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TABLE OF CONTENTS
TABLE OF CONTENTS

3. RESEARCH AND ANALYSIS            34. OUR RECOMMENDATION
 4. Research and Analysis
                                    38. TAGLINE EXPLORATORY
 5. Patient’s POV
                                     39. Full Expoloratory
 10. Competitive Site Review
 12. Competitive Branding

13. BRANDING
 14. Positioning Statement
 16. Brand Attributes
 18. Brand Attributes to Taglines

19. TAGLINES

26. LOGOS
RESEARCH AND ANALYSIS
RESEARCH AND ANALYSIS

•   Interviewed 17 patients regarding patient experience and online habits.
RESEARCH AND ANALYSIS

•   Interviewed 17 patients regarding patient experience and online habits.
•   Interviewed 6 physicians and clinical staff members of independent private primary care offices.
RESEARCH AND ANALYSIS

•   Interviewed 17 patients regarding patient experience and online habits.
•   Interviewed 6 physicians and clinical staff members of independent private primary care offices.
•   Analyzed 15 local competitor sites for language, baseline content and site functionality.
RESEARCH AND ANALYSIS

•   Interviewed 17 patients regarding patient experience and online habits.
•   Interviewed 6 physicians and clinical staff members of independent private primary care offices.
•   Analyzed 15 local competitor sites for language, baseline content and site functionality.
•   Held a focus group with various staff.
RESEARCH AND ANALYSIS

•   Interviewed 17 patients regarding patient experience and online habits.
•   Interviewed 6 physicians and clinical staff members of independent private primary care offices.
•   Analyzed 15 local competitor sites for language, baseline content and site functionality.
•   Held a focus group with various staff.
•   Randomly surveyed websites of pain management centers and programs across the country.
PATIENTS POV: Personal Touch
PATIENTS POV: Personal Touch

Personal Touch:

Overwhelmingly value compassion and understanding.
PATIENTS POV: Personal Touch

Personal Touch:

Overwhelmingly value compassion and understanding.

First mention and lasting impression.

Why they sing your praises.
PATIENTS POV: Personal Touch

Personal Touch:

Overwhelmingly value compassion and understanding.

First mention and lasting impression.

Why they sing your praises.

Verbatims:
PATIENTS POV: Personal Touch

Personal Touch:

Overwhelmingly value compassion and understanding.

First mention and lasting impression.

Why they sing your praises.

Verbatims:

  "That’s the biggest difference. You get a lot of emotional support here than I think you get at other
  pain centers.”
PATIENTS POV: Personal Touch

Personal Touch:

Overwhelmingly value compassion and understanding.

First mention and lasting impression.

Why they sing your praises.

Verbatims:

  "That’s the biggest difference. You get a lot of emotional support here than I think you get at other
  pain centers.”

  "I was just overwhelmed with their compassion.”
PATIENTS POV: Personal Touch

Personal Touch:

Overwhelmingly value compassion and understanding.

First mention and lasting impression.

Why they sing your praises.

Verbatims:

  "That’s the biggest difference. You get a lot of emotional support here than I think you get at other
  pain centers.”

  "I was just overwhelmed with their compassion.”

  "I need somebody to respect me, value me and show me some dignity. And that doesn’t happen
  anywhere else."
PATIENTS POV: Plan of Care
PATIENTS POV: Plan of Care

Plan of Care:

Interdisciplinary care is meaningful.
PATIENTS POV: Plan of Care

Plan of Care:

Interdisciplinary care is meaningful.

Perhaps an initial driver of PCPs more than patients.

An effect not a cause of their visit.
PATIENTS POV: Plan of Care

Plan of Care:

Interdisciplinary care is meaningful.

Perhaps an initial driver of PCPs more than patients.

An effect not a cause of their visit.

Verbatims:
PATIENTS POV: Plan of Care

Plan of Care:

Interdisciplinary care is meaningful.

Perhaps an initial driver of PCPs more than patients.

An effect not a cause of their visit.

Verbatims:

  "The convenience of coming here and having 2 or 3 appointments in a row, that’s huge.”
PATIENTS POV: Plan of Care

Plan of Care:

Interdisciplinary care is meaningful.

Perhaps an initial driver of PCPs more than patients.

An effect not a cause of their visit.

Verbatims:

  "The convenience of coming here and having 2 or 3 appointments in a row, that’s huge.”

  “If I needed a block [… ] I could get that here. I can have PT here. I can check to see if my hands are
  gaining strength [… ] We can figure all of that out in the same building in a matter of minutes, whereas
  elsewhere I’d have to take days off of work.”
PATIENTS POV: Web Use
PATIENTS POV: Web Use

Web Use:
•   They primarily use the web to research doctor
    profiles, conditions and treatments through
    google search and portal medical sites.
PATIENTS POV: Web Use

Web Use:
•   They primarily use the web to research doctor
    profiles, conditions and treatments through
    google search and portal medical sites.
•   Some use social media especially in their
    personal life.
PATIENTS POV: Web Use

Web Use:
•   They primarily use the web to research doctor
    profiles, conditions and treatments through
    google search and portal medical sites.
•   Some use social media especially in their
    personal life.
•   Most are aware of social media and said they
    would be interested in various types of online
    engagements with you.
PATIENTS POV: Web Use

Web Use:                                             Specific Engagement:
•   They primarily use the web to research doctor    •   Google search
    profiles, conditions and treatments through
    google search and portal medical sites.
•   Some use social media especially in their
    personal life.
•   Most are aware of social media and said they
    would be interested in various types of online
    engagements with you.
PATIENTS POV: Web Use

Web Use:                                             Specific Engagement:
•   They primarily use the web to research doctor    •   Google search
    profiles, conditions and treatments through
    google search and portal medical sites.
                                                     •   Facebook

•   Some use social media especially in their
    personal life.
•   Most are aware of social media and said they
    would be interested in various types of online
    engagements with you.
PATIENTS POV: Web Use

Web Use:                                             Specific Engagement:
•   They primarily use the web to research doctor    •   Google search
    profiles, conditions and treatments through
    google search and portal medical sites.
                                                     •   Facebook

•   Some use social media especially in their
                                                     •   webmd.com, mayoclinic.com (Low recall of
                                                         sites due to use of search.)
    personal life.
•   Most are aware of social media and said they
    would be interested in various types of online
    engagements with you.
PATIENTS POV: Web Use

Web Use:                                             Specific Engagement:
•   They primarily use the web to research doctor    •   Google search
    profiles, conditions and treatments through
    google search and portal medical sites.
                                                     •   Facebook

•   Some use social media especially in their
                                                     •   webmd.com, mayoclinic.com (Low recall of
                                                         sites due to use of search.)
    personal life.
                                                     •   comcast.net, boston.com
•   Most are aware of social media and said they
    would be interested in various types of online
    engagements with you.
PATIENTS POV: Web Use

