Organizational Change Canvases serve as a focal point for a conversation. The artefact isn't the point, the conversation is!

1. #goat14
CREATING ALIGNMENT FOR AGILE
30%
NEWER!
CHANGE
Jason Little, Geoff Schaadt
@jasonlittle
@gschaadt
Gatineau/Ottawa Agile Tour 2014 #goat14

2. #goat14
Jason Little Geoff Schaadt
@jasonlittle @gschaadt
Author, international
speaker, college
professor, agile coach,
haver of fun, culture
hacker, drummer and
dad
I'm from the U.S., then I
married a girl from
Ottawa. Now I have
francophone kids and
two friends named Guy.
Canada made me
change jobs - I'm a
consultant now.

3. #goat14
@jasonlittle
GOOGLE: “WHY AGILE FAILS”
RESULTS: 4,230,000

4. #goat14
METHODOLOGISTS SAY:
“YOU DIDN’T USE THE TOOL
RIGHT!”
@jasonlittle

5. #goat14
CULTURE PEOPLE SAY:
“YOU DIDN’T CHANGE YOUR
CULTURE!”
@jasonlittle

6. #goat14
MINDSET PEOPLE SAY:
“YOU DIDN’T CHANGE YOUR
MINDSET”
@jasonlittle

7. #goat14
@jasonlittle
MANAGEMENT GURUS SAY:
“LACK OF MANAGEMENT SUPPORT”

8. #goat14
AGILE ZEALOTS SAY:
“YOU TRIED TO DO AGILE INSTEAD
OF BE AGILE!”
@jasonlittle

9. #goat14
THE CONSULTANT YOU DIDN’T HIRE SAYS:
“THAT OTHER CONSULTANT SHOULD
HAVE…”
@jasonlittle

10. #goat14
SYSTEM THINKERS SAY:
“ONLY IN RETROSPECT CAN YOU
UNDERSTAND…COMPLEX ADAPTIVE SYSTEMS
THEORY SAYS….”
@jasonlittle

11. #goat14
@jasonlittle
THE TRUTH IS…

12. #goat14
@jasonlittle
THEY’RE ALL RIGHT…
…AND THEY’RE ALL WRONG!

13. #goat14
@jasonlittle
HINDSIGHT IS ALWAYS 20/20
but looking back, it’s still a bit fuzzy

14. #goat14
@jasonlittle
NOBODY GIVES A SH*T ABOUT MODELS!
Well, us consultants do, but normal people don’t!

15. #goat14
@jasonlittle
SO WHAT CAN YOU DO?

16. #goat14
@jasonlittle
STOP IT!
THERE IS NO SUCH THING AS A BINARY
“SUCCESS/FAILURE” MEASUREMENT
FOR ORGANIZATIONAL CHANGE

17. #goat14
“RESISTANCE”
the objective
BELIEFS
@jasonlittle
DIVERGENCE IN UNDERSTANDING
INNOVATORS AND EARLY
ADOPTERS EARLY/LATE MAJORITY “LAGGARDS AND RESISTERS”

18. #goat14
INNOVATORS AND EARLY
ADOPTERS
Don’t need to be motivated
Will become your change champions
May need to develop skills
EARLY/LATE MAJORITY
Might need to be motivated
Might need to be re-assured
Want to see quick wins first
“LAGGARDS AND RESISTERS”
Will blame everything for any failure!
May be disruptive
Can end up as strong supporters

19. #goat14
@jasonlittle
HOW CAN WE CREATE ALIGNMENT?
1) ACCEPT UNCERTAINTY
2) INVOLVE THE PEOPLE
3) USE FEEDBACK-DRIVEN APPROACHES

20. CANVASES HELP CREATE ORGANIZATIONAL ALIGNMENT
FRAGMENTATION
- Unclear vision for
change
- Lack of awareness
- Lack of urgency
ALIGNMENT BUILDING
REINFORCEMENT
- Clear vision
- Quick wins celebrated
- Autonomy,
engagement
ACTIONS
- create big visible room
- create team/
department canvases
- organize lean coffee
sessions
- marketing! (make
posters and stuff!)
FRAGMENTED ALIGNED FRAGMENTED
ONGOING ACTIONS
- weekly lean coffee
- executive sponsored
lean coffee
- monthly retrospectives
- refresh strategy
canvas
- celebrate wins!
- review progress
- Leverage internal
networks
- Build understanding
- Encourage honest,
open dialogue
TIME
INNOVATORS EARLY MAJORITY LATE MAJORITY LAGGARDS

21. #goat14
@jasonlittle
ORGANIZATIONAL CHANGE CANVAS

22. #tas14
TEAM VISION
@jasonlittle
WHAT IS WORKING WHAT IS SUPPORTING THE CHANGE? AGAINST THE CHANGE?
STRONG
SUPPORT
SEVERE
BLOCK
WHAT HELP DO WE NEED?
OPTIONS
PREPARE INTRODUCE REVIEW
COST
VALUE
Where does the team want to be in 6
months? A year?
what help does the team need to contribute
to this vision?
WHAT’S OUR PLAN?
Experiments we can do to
contribute to the overall
change strategy
Experiments
being planned
Experiments in
progress
Experiments
being reviewed
against expected
outcomes
TEAM/DEPARTMENT TACTICAL EXECUTION CANVAS

23. #goat14
@gschaadt
AND NOW…
a story from Geoff!

24. @gschaadt #goat14

25. #goat14
@jasonlittle
THREE FINAL THOUGHTS

26. #goat14
@jasonlittle
1) THE “CANVAS” DOESN’T MATTER
BUT THE CONVERSATIONS DO!

27. #goat14
@jasonlittle
2) CHANGE MANAGEMENT SAFARI!
Make your canvases visible, stop using status reports
and GO TALK TO PEOPLE!

28. @jasonlittle #goat14
3) CHANGES = EXPERIMENTS

29. VISUALIZE YOUR CHANGE WORK
INSIGHTS OPTIONS EXPERIMENTS
BLOCKED
THEME PREPARE INTRODUCE REVIEW
COMMUNICATION
AWARENESS
TRAINING
ABANDONED!
SUPPORT
HOW WE WORK
15-minute standup, 3x per week
Weekly Insights review
bi-weekly Options review
bi-weekly retrospective
quarterly change canvas refresh
IMPORTANT NOTES

30. #goat14
LEAN CHANGE MANAGEMENT
learn more about these ideas in this book
leanchange.org
use goat14 at checkout
for any package.
Videos, interviews, tutorials, Skype coaching
and more are available
@jasonlittle
Jason’s Blog: http://leanchange.org or http://agilecoach.ca
Geoff’s Blog: http://deltapartners.ca/blog
@jasonlittle
@gschaadt