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Using a Virtual Marketplace to
Evaluate Your Marketing Strategy
June 19,2013
Welcome to Our Second Installment!
2 weeks, 5 webcasts, improved marketing effectiveness
1. TransformationalMarketing Mix Optimization Using a VirtualMarketplace
Presenter: JeffMaloy,SeniorVice Presidentand Chief Marketing Officer
Available On Demand: brighttalk.com/webcast/1336/76329
2. Using a Virtual Marketplace to Evaluate Your MarketingStrategy
Presenter: Eric Paquette,SeniorVice President„
Available On Demand: brighttalk.com/webcast/1336/76331
3. Optimizing Your Media Plan for the Bought-Owned-Earned World
Presenter: RolfOlsen,Vice President
Available On Demand: brighttalk.com/webcast/1336/76333
4. Leveraging Marketing Investments with MarketingMix Modeling
Date:Wednesday,June 26
Time: 1 pm EDT
Presenter: Irina Pessin,Managing Partner,Data2Decisions US
5. MarketingAnalytics:5 Things Every CMO Should Know
Date:Thursday,June 27
Time: 1 pm EDT
Presenter: PeterKrieg,Presidentand CEO
Series Schedule
Think…
For a PDF of this presentation and our advertorial
on using big data for marketing planning…
Email: ami.bowen@copernicusmarketing.com
Who Am I?
Eric Paquette
Senior Vice President
Copernicus Marketing Consulting & Research
Helping clients develop, execute and evaluate transformational marketing strategies
Today
 Why we use new modeling techniques to simulate marketplaces and media
eco-systems
 How they can inform both short term-media planning and potentially longer-
term strategy
 What are useful marketing research inputs to building better models
 How these, when incorporated in the model, inform the effectiveness of our
strategy
THEN: NOW:
7
Marketing is becoming more complex
From this…
27 4 11 18 25 1 8 15 22 29 5 12 19 26 3 10 17 24 31 7 14 21 28 5 12 19 26 2 9 16 23 30 6 13 20 27 5 12 19 26 2 9 16 23 30 7 14 21 28 4 11 18
$654,000
$654,000
$654,000
$654,000
$11,315,000
$11,315,000
$11,315,000
$11,315,000
$13,657,000
$13,657,000
$13,657,000
$2,962,000
$2,962,000
$2,962,000
$2,962,000
$1,200,000
$550,000
$550,000
$33,760,000
$33,760,000
$765,000
$765,000
$2,970,000
$2,970,000
$9,085,000
$2,325,000
$2,325,000
$1,025,000
$1,025,000
$525,000
$525,000
$225,000
$225,000
$64,920,000$64,920,000
$175,000 $175,000 $175,000
$75,000 $75,000 $75,000
$1,050,000 $775,000 $500,000
$450,000 $375,000 $200,000
$9,085,000
$255,000$350,000 $385,000 $385,000 $385,000 $255,000 $255,000$350,000 $350,000
$33,760,000
$255,000 $255,000 $255,000
$550,000
$5,627,000 $13,624,333 $9,985,667 $4,523,000
135 180 90180 135 90
35/83 43/107 27/5239/113 35/89 27/60
$483,000 $624,000 $305,000$670,000 $528,000 $352,000
285 243 243 243 132 265285 380 190
65/156 62/132 62/131 60/126 45/70 60/14263/155 70/210 54/106
$2,115,000 $1,275,000 $1,265,000 $1,335,000 $492,000 $974,000$2,053,000 $2,802,000 $1,346,000
200 168 166 163 82 163200 266 133
59/104 56/87 56/86 53/81 36/40 50/8257/102 64/135 46/68
$1,810,000 $1,020,000 $1,010,000 $1,080,000 $397,000 $785,000$1,738,000 $2,350,000 $1,125,000
77 50 34
M ay Jun
28/37 21/23 14/16
$312,000 $212,000 $130,000
CostJul Aug Sep Oct Nov Dec Jan Feb M ar Apr
66 HH GRPs/Week GM + DR TV 50/50 :30/:15
95 HH GRPs/week GM + DR TV 100% :30s 81 HH GRPs/week GM 35% :30s/65% :15s + DR TV 100% :30s
$1,200,000
45 HH GRPs/week DRTV Only 100% :30s
~45% reach/month
~55%+ reach/month
~50% reach/month + Dog Wet & Treats New Creative Launch (P4CB)
66 HH GRPs/wk GM + DR TV 100% :15
~45% reach/month
… to this
Search
Aggregated Content
In-Store
E-Commerce
Content Syndication
Pre -Launch
Public Relations
Outreach to
Influencers
Sponsorships
Print Live Read Radio
Lifestyle PaidMedia
Paid Video
(TV, Digital)
AwarenessDriving Paid Media
Radio
WOM
Live Events
Paid Social
Mobile App Facebook App
Partnerships
YOURBRAND
HERE
0.85
2.11
0.77
0.91
1.35
2.37
0.69
1.74
0.86 0.87
1.89
3.32
TV OOH Print Radio Digital Search
We need to evolve how we evaluate and plan
Social
MarketingROIby Media
Fromtraditional MMM to….. ….a deeper cross-channelunderstanding of
the eco-systemand network effects
New analytic techniques likeABM or CCM are providing increased understanding of
the market and enabling evaluation and simulation the way that media is planned.
