4. Introduction
Abd El-Naby Marzouk
What is the social media marketing
“Social Media Marketing or SMM is the process
of promoting a product, service or a brand
using Social Media such as Facebook,
LinkedIn, Blogs, Twitter, Flickr, YouTube
etc.”
5. Introduction
?Why using SMM
Face
book
has 500+ million users, 45 billion shared items
per month, active local business 1.5 million pages
Linked
In
has more than 40 million users and more than
12.4 million unique visitors per month)
Twitter
156+ million register users, 31% users following
a brand, brand recommendation 7.8 million per
month
6. Introduction
Benefits of social media marketing
Control your Brand
Get Link Love
Show the Community You're a
Participant
Build Traffic from Alternate
Sources
Influence Traditional Media
7. Introduction
Benefits of social media marketing
Increasing the revenue:
Dell made US$ 2 million using Twitter.
Multiplying sales:
MASI bicycles doubled sales in two years using
bogging and pod casting to reach out.
Building up the relevant community: American
Express multiplied its user base 80 times in 11
months using Social Network.
Online Reputation:
A video on You Tube posted by 2 employees of
Dominos coasted them over US$ 50m.
.
12. Social Media Activity
3- Network
Anyone can connect to
everyone
Make friends
Be helpful
Sharing Interest
13. Social Media Impact
Mohamed A. Salam
Impact of social media on marketing
As marketers are always interested to grab the attention of the
consumer. People have embraced new media and technologies to such an
extent like smart phone etc. has given marketers the opportunity to
reach consumers in a 24/7 capacity through a variety of mediums. It
enhances the chances of messaging being seen. Therefore it is obvious to
allure the marketers towards social media. Traditional campaigning
approaches are overshadowed not only by rising social media but also
due to increasing difficulty to create an outstanding campaign due to
very competitive market.
The problem lies with the change in the consumer's mindset. Social
media has led to a culture of active engagement, immediate access to
anyone and for anything and constant communication. This is of course
something that the traditional advertisement and other marketing
methods could not ever achieve. Whereas social media like Face book
page, Twitter and You Tube et
14. Social Media Impact
Criticism of social media
As the social media has grown in popularity, multiple concerns have emerged
regarding technology. If comments and tweets are posted in haste, it can lead
to some marketing disasters that can damage both the client and their agencies
reputation. The moment consumer finds a brand's social networking activity
intrusive or annoying then consumer is lost. There are many instances where
brands try to abuse the system thorough fake comments. Since marketers are
directly dealing with the public can not lurk behind the scene but have to
become more accountable for the brand. Other concerns of social media are
social media stalkers, child predators and privacy concerns
In spite of potential drawbacks of social media, popularity of social media is
overtaking traditional forms of marketing. If compare TV commercials with
online virals promoted through social media, TV commercials can cost
millions; are poorly targeted and do not enable data capture where as cost on
social media is almost nothing. That is why social media become popular
among marketers.
15. Ways for Building Brands Trust Through
Social Media
Khaled Nabil
Using social media for business marketing has been a hot
topic for years now, but brands are still trying to harness
the power of the digital socialsphere to discover the best
ways to directly impact their bottom lines.
As social media use advances, so does the frequency in
which brands are reaching out to their audiences to
engage them through these channels.
One tactic that might be lost in all of this is the
importance of using social media channels to build trust
with your current and potential brand advocates.
16. Ways Brands Build Trust Through Social
Media
1- Communicating Thought Leadership
One way for a brand to lose credibility with a social audience is to
simply spam them with “opportunities” to purchase a product or
service without providing any value, This value can come in many
forms, but should be designed to teach, entertain, ignite
discussions, and gain honest feedback.
Social media is the perfect platform for a brand to communicate
their expertise in a given industry, and do so by providing great
content that people will share with others. This is how companies
can become thought leaders in their space
17. Ways Brands Build Trust Through Social
Media
2- Transparency
This is an area that executives and decision makers have feared
the most but a hurdle that must be overcome for a company to be
successful using social media.
In today’s digital world, transparency is an inherent reality, as
people will be talking about issues associated with your brand
online.
