Review the lates updates to the 2012 AFAP Conference.

1. The Face of America’s Army in New York City …
Communicating for Success
Prioritized issues from the 11 December 2012 AFAP Conference.
Issue #: FH-12-003: Inclusion of BAH (Basic Allowance for Housing) into calculation of Child Youth
Schools Services Fees.
Scope: Basic Allowance for Housing is included in determining Child Youth Schools Services rates. Basic
Allowance for Housing is provided for housing and utilities only. Inclusion of Basic Allowance for Housing
in Child Youth Services fee calculation drives rates up.
Recommendation(s): Calculate Child Youth Schools Services fees without Basic Allowance for Housing.
Status: CLOSED/Unattainable --The fee calculations for the Child Development Center are set by the
Fee Policy and executed Army wide. The guidance states that the Secretary of Defense prescribes policy
that requires the Military Services to establish child care fees based on total family income, (TFI). Part 3
of the fee policy states that TFI calculations must also include quarters substance whether received in
cash or kind. The Fee Policy also states that allowance for housing is to be based on the BAH chart
whether or not they live in government housing or off the installation.
Issue #: FH-12-005: IHG Policy Standardization.
Scope: Reservation issues aside, IHG Lodging policies are developed using a model without consistency
or consideration for the Army’s mission. Fort Hamilton’s lodge has no universal policies regarding hotel
rates (leisure vs official business) reservation or pets. Decisions are made on the local level. This fosters
confusion and stress among Service members. This is particularly relevant now that prioritization is
leading toward a business model that is in conflict with mission requirements.
Recommendation(s): Develop, implement and enforce uniform policies consistent with the needs of
service members and army mission requirements. Specifically change policies regarding
reservation/priority information and pets.
Status: CLOSED-- The Holiday Inn Express is not federally funded and is a private entity. As with most
hotels, the rates vary with the seasons, however, since becoming the Holiday Inn Express their rates
changed once and those rates are still $150.00-$175.00 per night plus tax if not on official orders.
Holiday Inn Express did run a special last year with a lower rate during the holiday season and during
hurricane Sandy when most hotels rates were $300 or more nightly, Holiday Inn Express rates remained
the same and are well within 75% of the per diem rate for this area.

2. Issue #: FH-12-006 Community Events and Information on Fort Hamilton.
Scope: There is no centralized information center and source. Information/Event updates are not passed
down to public. Both service members and civilians are not aware of information/events in community.
Recommendation(s): Create centralized community portal/newspaper for events/information on line
and off.
Status: OPEN
Response: Alison Kohler, Director of Public Affairs -- The post's command information newspaper
existed through a civilian enterprise no-cost contract up until 1995. When Fort Hamilton was slated for
closure, the contract was not renewed. When the decision was made to keep the post open, the
contract was never reengaged. We are exploring the possibility of contracting the service in exchange
for the contractor to keep the advertising revenue. As newspapers, especially weeklies, are edged out of
the market due to the lack of timeliness, there is a good chance the new contract would be an online
option only. We expect it to take at least 6-8 months for a contract to be drawn, competed, awarded
and work to begin. In the interim, Fort Hamilton uses the following methods to communicate command
information to our population:
www.hamilton.army.mil, www.hamiltonmwr.com, www.facebook.com/usagforthamilton
Daily mass e-mails to the workforce with announcements that includes the housing liaison to pass on
relevant information to the management partner (Continued on next slide)
Daily mass e-mails to the workforce with announcements that includes the housing liaison to pass on
relevant information to the management partner.
. Digital marquee at the 101st St. Access Control Point
. Digital marquee across from the mini-mall outside the Post Office
. Flyers and posters in gathering places (PX, commissary, ID card
section, gym, hotel, etc.)
. Banners on major roads for long-term campaigns
Issue #: FH-12-008 Cold meds at Ainsworth Clinic
Scope: Cold medications are not available to family members. Cold meds can cost up to $75 - $100.
Service members and spouses lose time from work and incur out of pocket expenses for medications.
Recommendation(s): Ainsworth Health Clinic should provide over the counter cold meds for minor
medical issues for family members
Status: CLOSED/Unattainable--In light of the fiscal uncertainty and cut-backs to the pharmaceutical
budget, the Department of Pharmacy at Kelly Military Treatment Facility, West Point NY, cannot support
or recommend starting an over the counter drug program at Fort Hamilton.
Issue #: FH-12-029 Supervision and restriction of internet access for public at Bowling Center.
Scope: Users have ability to view inappropriate material on public accessed computers at Bowling
Center. There are no controls on Public accessed computers at Bowling Center.
Recommendation(s): Restrict internet access of inappropriate sites and provide user supervision
Status: COMPLETED--The Bowling Center computer lab was shut down on 12/18/2012 for routine
maintenance. The computers were verified that software installed on the computers that restrict
inappropriate websites were there, however, additional software has now been installed on these
computers for additional restrictions. Signs have been posted about the rules of the computer lab (i.e
prohibition of inappropriate websites such as pornography) and that their computer usage may be
monitored. Currently, the computer lab is closed until additional physical security components are
implemented on the systems to prevent inappropriate usage.