11
Why simulation modeling?
Bought Owned Earned
Models provide planning capability to optimize for the immediate-to-short term
Knowing what we know, and
given our current strategy, how
do we optimize our plan?
They also provide important diagnostics about the strategy, possibly identifying areas
for improvement over the longer term.
CCM
BOE Media
Agent
Population
Sales /
Other
Metrics
Exogenous
/Macro
Effects
Competitive
Activity
A“basic” ABM or CCM explains the effects of BOE media, competitive activity,
exogenous effects on an Agent population on sales or other metrics.
Search
Aggregated Content
In-Store
E-Commerce
Content Syndication
Pre -Launch
Public Relations
Outreach to
Influencers
Sponsorships
Print Live Read Radio
Lifestyle PaidMedia
Paid Video
(TV, Digital)
AwarenessDriving Paid Media
Radio
WOM
Live Events
Paid Social
Mobile App Facebook App
Partnerships
YOURBRAND
HERE
Models are improved by having a fundamental understanding of how marketing and
media work.
More informed models will provide more detailed insights into the plan and strategy.
Marketing Investments
 TV Advertising
 PrintAdvertising
 “MDF”Spend
 PR
 Sponsorships
A Forecasting and Campaign Evaluation Model
 Web Site
 Rankingin
Search Engines
 PartnerSpend
 POS Presence
External Influences
 Economic/SocialTrends
 Category Trends
 MarketSegment
 Competitive Activity
 Price Trends
 Popularity of YourSponsorship
 Sales Associate Support
Awareness of and Familiarity with
Your Brand
Penetration of Marketing
Activities
Attributes/Benefits Perceived
in Your Brand
Search Your Brand
(e.g.,web, “shop”)
Purchase
Consideration
Your Sales
Brand
Equity
 Market Segmentation
 BrandAdvocates
 Shopper Journey
 Advertising Tests
 Brand Tracking / Drivers Analysis
 Creative / Message Tests
Agents can be better informed with your existing marketing research
Your market segmentation provides a wealth of useful information
Happy
Families
Struggling to
Get By
Always an
Angle
Simple &
Settled
Savvy
Sophisticates
# of U.S. Adults 38MM 38MM 48MM 32MM 44MM
Annual Spend $133 $131 $98 $95 $71
% of Category Spending
(Index)
26%
(136)
24%
(127)
21%
(95)
14%
(92)
15%
(69)
Current Share 27% 20% 16% 16% 14%
% of Current Opportunity
(Index)
37%
(195)
22%
(107)
19%
(71)
10%
(63)
10%
(45)
DifferentDemographics
DifferentMedia Behaviors
Differentin Needs/Motivations
DifferentBuying Occasions
DifferentChannel/ Store Preferences
Revealing insights about your plan and your segments
Search
Aggregated Content
In-Store
E-Commerce
Content Syndication
Pre -Launch
Public Relations
Outreach to
Influencers
Sponsorships
Print Live Read Radio
Lifestyle PaidMedia
Paid Video
(TV, Digital)
AwarenessDriving Paid Media
Radio
WOM
Live Events
Paid Social
Mobile App Facebook App
Partnerships
YOURBRAND
HERE IS IT THE PLAN
OR THE SEGMENTS
THEMSELVES
Salesby Segment
Leverage the network capabilities of models and incorporate Brand Advocates
Design Agents to represent your Brand Advocates
 How many are there?
 What are their demographics /
media behaviors?
 What are their advocacy behaviors?
Are Advocates important or not from a planning perspective?
 Does the plan reach the Advocates?
