The document discusses best practices for effective end user training on SharePoint. It recommends customizing training outlines rather than solely relying on Microsoft outlines, staggering training sessions over time to allow for assimilation, and allocating sufficient time for users to assimilate new skills after training. The document provides examples of both in-house and external training approaches and emphasizes the importance of a blended approach using methods like hands-on practice, brown bag sessions, and online resources.

1. Clarity. Direction. Confidence.
EFFECTIVE END USER
TRAINING
Veronique Palmer
SharePoint MVP
March 2011
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3. End user training is
NOT JUST ABOUT
SharePoint!
Patience
with the She’s
process of lost it!
change
$$$

4. Customised Ongoing
Blended Supported
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5. OWNERSHIP
TRAINIG
GOVERANCNE
COMMUNICATION
USER
ADOPTION
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6. Microsoft Outlines
eLearning Course 50227A :
SharePoint 2007 End User
3 Days
Level 200
Audience :
Managers, developers, design
ers, and every day knowledge
workers, finance, operations, s
ales, or human resources
users
(second course available)
= 7.5 days
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7. Microsoft Outlines
eLearning Course 50352B :
SharePoint 2010 End User
3 Days
Level 200
Audience :
Information Workers, anyone
that works with SharePoint
team sites, libraries, lists
and items
= 2.1 days
(second course available)
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9. For Beginners??
Address business problems
Visio Process Repository
BCS
Records Centre
SharePoint Designer
Business Intelligence Centre
Workflow
Term Store Management
Document ID Service
Custom CSS
Column Level Validation
Modify Master Pages
Record Declaration Settings
Translation Management
Audience Targeting
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10. External Training
Cons
Pros Expensive
Mass training Generic
Less distraction Impersonal
Infrastructure Real world exp
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11. In-house Training
Cons
Pros Infrastructure
Cost effective Distractions
Personalised Cancellations
Governance Finding a trainer
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12. Certification?
SharePoint for
Business Users
NBSP – Kat Weixel
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13. Ownership!
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14. Curriculums That Work
• Up-skill from 2007 or Beginners
• Lists
• Intermediate
• Advanced
• Permissions
• Enterprise Features
• SharePoint Designer
• Specialisation
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15. Why?
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16. Complete Picture
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17. Volumes
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18. Stagger!
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19. Course Outlines
Importance
of
Beginners
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20. Course Outline
Basics
Site Doc
Creation Libraries
Beginners
Picture Discussion
Libraries Forums
Wikis
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21. Train the Trainer
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22. Materials
HANDS ON!
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23. Get Course Outlines
Lots in the market, find yours!
http://www.letscollaborate.co.za/shop/SitePages/Training.aspx
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24. Course Outlines
Upgrading?
Considerations
New?
Features?
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25. Content
How and ….
Why!
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26. Evaluation Forms
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27. Pr o d u c t i v i
t y Hu b
Br o wn Ba g
Se s s i o n s
Us e r
Ma n u a l s
Cl a s s r o o m
Bo
S e l f -P a c e d
o k
Mi n d Ma p s

28. Managing
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29. Managing
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30. The Secret?
Assimilation
Timing
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31. Wins!
Evangelists
Excitement
Adoption
Free IT
Leaders!
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32. 3 Best Practices 3 Worst Practices
•Customize outlines •Relying solely on
•Stagger training Microsoft outlines
•Give time to assimilate •Large classes
•Leaving the class
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33. Budget
For
Training
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35. Free Resources
Fab 40 : Employee Training Scheduling and Materials (2007 only)
http://www.microsoft.com/downloads/en/details.aspx?FamilyId=B5206277-
550C-44DA-A2D5-D7E32E3B6B8F&displaylang=en
Productivity Hub 2007
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=277fefca-
d62f-41bc-943d-79002254cfee&displaylang=en
Productivity Hub 2010
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=4aaa9862-
e420-4331-8bc3-469d7bae0ff1
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36. Business Owner
User Adoption
Specialist
End User
Trainer
Team Lead
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37. Clarity. Direction. Confidence.
THANK YOU
FOR YOUR TIME
SAN DIEGO
Please be sure to fill out
your session evaluation!
veronique@letscollaborate.co.za
www.letscollaborate.co.za
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