1. Incident Command System - Key Positions
ICS Senior Level Management
Incident Commander
On site manager of the disaster relief operation, responsible for coordinating all emergency
services and support operations. Monitors and approves financial expenditures, assesses the
physical and emotional wellbeing of staff, and ensures that all aspects of the disaster relief
operation reflect the mission and principles of The Salvation Army.
 Strong familiarity with the mission and principles of The Salvation Army
 Ability to multitask
 Excellent communication skills
 Ability to work in stressful conditions
 Training and management experience
Deputy Incident Commander
Performs specific tasks and special projects as assigned by the Incident Commander. Serves as relief
for the Incident Commander when needed.
 (Same as Incident Commander)
Public Information Officer
Responsible for communicating with the media and others (both internally and externally) seeking
information about the disaster operation.
 Excellent communication skills
 Strong familiarity with the mission and principles of The Salvation Army
 Operates with a high degree of professionalism
 High attention to detail
 Ability to think clearly under stress
Liaison Officer
Serves as The Salvation Army’s point of contact with other disaster relief agencies, government
agencies and the Unified Command, if one has been established.
 Excellent communication skills
 Strong familiarity with the mission and principles of The Salvation Army
 Operates with a high degree of professionalism

2. Safety Officer
Ensures the safety and security of all disaster personnel.
 Excellent Communication Skills
 High attention to detail
 Operates with a high degree of integrity
Emotional & Spiritual Care Officer
Provides chaplaincy services, including emotional and spiritual support for the entire disaster relief
operation – both workers and survivors.
 Strong familiarity with the mission and principles of The Salvation Army
 Excellent communication skills
 Experienced in ministerial counsel
 Ability to work and think clearly in stressful conditions
Operations Chief
Manages all direct services during a disaster relief operation. This includes case management, food
service, sheltering, and the bulk distribution of goods. May also be responsible for supervising
certain facilities, such as a distribution or service center where disaster victims receive direct
services.
 Ability to multitask
 High attention to detail
 Excellent communication skills
 Management experience
Logistics Chief
Obtains and manages all resources and equipment necessary to run the disaster relief operation,
including vehicles, supplies, in-kind donations and facilities. Coordinates and supervises all logistics
personnel, including specialists in communications, information and technology, transportation,
warehousing and vehicle maintenance.
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Management experience
Finance & Administration Chief
Manages three main areas: statistics, personnel and volunteer recruitment, and accounting. Also
responsible for supervising the daily administrative operations of the Incident Command Post.
 High attention to detail
 Excellent communication skills
 Ability to multitask
 Management experience
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3. Planning Chief
Assesses community needs in the wake of a disaster and recommends appropriate short and long-
term Salvation Army assistance programs to meet those needs.
Strong familiarity with the mission and principles of The Salvation Army
 Excellent communication skills
 Ability to multitask
 Ability to plan projects and work on a timeline
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4. ICS Mid –Level Management
Operations
Fixed Feeding Coordinator – manage multiple fixed feeding sites, cooking, food distribution and
site personnel; report distribution numbers and volunteer hours to Statistics and Reports
Coordinator
 Management experience
 Attention to detail
 Food preparation and hygiene training
Canteen Coordinator – manage multiple canteens, cooking, food distribution and site personnel;
report distribution numbers and volunteer hours to Statistics and Reports Coordinator
 Management experience
 Food preparation and hygiene training
 Excellent communication skills
 Attention to detail
Shelter Coordinator – manage multiple shelters, operations and site personnel; report client
numbers and volunteer hours to Statistics and Reports Coordinator
 Excellent communication skills
 Professional attitude
 Attention to detail
Disaster Assistance Center Coordinator – manage casework specialist, assists clients and report
client numbers and volunteer hours to Statistics and Reports Coordinator
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Training and management experience
Distribution Center Coordinator – manage incoming and distributed goods, and site personnel;
report distribution numbers and volunteer hours to Statistics and Reports Coordinator
 Excellent communication skills
 High attention to detail
 Ability to multitask
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5. Logistics
Communications Coordinator – oversees implementation of communications plan, equipment and
communications specialists
 Excellent communication skills
 High attention to detail
 Management experience
Information & Technology Coordinator – oversees implementation of IT plan, equipment and IT
specialists
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Management experience
Maintenance Coordinator – oversee facility and vehicle maintenance, maintenance specialists
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Management experience
Supply Unit Coordinator – oversee incoming and distributed supplies, supply specialists
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Management experience
Transportation Coordinator – oversee implementation of transportation plan, transportation
specialists, and drivers
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Management experience
Warehouse Coordinator – oversee incoming and distributed goods, organization, and warehouse
specialists
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Management experience
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6. Administration & Finance
Volunteer Coordinator – oversee recruitment and deployment of all volunteers from local divisions
as well as outside territories
 Excellent communication skills
 High attention to detail
 Management experience
 Ability to work in stressful conditions
Travel & Lodging Coordinator – oversee volunteer travel, itineraries and airport transportation;
secure lodging based on needs and oversee room assignments
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Ability to work in stressful conditions
Purchasing Coordinator – oversee and conduct purchasing pertaining to all command operations
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Ability to work in stressful conditions
Statistics & Reports Coordinator – oversee the process gathering operational statistics from all
direct service functions; reporting to appropriate agencies and Policy Group
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Management experience
Accounting Coordinator – oversee operation’s financial expenditures, records and volunteer
