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August 17, 2011




Stop Marketing in the Dark

      You Can‟t Automate What You Can‟t See
Jeff Ogden, your presenter
A look back in time

STOP MARKETING IN THE DARK
Life used to be so simple
Changing technology
High-speed connections
Communication became electronic
New ways to connect
Result: Buyers are better
                           informed than ever

• Buyers are overflowing with
  information
• But:
  • Fewer active buyers
  • Longer buying cycles
  • More people involved in buying
    decisions
Exploding channels…yet still
       marketing in the dark
Marketing in the dark
                                    no longer works




Only 20% of leads    Only 16% of total         80% of “bad leads”
are followed up on   leads deemed sales-       closed by
                     ready, actually close     competitors within
                                               24 months




                                             ** Sources: Sirius Decisions; Aberdeen Group
Businesses struggle to find solutions to help them
with their outbound efforts

STOP MARKETING IN THE DARK
“Here to save the day!”

  “Buy our software”

• 107% better lead conversion rate

• 40% greater average deal size

• 20% higher team attainment of quota

• 17% better forecast accuracy
               Aberdeen Group - “Marketing Automation 101:
                     Ensuring Early Success with the Basics;
               Maturing Your Deployment for Long‐Term ROI”
                                                  June 2010
It‟s really about visibility & people…
           “…B2B world slow to embrace marketing
           automation…analysts estimating less than 10% of
           companies currently utilize the technology.”
            – Marketing Sherpa

           “We believe less than 25% of those who have
           marketing automation are taking full advantage of
           the system’s functionality.”
            – John Neeson, SiriusDecisions




          …Not MA SOFTWARE
Engage people – earn their trust

STOP MARKETING IN THE DARK
The problem:
                              Visibility…or lack thereof
Website
Visitors there for a reason
• Who are you? For whom do
  you work?
• Fill out our form please.
• Are you really a prospective
  customer?
The problem:
                            Access…visibility…focus
Social media
• Overwhelming # of
  conversations
• Treat new-media like
  old-media
• Wrong focus: followers/likes
  vs. building relationships
• Limited ability to monitor/join
• Still untested waters
Missed opportunities




Website                            Social media
It‟s your site, you should know:   You‟ll miss the party if you don‟t know:
• Why they came                    • Who‟s talking about you
• How to contact                   • Who‟s griping about something
                                      you can solve


      Results: Wasted opportunity to cultivate and convert those
                that are or could be interested in you!
Turning on the light – tools to make it happen

STOP MARKETING IN THE DARK
The opportunity:
                                Turn on the lights!
• Know when leads,
  customers are visiting;
  what they‟re viewing
                             It’s your site,
• Identify target contacts      you should host it.
  from visiting companies

• Engage based on where
  they‟re hanging out; how
  interacting with you
The opportunity:
          So many conversations…so little time

• Discover social media
  conversations you should
  be a part of

• Know appropriate party
  behavior

• Engage based on
  opportunities
How to engage:
                             Put your best foot forward

Speak and Engage with
proper etiquette
• Be approachable, personable
• Leverage Influencers and
  taste-makers
• Don‟t be pushy or overbearing
• Avoid prolonged silences
• Communicate on all channels
Insights about website visitors
Complete profiles of prospects
What you need to keep the lights on!

Must haves:
• Real-time website visitor visibility;
  „they‟re here‟ alerts
• Conversation filters; quick posting
• Simultaneously post multiple channels
• Real-time lead profile; behavioral view
  for sales engagement




                 Turn visitors and conversations into conversions…
Stop Marketing in the Dark

Questions?
Presented by:

•   Jeff Ogden
•   Aka The Fearless Competitor
•   President, Find New Customers
•   www.findnewcustomers.com
•   Jeff.ogden@findnewcustomers.com
•   (516) 495-9350
Stop marketing in the dark!
                           Act-On marketing platform




World Class E-Mail         Complete Set of Tools             Approach and Terms
Marketing Core and         on One Platform                   that Work
Deliverability
                           •   Drip, Web Analytics,          • Start Simple, Automate
•   3rd Generation Email       Landing Pages, Forms,           at Own Pace
                               Scoring, CRM Integration,
•   No Extra Cost for          Social Media, Reporting       • Affordable Pricing; Month-
    Deliverability             and More…                       to-Month Contracts

                           •   Focus Usability, Simplicity   • Live Customer Support –
                               and Manageability               At No Additional Costs
Next steps:
                             Tremendous opportunity

 Slides and recording will be made available.


