1. User Experience Services Capabilities and Methodology

2. UX Services Overview You’re in good hands After your successful ideation, roadmap and prototype Digital Strategy exercises, Vignette User Experience Services (UX Services) is there to help you take your vision into reality by providing skilled subject matter expertise that you will be hard-pressed to find anywhere else. Our UX designers and consultants are highly skilled in Vignette technologies and products and can ensure your corporate branding and customer experience objectives are designed and implemented using all the latest industry standards and best practices available while ensuring that self management and autonomy is the goal after launch. Key Service offerings UX Consulting Dedicated skill set expertise in an advisory or retainer role. Provide design reviews early in project, best practice training, user review workshops, ADA and 508 compliance reviews, report and analysis and architecture reviews. UX Design Services: Professional creative design services from ground up. Conceptual designs, low to high fidelity mockups UX Development Services: Subject matter expertise UI implementation services of your branding and UX designs. You have options While to ensure the best customer experience and UX results for your project, we recommend using the complete package of UX Services above, we understand that your project may not allow for this, therefore our UX Consulting, Design and Development Services can be arranged independently as building bock components.

3. UX Detailed Capabilities UX services help build the right customer experience for your web properties. We design for usability, learnability and intuitive interactions with a variety of research tools that uncover needs, expectations, and behavior of your audience. Our subject matter experts will implement your design quickly, efficiently and in accordance with the latest standards and guidelines. In addition all of the following services can be engaged when federal clearance is required. Our User Experience services span…

4. UX Consulting Dedicated skill set expertise in an advisory or retainer role. Provide design reviews early in project, best practice training, user review workshops, ADA and 508 compliance reviews, report and analysis and architecture reviews. Exercises and Deliverables may include: Design Strategy UX Heuristic Review & Evaluation ADA-508 and WCAG 2.0 Compliance Testing Card Sorting User Studies and Interviews Persona and Role Development Creative Brief Customized Training and Workshops VCA/VCS Strategy and Design Quick Site Design Review and Readiness VAP UI Architecture Health Check

5. UX Design Services Professional creative design services from ground up. Conceptual designs, low to high fidelity mockups. Deliverables may include: Mood Boards Wireframes Sitemaps Conceptual Mockups High Fidelity Mockups Functional HTML/CSS Mockups

6. UX Development Services Subject matter expertise UI implementation and development services of your branding and UX designs. Deliverables may include: VAP Themes, Styles , Grid, Secondary Pages and Presentation Components DPM Presentation Templates DSM Templates VAP Portlet views Additional services and skills on staff: UI/Branding migration to Vignette Omniture tracking for rich and dynamic media Flash design & development

7. Successful Blended Team Projects California State Automobile Association: www.csaa.com/portal/site/CSAA University of Texas Southwestern: www.utsouthwestern.org Emergency Medical Physicians: mypulse.emp.comMartha Stewart: www.marthastewart.com U.S. Citizenship and Immigration Services: www.uscis.gov International Trucks: www.internationaltrucks.com Nike B2B: www.nike.net (extranet) Grant Thornton: www.grantthornton.com FOX Business: www.foxbusiness.com

8. Methodology User Experience and VPS Solutions Methodology

9. Delivery Framework Program/Project Management Discover Design Develop Deploy Manage Start Up Discover & Prototype Design & Prototype Develop & Test Deploy & Test Prepare Project Kickoff Manage 2 Weeks 3 Weeks 4 Weeks 2 Weeks