reimbursements
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Management experience
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7. Planning
Damage Assessment Coordinator – oversee process of disaster damage assessment from the field
including physical, emotional and financial damage; reports findings to Planning Chief
 Excellent communication skills
 High attention to detail
 Ability to multitask
Service Delivery Coordinator – oversee the assessment of all service delivery functions within the
operation, report unmet needs, and recommend additions or changes to service delivery functions
to Planning Chief
 Excellent communication skills
 High attention to detail
 Ability to multitask
Demobilization Coordinator – oversee the planning process of demobilizing specific service delivery
functions pertaining to fixed feeding sites, canteen deployment, shelter functions, disaster
assistance and distribution of goods
 Excellent communication skills
 High attention to detail
 Ability to multitask
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8. ICS Field Service
Liaison Services
EOC Representative – report to Emergency Operations Center as a liaison between TSA and city
 Excellent communication skills
 Ability to multitask
 Strong familiarity with the mission and principles of The Salvation Army
 Ability to work in stressful conditions
Public Information Services
Photograph Specialist – document operations and relief efforts via photography
 Photography experience and background
 High attention to detail
 Ability to work in stressful conditions
Emotional & Spiritual Care Services
Emotional & Spiritual Care Specialist – provide chaplaincy services, including emotional and spiritual
support in the field for victims
 Excellent communication skills
 Experienced in ministerial counsel
 Strong familiarity with the mission and principles of The Salvation Army
 Ability to work in stressful conditions
Operational Services
Medical Specialist – assist victims, clients and volunteer staff with basic first aid & medical
assistance
 First Aid trained with current certification
 Experience as a medical Assistant
 Excellent communication skills
 Ability to multitask
 Ability to work in stressful conditions
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9. Canteen Driver – drive canteen to and from feeding location, distribute and serve food to victims in
field, assist with preparatory and cleanup work in kitchen if needed
 Trained and experienced in food handling and hygiene
 High attention to detail
 Ability to multitask
 Class C driver's license and a clean driving record
Forklift Driver – certified, operate forklift in warehouse or distribution center
 Forklift driver's license
 High attention to detail
Truck Driver – drive tractor trailer, box truck, camper, to deliver supplies and goods
 Class __ driver's license and a clean driving record
 High attention to detail
Kitchen Specialist – prepare food for fixed feeding site and canteens, assist with cleanup
 Training and experience with food preparation and hygiene
 High attention to detail
 Ability to multitask
 Ability to work in stressful conditions
Canteen Specialist – distribute and serve food to victims in field, assist with preparatory and
cleanup work in kitchen if needed
 Training and experience with food preparation and hygiene
 High attention to detail
 Ability to multitask
 Ability to work in stressful conditions
Casework Specialist – assess client needs, process assistance forms; distribute funds, vouchers and
goods
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Ability to work in stressful conditions
Distribution Specialist – organize and stock materials, assist clients with distribution of goods
 Excellent communication skills
 High attention to detail
 Ability to multitask
Shelter Specialist – register and assist victims, maintain shelter
 Excellent communication skills
 High attention to detail
 Ability to multitask
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10. Logistical Services
Communications Specialist – establish and operates clear communications in the disaster field, via
amateur radio systems, global mobile phone units, and other technology
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Experience with the communications tools in use
IT Specialist – establish, monitor and maintain computer connectivity and functions thereof in
disaster region
 Extensive knowledge of computer systems and networking
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Ability to work in stressful conditions
Maintenance Specialist – maintain safe and appropriate building and vehicle standards, correct and
fix any facility and vehicular problems
 Experienced with building and vehicle maintenance
 High attention to detail
 Ability to multitask
Supply Specialist – order, commandeer and track incoming and outgoing disaster supplies
 Excellent communication skills
 High attention to detail
 Ability to multitask
Transportation Specialist – implement transportation procedures, schedule and track incoming
trucks, and secure vehicles as needed
 Excellent communication skills
 High attention to detail
 Ability to multitask
Warehouse Specialist – maintain organized, clean and safe warehouse environment; keep inventory
reports; lifting required
 High attention to detail
 Ability to multitask
 Able to lift __ lbs.
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11. Finance & Administration Services
Administrative Specialist – assist Administration Coordinators with supply orders, data entry, filing,
copies, volunteer badges, errands and any other miscellaneous clerical or administrative functions
to keep the command operating efficiently
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Familiar with clerical/administrative duties
Bookkeeping Specialist – assist Accounting Coordinator with keeping all financial records and books
on the relief operation, issuing checks to vendors, and reimbursements to volunteers, staff payroll
if applicable
 Excellent communication skills
 High attention to detail
 Ability to multitask
Planning Services
Damage Specialist – assess damage of disaster in areas pertaining to physical, emotional and
spiritual, and financial needs
 Excellent communication skills
 High attention to detail
 Ability to work in stressful conditions
Service Delivery Specialist – assess victims’ needs pertaining to fixed feeding sites, canteen
deployment, shelter functions, disaster assistance and distribution of goods
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Ability to work in stressful conditions
Demobilization Specialist – assist in the planning function of demobilizing fixed feeding sites,
canteen deployment, shelter functions, disaster assistance and distribution of goods
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Ability to work in stressful conditions
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12. General Field Services
Disaster Worker – may be assigned to any field service role as needed, decided upon by command
management
 Excellent communication skills
 High attention to detail
 Ability to multitask
 Ability to work in stressful conditions
 Flexible, able to fill many roles
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