1. Presentation for:
Agile Partners is a leading and a globally
focused IT Strategy & Services Company.
1

2. VISION AND MISSION
VISION
‟ Trusted, vendor -neutral and value-based, end-to-end
IT solution partner with reach for both corporate
enterprise and goverments across the globe ”
MISSION
‟ Listen to customer requests, explore technological
alternatives, and deliver an easy to use, manageable,
and scalable solution with continuous support ”

3. The Company
• Agile Partners is US & Canada operations
for Dev Information Technology Ltd
• Privately-Held
• Founded in 1997 in Ahmedabad, India
• 2000+ skilled man-power serving more
than 100+ customers pan India and
across the globe
• Experiencing steady growth of 20% each
year for the last 3 years
• Offers end-to-end solutions to meet IT
needs of customers
• Operations in Europe, USA and Canada
• 24x7 network operations center (NOC)
• 24x7 technical support center
• RFID restricted access for physical
security
• 24x7 monitoring via CCTV

4. ESTEEMED CLIENTS

5. PARTNERS AND ASSOCIATIONS

6. AWARDS AND RECOGNITIONS
AWARDS RECOGNITIONS
• Awarded by Microsoft for Best Sales • Accredited with the prestigious ISO
Partner in e-Governance for three 9001:2000 quality certification
consecutive years • NSIC-CRISIL SE1B Rated Company
• Microsoft’s National Partner Award • Microsoft Gold Certified Partner since
Best Public Sector SI, 2006, Star 2000
Partner Public Sector,2007 and most • Microsoft’s President’s Club Partner
Influential Public Sector Partner, 2008 for Microsoft Dynamics
• Bagged Finalist Status for Best ISV • Empanelled to Government of Gujarat
Product in Microsoft WPC 2004 at for Web Development and as Total
Toronto, Canada Solutions Provider
• Awarded by Microsoft as Public Sector-
Best Performing Regional Partner of
the Year,2011
• Best e-Governance Partner from
Adobe Technologies, 2011

7. DELIVERY MODELS
OFFSHORE MODEL
Our team of professionals and consultants will work from our India
development and support center over a secure network
ONSITE MODEL
Our team of professionals and consultants will work closely with
customers team at client location
HYBRID MODEL
Major of our team will work from our India development and
support center while some will work at client location

8. BOUQUET OF OFFERINGS
Enterprise Infrastructure Web Solutions Licensing and
Solutions Managed • E-Governance Consulting
• IT Strategy Services • Web Portals • Microsoft
• Cloud Computing • IT Consulting • SharePoint • Oracle
• Mobility • Remote Solutions • Adobe
• ERP Infrastructure • SEO Services • Sify
• EPM Management • Web Marketing
• CRM • IT Helpdesk • Web Hosting

9. ENTERPRISE SOLUTIONS (IT Strategy)
SOLUTION OFFERINGS
 Architecture Principles & Standards


Technical Roadmap
Virtualization Strategy ‟ ProperSolution
and
Enterprise
 Cloud Migration Roadmap
Architecture and
 Infrastructure Consolidation Strategy
Planning helps IS to
 Storage Optimization Roadmap
do More with Less at
 Application Consolidation Strategy
the same time
 Network Optimization Strategy
increasing Agility of IS
 Mobility Strategy
to Align with Business
 ERP Consolidation Strategy
 CRM , Web Marketing and SEO Strategy ”
 Backup, Failover and DR Strategy
 Call Center, Telecom and VOIP Strategy

10. ENTERPRISE SOLUTIONS (Cloud Computing)
SOLUTION OFFERINGS


Financial Assessment
Network & Security Assessment
‟ Proper Enterprise
 Application Portfolio Assessment and Solution
 IaaS, PaaS, SaaS Assessment Architecture and
 Cloud Provider Selection Planning helps IS to
 Identification of Applications do More with Less at
 Backup and DR Design & Architecture the same time
 POC for scalability, operation increasing Agility of IS
 Cloud Migration Roadmap to Align with Business
”

11. Infrastructure Management Services
Consulting Managed Help Desk
Services Services Services
• Consulting • Enterprise service desk
• 24x7 monitor, maintain &
• Active Directory Updates • IT help desk
manage
• OS Upgrades • Lifecycle support service
• Availability & performance
• Exchange Upgrades • Managed servers & storage
•Audits and compliance • Managed network & security
• Solution Design & • Managed application &
Implementations database
• Remediation • Desktop support
• DR drills and setup
Consult | Implement | Operate