10. Delivery Framework DetailsUser Experience Services thread in the VPS Framework Design 2 Develop 3 Deploy 4 Discover 1 Manage 5 Tracks Walk Through Sales Demo Deploy Builds to UAT/Production Environments Walk Through Requirements Document Walk Through Design Document Post Launch Support Application Demonstrate Capabilities&Align Terminology Enhance Prototype to Validate Key Design Considerations Configure & Develop the Application Establish Monitoring & SOPs Design & Document Application Architecture Prototype using OOTB capabilities and identify gaps/extensions needed User Acceptance Testing Integration with Third Party Applications Establish Vignette CoE& Ensure in-house Vignette Skills Develop Test Scripts Integration Testing Technology Adoption & Enterprise Propagation Define & Document Business Requirements Discover & Prototype Design & Prototype Develop & Test Deploy& Test Install Development/Prototype Environment Performance Testing & Tuning System Testing Define Test Cases & Test Plan Plan Subsequent Releases & Enhancements Infrastructure Define & Document Technical Requirements Design & Document System Architecture Install & Configure UAT/Production Environments Assess DeploymentReadiness Periodic System Health Checks UE Consulting ServicesUI Review & Guidance User Experience UE Creative Services Validate UI Design & Readiness UE Development Services UI Testing & Readiness Complete Project Close Out Migration Define & Document Asset Migration Requirements Design & Document Asset Migration Process Develop Scripts and Processes for Migration Run Scripts & Migrate Assets Migrate Additional Assets Manage Start Up Project Kickoff

11. VSM Roles & Deliverables Design 2 Develop 3 Deploy 4 Discover 1 Manage 5 Roles Involved Project Sponsor - Vignette / Client Project Manager - Vignette / Client Technical Lead Technical Lead Technical Lead Technical Lead Technical Lead Architect Architect Install/Configuration Architect/Perf . SME Developer Developer Developer Developer Developer UX SME UX SME UX SME UX SME Vignette Migration SME Migration SME Migration SME Migration SME Client Business Analyst Business Analyst Business Analyst Business Analyst Business Analyst Architect Architect Architect Architect Architect Developer Developer Developer Developer Developer Sys. Admin/DBA Sys. Admin/DBA Sys. Admin/DBA Sys. Admin/DBA Sys. Admin/DBA Deliverables Go Forward Plan Status Report Status Report Status Report Status Report Project Plan 1.0 Project Plan 2.0 Code Releases Production Builds Migration Scripts Test Results Requirements Document Design Document Test Scripts Prototype Enhanced Prototype UX Development Services Deliverables UX Consulting Services Deliverables Install Document Test cases UX Creative Services Deliverables UX Development Services Deliverables Timeline 3 Weeks 4 Weeks 3 Weeks 2 Weeks 2 Weeks

12. MethodologySample blended team engagement between Vignette, Customer and Creative Agency Discovery Phase UE Architect key member of team through all phases. Meet with client and creative agency to review design strategy, requirements and scope. Participate in creative design reviews and provide feedback where/when necessary. Communicate best practices as they pertain to designing for dynamic portal and content management systems when appropriate. If applicable, execute any of the UE Consulting packages outlined above. Design Phase Participate in creative design reviews and provide feedback where/when necessary. Create product UI Implementation Recommendation Document for final design. If applicable, execute any of the UE Design Services packages outlined above. Implementation Phase Lead the implementation of presentation components in Vignette Products. Serve as the conduit between development team, customer and creative agency to ensure customers brand identity is maintained, best practices and industry standards are followed. If applicable, execute any of the UE Development Services packages outlined above. Testing Phase Execute ADA-508 and WCAG compliance testing and document solutions and recommendations.

13. BenefitsWhy use User Experience Services? Our User Experience Consultants and Architects are… Unparalleled product specific subject matter experts. Dedicated creative and usability resources utilizing best practice design principals. Educated and trained in Design and Usability disciplines. Certified User Analysts*. Active participants in industry and community forums often presenting on related UX topics at conferences like Vignette Village. Highly skilled in designing for Vignette product specific user interfaces. Versed in the latest design software and tools such as Flash, Photoshop and Illustrator. Cleared for U.S. Federal Government projects that require appropriate security clearances*. Excellent addition to your team as the conduit between your stakeholders, developers and creative agency. * Not all consultants have certifications and/or clearances.

14. The UX Mission Ongoing effort to maintain a well rounded, balanced, skilled, professional services organization that can support our clients and business units by providing a highly specialized subject matter skill-set in User Experience and related technologies and disciplines. We offer our clients a specialized discipline with field expertise and forward looking industry insight to ensure successful projects and elevated User Experience, enhanced usability and compliant solutions. Execute on Next Generation Web and Web 2.0 and ensure a positive Customer Experience.