Web Use:                                             Specific Engagement:
•   They primarily use the web to research doctor    •   Google search
    profiles, conditions and treatments through
    google search and portal medical sites.
                                                     •   Facebook

•   Some use social media especially in their
                                                     •   webmd.com, mayoclinic.com (Low recall of
                                                         sites due to use of search.)
    personal life.
                                                     •   comcast.net, boston.com
•   Most are aware of social media and said they
    would be interested in various types of online   •   Chat rooms/ forums and blogs related to
    engagements with you.                                chronic pain (ADR support)
PATIENTS POV: Web Use

Web Use:                                             Specific Engagement:
•   They primarily use the web to research doctor    •   Google search
    profiles, conditions and treatments through
    google search and portal medical sites.
                                                     •   Facebook

•   Some use social media especially in their
                                                     •   webmd.com, mayoclinic.com (Low recall of
                                                         sites due to use of search.)
    personal life.
                                                     •   comcast.net, boston.com
•   Most are aware of social media and said they
    would be interested in various types of online   •   Chat rooms/ forums and blogs related to
    engagements with you.                                chronic pain (ADR support)
                                                     •   Doctor ratings/ reviews
PATIENTS POV: Verbatims on Web
PATIENTS POV: Verbatims on Web

Verbatims on Web:
•   “I use webmd. It would be helpful if some of that info were on their site.
PATIENTS POV: Verbatims on Web

Verbatims on Web:
•   “I use webmd. It would be helpful if some of that info were on their site.
•   “Someone says to tell me about x procedure, and you want to go home and learn about it. It
    would be nice to have a handy dandy reference."
PATIENTS POV: Verbatims on Web

Verbatims on Web:
•   “I use webmd. It would be helpful if some of that info were on their site.
•   “Someone says to tell me about x procedure, and you want to go home and learn about it. It
    would be nice to have a handy dandy reference."
•   "I’m the type of person that’s very anal. I go in the Internet and I research." "Most of the info I get
    is through google.”
PATIENTS POV: Verbatims on Web

Verbatims on Web:
•   “I use webmd. It would be helpful if some of that info were on their site.
•   “Someone says to tell me about x procedure, and you want to go home and learn about it. It
    would be nice to have a handy dandy reference."
•   "I’m the type of person that’s very anal. I go in the Internet and I research." "Most of the info I get
    is through google.”
•   On conditions/treatment content: "If that’s what they specialize in- you’d like to read it. ”
PATIENTS POV: Verbatims on Web

Verbatims on Web:
•   “I use webmd. It would be helpful if some of that info were on their site.
•   “Someone says to tell me about x procedure, and you want to go home and learn about it. It
    would be nice to have a handy dandy reference."
•   "I’m the type of person that’s very anal. I go in the Internet and I research." "Most of the info I get
    is through google.”
•   On conditions/treatment content: "If that’s what they specialize in- you’d like to read it. ”

•   “If Dr. D had a blog, I would absolutely sign up for that.
PATIENTS POV: Verbatims on Web
PATIENTS POV: Verbatims on Web

Prompted Website Wishlist:
•   Library content on conditions and treatments
PATIENTS POV: Verbatims on Web

Prompted Website Wishlist:
•   Library content on conditions and treatments
•   Ability to schedule an appointment online
PATIENTS POV: Verbatims on Web

Prompted Website Wishlist:
•   Library content on conditions and treatments
•   Ability to schedule an appointment online
•   Email a physician
PATIENTS POV: Verbatims on Web

Prompted Website Wishlist:
•   Library content on conditions and treatments
•   Ability to schedule an appointment online
•   Email a physician
•   Pre- and post- procedure instructions
PATIENTS POV: Verbatims on Web

Prompted Website Wishlist:
•   Library content on conditions and treatments
•   Ability to schedule an appointment online
•   Email a physician
•   Pre- and post- procedure instructions
•   Ask a physician questions online (FAQ response)
PATIENTS POV: Verbatims on Web

Prompted Website Wishlist:
•   Library content on conditions and treatments
•   Ability to schedule an appointment online
•   Email a physician
•   Pre- and post- procedure instructions
•   Ask a physician questions online (FAQ response)
•   Blogs or newsletters with updates on treatment technologies, medical news, related cases
PATIENTS POV: Verbatims on Web

Prompted Website Wishlist:
•   Library content on conditions and treatments
•   Ability to schedule an appointment online
•   Email a physician
•   Pre- and post- procedure instructions
•   Ask a physician questions online (FAQ response)
•   Blogs or newsletters with updates on treatment technologies, medical news, related cases
•   POV on debated topics (e.g. Icing?)
COMPETITIVE LANDSCAPE
COMPETITIVE LANDSCAPE

Only New England Baptist Hospital infused their site with humanity.
COMPETITIVE LANDSCAPE

Only New England Baptist Hospital infused their site with humanity.
Stake claim - an emotional positioning is ownable.
COMPETITIVE LANDSCAPE

Only New England Baptist Hospital infused their site with humanity.
Stake claim - an emotional positioning is ownable.

Most providers speak of multidisciplinary approaches and comprehensive care.
COMPETITIVE LANDSCAPE

Only New England Baptist Hospital infused their site with humanity.
Stake claim - an emotional positioning is ownable.

Most providers speak of multidisciplinary approaches and comprehensive care.
Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven.
COMPETITIVE LANDSCAPE

Only New England Baptist Hospital infused their site with humanity.
Stake claim - an emotional positioning is ownable.

Most providers speak of multidisciplinary approaches and comprehensive care.
Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven.

Popular language: Collaborative, integrated, comprehensive, experienced, compassionate
COMPETITIVE LANDSCAPE

Only New England Baptist Hospital infused their site with humanity.
Stake claim - an emotional positioning is ownable.

Most providers speak of multidisciplinary approaches and comprehensive care.
Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven.

Popular language: Collaborative, integrated, comprehensive, experienced, compassionate
Use Consistent and repetitive language to drive home your key brand attributes.
COMPETITIVE LANDSCAPE

Only New England Baptist Hospital infused their site with humanity.
Stake claim - an emotional positioning is ownable.

Most providers speak of multidisciplinary approaches and comprehensive care.
Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven.

Popular language: Collaborative, integrated, comprehensive, experienced, compassionate
Use Consistent and repetitive language to drive home your key brand attributes.

Baseline functionality: online appointment scheduling, PDF newsletters, email signup, third-party content
links. Wide spectrum from text only pages (hospitals) to heavy social media (PainCare).
COMPETITIVE LANDSCAPE

Only New England Baptist Hospital infused their site with humanity.
Stake claim - an emotional positioning is ownable.

Most providers speak of multidisciplinary approaches and comprehensive care.
Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven.

