1. 1 Infor in THE BI SURVEY 12
THE
BI SURVEY 12
The Customer Verdict
The world’s largest survey of
11
business intelligence software users
Infor in THE BI SURVEY
This document is a specially produced summary by
BARC of the headline results for Infor
This document is not to be shared, distributed or reproduced in any way without first purchasing
licensing rights and the express prior permission of BARC.
2. 2 Infor in THE BI SURVEY 12
Table of Contents
Infor in THE BI SURVEY 12 ................................................................................................... 3
Infor overview ....................................................................................................................3
Infor customer responses ..................................................................................................3
Product usage ................................................................................................................. 4
Customer demographics ................................................................................................. 4
Product penetration ......................................................................................................... 4
Number of users.............................................................................................................. 4
Peer Groups ........................................................................................................................... 5
KPI Results for Infor in Peer Group “BI Giants” ..................................................................6
KPI Results for Infor in Peer Group “Performance Management vendor” ...........................8
KPI Results for Infor in Peer Group “Small and Medium Enterprise Projects
vendor” ..............................................................................................................................9
Summary.............................................................................................................................. 10
Marketing Statements .......................................................................................................... 10
3. 3 Infor in THE BI SURVEY 12
Infor in THE BI SURVEY 12
Infor overview
Through its rapid acquisition policy, Infor now has several BI tools. Although Infor did
not acquire any BI vendors directly, it acquired ERP vendors that had previously
acquired BI vendors.
The roots of most of its BI components available today lie in the German MIS AG (and
its Alea MOLAP server) which was acquired by Systems Union before being itself
acquired by Infor. For a while performance management tools from Geac (who
acquired Comshare before being itself acquired by Infor) played a role in the portfolio
but there is now a clear preference towards the former MIS product line. The acquired
products have subsequently been renamed and merged as Infor10 ION BI, which we
refer to as Infor10 in this Survey.
Infor customer responses
Infor featured in The BI Survey 9 but didn’t have enough responses to be included in
last year’s survey. This year, they are back in The BI Survey with 69 participants. All
respondents stated that they were using Infor10.
4. 4 Infor in THE BI SURVEY 12
Product usage
Standard/Enterprise 94%
Reporting 3%
36%
Dashboards
39%
94%
Ad hoc query
3%
74%
OLAP Analysis
18%
Visual Analysis/ 23%
Data Discovery 31%
Predictive Analysis/ 10%
Data Mining 30%
82%
Budgeting/Planning
12%
44%
Financial consolidation
21%
in use % planned %
Customer demographics Product penetration
70% Percentage of employees
using Infor at customer sites
60% 58%
Average 6%
50%
40% 36%
Number of users
30% Number of users using Infor
Median 54
20%
Average 172
10% 6%
0%
<100 100-2500 >2500
Number of emplo yees in different size
classes for Infor customers
5. 5 Infor in THE BI SURVEY 12
Peer Groups
Peer groups are used to ensure similar products are compared against each other
both in fairness to the vendor and for the benefit of the customer. The groups are
essential to allow fair and useful comparisons of products that are likely to compete.
The peer groups are primarily data-driven and based on how customers say they
use the product.
Infor features in the following peer groups:
- BI Giants
- OLAP Analysis vendor
- Performance Management vendor
- Small and Medium Projects vendor
For more details on the KPIs, see the ‘KPIs and Dashboards’ document.
6. 6 Infor in THE BI SURVEY 12
KPI Results for Infor in Peer Group “BI Giants”
Top ranked BI Giant in product satisfaction
Infor (1) 1.18
MicroStrategy (2) 1.14
Microsoft SSAS (3) 1.13
Microsoft SSRS (4) 1.09
QlikTech (5) 1.04
Average 1.00
Oracle OBIEE (6) 0.97
IBM Cognos BI (7) 0.94
Microsoft Excel (8) 0.93
IBM Cognos TM1 (9) 0.93
Oracle Essbase (10) 0.92
SAP BW (11) 0.91
SAP BO WebI (12) 0.90
Information Builders (13) 0.90
0.89 1.00 1,19
min max
Through its history in the BI market and its broad portfolio, Infor has performed
admirably in the product satisfaction category. This year Infor ranks as number one,
beating even the largest vendors in the market.
Leading BI Giant in customer satisfaction
Information Builders (1) 1.23
Infor (2) 1.16
MicroStrategy (3) 1.15
QlikTech (4) 1.09
Microsoft SSAS (5) 1.09
IBM Cognos TM1 (6) 1.06
Average 1.00
Microsoft SSRS (7) 0.99
Oracle Essbase (8) 0.94
SAP BW (9) 0.90
Microsoft Excel (10) 0.87
IBM Cognos BI (11) 0.81
SAP BO WebI (12) 0.75
Oracle OBIEE (13) 0.73
0.72 1.00 1.24
min max
As one of the largest business software vendors in the world, Infor receives good
customer feedback on its BI portfolio.
