Emotional Intelligence: Survive and Thrive Through Change by Clare Edwards AIMM, delivered at the Australian Institute of Management Open House in Brisbane on Wednesday 7 August 2013.
2. Realistic Learning Outcomes
A high level (or further) understanding of:-
The criticality of self-awareness and self-regulation
The role that the brain plays in navigating change
The 5 social needs that drive our behaviour
How to support yourself and others through change
The M.A.G.I.C. of resilience
4. How Emotionally Intelligent am I?
Candidate A
Associates with crooked politicians and consults with
astrologists. He's had two Mistresses. He chain smokes
and drinks 8 to 10 martinis a day.
Candidate B
He was kicked out of office twice, sleeps until noon,
used opium in college and drinks a quarter bottle of
whisky every evening.
Candidate C
He is a decorated war hero. Passionate about his
cause. He's a vegetarian, doesn't smoke, drinks an
occasional beer and never cheated on his wife.
Franklin D. Roosevelt
Winston Churchill
Adolf Hitler
5. 75% of careers are
derailed for reasons
related to emotional
competencies (lack of)
(The Centre for Creative Leadership)
Cost presenteeism
2009/2010 Australian
economy $34.1bn
(Medibank Private)
The soft stuff is really the
hard stuff – PROVEN
6.
7. “Emotional intelligence is not the triumph of heart over
head, it is the unique intersection of both.”
David Caruso
8. Emotional Intelligence Framework
Emotional Self-Awareness
Accurate Self-Assessment
Self-Confidence
Empathy
Organisational Awareness
Service Orientation
Self-Control
Trust (Self & Others)
Self Motivation
Adaptability
Optimism
Resilience
Influence
Leading/Developing
Building Bonds/Teamwork
Collaboration
Conflict Management
Change Catalyst
Self
Regulation
Social
Skills
Social
Awareness
Self
Awareness
21. S.C.A.R.F. – Minimising Threat &
Maximising Reward
Status – coach not tell, public
acknowledgement, self feedback
Certainty – hyper-communicate, even the
non-news
Autonomy – delegate and empower, offer choice
Relatedness – focus on social connection,
facilitate new connection
Fairness – explain rationale for decisions,
transparency