3. Issue #: FH-12-035: SOS program pin.
Scope:
1. There is no Survivor Outreach Services (SOS) Pin to identify survivors.
2. Making a pin available to survivors/volunteers makes them visible to the community.
3. SOS Program Pin would bring awareness to the program and instill commonality in those who
work and volunteer for the program.
Recommendation(s): Design and distribute an SOS pin thru SOS Program Managers.
Status: CLOSED—There is a Survivor Pin (Gold Star Pin) and it is given to the Family Members. At one
point a local SOS pin did exist but it was targeted towards the National Guard. At this time there is no
funding to manufacture a local SOS pin.
Issue #: FH-12-036: Public awareness for the different meanings of the Gold, Blue and Silver Stars.
Scope:
1. No one knows the definition of the Gold, Blue and Silver Stars and what they represent.
2. There is no general awareness of these categories.
3. Parents/Spouses want recognition in the military/civilian community on their sacrifice.
Recommendation(s): Create a media blitz on Gold, Blue and Silver Star Programs.
Status: OPEN
Response: Carmen Borrero, ACS Director-- The SOS Program Manager will post posters around the
installation about the meaning of the different color stars and what they represent.
Issue #: FH-12-040: Housing accommodations for DOD/Small Families/Single Soldiers
Scope: There is a lack of accommodations for small families and single Soldiers. There are no one or two
bedroom options on post. The lack of options for smaller families and single Soldiers forces them into
paying for larger housing accommodations on post or to move off post.
Recommendation(s):
1. Provide one or two bedroom on-post housing options/ equivalent for small families/ single Soldiers.
2. Analyze and restructure on post housing prices.
Status: CLOSED/Unattainable-- At present, it does not appear that RCI privatized Army Family Housing
will be able to accommodate single Soldiers at reduced rates. Single Soldiers can partner with other
single Soldiers to rent/obtain Army Family Housing at Ft. Hamilton under the present occupancy
waterfall structure. Privatized Army Family Housing was never intended to support the housing of single
Soldiers. The Army has recently developed and implemented a Privatized Unaccompanied Personnel
Housing Program, however, such a program does not exist at Ft. Hamilton. During the early stages of
Privatized Army Family Housing, it was determined through surveys and customer feedback that three
bedroom homes would be the minimum standard for all new construction. Additionally, privatized
housing costs are determined based on the Basic Allowance for Housing entitlement of the sponsor, for
the geographic location of the home, pursuant to Department of the Army policy memorandum dated
28 April 2005.

4. Issue #: FH-12-041: TRICARE customer service at Fort Hamilton
Scope: The Tricare representative is not accessible to the Fort Hamilton Community. Current
government contract does not include appointments, phone calls and receptionist at Fort Hamilton
Tricare office. Military service members, family members and retirees cannot get Tricare service they
need. Soldiers delay/neglect receiving care which reduces mission ready force. It also forces service
members to pay out of plan expenses.
Recommendation(s):
Amend government contract to provide a full time 40 hour staffed office to include a first
Saturday of each month
Expand online portal (I.E. TriWest) to allow self changes to Tricare benefits
Require a Fort Hamilton Tricare telephone number that provides a live operator for customer
service and Tricare benefits for local provider information to beneficiaries
The Fort Hamilton Tricare office is open to walk-in traffic from 12:30 pm to 4:00 pm with the last
customer seen at 3:30 pm, Monday through Friday. Additionally, Staten Island has an office
where Service members, Family members and retirees can go for assistance. TRICARE is a
government contract, any changes or contract modifications would have to be presented to and
approved by TMA.
Status: OPEN (still negotiating a resolution to this issue)
Response: Carolyn Hutchinson, Tricare, West Point--The Fort Hamilton Tricare office is open to walk-in
traffic from 12:30 pm to 4:00 pm with the last customer seen at 3:30 pm, Monday through Friday.
Additionally, Staten Island has an office where Service members, Family members and retirees can go
for assistance. TRICARE is a government contract, any changes or contract modifications would have to
be presented to and approved by TMA.
Issue #: FH-12-044: Service member's life insurance beneficiary’s briefing designation.
Scope:
1. Service members are not properly trained on the ramification of their beneficiary‘s designation,
which affects family members.
2. Soldiers should be encouraged to update their life insurance beneficiary selection at least once a
year.
3. Briefing Service members on ramifications of beneficiary selections can impact families in event
of death.
Recommendation(s): Provide standard briefing on ramification of insurance beneficiary’s designation
during in processing.
Status: CLOSED-- This issue has already been resolved and the Army has been very pro-active with this
issue. SM's are briefed on SGLI coverage. The spouse is also notified by mail if SM chooses not to elect
spouse as the beneficiary