Popular language: Collaborative, integrated, comprehensive, experienced, compassionate
Use Consistent and repetitive language to drive home your key brand attributes.

Baseline functionality: online appointment scheduling, PDF newsletters, email signup, third-party content
links. Wide spectrum from text only pages (hospitals) to heavy social media (PainCare).
Add functionality for ease and convenience to drive lasting engagement. Let people come to you not
just because they have been told to but because you have helpful information to offer.
COMPETITIVE LANDSCAPE

Only New England Baptist Hospital infused their site with humanity.
Stake claim - an emotional positioning is ownable.

Most providers speak of multidisciplinary approaches and comprehensive care.
Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven.

Popular language: Collaborative, integrated, comprehensive, experienced, compassionate
Use Consistent and repetitive language to drive home your key brand attributes.

Baseline functionality: online appointment scheduling, PDF newsletters, email signup, third-party content
links. Wide spectrum from text only pages (hospitals) to heavy social media (PainCare).
Add functionality for ease and convenience to drive lasting engagement. Let people come to you not
just because they have been told to but because you have helpful information to offer.
COMPETITIVE LANDSCAPE

Only New England Baptist Hospital infused their site with humanity.
Stake claim - an emotional positioning is ownable.

Most providers speak of multidisciplinary approaches and comprehensive care.
Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven.

Popular language: Collaborative, integrated, comprehensive, experienced, compassionate
Use Consistent and repetitive language to drive home your key brand attributes.

Baseline functionality: online appointment scheduling, PDF newsletters, email signup, third-party content
links. Wide spectrum from text only pages (hospitals) to heavy social media (PainCare).
Add functionality for ease and convenience to drive lasting engagement. Let people come to you not
just because they have been told to but because you have helpful information to offer.

Blue is a dominant color across sites. Most were very cold and corporate feeling but designed well.
COMPETITIVE LANDSCAPE

Only New England Baptist Hospital infused their site with humanity.
Stake claim - an emotional positioning is ownable.

Most providers speak of multidisciplinary approaches and comprehensive care.
Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven.

Popular language: Collaborative, integrated, comprehensive, experienced, compassionate
Use Consistent and repetitive language to drive home your key brand attributes.

Baseline functionality: online appointment scheduling, PDF newsletters, email signup, third-party content
links. Wide spectrum from text only pages (hospitals) to heavy social media (PainCare).
Add functionality for ease and convenience to drive lasting engagement. Let people come to you not
just because they have been told to but because you have helpful information to offer.

Blue is a dominant color across sites. Most were very cold and corporate feeling but designed well.
Stand out with warm, emotional colors and infuse relatable elements of humanity.
COMPETITIVE LANDSCAPE

Only New England Baptist Hospital infused their site with humanity.
Stake claim - an emotional positioning is ownable.

Most providers speak of multidisciplinary approaches and comprehensive care.
Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven.

Popular language: Collaborative, integrated, comprehensive, experienced, compassionate
Use Consistent and repetitive language to drive home your key brand attributes.

Baseline functionality: online appointment scheduling, PDF newsletters, email signup, third-party content
links. Wide spectrum from text only pages (hospitals) to heavy social media (PainCare).
Add functionality for ease and convenience to drive lasting engagement. Let people come to you not
just because they have been told to but because you have helpful information to offer.

Blue is a dominant color across sites. Most were very cold and corporate feeling but designed well.
Stand out with warm, emotional colors and infuse relatable elements of humanity.
COMPETITIVE LANDSCAPE
COMPETITIVE LANDSCAPE

No one offers physician tools beyond referral info and forms.
COMPETITIVE LANDSCAPE

No one offers physician tools beyond referral info and forms.

Fill this gap.
COMPETITIVE LANDSCAPE

No one offers physician tools beyond referral info and forms.

Fill this gap.

Research what physicians need and what kinds of physicians are reachable.
COMPETITIVE LANDSCAPE

No one offers physician tools beyond referral info and forms.

Fill this gap.

Research what physicians need and what kinds of physicians are reachable.

Explore ways to overcome out-of-network barrier.
COMPETITIVE LANDSCAPE

No one offers physician tools beyond referral info and forms.

Fill this gap.

Research what physicians need and what kinds of physicians are reachable.

Explore ways to overcome out-of-network barrier.

Communicate how you can do the legwork for them.
COMPETITIVE LANDSCAPE

No one offers physician tools beyond referral info and forms.

Fill this gap.

Research what physicians need and what kinds of physicians are reachable.

Explore ways to overcome out-of-network barrier.

Communicate how you can do the legwork for them.

Think of ways to reach them beyond website. (e.g. mobile apps, email, etc.)
COMPETITIVE BRANDING?

Grab opportunity to message directly to patients clearly, simply and forcefully.


 ! " #$%& " $ " ’ ( ) ($*%+( , -#. (%




                                        ! " #$%& ’ " ($ ) &*#+ , - . $& . $ / " *- . &+$01& . $%#2&#3!
POSITIONING STATEMENT
POSITIONING STATEMENT

PURPOSE:

Bring focus to important elements of the brand.
POSITIONING STATEMENT

PURPOSE:

Bring focus to important elements of the brand.

Ensure consistent experience across all touch points.

All communication spring from this foundation
POSITIONING STATEMENT

PURPOSE:

Bring focus to important elements of the brand.

Ensure consistent experience across all touch points.

All communication spring from this foundation

PURPOSE:
POSITIONING STATEMENT

PURPOSE:

Bring focus to important elements of the brand.

Ensure consistent experience across all touch points.

All communication spring from this foundation

PURPOSE:

For [target end user]
POSITIONING STATEMENT

PURPOSE:

Bring focus to important elements of the brand.

Ensure consistent experience across all touch points.

All communication spring from this foundation

PURPOSE:

For [target end user]

Who wants/needs [compelling reason to visit]
POSITIONING STATEMENT

PURPOSE:

Bring focus to important elements of the brand.

Ensure consistent experience across all touch points.

All communication spring from this foundation

PURPOSE:

For [target end user]

Who wants/needs [compelling reason to visit]

The [brand name] is a [category]
POSITIONING STATEMENT

PURPOSE:

Bring focus to important elements of the brand.

Ensure consistent experience across all touch points.

All communication spring from this foundation

PURPOSE:

For [target end user]

Who wants/needs [compelling reason to visit]

The [brand name] is a [category]

That provides [key benefit].
POSITIONING STATEMENT

PURPOSE:

Bring focus to important elements of the brand.

Ensure consistent experience across all touch points.