 Are there enough of them to drive sufficient sales?
 Do they reach the right segments?
 Are they active enough?
Map out the Customer Journey
 What are the steps?
 When are different media / touch
points used?
 What is sought?
 Are there seasonalelements?
 Does advertising reach people with
the right message during the right
moments and mindset?
Include brand ratings and drivers analyses to establish the links between brand
perceptions and behaviors
Perceptions of Our Brand vs. Competition on Each Attribute
Both the Same
Our Brand
Superior
Excellent:
Could not Be
Better
Acceptable,
But Could Be
Better Unacceptable
Our Brand
Inferior
Motivating
Power of
Attribute/
Benefit
High
Key
Positioning
Opportunity
Price of
Entry—
Maintain
Possible
Opportunity
Major
Opportunity
Serious
Weakness—Try
to Fix
Mod Secondary
Opportunity
Secondary
Price of Entry
Secondary
Opportunity
Secondary
Opportunity
Secondary
Weakness
Low
Potential
Opportunity—
Increase
Importance?
Cut Costs? No Action No Action No Action
Brand
Strategy
Matrix™
Value of Strategy Ranked from highest to  lowest





Advertising, creative and message tests inform the effects
 Who recalls the ad?
 What attributes / benefits are
improved?
 Who cares about those the most?
 Who is inspired to act?
Diagnostics indicate value of opportunities for longer term strategy improvement
 What is it worth in sales, or cost savings?
 What is the implied ROI of investments in strategy improvement?
Media Investment
Sales
Effect of Strategy
Improvement
Current Strategy
Improved Strategy
Recap
 New market models can significantly enhance the planning process by providing
feedback and simulation capabilities in the same way that media are planned
 The more you inform those models with your understanding of the market, the
better able they will be to explain sales or other useful metrics
 Informing with your “strategy” also enables evaluation / diagnostics of your strategy
 Enables identification of weaknesses that should be improved and even expected
levels of return for making those improvements
Optimizing Your Media Plan for
the Bought-Owned-EarnedWorld
Rolf Olsen, Vice President, Director of Marketing Analytics
Tuesday, June 25, 2013
Think…
For a PDF of this presentation and our advertorial
on using big data for marketing planning…
Email: ami.bowen@copernicusmarketing.com
Eric Paquette, Senior Vice President
(617) 449-4189
Eric.Paquette@copernicusmarketing.com

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Using a Virtual Marketplace to Evaluate Your Marketing Strategy

  • 1. Using a Virtual Marketplace to Evaluate Your Marketing Strategy June 19,2013
  • 2. Welcome to Our Second Installment! 2 weeks, 5 webcasts, improved marketing effectiveness
  • 3. 1. TransformationalMarketing Mix Optimization Using a VirtualMarketplace Presenter: JeffMaloy,SeniorVice Presidentand Chief Marketing Officer Available On Demand: brighttalk.com/webcast/1336/76329 2. Using a Virtual Marketplace to Evaluate Your MarketingStrategy Presenter: Eric Paquette,SeniorVice President„ Available On Demand: brighttalk.com/webcast/1336/76331 3. Optimizing Your Media Plan for the Bought-Owned-Earned World Presenter: RolfOlsen,Vice President Available On Demand: brighttalk.com/webcast/1336/76333 4. Leveraging Marketing Investments with MarketingMix Modeling Date:Wednesday,June 26 Time: 1 pm EDT Presenter: Irina Pessin,Managing Partner,Data2Decisions US 5. MarketingAnalytics:5 Things Every CMO Should Know Date:Thursday,June 27 Time: 1 pm EDT Presenter: PeterKrieg,Presidentand CEO Series Schedule
