8. History of Management Thoughts Traditional Viewpoint Behavioral Viewpoint Systems Viewpoint Contingency Viewpoint Quality Viewpoint 1890 1900 1910 1920 1930 1940 1950 1960 1970 1980 1990 2000
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15. Harrington Emerson Harrington Emerson contributed to the systems efficiency focus of industrial engineering. His book Twelve Principles of Efficiency was classic. He discussed efficiency design of organization through 12 principles 1. Clearly defined ideals. 2. Common sense 3. Competent counsel 4. Discipline 5. The fair deal 6. Reliable, immediate and adequate records 7. Dispatching 8. Standards and schedules 9. Standardized conditions 10. Standardized operations 11. Written standard-practice instructions 12. Efficiency-reward
32. Theory - y ('Participative Management' Style) Effort in work is as natural as work and play. People will apply self-control and self-direction in the pursuit of organizational objectives, without external control or the threat of punishment. Commitment to objectives is a function of rewards associated with their achievement. People usually accept and often seek responsibility. The capacity to use a high degree of imagination, ingenuity and creativity in solving organizational problems is widely, not narrowly, distributed in the population. In industry the intellectual potential of the average person is only partly utilized.
33. Theory Z Maslow's Theory Z , presented in Maslow on Management, presupposes that people, once having reached a level of economic security, strive for a life steeped in values, a work life where the person would be able to create and produce.
34. Behavioral Science Movement A school of Management thought that stresses scientific research about human behavior to guide management practice. Organizational Behavior The study of the effect that organizations have on their members and of the effect that members have on their organization. Quantitative Management. A management prospective that applies mathematical techniques, statistical tools, and information aids to management situation. Management Science A quantitative management prospective that applies mathematical models to management situations. Operations Management A management approach that uses quantitative techniques to improve the productivity and efficiency of goods or services production. Management Information System Management tools that focuses on the collection, processing, and transmitting of information to support management functions
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36. Transformation Process Outputs Products and services Feedback Loops Basic Systems View of Organizations Inputs Human, physical, financial, and information resources
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38. The Contingency Approach What managers do in practice depends on a given set of circumstances – a situation.