7. 7 Infor in THE BI SURVEY 12
Leading BI Giant in agility
QlikTech (1) 1.31
IBM Cognos TM1 (2) 1.30
Infor (3) 1.24
Microsoft Excel (4) 1.18
Average 1.00
Oracle Essbase (5) 0.99
Information Builders (6) 0.97
Microsoft SSAS (7) 0.96
Microsoft SSRS (8) 0.91
SAP BO WebI (9) 0.88
IBM Cognos BI (10) 0.86
MicroStrategy (11) 0.79
Oracle OBIEE (12) 0.75
SAP BW (13) 0.59
0.58 1.00 1.32
min max
This result corresponds with BARC’s experience in the field. Infor is an agile product
that supports business units across a range of different BI categories. Its
multidimensional database in particular enables Infor to work in an agile way,
fulfilling most of its customers’ requirements.
8. 8 Infor in THE BI SURVEY 12
KPI Results for Infor in Peer Group “Performance
Management vendor”
Leading Performance Management vendor in competitiveness
Evidanza (1) 1.18
Jedox (2) 1.11
Infor (3) 1.04
Oracle Essbase (4) 1.01
Average 1.00
BOARD (5) 0.98
Cubeware (6) 0.93
IBM Cognos TM1 (7) 0.92
0.91 1.00 1.19
min max
Through its broad portfolio of reporting, dashboarding, analysis and performance
management tools, Infor supports a broad range of BI application areas which is
reflected in this good result in the competitiveness category.
Top ranked Performance Management vendor in product satisfaction
Infor (1) 1.13
Cubeware (2) 1.05
Average 1.00
Jedox (3) 0.99
BOARD (4) 0.92
Evidanza (5) 0.91
IBM Cognos TM1 (6) 0.90
Oracle Essbase (7) 0.88
0.87 1.00 1.14
min max
Due to Infor’s flexible database and front-end solutions, customers report a high level
of satisfaction in this category. Companies use Infor in a wide variety of performance
management scenarios and this is reflected in these results.
9. 9 Infor in THE BI SURVEY 12
KPI Results for Infor in Peer Group
“Small and Medium Enterprise Projects vendor”
Top ranked SME Project vendor in lowest number of administrators per seat
Infor (1) 2.33
IBM Cognos TM1 (2) 2.16
BOARD (3) 2.00
Decisyon (4) 1.67
QlikTech (5) 1.33
Dimensional Insight (6) 1.33
Tableau (7) 1.29
Microsoft SSRS (8) 1.17
Cubeware (9) 1.06
Jedox (10) 1.03
Average 1.00
TARGIT (11) 0.83
Microsoft SSAS (12) 0.83
Bissantz (13) 0.83
Cyberscience (14) 0.78
Pentaho (15) 0.67
Evidanza (16) 0.67
Phocas (17) 0.45
Yellowfin (18) 0.37
0.36 1.00 2.34
min max
Infor requires a low level of administration thanks to the high usability of its products.
This allows a good deal of agility in the way line-of-business are able to use Infor.
10. 10 Infor in THE BI SURVEY 12
Summary
Infor offers a user-oriented and flexible product portfolio achieving its best results in
the customer satisfaction category. Infor offers not only a reporting and analysis
solution centered around its multidimensional database, but its portfolio also consists
of an impressive range of performance management solutions. Infor competes well
with other large software vendors and achieved a leading position in many of the
KPIs in this peer group.
Marketing Statements
BI Giants
Leading BI Giant in goal achievement
Leading BI Giant in lowest number of administrators per seat
Leading BI Giant in in proportion of employees index
Leading BI Giant in functional scope
Leading BI Giant in competitive win rate
Leading BI Giant in cloud BI
Leading BI Giant in collaboration
Top ranked BI Giant in product satisfaction
Leading BI Giant in vendor support
Leading BI Giant in implementer support
Leading BI Giant in customer satisfaction
Leading BI Giant in project length
Leading BI Giant in self service
Leading BI Giant in agility
OLAP analysis vendor
Leading OLAP analysis vendor in lowest number of administrators per seat
Leading OLAP analysis vendor in collaboration
Leading OLAP analysis vendor in product satisfaction
Leading OLAP analysis vendor in implementer support
Leading OLAP analysis vendor in customer satisfaction
Leading OLAP analysis vendor in self service
11. 11 Infor in THE BI SURVEY 12
Performance Management vendor
Leading Performance Management vendor in lowest number of administrators per
seat
Leading Performance Management vendor in variety of data types
Leading Performance Management vendor in big data
Leading Performance Management vendor in competitive win rate
Leading Performance Management vendor in competitiveness
Leading Performance Management vendor in cloud BI
Leading Performance Management vendor in collaboration
Top ranked Performance Management vendor in product satisfaction
Leading Performance Management vendor in self service
Small and Medium Enterprise Projects vendor
Top ranked SME Project vendor in lowest number of administrators per seat
Leading SME Project vendor in collaboration
Leading SME Project vendor in product satisfaction