  • 4. Think… For a PDF of this presentation and our advertorial on using big data for marketing planning… Email: ami.bowen@copernicusmarketing.com
  • 5. Who Am I? Eric Paquette Senior Vice President Copernicus Marketing Consulting & Research Helping clients develop, execute and evaluate transformational marketing strategies
  • 6. Today  Why we use new modeling techniques to simulate marketplaces and media eco-systems  How they can inform both short term-media planning and potentially longer- term strategy  What are useful marketing research inputs to building better models  How these, when incorporated in the model, inform the effectiveness of our strategy
  • 7. THEN: NOW: 7 Marketing is becoming more complex
  • 8. From this… 27 4 11 18 25 1 8 15 22 29 5 12 19 26 3 10 17 24 31 7 14 21 28 5 12 19 26 2 9 16 23 30 6 13 20 27 5 12 19 26 2 9 16 23 30 7 14 21 28 4 11 18 $654,000 $654,000 $654,000 $654,000 $11,315,000 $11,315,000 $11,315,000 $11,315,000 $13,657,000 $13,657,000 $13,657,000 $2,962,000 $2,962,000 $2,962,000 $2,962,000 $1,200,000 $550,000 $550,000 $33,760,000 $33,760,000 $765,000 $765,000 $2,970,000 $2,970,000 $9,085,000 $2,325,000 $2,325,000 $1,025,000 $1,025,000 $525,000 $525,000 $225,000 $225,000 $64,920,000$64,920,000 $175,000 $175,000 $175,000 $75,000 $75,000 $75,000 $1,050,000 $775,000 $500,000 $450,000 $375,000 $200,000 $9,085,000 $255,000$350,000 $385,000 $385,000 $385,000 $255,000 $255,000$350,000 $350,000 $33,760,000 $255,000 $255,000 $255,000 $550,000 $5,627,000 $13,624,333 $9,985,667 $4,523,000 135 180 90180 135 90 35/83 43/107 27/5239/113 35/89 27/60 $483,000 $624,000 $305,000$670,000 $528,000 $352,000 285 243 243 243 132 265285 380 190 65/156 62/132 62/131 60/126 45/70 60/14263/155 70/210 54/106 $2,115,000 $1,275,000 $1,265,000 $1,335,000 $492,000 $974,000$2,053,000 $2,802,000 $1,346,000 200 168 166 163 82 163200 266 133 59/104 56/87 56/86 53/81 36/40 50/8257/102 64/135 46/68 $1,810,000 $1,020,000 $1,010,000 $1,080,000 $397,000 $785,000$1,738,000 $2,350,000 $1,125,000 77 50 34 M ay Jun 28/37 21/23 14/16 $312,000 $212,000 $130,000 CostJul Aug Sep Oct Nov Dec Jan Feb M ar Apr 66 HH GRPs/Week GM + DR TV 50/50 :30/:15 95 HH GRPs/week GM + DR TV 100% :30s 81 HH GRPs/week GM 35% :30s/65% :15s + DR TV 100% :30s $1,200,000 45 HH GRPs/week DRTV Only 100% :30s ~45% reach/month ~55%+ reach/month ~50% reach/month + Dog Wet & Treats New Creative Launch (P4CB) 66 HH GRPs/wk GM + DR TV 100% :15 ~45% reach/month
  • 9. … to this Search Aggregated Content In-Store E-Commerce Content Syndication Pre -Launch Public Relations Outreach to Influencers Sponsorships Print Live Read Radio Lifestyle PaidMedia Paid Video (TV, Digital) AwarenessDriving Paid Media Radio WOM Live Events Paid Social Mobile App Facebook App Partnerships YOURBRAND HERE
  • 10. 0.85 2.11 0.77 0.91 1.35 2.37 0.69 1.74 0.86 0.87 1.89 3.32 TV OOH Print Radio Digital Search We need to evolve how we evaluate and plan Social MarketingROIby Media Fromtraditional MMM to….. ….a deeper cross-channelunderstanding of the eco-systemand network effects
  • 11. New analytic techniques likeABM or CCM are providing increased understanding of the market and enabling evaluation and simulation the way that media is planned. 11 Why simulation modeling? Bought Owned Earned
  • 12. Models provide planning capability to optimize for the immediate-to-short term Knowing what we know, and given our current strategy, how do we optimize our plan?
  • 13. They also provide important diagnostics about the strategy, possibly identifying areas for improvement over the longer term.