All communication spring from this foundation

PURPOSE:

For [target end user]

Who wants/needs [compelling reason to visit]

The [brand name] is a [category]

That provides [key benefit].
POSITIONING STATEMENT
POSITIONING STATEMENT
POSITIONING STATEMENT




                        For chronic pain patients
POSITIONING STATEMENT




                        For chronic pain patients

                Who need expert care and genuine support
POSITIONING STATEMENT




                           For chronic pain patients

                  Who need expert care and genuine support

         Boston PainCare offers an innovative pain management program
POSITIONING STATEMENT




                                 For chronic pain patients

                       Who need expert care and genuine support

            Boston PainCare offers an innovative pain management program

      That provides help, hope and healing in an all-in-one, interdisciplinary center.
POSITIONING STATEMENT




                                 For chronic pain patients

                       Who need expert care and genuine support

            Boston PainCare offers an innovative pain management program

      That provides help, hope and healing in an all-in-one, interdisciplinary center.
BRAND ATTRIBUTES
BRAND ATTRIBUTES

•   Core values by which the brand lives
BRAND ATTRIBUTES

•   Core values by which the brand lives
•   Set of characteristics that identify the physical, character and personality traits of the brand
BRAND ATTRIBUTES

•   Core values by which the brand lives
•   Set of characteristics that identify the physical, character and personality traits of the brand
•   Translated through all points of customer contact– not just through marketing materials
BRAND ATTRIBUTES

•   Core values by which the brand lives
•   Set of characteristics that identify the physical, character and personality traits of the brand
•   Translated through all points of customer contact– not just through marketing materials

Examples:
BRAND ATTRIBUTES

•   Core values by which the brand lives
•   Set of characteristics that identify the physical, character and personality traits of the brand
•   Translated through all points of customer contact– not just through marketing materials

Examples:

     Microsoft: Friendly, simple, contemporary, approachable, hip and “low-tech”
BRAND ATTRIBUTES

•   Core values by which the brand lives
•   Set of characteristics that identify the physical, character and personality traits of the brand
•   Translated through all points of customer contact– not just through marketing materials

Examples:

     Microsoft: Friendly, simple, contemporary, approachable, hip and “low-tech”

     NIKE: active, inspired, intense, energized, a winner
BRAND ATTRIBUTES
BRAND ATTRIBUTES

Boston PainCare IS:
BRAND ATTRIBUTES

Boston PainCare IS:

  Expert
BRAND ATTRIBUTES

Boston PainCare IS:

  Expert

  Caring
BRAND ATTRIBUTES

Boston PainCare IS:

  Expert

  Caring

  Genuine
BRAND ATTRIBUTES

Boston PainCare IS:

  Expert

  Caring

  Genuine

  Understanding
BRAND ATTRIBUTES

Boston PainCare IS:

  Expert

  Caring

  Genuine

  Understanding

  Supportive
BRAND ATTRIBUTES

Boston PainCare IS:

  Expert

  Caring

  Genuine

  Understanding

  Supportive

  Helpful
BRAND ATTRIBUTES

Boston PainCare IS:

  Expert

  Caring

  Genuine

  Understanding

  Supportive

  Helpful

  Respectful
BRAND ATTRIBUTES

Boston PainCare IS:

  Expert

  Caring

  Genuine

  Understanding

  Supportive

  Helpful

  Respectful

  Passionate
BRAND ATTRIBUTES

Boston PainCare IS:

  Expert

  Caring

  Genuine

  Understanding

  Supportive

  Helpful

  Respectful

  Passionate

  Empowering
BRAND ATTRIBUTES

Boston PainCare IS:

  Expert

  Caring

  Genuine

  Understanding

  Supportive

  Helpful

  Respectful

  Passionate

  Empowering

  Relentless
BRAND ATTRIBUTES: Map to Taglines
BRAND ATTRIBUTES: Map to Taglines

Boston PainCare IS:

  Expert

  Caring

  Genuine

  Understanding

  Supportive

  Helpful

  Respectful

  Passionate

  Empowering

  Relentless
BRAND ATTRIBUTES: Map to Taglines

Boston PainCare IS:

  Expert
                      Innovative medicine. Genuine care.
  Caring

  Genuine

  Understanding

  Supportive

  Helpful

  Respectful

  Passionate

  Empowering

  Relentless
BRAND ATTRIBUTES: Map to Taglines

Boston PainCare IS:

  Expert
                      Innovative medicine. Genuine care.
  Caring
                            Help. Hope. Healing.
  Genuine

  Understanding

  Supportive

  Helpful

  Respectful

  Passionate

  Empowering

  Relentless
BRAND ATTRIBUTES: Map to Taglines

Boston PainCare IS:

  Expert
                      Innovative medicine. Genuine care.
  Caring
                            Help. Hope. Healing.
  Genuine

  Understanding
                            Focus on a whole, better you.
  Supportive

  Helpful

  Respectful

  Passionate

  Empowering

  Relentless
BRAND ATTRIBUTES: Map to Taglines

Boston PainCare IS:

  Expert
                      Innovative medicine. Genuine care.
  Caring
                            Help. Hope. Healing.
  Genuine

  Understanding
                            Focus on a whole, better you.
  Supportive

  Helpful                   Bringing you back to center.

  Respectful

  Passionate

  Empowering

  Relentless
BRAND ATTRIBUTES: Map to Taglines

Boston PainCare IS:

  Expert
                      Innovative medicine. Genuine care.
  Caring
                            Help. Hope. Healing.
  Genuine

  Understanding
                            Focus on a whole, better you.
  Supportive

  Helpful                   Bringing you back to center.

  Respectful

  Passionate
                         Live again.
  Empowering

  Relentless
BRAND ATTRIBUTES: Map to Taglines

Boston PainCare IS:

  Expert
                      Innovative medicine. Genuine care.
  Caring
                            Help. Hope. Healing.
  Genuine

  Understanding
                            Focus on a whole, better you.
  Supportive

  Helpful                   Bringing you back to center.

  Respectful

  Passionate
                         Live again.
  Empowering
                         Take back control.
  Relentless
TAGLINES
TAGLINES




           Innovative medicine. Genuine care.
TAGLINES
TAGLINES




           Help. Hope. Healing.
TAGLINES
TAGLINES




           Bringing you back to center.
TAGLINES
TAGLINES




           Live again.
TAGLINES
TAGLINES




           Focus on a whole, better you.
TAGLINES
TAGLINES




           Take back control.
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
LOGOS
TAGLINE EXPLORATORY
TAGLINE EXPLORATORY

Boston PainCare Center
Life is for living.
TAGLINE EXPLORATORY

Boston PainCare Center
Life is for living.
TAGLINE EXPLORATORY

Boston PainCare Center
Life is for living.

Boston PainCare Center
TAGLINE EXPLORATORY

Boston PainCare Center
Life is for living.

Boston PainCare Center
Live again.
TAGLINE EXPLORATORY

Boston PainCare Center
Life is for living.

Boston PainCare Center
Live again.
TAGLINE EXPLORATORY

Boston PainCare Center
Life is for living.

Boston PainCare Center
Live again.

