Ensure commission and conversion is in line with or better than similar retailers
  • 24. Strategy - Summary • Understand needs and motivation of affiliate types and address them specifically
  • 25. Conclusion • Motivating and incentivising is 2 tiered – Site basics / Programme housekeeping – Tailored strategy for affiliates • All communication needs to be timely • All communication needs to be respectful • Politeness and courtesy go along way in affiliate motivation
  • 26. Thank You For Your Time Mark Russell www.existem-am.com mark@existem-am.com 0870 8031366 07971 199909

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