Online Operations & IT How Online Operations & IT creates value Online Value Chain We are business partners in the value chain that produces Online Content a solid operating model … Demand Management Process Ensures the construction of a project portfolio oriented to value-enabling IT Service Delivery Management Ensures that the firm addresses the business and IT imperatives with the best service-level / cost combination available Technology Portfolio Management Ensures the construction of a technological portfolio oriented to sustain business innovation IT Assets Management Ensures competitive costs and excellence in service with commodities & infrastructure vendors swapping frequently...