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SOCIAL
MEDIA:
TAMING THE
BEAST
Why are we here?
Learning Objectives:
1) Social Media - What is it? (quick review)
2) Twitter and Facebook Revealed (key uses and
differences)
3) Social Media Chooses You - Why organizations are losing
their ability to choose Social media( make a name for
yourself or someone else will)
4) Benefits of Using Social Media
5) Engaging your audience
6) Creating a reMARKable strategy - integration
The Social Media Revolution
What are YOUR reasons for being
on social media? 
What is Social Media?
Social Media Defined:
Interaction among people in which they create, share, and/or
exchange information and ideas in virtual communities and
online networks. - wikipedia
"a group of Internet-based applications that build on the
ideological and technological foundations of Web 2.0, and
that allow the creation and exchange of user-generated
content." - Andreas Kaplan Business Horizons
The Applications/Tools
What is Facebook? Why do we use it?
 personal profile
 all about friends
 Connects us to our loved ones and friends
easily
 It’s the new year book
What is Twitter? What is a Tweet? Why do we use it?
 Newsreel/ newsfeed (140 chars)
 like a flash ad in a newspaper
 click to read more about it
 feeds captions to friends and followers to
share common interests
Social Media Chooses YOU
Let's talk about:
– Why businesses are losing their ability to choose Social
media...
http://youtu.be/CvVp7b5gzqU
A Comcast Technician Sleeping on my Couch
Just under 2 million views!
Social Media Chooses YOU
Power is now in the hands of your customers...
Word of Mouth on SteroidsWord of Mouth on Steroids
Friending Social Media
The BENEFITS

Opening up the conversations

Building brand and reputation credibility

Strengthens crisis management

Social media are imprints left behind on the world wide web
to drive traffic back to your site

Can help with crisis management
What if someone says something
bad about us???

Embrace it!

DO NOT IGNORE IT

ACT IMMEDIATELY

Take it as an opportunity to empower your organization

Join the conversation

Show compassion

Know your rights
Creating a reMARKable Strategy

Integrate your social media strategy into your overall
communications plans and goals

Social media is there are another form of communicating
with your clients to engage

Your social media tactics should support your overall mission,
objectives and embody your values

Create Brand loyalty by encouraging a two way
conversation

It's not about you! - it's about your clients
How much time will it cost?
Source: Social Media Examiner (Social Media Marketing Industry Report 2013)
Engagement
You are trying to reach your clients!

DO NOT push out messages

JOIN IN, COLLABORATE and SHARE

Encourage people to share in their experiences

HAVE FUN!!
TRIVIA
1. True or False: 1.11 Billion people on Facebook as of March 2013
2. Who owns Youtube?
3. Who is the most active country online?
a) United States
b) Japan
c) U.K.
d) Canada
Make a name for yourself
before someone else does it for you!
QUESTIONS ?

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Friending and Taming social media

  • 2. Why are we here? Learning Objectives: 1) Social Media - What is it? (quick review) 2) Twitter and Facebook Revealed (key uses and differences) 3) Social Media Chooses You - Why organizations are losing their ability to choose Social media( make a name for yourself or someone else will) 4) Benefits of Using Social Media 5) Engaging your audience 6) Creating a reMARKable strategy - integration
  • 3. The Social Media Revolution
  • 4. What are YOUR reasons for being on social media? 
  • 5. What is Social Media?
  • 6. Social Media Defined: Interaction among people in which they create, share, and/or exchange information and ideas in virtual communities and online networks. - wikipedia "a group of Internet-based applications that build on the ideological and technological foundations of Web 2.0, and that allow the creation and exchange of user-generated content." - Andreas Kaplan Business Horizons
  • 8. What is Facebook? Why do we use it?  personal profile  all about friends  Connects us to our loved ones and friends easily  It’s the new year book
  • 9.
  • 10. What is Twitter? What is a Tweet? Why do we use it?  Newsreel/ newsfeed (140 chars)  like a flash ad in a newspaper  click to read more about it  feeds captions to friends and followers to share common interests
  • 11.
  • 12. Social Media Chooses YOU Let's talk about: – Why businesses are losing their ability to choose Social media... http://youtu.be/CvVp7b5gzqU A Comcast Technician Sleeping on my Couch Just under 2 million views!
  • 13. Social Media Chooses YOU Power is now in the hands of your customers...
  • 14. Word of Mouth on SteroidsWord of Mouth on Steroids
  • 15. Friending Social Media The BENEFITS  Opening up the conversations  Building brand and reputation credibility  Strengthens crisis management  Social media are imprints left behind on the world wide web to drive traffic back to your site  Can help with crisis management
  • 16. What if someone says something bad about us???  Embrace it!  DO NOT IGNORE IT  ACT IMMEDIATELY  Take it as an opportunity to empower your organization  Join the conversation  Show compassion  Know your rights
  • 17. Creating a reMARKable Strategy  Integrate your social media strategy into your overall communications plans and goals  Social media is there are another form of communicating with your clients to engage  Your social media tactics should support your overall mission, objectives and embody your values  Create Brand loyalty by encouraging a two way conversation  It's not about you! - it's about your clients
  • 18. How much time will it cost? Source: Social Media Examiner (Social Media Marketing Industry Report 2013)
  • 19. Engagement You are trying to reach your clients!  DO NOT push out messages  JOIN IN, COLLABORATE and SHARE  Encourage people to share in their experiences  HAVE FUN!!
  • 20. TRIVIA 1. True or False: 1.11 Billion people on Facebook as of March 2013 2. Who owns Youtube? 3. Who is the most active country online? a) United States b) Japan c) U.K. d) Canada
  • 21. Make a name for yourself before someone else does it for you!