Presented by Joe Gollner at Documentation and Training West, May 6-9, 2008 in Vancouver, BC This workshop introduces a proven framework for discussing, designing, developing and deploying content management and processing solutions. With the growing demands being placed on organizations to provide better content that is precisely tailored to a user's needs, it has become essential that a new level of rigor and discipline be applied to how these types of solutions are built. This establishes the pressing need for "Content Engineering".