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AIESEC ANFA LCM #3
- 1. AIESEC ANFA JANUARY LOCAL MEETING
- 2. LCM 2014
- 5. OC NLDS TEAM
- 7. YSE OPENNING
- 8. BETCOOP TEAM
- 9. Teach me if you can team
- 12. ARD LAUNCH
- 13. IGIP Phoenix
- 14. AIESEC ANFA
- 16. Who ’s in that House ?
- 17. ER ?
- 18. F?
- 19. Igcdp?
- 20. Igip ?
- 21. IM&M ?
- 22. OGX ?
- 23. TM ?
- 24. OPENNING PLENARY
- 25. 2011 Joined AIESEC 2012 OGX member LCVP Applicatant twice 2013 OGCDP TL Applicant CC twice NST OGCDP applicant twice IC GYV delegates LCVP applicant twice 2014 CEED in AIESEC ANFA About myself
- 26. Our contribution to the world
- 27. Reality • MA: 25 - 25 - 12 – 15 • RE : 31 – 56 – 11 – 14
- 28. Global Network • Australia • Tajikistan • UK • Colombia-Brazil
- 29. Facts • Innovation • Entrepreneurship • Purpose
- 30. Our Shift • Passion • Energy
- 31. Thank you!
- 33. Cicy Zhang Beijing International Studies University AIESEC BISU, Mainland of China AIESE ANFA IM&M CEEDer
- 34. About Me About My AIESEC Journey Study Translation & Interpreting in Beijing International Studies University 2012 September November 2013 January Join AIESEC Run for VP TM VP MarComm IM NST PHOTO 2013 July August 2013 November 2014 January February Exchange in Egypt International Congress Run for LCP CEED in AIESEC ANFA OCP of a National Conf. CUSTOMER RELATIONSHIP MANAGEMENT
- 35. Cicy Zhang AIESE ANFA IM&M CEEDer AIESEC UIBE, Mainland of China
- 36. From Customer To Promoter Customer Relationship Management
- 37. What is CRM? CRM CUSTOMER RELATIONSHIP MANAGEMENT 37
- 38. CRM is...(WIKIPEDIA) A model for managing a company’s interactions with current and future customers. It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 39. CRM is...(myaiesec.net) A set of business processes enabling organizations to have more consistent and profitable interactions with it’s stakeholders. 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 40. CRM is...(My Definition) Anything that makes your customers or potential customers happier with your products or survices and in return benefits your business. Anything makes he/she happy then benefits you. 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 41. Why Do We Care CRM About CRM? CUSTOMER RELATIONSHIP MANAGEMENT 41
- 42. CUSTOMER FLOW ATTRACT STRANGER CONVERT CLOSE DELIGHT SHOWCASE VISITOR LEAD CUSTOMER PROMOTER It costs more to acquire a new customer than to retain a current one. 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 43. NPS HOW LIKELY IS IT THAT YOU WOULD RECOMMEND AIESEC TO YOUR FAMILY AND FRIENDS? The best way to do marketing is to let your customer become your promoter. CUSTOMER RELATIONSHIP MANAGEMENT
- 44. CRM makes us sustainable 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 45. Good Cases From CRM MoC CUSTOMER RELATIONSHIP MANAGEMENT 45
- 47. “ Hosted by AIESEC Mainland of China， Encourage EPs to turn ideas into reality. While working on projects, They do social survey and cross-cultural communication, In order to create their own positive impact on society. 2/4/2014
- 48. Opportunity of Facilitation in XPS Free Exchange Accounts Social Media Showcasing (Newspaper, Internet) 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 49. Career Forum 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 50. Career Forum 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 53. What about CRM AIESEC ANFA ? CUSTOMER RELATIONSHIP MANAGEMENT 53
- 54. WHO IS OUR CUSTOMER EP Trainee Member Alumni Partner Buddy …… 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 55. TEAM TIME WHO is your customer? HOW is your relationship? WHAT service can you provide? 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 56. TM: Members&Alumni LC Culture Customized Talent Development Life-long Connection • Opportunity sharing • Newsletter 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 57. OGX: Our EPs Raise——Expectation Setting Match——Service Realize——Feedback Return——Involve in LC events 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 58. ICX: Trainee Experience Pre-exchange service (Matching efficiency, VISA survice...) Project quality (Diversity, Team experience...) Crisis management Follow-up survice (Certificate...) 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 59. ER: Company Professional Process Branding Sense National Database 2/4/2014 CUSTOMER RELATIONSHIP MANAGEMENT
- 60. Every Customer Matters. CUSTOMER RELATIONSHIP MANAGEMENT YOUTH LEADERSHIP
- 62. Thanks!
- 65. Did you know ?
- 66. DID YOU KNOW? Co-delivery program within AIESEC 2015 vision
- 67. Co-Delivery program Increasing quantity and quality of effective realization for the GCDP Exchange program
- 69. Why Co-Delivery? Many reasons: • Growth in GCDP realizations between LC ANFA and LC Partners (Hosting/Sending Entities). • Reduce the matching time of GCDP EPs/TNs. • Increase the matching / realization rate of GCDP EPs/TNs.
- 70. How does it work? Responsibilities of Hosting entity (iGCDP) Responsibilities of Sending entity (oGCDP) Defining projects and EP demand for them, information materiels about the project Accept the EP profile demanded and starting the promotion of the TNs (project) in the schools targeted. Final selection of EP’s EP recruitment and final selection + accelerate the raising process. Accelerate the matching process and provide the visa assistance if needed (IL). Assuring proper assistance for the visa procedure (AIESEC VISA) Assure the virtual integration (meet the other Eps, know the JD and the agenda…) Give a well preparation to the Eps (Outgoing Preparation Seminar) Assistance of the EP in the arrival and respect the clauses of the partnership in term of hosting and working. Checking if the project is going well after the arrival of the EP (hosting situation, respect of the JD) Assuring a good reintegration of the Eps to the LC.
- 71. What will I gain from it? Increased EP satisfaction Inreased TN satisfaction EP's are getting matched directly or semidirectly after selection on oGCDP side direct and qualitative promotion of TN among potential EP's resulting in reasonable number and quality of applicants oGCDP side is implementing some high standards of recruitment resulting in recruitment standards suggested by Poland selecting the right candidates as partnership countries Poland as partnership country is considering both sides participate in the EP preparation inputs from oGCDP recruitment in the final and induction process and assure it's high selection of EP's standards both partnership countries are co-managing the EP servicing process
- 72. Any Question?
- 73. Thanks for listening
- 76. ACTIVTY = 0 WARNING EMAIL 2nd WARNING EMAIL
- 77. Become Active
- 79. Opportunities…
- 80. Coordinator IGCDP - IM²
- 86. TL QUALTY & EXPERTISE IM² department BROUGHT TO YOU BY:
- 88. CLOSING PLENNARY
- 89. Week 5 - Opportunities & social agenda
- 92. Reallocation for iGIP & TM
- 93. Local compendium board of reflexion
- 94. Social agenda
- 95. HANG OUT & More The committee talks Every Tuesday 4th February– starting 6:30PM SUGGAR HILLS COFFEE
- 96. Catch up week end Saturday 8th of February – Afternoon /evenning Scéance dial 7! The Sushi Dinner Movie watching / Walking on the cost / Dinner at fast food or coffee Dinner at a sushi restaurant , laughing, sharing and music appreciation OR ?
- 97. #AIESECTOPICS
- 98. LCM 2014
- 99. PICTURE TIMMMMMEE Thank you. December local meeting