2. Lufthansa'sregistered office and corporate
headquarters is located in
Deutz, Cologne, along with its main
operations base Lufthansa Aviation Center
(LAC) and its primary traffic hub is at
Frankfurt Airport in the Frankfurt am Main
with a second hub at the Munich Airport.
Lufthansa is known as a founding member of
Star Alliance, it is the world's largest airline
alliance, which was formed in the year 1997.
4. The International Air Transport Association
(IATA) is an international industry trade
group of airlines headquartered in
Montreal, Quebec, Canada, where the
International Civil Aviation Organization is
also headquartered. The executive offices
are at the Geneva Airport in Switzerland
5. ATA's mission is to represent, lead, and serve
the airline industry. IATA represents some 240
airlines comprising 84% of scheduled
international air traffic.[1] The Director
General and Chief Executive Officer is Tony
Tyler. Currently, IATA is present in over 150
countries covered through 101 offices around
the globe.
IATA was formed on 19 April 1945, in
Havana, Cuba.
6. . At its founding, IATA had 57 members from
31 nations, mostly in Europe and North
America. Today it has about 240 members
from more than 140 nations in every part of
the world.
The main aim of IATA is to provide safe and
secure transportation to its passengers.
7. IATA consists of the Office of the Director General and Chief Executive Officer, Tony Tyler:
Human Capital
Guido Gianasso
Environment
Paul Steele
Communications
Anthony Concil
Chief Economist
Brian Pearce
Legal Services
Gary Doernhoefer
Audit Services
Frank Di Stefano
plus five major divisions:
Corporate Services
Ayaz Hussain
Industry Distribution and Financial Services
Aleks Popovich
Marketing and Commercial Services
Mark Hubble
Member and Government Relations & Corporate Secretary
Thomas Windmuller
Safety, Operations and Infrastructure
8. Lufthansa Flight Training GmbH is a company
owned by the airline Lufthansa, that trains
Lufthansa pilots
The training locations are
Bremen, Frankfurt, Berlin and Munich in
Germany, Vienna in Austria, Zurich in
Switzerland and a facility in
Phoenix, Arizona, USA. The company has about
500 employees[1] and has been in business or
around 50 years.
The Lufthansa Group employs 117,000 people
worldwide of 146 nationalities. In 2010, over 90
million passengers flew with Lufthansa (not
including Germanwings and Brussels Airlines).
9. Lufthansa built up a worldwide partner network, offering coordinated
connections, common frequent-flyer programmes and code sharing
All airlines remain independent and keep their own corporate identity.
Lufthansa partners around the world are:
Air Malta, Malta
Cirrus Airlines, Germany
Air Dolomiti, Italy
Luxair, Luxembourg
Qatar Airways, Qatar
Air China, China
Jat Airways, Serbia
Air India, India
Aegean Airlines, Greece
Ethiopian Airlines, Ethiopia
10. Company slogan There's no better way to fly
Revenue €27.324 billion (2010)[3] Profit
€1.1 billion (2010)
Founded in 6 junvery
1953
11. Deutsche Lufthansa AG is a globally operating
aviation group with around 400 companies and
subsidiaries.
It is active in five business segments. Passenger
Transportation is the Group’s core business
activity.
12. Fifth Largest airline in Europe in terms of
overall passengers carried
Luft (the German word for "air"), and
Hansa (after Hanseatic League, the
powerful medieval trading group)
Lufthansa services around 410
destinations.
13. Lufthansa Passenger Airlines belong to the
world’s foremost airlines.
On international routes it carry more
passengers than any other IATA operator.
In the 2007 summer timetable Lufthansa
and its regional partners offered a
comprehensive network of flights to 185
cities.
Lufthansa is a founding member of the
world’s leading air transport network
Star Alliance and maintains partnerships
with other airline .Via this network 841
cities in 157 countries are served.
15. Need to make Lufthansa staff
Trained While Mobile
Up-to-date about
Schedules
Weather events
Other facts
Increase
Productivity
Efficiency
Return on Investment
Introducing new technology
Decrease
Cost-capital cost and overall cost
Time to train pilots from time to time
Training centers
16. For training pilots
• Centers at maximum sites
• Printed material available at various
airports about new updates
On planes
• Effective and sensitive in-build weather
analyzer,
• Online services ,
• Easy availability of customers
information.
17. Tokeep 3,500 highly mobile airline
pilots trained
On the latest technology
Procedures
Plugged into the corporate infrastructure
Informed about
Schedules,
Weather events, and
Other facts
Also,
First to introduce
Accomplish this while controlling costs.
18. Paper logbooks
Hard copy work cards
Engineering data from isolated sources
Maintenance requires familiarity with access
requirements
19. Notebook required with features
Key software application used by the pilots
Weight less than 2 kg(4.4 pounds)
Screen 12inches diagonally
Screen bright and easy to read in cockpit light
5 hrs long battery life
Notebook handled by pilots
Good performance
Power back up sufficient
3.5 pounds weight
Pentium III Intel Processor operating at 600 MHz with
128MB of RAM and a 20GB hard drive
20. Parent category for
mobile telephony
mobile computing
portable electronic devices
systems
Networks
e-Commerce
The electronic exchange of value
(goods, services, information, money)
m-Commerce
The ability to interact with your customers, employees
and suppliers at the point of need - anywhere, anytime
through handheld mobile devices
22. ROI will increase
To yield more productivity and improve
efficiency
Cost control
Need to help the company to be more
competitive
Need to improve infrastructure
23. Complaint handling
Low cost and more service
Easy access to information required
Proper schedule of flights
Easy and comfortable journey
24. Need to solve problems faster
Need to be able to connect anytime anywhere
Easy access to data
Strong information system-right time, right
information
25. Access current data electronically
Can Work anywhere
Convenient
Time saving
Cost control
Class room training ended
26. Challenges are particular to Lufthansa’s situation, many are shared by
other global
organizations also, like
Provide a mobile workforce with equipment that fits their needs
Capital to invest
New employees have to be recruited with computer skills
Not suitable for employees who are not adaptable to new
technologies and may take time to be accustomed to it.
Provide adequate support to mobile operations while keeping a
tight control on cost and being able to justify the investment.
Example could include:
This problem may be faced by some transportation companies and
shipping companies while implementing mobile computing in their
system.
27. Examples could include:
Increased, all-around, communication within
Organization
Personal relationships (family, friends, etc).
Especially important for a highly mobile workforce such as airline
pilots.
Remote access to
Corporate applications
Important as more of the employee’s interaction is self-managed
(payroll systems, expense reports, etc.)
The Communication & effectiveness of its service
representatives in addressing the customers’
needs, benefits business in several areas, such as Sales &
Marketing, Customer Service and Operations.
28. Flight information
Online timetable
Arrival and departure
Timetable to download
Information via SMS
Lufthansa Mobile Services
In-flight access internet to customers via FlyNet
project
Improve Customer relationship
Low ticket prices
Providing data to support new initiatives, to
solve issues
29. Steps taken to manage the risk:
Ensured that technical specifications for the equipment were
acceptable to both pilots and the union
Increased the chances of use by providing convenient
alternatives to traditional tasks (such as carrying manuals and
technical documents around).
Standardized on a unique hardware and software platform to
reduce support and upgrade costs.
Before mass implementation feedback has been taken in phases
to understand the feasibility.
Pilots may not be efficient to work on notebooks so for
this initial training is given accordingly.
30. Mobile technology
Improves business processes
Improves return on investments
Reduce cost and time
Customer and employee satisfaction
So every business organization will be
benefitted by implementing Mobile
technology as Lufthansa.