12. Service Capabilities
Data Center Management
Servers, Databases, Middle Tier Apps,
Messaging, Storage Systems
Pro-active Monitoring & Incident Management
Network Management Problem, Change & Configuration Management
Routers, Switches, VoIP devices,
Network Links ITIL compliant
processes, Asset Management, Patch Management
SLA driven
engagements Availability Management
Security Management
Firewalls, Intrusion Protection Systems,
VPNs, PKI, AAA Tools Process Consulting, Audits & Reviews
Implementation/Migration Support
Desktop Management
Desktops, Laptops, File & Print Servers

13. Datacenter Operations
• Significant cost savings in the first
Systems Network Storage Application year with year-on-year
DOMAIN
improvements.
• Windows
• LAN/WAN
• SAN
• Exchange, Lotus, • Continuous innovation through
• Firewall SendMail
• UNIX • NAS service improvement
• VPN • DNS, Dir. Services
• LINUX • NetApps
• Balancing • A/V, Security recommendations, analysis of
incident patterns/events for system
stability, access to experienced
SERVICES
Configuration
Management
Management
Management
Management
management
Service Desk
infrastructure resources across
Problem
Incident
Release
Change
technology landscape.
• Operational gains through process
enhancements including enhanced
productivity, reduced duplications
Capacity IT Continuity
GOVERNANCE
and error mitigation.
• ITIL compliant standard operating
practices, which improve
Availability NOC Financial
effectiveness and competitiveness.
• End-to-end high availability
offerings including hosting services
Service Level Management / Managed Services for performance & uptime
reliability

14. ITIL Process Best Practices
Incident Problem
Management Management
Trouble Knowledge
Ticket Engine Base
Change
Service
Management
Desk
Escalation C M D B Change
Engine Workflow
NMS
Configuration Threshold
Baselines Monitoring
C M D B
IT Service Capacity
Continuity Management
Management
Reports Service Level
Engine Agreements
SLA
Availability
Management
Management

15. INFRASTRUCTURE MANAGED SERVICES
SERVICE OFFERINGS


Active Directory Upgrade
Availability & health monitoring
‟Remote Infrastructure
Management (RIM)
 Asset & software license tracking refers to remotely
 Change management managing information
 Preventive maintenance technology (IT)
 Patch assessment and deployment infrastructure such as
 Capacity planning workstations, servers,
 Application monitoring & network devices,
management storage devices, IT
 Failure prediction & management security devices of a
 Security reporting company
 Performance analysis ”
 Network management

16. MANAGED SERVICES
END-USER BENEFITS END-USER BENEFITS
• Rich NOC without up-front • Round the clock coverage. We
investment offer flexibility in selection
• Cost of engineers are shared
• Expert /skilled engineering and hence customer do not pay
support for “idle” hours
• Free from operational issues • NOC is managed by
experienced service managers
• No customization or training and they review service with
required as per the evolving customers periodically
technology • Even for a small customer with
about 5 servers, 100-300
desktops and associated
network the savings could be
over 40%
• Higher user satisfaction with
lower TCO
View Case Study

17. WEB SOLUTIONS
SOLUTION OFFERINGS
 Web portal development ‟Professional web
solutions partner who
 SharePoint development
 Business process automation and understands both the
alignment technical and design
 Static, dynamic and e-commerce angle, and also online
websites marketing to ensure
 Search Engine Optimization (SEO) your companies brand
 Web based marketing image is most
 Web hosting effectively represented
 e-Governance on the web”

18. WEB SOLUTIONS
TECHNOLOGY FEW PORTALS
• .NET framework 2.x and 3.x • Vibrant Gujarat
• JavaScript, VB Script • CM Fellowship
• AJAX, JQuery • GSWAN
• MS SQL, My SQL and MS Access • Vanche Gujarat
• SharePoint 2007 and 2010 • Kranti Teerth
• PHP • GIFT
• GCCI
• SCOPE
• IRM
• A2Z Tech Exchange
• Derby Group of Companies
• And many more…
View Case Study

19. Web Server Administration
Production Migration & Web Security Consulting &
Support & Upgrades Other Service
Management
Operating System Advanced
Refresh Administration
Hardware Platform Installation of Web
Availability Monitoring Build Environments
Refresh Plug-ins
Application Software/Version Incident & Events for
Proof of Concepts
Deployment Support Upgrade Web Security
LDAP/ADS Server
Installations &
Testing Administration & Process Automation
Configurations
Tuning
Availability Capacity & Implementation & Availability Capacity & Scripting &
Performance Reports Rollout Performance Reports Customization
• Reduction in risks through guaranteed service levels, • Access to experienced resources who have managed
reduction no of incidents, predictive cost model, critical environment with business critical SLAs.
minimized staff turnover impact. • Hassle-free support mechanism with 24x7 coverage.
• High availability solutions for uninterrupted e- •Expert evaluation of all aspects of the Web program
business. designed to minimize capital expenditures and gain
• Comprehensive performance reporting. efficiencies.

