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UNDERSTANDING THE MOMENTS
       THAT MATTER
 Matt Bush
 Head of Performance, Google
PROCESSING   CONNECTIVIT
  POWER          Y
81% of consumers research online
  before buying FMCG products
Between 2010 and 2011, the average
number of information sources used
     by shoppers DOUBLED
Stimulus   First Moment    Second
              of Truth    Moment of
                            Truth
Stimulus                   First              Second
                         Moment               Moment
                         of Truth             of Truth

           Which becomes the next person’s ZMOT
UNDERSTAND THE
CONSUMER JOURNEY
WE CAN HELP
3 simple questions
• What categories should my brand own?
• When are my consumers searching?
• How do I make their lives easier?


                  ?
THANK YOU
 mbush@google.com

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agenda21 The Future of Search - @mattjbush talks about the Moments that matter

Editor's Notes

  1. Sadly, their site is not optimised for a mobile device. I can’t possibly read it and I can’t be bothered to zoom in and out. So I bounce back out to search to see what else is there.