3. DIFINITION OF A CONCIERGE Person works in front office department but separate from front office desk for fulfilling guest services.
4. Job Describition Conciergeplay the thoughestrole in managingcustomeroperations in resort & hotelmanagingcustomerrequests » Active in range knowlagewith local area and various places. Haveexcellent contacts withvip. Seekingsolutions of guestsproblems.
5. Relationship In Hotel Reporte directly to front office manager/Room division manager. Assistant manager, bellcaptain, guestrelationship, telephone, operators, reception.
6. DUITES OF A CONCIERGE Handle mails and message of guest and replaypromotly to the issuseconcerned. Arrange reservation for dinners. Suggest restaurant. Act as guide in local touristsmaps. Taking care of guets essential.