Boston PainCare Center
TAGLINE EXPLORATORY

Boston PainCare Center
Life is for living.

Boston PainCare Center
Live again.

Boston PainCare Center
Live better
TAGLINE EXPLORATORY

Boston PainCare Center
Life is for living.

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Boston PainCare Center
Life is for living.

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Live again.

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Boston PainCare Center
Life is for living.

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Live again.

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Boston PainCare Center
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Boston PainCare Center
Life is for living.

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Boston PainCare Center      Boston PainCare
Life is for living.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Your 360° plan for better
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Life is for living.         Live life to your fullest.

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Your 360° plan for better
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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Life is for living.         Live life to your fullest.

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Boston PainCare Center      Boston PainCare
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Life is for living.         Live life to your fullest.    360° Care for Holistic
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Life is for living.         Live life to your fullest.    360° Care for Holistic
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Life is for living.         Live life to your fullest.    360° Care for Holistic
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living.                     Help begins with hope.

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Comfort comes first.         With you every step of the
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Life is for living.         Live life to your fullest.    360° Care for Holistic
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Your 360° plan for better   Boston PainCare Center
living.                     Help begins with hope.

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Comfort comes first.         With you every step of the
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Life is for living.         Live life to your fullest.    360° Care for Holistic
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                                                          360° Care for Holistic
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living.                     Help begins with hope.        comfort.

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Life is for living.         Live life to your fullest.    360° Care for Holistic
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Your 360° plan for better   Boston PainCare Center        Reach your comfort. Reach
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Comfort comes first.         With you every step of the
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Taglines positioning logos

