ICT role in 21st century education and it's challenges.
It ain’t hip happening or hot (extended for Oil City)
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2. It Ain’t Hip, Happening or Hot: Why Gen-Xers Think You'reIrrelevant and What to Do About It http://www.delicious.com/afewsocks/oilcity
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4. So I went on to explain in less freaky terms that what I enjoyed about providing customer service was the opportunity to connect with other people, if only briefly, and possiblymake their day just a little brighter. Regardless of the specific transaction (reference, pizza, dress shirts, prescriptions), I was also (or primarily) giving them a little bit of myself. Kindness. Caring. Service. -Peter Bromberg
5. “ The library is the sweet spot. ” Michael Porter ( LibraryMan )
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8. “ Libraries should be about the people they’re for, not about the services we think they need. ” Barbara Fister, GustavusAdolphus College, MN
9. Library core values should match customer and community core values. Do yours?
20. Managers at Zappos are encouraged to spend 10 to 20 % of their personal time with workers outside the call center.
21. Librarians have made retrieval and accuracy a god – disregarding what users’ preferences are -Chrystie Hill Inside Outside and Online: Building Your Library Community
22. “Please don’t tell me that Wikipedia isn’t a real encyclopedia or one that can’t be trusted. It is sure good enough to help me learn what I need to learn – which is how to quickly Take a bunch of facts and turn them into a new and useful idea” -Seth Godin
25. and ideas freely posted online by strangers virtually
26. With Google and wikipedia research is fast and fuss-free
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28. “We want to get freshmen in the door, showoff our space, and hopefully make them feel comfortable. Let them see that we are approachable and not stogy. We want to set the bar high and raise their expectations of what the library is or can be.” -Brian Matthews the Ubiquitous Librarian
36. We need to offer content not bound by physical containers – Michael Porter
37. I want things to work and work well…If it’s hard to use, limited in weird ways or doesn’t haveinteresting-to-mecontent, I’m gone – Michael Stephens
38. These images were produced by Queens Library. Design by Interactive & Print Designer: Laura E. Sgambati. Concept by Chief Marketing Officer: James A. Keller.
39. These images were produced by Queens Library. Design by Interactive & Print Designer: Laura E. Sgambati. Concept by Chief Marketing Officer: James A. Keller.
40. These images were produced by Queens Library. Design by Interactive & Print Designer: Laura E. Sgambati. Concept by Chief Marketing Officer: James A. Keller.
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44. I want to start my own business. Is the library where I go for help?
90. 1 in 10 Americans use an eReader. 1 in 10 Are likely to get in in the next 6 months. Where are you on ebooks?
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94. Is he really saying that lots of people visited Overdrive’s service … but a whopping 80% didn’t check anything out??? Cause that’s what it sounds like to me. And if so … Well, that’s because Overdrive is SO VERY HARD TO USE. -David Lee King
95. If I think it’s broken, it’s broken – Seth Godin
97. Some people don’t wanttochat, be known, have a conversation(though some do!)
98. be more of a good cocktail party host. Thor Muller, Get Satisfaction .com
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102. I eat at home with your books (I also read on the beach and in the bathtub!) So let me, no, encourage me to do it at the library can you say café?
134. Our time would be better spent observing the core needs of our communities and thinking of exciting ways to meet them. And here’s the kicker: while access to information seems likely to be a core need for some time to come, checking materials in and out of a library may not. -Aaron Schmidt (Library Journal)
139. I want libraries in all our formats, expressions and efforts to be places where we can experience our real lives more fully–with support and unflappable acceptance. –Tony Tallent
140. So I went on to explain in less freaky terms that what I enjoyed about providing customer service was the opportunity to connect with other people, if only briefly, and possiblymake their day just a little brighter. Regardless of the specific transaction (reference, pizza, dress shirts, prescriptions), I was also (or primarily) giving them a little bit of myself. Kindness. Caring. Service. -Peter Bromberg