20. DB Server Administration
Production Application Migration and Consulting &
DBA Services DBA Services Upgrades Other Service
24x7 Production
Database Design Cross Data Migration Reverse Engineering
Support
Cross Platform Best Practices &
Backup & Recovery Database Refreshes
Migration Standards
Query Tuning & Legacy Data
Performance Tuning Proof of Concepts
Performance Conversion
Security & Audits Security & Audits Data Consolidation Data Warehousing
Deployment & Deployment &
Version Upgrades DBA Services
Administration Administration
• Reduction in risks through guaranteed service levels, • End-to-end solution that can be customized to
reduction of incidents, predictive cost model and meet specific needs or compliance requirements
minimized staff turnover impact • Improved response time, throughput and efficiency
• Scalable solutions that can support large volumes • Enhanced performance of CPU, memory and disk
• Flexible delivery and pricing models • Fast fault recovery, data protection and disaster
• 24x365, industry leading support planning

21. LICENSING AND CONSULTING
SERVICE OFFERINGS
 Microsoft licenses
‟ Focusing on on how
 Adobe licenses
 Oracle licenses
advising
 Sify digital signatures
businesses
 End-to-end IT consulting
best to use
information
technology to meet
their business
objectives
”

22. Q/A?

23. Backup Slides

24. ENTERPRISE SOLUTIONS (ERP/CRM)
SOLUTION OFFERINGS
Exploring and discovering the power of
Microsoft Dynamics ‟Integrating internal
and external
 Financial management
management
 Planning and budgeting
information across an
 Project management
organization,
 Supply chain management
embracing
 Business intelligence
finance/accounting,
 Customer relation management
manufacturing, sales
 Human resource management
and service, CRM, etc.
 Collaboration
with an integrated
 Custom modules and more…
software application ”

25. ENTERPRISE SOLUTIONS (ERP/CRM)
ERP/CRM ADVANTAGES INDUSTRIES
• Connect with customers • Public sector
• Gain better business insight • Manufacturing (Discrete)
• More productive people and • Service industry
processes
• Manage organizational growth
• Manage financial accountability
and compliance
• Reduce IT costs
• Respond to changing business
conditions

26. ENTERPRISE SOLUTIONS (EPM)
SOLUTION OFFERINGS
Exploring and discovering the power of
Microsoft Project Suite ‟tools for scheduling,
Providing powerful
 Demand management
tracking, and
 Portfolio selection & analytics
updating projects that
 Resource management
help organisations to
 Schedule management
optimize resources,
 Financial management
minimize costs,
 Time & task management
manage scope, and
 Team collaboration
deliver on time ”
 Business intelligence & reporting
 Administration, scalability &
extensibility

27. ENTERPRISE SOLUTIONS (EPM)
EPM ADVANTAGES INDUSTRIES
• Reduce costs and drive • Manufacturing
efficiency through unified • Construction
project and portfolio • Government contracting
management
• Public sector
• Improve productivity
• IT industry
• Project initiation & business
case development • And more…
• Portfolio selection
• Web-Based project editing
• Enhanced reporting & business
intelligence

28. RIM - CASE STUDY
Challenge
• 20 production, 6 staging and 10 non-production servers
• More than 475 desktops all connected to Exchange Server 2000
as well as Exchange Server 2003
CLIENT SPEAKS
• No track of system and services availability and IT support was not
“Congratulations on a available 24x7x365
successful migration. • Client wanted to reduce the TCO and increase ROI
You should be very proud of Solution
what you have accomplished • Consolidated servers and moved core services on virtualization
here as this was no small with just 6 physical servers
feat. Another heroic effort by • Migrated all email accounts to Exchange 2007 with load balanced
a great team!” CAS and HUB with Mailbox storage on SAN
- Norm Williams • Implemented 24x7 monitoring
Program Manager (IT) • Implemented 24x7 centralized support desk as per the ITIL’s
standard governed by stringent SLA
TECHNOLOGY Benefits
• Monthly savings of 20-22% on support costs
• Windows Server 2008 R2 • Automation and optimization of repetitive tasks reduced work
• Exchange Server 2007 load on internal team members
• Kayako • Helpdesk resolution time improved by 50% thus increasing the
• Nagios end-user satisfaction and trust of stake holders
• Custom WMI Scripting
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