Learn more about Act-On
Join weekly demo:
www.actonsoftware.com

Request 1x1 demo:
sales@actonsoftware.com or
 (877) 530.1555

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Stop Marketing in the Dark

  • 1. August 17, 2011 Stop Marketing in the Dark You Can‟t Automate What You Can‟t See
  • 2. Jeff Ogden, your presenter
  • 3. A look back in time STOP MARKETING IN THE DARK
  • 4. Life used to be so simple
  • 8. New ways to connect
  • 9. Result: Buyers are better informed than ever • Buyers are overflowing with information • But: • Fewer active buyers • Longer buying cycles • More people involved in buying decisions
  • 10. Exploding channels…yet still marketing in the dark
  • 11. Marketing in the dark no longer works Only 20% of leads Only 16% of total 80% of “bad leads” are followed up on leads deemed sales- closed by ready, actually close competitors within 24 months ** Sources: Sirius Decisions; Aberdeen Group
  • 12. Businesses struggle to find solutions to help them with their outbound efforts STOP MARKETING IN THE DARK
  • 13. “Here to save the day!” “Buy our software” • 107% better lead conversion rate • 40% greater average deal size • 20% higher team attainment of quota • 17% better forecast accuracy Aberdeen Group - “Marketing Automation 101: Ensuring Early Success with the Basics; Maturing Your Deployment for Long‐Term ROI” June 2010
  • 14. It‟s really about visibility & people… “…B2B world slow to embrace marketing automation…analysts estimating less than 10% of companies currently utilize the technology.” – Marketing Sherpa “We believe less than 25% of those who have marketing automation are taking full advantage of the system’s functionality.” – John Neeson, SiriusDecisions …Not MA SOFTWARE
  • 15. Engage people – earn their trust STOP MARKETING IN THE DARK
  • 16. The problem: Visibility…or lack thereof Website Visitors there for a reason • Who are you? For whom do you work? • Fill out our form please. • Are you really a prospective customer?
  • 17. The problem: Access…visibility…focus Social media • Overwhelming # of conversations • Treat new-media like old-media • Wrong focus: followers/likes vs. building relationships • Limited ability to monitor/join • Still untested waters
  • 18. Missed opportunities Website Social media It‟s your site, you should know: You‟ll miss the party if you don‟t know: • Why they came • Who‟s talking about you • How to contact • Who‟s griping about something you can solve Results: Wasted opportunity to cultivate and convert those that are or could be interested in you!
  • 19. Turning on the light – tools to make it happen STOP MARKETING IN THE DARK
  • 20. The opportunity: Turn on the lights! • Know when leads, customers are visiting; what they‟re viewing It’s your site, • Identify target contacts you should host it. from visiting companies • Engage based on where they‟re hanging out; how interacting with you
  • 21. The opportunity: So many conversations…so little time • Discover social media conversations you should be a part of • Know appropriate party behavior • Engage based on opportunities
  • 22. How to engage: Put your best foot forward Speak and Engage with proper etiquette • Be approachable, personable • Leverage Influencers and taste-makers • Don‟t be pushy or overbearing • Avoid prolonged silences • Communicate on all channels
  • 24. Complete profiles of prospects
  • 25. What you need to keep the lights on! Must haves: • Real-time website visitor visibility; „they‟re here‟ alerts • Conversation filters; quick posting • Simultaneously post multiple channels • Real-time lead profile; behavioral view for sales engagement Turn visitors and conversations into conversions…
  • 26. Stop Marketing in the Dark Questions?
  • 27. Presented by: • Jeff Ogden • Aka The Fearless Competitor • President, Find New Customers • www.findnewcustomers.com • Jeff.ogden@findnewcustomers.com • (516) 495-9350
  • 28. Stop marketing in the dark! Act-On marketing platform World Class E-Mail Complete Set of Tools Approach and Terms Marketing Core and on One Platform that Work Deliverability • Drip, Web Analytics, • Start Simple, Automate • 3rd Generation Email Landing Pages, Forms, at Own Pace Scoring, CRM Integration, • No Extra Cost for Social Media, Reporting • Affordable Pricing; Month- Deliverability and More… to-Month Contracts • Focus Usability, Simplicity • Live Customer Support – and Manageability At No Additional Costs
  • 29. Next steps: Tremendous opportunity Slides and recording will be made available. Learn more about Act-On Join weekly demo: www.actonsoftware.com Request 1x1 demo: sales@actonsoftware.com or (877) 530.1555