Companies need to embrace this and get involved in guiding that
conversation. In a report from eMarketer, 77% of buyers said
they are more likely to buy from a company if the CEO uses social
media, and 82% trust the company more.
This is impressive, and telling of how consumers want to engage
with brands and top-level executives.
18. Ways Brands Build Trust Through Social
Media
Quick & Responsive Customer - 3
Communication
If consumers know they can reach out to your company
via social media and are encouraged to do so, this is a
good opportunity to provide great service in front of a
large audience. Don’t be afraid of customer
complaints. Address them head on. These
opportunities can often turn into great testimonials
when customers are handled with care
19. Ways Brands Build Trust Through Social
Media
4- Ensures Accountability:
When companies are openly engaged in social media and
encouraging their audience to interact with them, it
ensures a certain level of accountability. In using social
media aggressively, a brand can essentially hold itself
accountable for providing great products, services, and
customer service. They can’t afford not to! But isn’t that
the goal anyway?
20. Ways Brands Build Trust Through Social
Media
5- Fun & Simple Engagement:
Another way to build and maintain trust is through
entertainment. Don’t always make it about your
company and its services or value. This goes back to
thought leadership and content marketing. Provide
value in a fun and creative way through daily
content, apps, videos, contests, sweepstakes, and
infographics. The opportunities are endless.
21. Ways Brands Build Trust Through Social
Media
6- Social Responsibility :
A great way to build trust with your customers is to let them
know that you care about others more than just yourself. The
same goes for building brand equity. Socially responsible
brands often gain more momentum because their customers
know they aren’t just about profits, but also giving back to
their communities or the world around them.
Social media channels are the perfect platform to ommunicate
this message and let it spread organically.
For example, Marriott is running a check-in campaign that
encourages guests to check-in, and the hotel will donate $2 to
charity. This promotion is intended to leverage a typical social
interaction for the greater good.
22. Case Study
Mohamed A. Dayem
Marketing in social media
The rising interest in social networking sites as viable
vehicles for marketing is also reflected in the money
being spent to advertise in social networks. According
to E-Marketer spending on advertisements on social
networking sites has increased from $ 1.40 billion in
2009 to a projected $ 3 billion in 2011, a nearly 50%
.increase4
23. Case Study
Successful use of Social Media
Considering the relatively short history of social
networking sites, it is remarkable to find that a large
number of organizations have already successfully used
them as platforms to promote their brands, support
customers and increase business. Some of the most
successful
Marketing campaigns have involved creative use of
Face book and Twitter. Face book particularly has
developed into a very hospitable platform for a wide
array of marketing initiatives by diverse organizations
24. Case Study
Ford Case Study
One of the earliest and most successful social media
campaign, called the Fiesta Movement, was launched
by Ford in April 2009 to promote its Fiesta model. In
an innovative strategy, the company selected 100 top
bloggers and gave each of them a Fiesta to use for the
next six months. In return they (i.e., the bloggers or
‘agents’) were required to upload a video on You Tube
about the car along with an independent account of
their experience with the Fiesta, on their blogs
25. Case Study
The Fiesta Movement campaign success
•The 700+ videos created by the “agents” generated
•6.5 million viewers - You Tube
•Created more than 3.4 million impressions - Twitter.
•Photos of the car uploaded were viewed more than
670,000 times - Flicker
•The campaign generated considerable buzz about the
vehicle with more than 50,000 US they wanting more
information about the Ford Fiesta.
•Ford sold 10,000 units in the first six days of sales
26. References
Social Media Marketing, Arham Haryadi, Social media
strategist and SEO consultant Mar 11, 2010 . ( Indonesia)
Social Media Marketing, James F. Robinson, Consultant, JF
Robinson Consulting, Zap Pictures on Apr 17, 2009
6 Ways Brands Build Trust Through Social Media. Brent
Brent Glesson- Auerbach Publications. November 2011
Case studies of successful Social Media Marketing,
Sandeep Patnaik PhD- Gallup & Robinson Pennington, NJ.
Auerbach Publications. November 2011