  • 1.
  • 3. TABLE OF CONTENTS 3. RESEARCH AND ANALYSIS 34. OUR RECOMMENDATION 4. Research and Analysis 38. TAGLINE EXPLORATORY 5. Patient’s POV 39. Full Expoloratory 10. Competitive Site Review 12. Competitive Branding 13. BRANDING 14. Positioning Statement 16. Brand Attributes 18. Brand Attributes to Taglines 19. TAGLINES 26. LOGOS
  • 4.
  • 6. RESEARCH AND ANALYSIS • Interviewed 17 patients regarding patient experience and online habits.
  • 7. RESEARCH AND ANALYSIS • Interviewed 17 patients regarding patient experience and online habits. • Interviewed 6 physicians and clinical staff members of independent private primary care offices.
  • 8. RESEARCH AND ANALYSIS • Interviewed 17 patients regarding patient experience and online habits. • Interviewed 6 physicians and clinical staff members of independent private primary care offices. • Analyzed 15 local competitor sites for language, baseline content and site functionality.
  • 9. RESEARCH AND ANALYSIS • Interviewed 17 patients regarding patient experience and online habits. • Interviewed 6 physicians and clinical staff members of independent private primary care offices. • Analyzed 15 local competitor sites for language, baseline content and site functionality. • Held a focus group with various staff.
  • 10. RESEARCH AND ANALYSIS • Interviewed 17 patients regarding patient experience and online habits. • Interviewed 6 physicians and clinical staff members of independent private primary care offices. • Analyzed 15 local competitor sites for language, baseline content and site functionality. • Held a focus group with various staff. • Randomly surveyed websites of pain management centers and programs across the country.
  • 12. PATIENTS POV: Personal Touch Personal Touch: Overwhelmingly value compassion and understanding.
  • 13. PATIENTS POV: Personal Touch Personal Touch: Overwhelmingly value compassion and understanding. First mention and lasting impression. Why they sing your praises.
  • 14. PATIENTS POV: Personal Touch Personal Touch: Overwhelmingly value compassion and understanding. First mention and lasting impression. Why they sing your praises. Verbatims:
  • 15. PATIENTS POV: Personal Touch Personal Touch: Overwhelmingly value compassion and understanding. First mention and lasting impression. Why they sing your praises. Verbatims: "That’s the biggest difference. You get a lot of emotional support here than I think you get at other pain centers.”
  • 16. PATIENTS POV: Personal Touch Personal Touch: Overwhelmingly value compassion and understanding. First mention and lasting impression. Why they sing your praises. Verbatims: "That’s the biggest difference. You get a lot of emotional support here than I think you get at other pain centers.” "I was just overwhelmed with their compassion.”
  • 17. PATIENTS POV: Personal Touch Personal Touch: Overwhelmingly value compassion and understanding. First mention and lasting impression. Why they sing your praises. Verbatims: "That’s the biggest difference. You get a lot of emotional support here than I think you get at other pain centers.” "I was just overwhelmed with their compassion.” "I need somebody to respect me, value me and show me some dignity. And that doesn’t happen anywhere else."
  • 19. PATIENTS POV: Plan of Care Plan of Care: Interdisciplinary care is meaningful.
  • 20. PATIENTS POV: Plan of Care Plan of Care: Interdisciplinary care is meaningful. Perhaps an initial driver of PCPs more than patients. An effect not a cause of their visit.
  • 21. PATIENTS POV: Plan of Care Plan of Care: Interdisciplinary care is meaningful. Perhaps an initial driver of PCPs more than patients. An effect not a cause of their visit. Verbatims:
  • 22. PATIENTS POV: Plan of Care Plan of Care: Interdisciplinary care is meaningful. Perhaps an initial driver of PCPs more than patients. An effect not a cause of their visit. Verbatims: "The convenience of coming here and having 2 or 3 appointments in a row, that’s huge.”
  • 23. PATIENTS POV: Plan of Care Plan of Care: Interdisciplinary care is meaningful. Perhaps an initial driver of PCPs more than patients. An effect not a cause of their visit. Verbatims: "The convenience of coming here and having 2 or 3 appointments in a row, that’s huge.” “If I needed a block [… ] I could get that here. I can have PT here. I can check to see if my hands are gaining strength [… ] We can figure all of that out in the same building in a matter of minutes, whereas elsewhere I’d have to take days off of work.”
  • 25. PATIENTS POV: Web Use Web Use: • They primarily use the web to research doctor profiles, conditions and treatments through google search and portal medical sites.
  • 26. PATIENTS POV: Web Use Web Use: • They primarily use the web to research doctor profiles, conditions and treatments through google search and portal medical sites. • Some use social media especially in their personal life.
  • 27. PATIENTS POV: Web Use Web Use: • They primarily use the web to research doctor profiles, conditions and treatments through google search and portal medical sites. • Some use social media especially in their personal life. • Most are aware of social media and said they would be interested in various types of online engagements with you.
  • 28. PATIENTS POV: Web Use Web Use: Specific Engagement: • They primarily use the web to research doctor • Google search profiles, conditions and treatments through google search and portal medical sites. • Some use social media especially in their personal life. • Most are aware of social media and said they would be interested in various types of online engagements with you.
  • 29. PATIENTS POV: Web Use Web Use: Specific Engagement: • They primarily use the web to research doctor • Google search profiles, conditions and treatments through google search and portal medical sites. • Facebook • Some use social media especially in their personal life. • Most are aware of social media and said they would be interested in various types of online engagements with you.
  • 30. PATIENTS POV: Web Use Web Use: Specific Engagement: • They primarily use the web to research doctor • Google search profiles, conditions and treatments through google search and portal medical sites. • Facebook • Some use social media especially in their • webmd.com, mayoclinic.com (Low recall of sites due to use of search.) personal life. • Most are aware of social media and said they would be interested in various types of online engagements with you.
  • 31. PATIENTS POV: Web Use Web Use: Specific Engagement: • They primarily use the web to research doctor • Google search profiles, conditions and treatments through google search and portal medical sites. • Facebook • Some use social media especially in their • webmd.com, mayoclinic.com (Low recall of sites due to use of search.) personal life. • comcast.net, boston.com • Most are aware of social media and said they would be interested in various types of online engagements with you.
  • 32. PATIENTS POV: Web Use Web Use: Specific Engagement: • They primarily use the web to research doctor • Google search profiles, conditions and treatments through google search and portal medical sites. • Facebook • Some use social media especially in their • webmd.com, mayoclinic.com (Low recall of sites due to use of search.) personal life. • comcast.net, boston.com • Most are aware of social media and said they would be interested in various types of online • Chat rooms/ forums and blogs related to engagements with you. chronic pain (ADR support)
  • 33. PATIENTS POV: Web Use Web Use: Specific Engagement: • They primarily use the web to research doctor • Google search profiles, conditions and treatments through google search and portal medical sites. • Facebook • Some use social media especially in their • webmd.com, mayoclinic.com (Low recall of sites due to use of search.) personal life. • comcast.net, boston.com • Most are aware of social media and said they would be interested in various types of online • Chat rooms/ forums and blogs related to engagements with you. chronic pain (ADR support) • Doctor ratings/ reviews
  • 35. PATIENTS POV: Verbatims on Web Verbatims on Web: • “I use webmd. It would be helpful if some of that info were on their site.
  • 36. PATIENTS POV: Verbatims on Web Verbatims on Web: • “I use webmd. It would be helpful if some of that info were on their site. • “Someone says to tell me about x procedure, and you want to go home and learn about it. It would be nice to have a handy dandy reference."
  • 37. PATIENTS POV: Verbatims on Web Verbatims on Web: • “I use webmd. It would be helpful if some of that info were on their site. • “Someone says to tell me about x procedure, and you want to go home and learn about it. It would be nice to have a handy dandy reference." • "I’m the type of person that’s very anal. I go in the Internet and I research." "Most of the info I get is through google.”
  • 38. PATIENTS POV: Verbatims on Web Verbatims on Web: • “I use webmd. It would be helpful if some of that info were on their site. • “Someone says to tell me about x procedure, and you want to go home and learn about it. It would be nice to have a handy dandy reference." • "I’m the type of person that’s very anal. I go in the Internet and I research." "Most of the info I get is through google.” • On conditions/treatment content: "If that’s what they specialize in- you’d like to read it. ”