  • 14. CCM BOE Media Agent Population Sales / Other Metrics Exogenous /Macro Effects Competitive Activity A“basic” ABM or CCM explains the effects of BOE media, competitive activity, exogenous effects on an Agent population on sales or other metrics. Search Aggregated Content In-Store E-Commerce Content Syndication Pre -Launch Public Relations Outreach to Influencers Sponsorships Print Live Read Radio Lifestyle PaidMedia Paid Video (TV, Digital) AwarenessDriving Paid Media Radio WOM Live Events Paid Social Mobile App Facebook App Partnerships YOURBRAND HERE
  • 15. Models are improved by having a fundamental understanding of how marketing and media work. More informed models will provide more detailed insights into the plan and strategy. Marketing Investments  TV Advertising  PrintAdvertising  “MDF”Spend  PR  Sponsorships A Forecasting and Campaign Evaluation Model  Web Site  Rankingin Search Engines  PartnerSpend  POS Presence External Influences  Economic/SocialTrends  Category Trends  MarketSegment  Competitive Activity  Price Trends  Popularity of YourSponsorship  Sales Associate Support Awareness of and Familiarity with Your Brand Penetration of Marketing Activities Attributes/Benefits Perceived in Your Brand Search Your Brand (e.g.,web, “shop”) Purchase Consideration Your Sales Brand Equity
  • 16.  Market Segmentation  BrandAdvocates  Shopper Journey  Advertising Tests  Brand Tracking / Drivers Analysis  Creative / Message Tests Agents can be better informed with your existing marketing research
  • 17. Your market segmentation provides a wealth of useful information Happy Families Struggling to Get By Always an Angle Simple & Settled Savvy Sophisticates # of U.S. Adults 38MM 38MM 48MM 32MM 44MM Annual Spend $133 $131 $98 $95 $71 % of Category Spending (Index) 26% (136) 24% (127) 21% (95) 14% (92) 15% (69) Current Share 27% 20% 16% 16% 14% % of Current Opportunity (Index) 37% (195) 22% (107) 19% (71) 10% (63) 10% (45) DifferentDemographics DifferentMedia Behaviors Differentin Needs/Motivations DifferentBuying Occasions DifferentChannel/ Store Preferences
  • 18. Revealing insights about your plan and your segments Search Aggregated Content In-Store E-Commerce Content Syndication Pre -Launch Public Relations Outreach to Influencers Sponsorships Print Live Read Radio Lifestyle PaidMedia Paid Video (TV, Digital) AwarenessDriving Paid Media Radio WOM Live Events Paid Social Mobile App Facebook App Partnerships YOURBRAND HERE IS IT THE PLAN OR THE SEGMENTS THEMSELVES Salesby Segment
  • 19. Leverage the network capabilities of models and incorporate Brand Advocates Design Agents to represent your Brand Advocates  How many are there?  What are their demographics / media behaviors?  What are their advocacy behaviors?
  • 20. Are Advocates important or not from a planning perspective?  Does the plan reach the Advocates?  Are there enough of them to drive sufficient sales?  Do they reach the right segments?  Are they active enough?
  • 21. Map out the Customer Journey  What are the steps?  When are different media / touch points used?  What is sought?  Are there seasonalelements?  Does advertising reach people with the right message during the right moments and mindset?
  • 22. Include brand ratings and drivers analyses to establish the links between brand perceptions and behaviors Perceptions of Our Brand vs. Competition on Each Attribute Both the Same Our Brand Superior Excellent: Could not Be Better Acceptable, But Could Be Better Unacceptable Our Brand Inferior Motivating Power of Attribute/ Benefit High Key Positioning Opportunity Price of Entry— Maintain Possible Opportunity Major Opportunity Serious Weakness—Try to Fix Mod Secondary Opportunity Secondary Price of Entry Secondary Opportunity Secondary Opportunity Secondary Weakness Low Potential Opportunity— Increase Importance? Cut Costs? No Action No Action No Action Brand Strategy Matrix™ Value of Strategy Ranked from highest to  lowest     
  • 23. Advertising, creative and message tests inform the effects  Who recalls the ad?  What attributes / benefits are improved?  Who cares about those the most?  Who is inspired to act?
  • 24. Diagnostics indicate value of opportunities for longer term strategy improvement  What is it worth in sales, or cost savings?  What is the implied ROI of investments in strategy improvement? Media Investment Sales Effect of Strategy Improvement Current Strategy Improved Strategy
  • 25. Recap  New market models can significantly enhance the planning process by providing feedback and simulation capabilities in the same way that media are planned  The more you inform those models with your understanding of the market, the better able they will be to explain sales or other useful metrics  Informing with your “strategy” also enables evaluation / diagnostics of your strategy  Enables identification of weaknesses that should be improved and even expected levels of return for making those improvements
  • 26. Optimizing Your Media Plan for the Bought-Owned-EarnedWorld Rolf Olsen, Vice President, Director of Marketing Analytics Tuesday, June 25, 2013
  • 27. Think… For a PDF of this presentation and our advertorial on using big data for marketing planning… Email: ami.bowen@copernicusmarketing.com
  • 28. Eric Paquette, Senior Vice President (617) 449-4189 Eric.Paquette@copernicusmarketing.com