  • 39. PATIENTS POV: Verbatims on Web Verbatims on Web: • “I use webmd. It would be helpful if some of that info were on their site. • “Someone says to tell me about x procedure, and you want to go home and learn about it. It would be nice to have a handy dandy reference." • "I’m the type of person that’s very anal. I go in the Internet and I research." "Most of the info I get is through google.” • On conditions/treatment content: "If that’s what they specialize in- you’d like to read it. ” • “If Dr. D had a blog, I would absolutely sign up for that.
  • 41. PATIENTS POV: Verbatims on Web Prompted Website Wishlist: • Library content on conditions and treatments
  • 42. PATIENTS POV: Verbatims on Web Prompted Website Wishlist: • Library content on conditions and treatments • Ability to schedule an appointment online
  • 43. PATIENTS POV: Verbatims on Web Prompted Website Wishlist: • Library content on conditions and treatments • Ability to schedule an appointment online • Email a physician
  • 44. PATIENTS POV: Verbatims on Web Prompted Website Wishlist: • Library content on conditions and treatments • Ability to schedule an appointment online • Email a physician • Pre- and post- procedure instructions
  • 45. PATIENTS POV: Verbatims on Web Prompted Website Wishlist: • Library content on conditions and treatments • Ability to schedule an appointment online • Email a physician • Pre- and post- procedure instructions • Ask a physician questions online (FAQ response)
  • 46. PATIENTS POV: Verbatims on Web Prompted Website Wishlist: • Library content on conditions and treatments • Ability to schedule an appointment online • Email a physician • Pre- and post- procedure instructions • Ask a physician questions online (FAQ response) • Blogs or newsletters with updates on treatment technologies, medical news, related cases
  • 47. PATIENTS POV: Verbatims on Web Prompted Website Wishlist: • Library content on conditions and treatments • Ability to schedule an appointment online • Email a physician • Pre- and post- procedure instructions • Ask a physician questions online (FAQ response) • Blogs or newsletters with updates on treatment technologies, medical news, related cases • POV on debated topics (e.g. Icing?)
  • 49. COMPETITIVE LANDSCAPE Only New England Baptist Hospital infused their site with humanity.
  • 50. COMPETITIVE LANDSCAPE Only New England Baptist Hospital infused their site with humanity. Stake claim - an emotional positioning is ownable.
  • 51. COMPETITIVE LANDSCAPE Only New England Baptist Hospital infused their site with humanity. Stake claim - an emotional positioning is ownable. Most providers speak of multidisciplinary approaches and comprehensive care.
  • 52. COMPETITIVE LANDSCAPE Only New England Baptist Hospital infused their site with humanity. Stake claim - an emotional positioning is ownable. Most providers speak of multidisciplinary approaches and comprehensive care. Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven.
  • 53. COMPETITIVE LANDSCAPE Only New England Baptist Hospital infused their site with humanity. Stake claim - an emotional positioning is ownable. Most providers speak of multidisciplinary approaches and comprehensive care. Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven. Popular language: Collaborative, integrated, comprehensive, experienced, compassionate
  • 54. COMPETITIVE LANDSCAPE Only New England Baptist Hospital infused their site with humanity. Stake claim - an emotional positioning is ownable. Most providers speak of multidisciplinary approaches and comprehensive care. Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven. Popular language: Collaborative, integrated, comprehensive, experienced, compassionate Use Consistent and repetitive language to drive home your key brand attributes.
  • 55. COMPETITIVE LANDSCAPE Only New England Baptist Hospital infused their site with humanity. Stake claim - an emotional positioning is ownable. Most providers speak of multidisciplinary approaches and comprehensive care. Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven. Popular language: Collaborative, integrated, comprehensive, experienced, compassionate Use Consistent and repetitive language to drive home your key brand attributes. Baseline functionality: online appointment scheduling, PDF newsletters, email signup, third-party content links. Wide spectrum from text only pages (hospitals) to heavy social media (PainCare).
  • 56. COMPETITIVE LANDSCAPE Only New England Baptist Hospital infused their site with humanity. Stake claim - an emotional positioning is ownable. Most providers speak of multidisciplinary approaches and comprehensive care. Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven. Popular language: Collaborative, integrated, comprehensive, experienced, compassionate Use Consistent and repetitive language to drive home your key brand attributes. Baseline functionality: online appointment scheduling, PDF newsletters, email signup, third-party content links. Wide spectrum from text only pages (hospitals) to heavy social media (PainCare). Add functionality for ease and convenience to drive lasting engagement. Let people come to you not just because they have been told to but because you have helpful information to offer.
  • 57. COMPETITIVE LANDSCAPE Only New England Baptist Hospital infused their site with humanity. Stake claim - an emotional positioning is ownable. Most providers speak of multidisciplinary approaches and comprehensive care. Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven. Popular language: Collaborative, integrated, comprehensive, experienced, compassionate Use Consistent and repetitive language to drive home your key brand attributes. Baseline functionality: online appointment scheduling, PDF newsletters, email signup, third-party content links. Wide spectrum from text only pages (hospitals) to heavy social media (PainCare). Add functionality for ease and convenience to drive lasting engagement. Let people come to you not just because they have been told to but because you have helpful information to offer.
  • 58. COMPETITIVE LANDSCAPE Only New England Baptist Hospital infused their site with humanity. Stake claim - an emotional positioning is ownable. Most providers speak of multidisciplinary approaches and comprehensive care. Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven. Popular language: Collaborative, integrated, comprehensive, experienced, compassionate Use Consistent and repetitive language to drive home your key brand attributes. Baseline functionality: online appointment scheduling, PDF newsletters, email signup, third-party content links. Wide spectrum from text only pages (hospitals) to heavy social media (PainCare). Add functionality for ease and convenience to drive lasting engagement. Let people come to you not just because they have been told to but because you have helpful information to offer. Blue is a dominant color across sites. Most were very cold and corporate feeling but designed well.
  • 59. COMPETITIVE LANDSCAPE Only New England Baptist Hospital infused their site with humanity. Stake claim - an emotional positioning is ownable. Most providers speak of multidisciplinary approaches and comprehensive care. Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven. Popular language: Collaborative, integrated, comprehensive, experienced, compassionate Use Consistent and repetitive language to drive home your key brand attributes. Baseline functionality: online appointment scheduling, PDF newsletters, email signup, third-party content links. Wide spectrum from text only pages (hospitals) to heavy social media (PainCare). Add functionality for ease and convenience to drive lasting engagement. Let people come to you not just because they have been told to but because you have helpful information to offer. Blue is a dominant color across sites. Most were very cold and corporate feeling but designed well. Stand out with warm, emotional colors and infuse relatable elements of humanity.
  • 60. COMPETITIVE LANDSCAPE Only New England Baptist Hospital infused their site with humanity. Stake claim - an emotional positioning is ownable. Most providers speak of multidisciplinary approaches and comprehensive care. Hammer on the distinction of interdisciplinary care. Make it simple and benefit-driven. Popular language: Collaborative, integrated, comprehensive, experienced, compassionate Use Consistent and repetitive language to drive home your key brand attributes. Baseline functionality: online appointment scheduling, PDF newsletters, email signup, third-party content links. Wide spectrum from text only pages (hospitals) to heavy social media (PainCare). Add functionality for ease and convenience to drive lasting engagement. Let people come to you not just because they have been told to but because you have helpful information to offer. Blue is a dominant color across sites. Most were very cold and corporate feeling but designed well. Stand out with warm, emotional colors and infuse relatable elements of humanity.
  • 62. COMPETITIVE LANDSCAPE No one offers physician tools beyond referral info and forms.
  • 63. COMPETITIVE LANDSCAPE No one offers physician tools beyond referral info and forms. Fill this gap.
  • 64. COMPETITIVE LANDSCAPE No one offers physician tools beyond referral info and forms. Fill this gap. Research what physicians need and what kinds of physicians are reachable.
  • 65. COMPETITIVE LANDSCAPE No one offers physician tools beyond referral info and forms. Fill this gap. Research what physicians need and what kinds of physicians are reachable. Explore ways to overcome out-of-network barrier.
  • 66. COMPETITIVE LANDSCAPE No one offers physician tools beyond referral info and forms. Fill this gap. Research what physicians need and what kinds of physicians are reachable. Explore ways to overcome out-of-network barrier. Communicate how you can do the legwork for them.
  • 67. COMPETITIVE LANDSCAPE No one offers physician tools beyond referral info and forms. Fill this gap. Research what physicians need and what kinds of physicians are reachable. Explore ways to overcome out-of-network barrier. Communicate how you can do the legwork for them. Think of ways to reach them beyond website. (e.g. mobile apps, email, etc.)
  • 68. COMPETITIVE BRANDING? Grab opportunity to message directly to patients clearly, simply and forcefully. ! " #$%& " $ " ’ ( ) ($*%+( , -#. (% ! " #$%& ’ " ($ ) &*#+ , - . $& . $ / " *- . &+$01& . $%#2&#3!
  • 69.
  • 71. POSITIONING STATEMENT PURPOSE: Bring focus to important elements of the brand.
  • 72. POSITIONING STATEMENT PURPOSE: Bring focus to important elements of the brand. Ensure consistent experience across all touch points. All communication spring from this foundation
  • 73. POSITIONING STATEMENT PURPOSE: Bring focus to important elements of the brand. Ensure consistent experience across all touch points. All communication spring from this foundation PURPOSE:
  • 74. POSITIONING STATEMENT PURPOSE: Bring focus to important elements of the brand. Ensure consistent experience across all touch points. All communication spring from this foundation PURPOSE: For [target end user]
  • 75. POSITIONING STATEMENT PURPOSE: Bring focus to important elements of the brand. Ensure consistent experience across all touch points. All communication spring from this foundation PURPOSE: For [target end user] Who wants/needs [compelling reason to visit]
  • 76. POSITIONING STATEMENT PURPOSE: Bring focus to important elements of the brand. Ensure consistent experience across all touch points. All communication spring from this foundation PURPOSE: For [target end user] Who wants/needs [compelling reason to visit] The [brand name] is a [category]
  • 77. POSITIONING STATEMENT PURPOSE: Bring focus to important elements of the brand. Ensure consistent experience across all touch points. All communication spring from this foundation PURPOSE: For [target end user] Who wants/needs [compelling reason to visit] The [brand name] is a [category] That provides [key benefit].
  • 78. POSITIONING STATEMENT PURPOSE: Bring focus to important elements of the brand. Ensure consistent experience across all touch points. All communication spring from this foundation PURPOSE: For [target end user] Who wants/needs [compelling reason to visit] The [brand name] is a [category] That provides [key benefit].
  • 81. POSITIONING STATEMENT For chronic pain patients
  • 82. POSITIONING STATEMENT For chronic pain patients Who need expert care and genuine support
  • 83. POSITIONING STATEMENT For chronic pain patients Who need expert care and genuine support Boston PainCare offers an innovative pain management program
  • 84. POSITIONING STATEMENT For chronic pain patients Who need expert care and genuine support Boston PainCare offers an innovative pain management program That provides help, hope and healing in an all-in-one, interdisciplinary center.
  • 85. POSITIONING STATEMENT For chronic pain patients Who need expert care and genuine support Boston PainCare offers an innovative pain management program That provides help, hope and healing in an all-in-one, interdisciplinary center.
  • 87. BRAND ATTRIBUTES • Core values by which the brand lives
  • 88. BRAND ATTRIBUTES • Core values by which the brand lives • Set of characteristics that identify the physical, character and personality traits of the brand
  • 89. BRAND ATTRIBUTES • Core values by which the brand lives • Set of characteristics that identify the physical, character and personality traits of the brand • Translated through all points of customer contact– not just through marketing materials
  • 90. BRAND ATTRIBUTES • Core values by which the brand lives • Set of characteristics that identify the physical, character and personality traits of the brand • Translated through all points of customer contact– not just through marketing materials Examples:
  • 91. BRAND ATTRIBUTES • Core values by which the brand lives • Set of characteristics that identify the physical, character and personality traits of the brand • Translated through all points of customer contact– not just through marketing materials Examples: Microsoft: Friendly, simple, contemporary, approachable, hip and “low-tech”
  • 92. BRAND ATTRIBUTES • Core values by which the brand lives • Set of characteristics that identify the physical, character and personality traits of the brand • Translated through all points of customer contact– not just through marketing materials Examples: Microsoft: Friendly, simple, contemporary, approachable, hip and “low-tech” NIKE: active, inspired, intense, energized, a winner
  • 96. BRAND ATTRIBUTES Boston PainCare IS: Expert Caring
  • 97. BRAND ATTRIBUTES Boston PainCare IS: Expert Caring Genuine
  • 98. BRAND ATTRIBUTES Boston PainCare IS: Expert Caring Genuine Understanding
  • 99. BRAND ATTRIBUTES Boston PainCare IS: Expert Caring Genuine Understanding Supportive
  • 100. BRAND ATTRIBUTES Boston PainCare IS: Expert Caring Genuine Understanding Supportive Helpful
  • 101. BRAND ATTRIBUTES Boston PainCare IS: Expert Caring Genuine Understanding Supportive Helpful Respectful
  • 102. BRAND ATTRIBUTES Boston PainCare IS: Expert Caring Genuine Understanding Supportive Helpful Respectful Passionate
  • 103. BRAND ATTRIBUTES Boston PainCare IS: Expert Caring Genuine Understanding Supportive Helpful Respectful Passionate Empowering
  • 104. BRAND ATTRIBUTES Boston PainCare IS: Expert Caring Genuine Understanding Supportive Helpful Respectful Passionate Empowering Relentless
  • 105. BRAND ATTRIBUTES: Map to Taglines
  • 106. BRAND ATTRIBUTES: Map to Taglines Boston PainCare IS: Expert Caring Genuine Understanding Supportive Helpful Respectful Passionate Empowering Relentless
  • 107. BRAND ATTRIBUTES: Map to Taglines Boston PainCare IS: Expert Innovative medicine. Genuine care. Caring Genuine Understanding Supportive Helpful Respectful Passionate Empowering Relentless
  • 108. BRAND ATTRIBUTES: Map to Taglines Boston PainCare IS: Expert Innovative medicine. Genuine care. Caring Help. Hope. Healing. Genuine Understanding Supportive Helpful Respectful Passionate Empowering Relentless
  • 109. BRAND ATTRIBUTES: Map to Taglines Boston PainCare IS: Expert Innovative medicine. Genuine care. Caring Help. Hope. Healing. Genuine Understanding Focus on a whole, better you. Supportive Helpful Respectful Passionate Empowering Relentless
  • 110. BRAND ATTRIBUTES: Map to Taglines Boston PainCare IS: Expert Innovative medicine. Genuine care. Caring Help. Hope. Healing. Genuine Understanding Focus on a whole, better you. Supportive Helpful Bringing you back to center. Respectful Passionate Empowering Relentless
  • 111. BRAND ATTRIBUTES: Map to Taglines Boston PainCare IS: Expert Innovative medicine. Genuine care. Caring Help. Hope. Healing. Genuine Understanding Focus on a whole, better you. Supportive Helpful Bringing you back to center. Respectful Passionate Live again. Empowering Relentless
  • 112. BRAND ATTRIBUTES: Map to Taglines Boston PainCare IS: Expert Innovative medicine. Genuine care. Caring Help. Hope. Healing. Genuine Understanding Focus on a whole, better you. Supportive Helpful Bringing you back to center. Respectful Passionate Live again. Empowering Take back control. Relentless
  • 113.
  • 115. TAGLINES Innovative medicine. Genuine care.
  • 117. TAGLINES Help. Hope. Healing.
  • 119. TAGLINES Bringing you back to center.
  • 121. TAGLINES Live again.
  • 123. TAGLINES Focus on a whole, better you.
  • 125. TAGLINES Take back control.
  • 126.
  • 127. LOGOS
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  • 150.
  • 152. TAGLINE EXPLORATORY Boston PainCare Center Life is for living.
  • 153. TAGLINE EXPLORATORY Boston PainCare Center Life is for living.
  • 154. TAGLINE EXPLORATORY Boston PainCare Center Life is for living. Boston PainCare Center
  • 155. TAGLINE EXPLORATORY Boston PainCare Center Life is for living. Boston PainCare Center Live again.
  • 156. TAGLINE EXPLORATORY Boston PainCare Center Life is for living. Boston PainCare Center Live again.
  • 157. TAGLINE EXPLORATORY Boston PainCare Center Life is for living. Boston PainCare Center Live again. Boston PainCare Center
  • 158. TAGLINE EXPLORATORY Boston PainCare Center Life is for living. Boston PainCare Center Live again. Boston PainCare Center Live better
  • 159. TAGLINE EXPLORATORY Boston PainCare Center Life is for living. Boston PainCare Center Live again. Boston PainCare Center Live better
  • 160. TAGLINE EXPLORATORY Boston PainCare Center Life is for living. Boston PainCare Center Live again. Boston PainCare Center Live better Boston PainCare Center
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Editor's Notes