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WORKFORCE 2.0
                       TRAINING + TECHNOLOGY = INNOVATION




Tuesday, February 19, 13
ABOUT WORKFORCE 2.0

        Who we are:
        • Founded 2005 (Division of Launchpad)
        • Founders - Staffing & Workforce Development

        What we do: Amplifying results of WFD w/ Training &
        Technology solutions

        Why: Passionate about re-employment. Goal is to
        help put America Back To Work!




Tuesday, February 19, 13
HOW IT WORKS

                           Employer        Workforce
                            Centric       Development
                           Processes




                             Launchpad
                              Careers




                                     Cloud
                                   Technology
Tuesday, February 19, 13
OVER 30 SUCCESS STORIES
         WORKFORCE DEVELOPMENT           ECONOMIC DEVELOPMENT           COMMUNITY COLLEGES

         City of Los Angeles             City of Los Angeles            Long Beach City College
         County of Los Angeles           LAEDC                          Coastline Community
         LA County Office of Education   Valley Economic Development    College
         City of Long Beach              Corp                           Santa Monica City College
         County of Orange                Managed Career Group           Los Rio Community College
         City of Anaheim                 Barrio Planners                Rio Hondo Community
         City of Santa Ana               La Maestra Community Centers   College
         South Bay WIB                   Vermont Slauson EDC            Consumnes Community
         City of Pasadena                ICON Economic Development      College
         Monterey County                 FAME Assistance Corporation    Skyline Community College
         City of San Bernardino
         Urban League
         Goodwill Industries
         Arbor
         Women Helping Women
         Rubicon Programs




Tuesday, February 19, 13
 


                                                   Elyssa Fox                                  Melissa Jankans
                                              Implementations Manager                        Chief Operations Officer




                                                               THE TEAM

                           Nicholas Rael
                                                                                                                       Mike Alpert
                           Customer Service
                                                                                                                       Sr.. Consultant




                                                                         Abraham Jankans
                                                                        Chief Enthusiasm Officer


Tuesday, February 19, 13
BUSINESS SERVICES EXPERIENCE
                 15,000 sales calls • 4,000 interviews • 1,500 placements




Tuesday, February 19, 13
BUSINESS SERVICES INTRODUCTIONS

                                 NAME
                                REGION
                               TAKEAWAY




Tuesday, February 19, 13
TODAY’S AGENDA
                           9:30-10:30 AM - Session I
                            • System refresher
                            • Demand-driven model introduction/
                               overview
                            • Labor market research/ prospecting
                            • Exercise

                           Break - 10 mins

                           10:40-12:00 pm - Session II
                            • Identifying decision makers
                            • Pre-call planning
                            • Business outreach
                            • Exercise II

                           Lunch - 45 minutes

                           1:00-2:30 pm - Session II
                            • Identifying business needs
                            • Value proposition aka “pitching workforce”
                            • Overcoming objections
                            • Exercise III

                           Break - 10 mins

                           2:40-4:00 pm - Session IV
                            • Securing the order
                            • Inventory management - matching
                            • Fulfillment & service delivery
                            • Exercise IV - Matching
                            • Closing

Tuesday, February 19, 13
HOUSEKEEPING GUIDELINES




Tuesday, February 19, 13
SYSTEM REFRESHER




Tuesday, February 19, 13
SESSION I: DEMAND-DRIVEN




Tuesday, February 19, 13
SUPPLY DRIVEN MODEL




Tuesday, February 19, 13
DEMAND DRIVEN MODEL




Tuesday, February 19, 13
CASE STUDIES: LA COUNTY
                                            Supply   Demand


                    + 42%
                                                     150

                PLACEMENT OUTCOMES

        Los Angeles County TSE Program                   113
               Exceeded goal by
            100 placements in 6 mos.

                                                     75



                                                     38



                                                     0




Tuesday, February 19, 13
CASE STUDIES: LONG BEACH CITY COLLLEGE



               85%
               PLACEMENT RATES          15%




                                  85%




Tuesday, February 19, 13
DEMAND-DRIVEN METHODOLOGY




       1. STARTS AND ENDS
       WITH AN EMPLOYER




Tuesday, February 19, 13
DEMAND-DRIVEN METHODOLOGY



                               2. PROCESS IS JUST
                               AS IMPORTANT AS
                               PASSION




Tuesday, February 19, 13
DEMAND-DRIVEN METHODOLOGY




       3. MOVES FAST




Tuesday, February 19, 13
SYSTEM: CHATTER




Tuesday, February 19, 13
DEMAND-DRIVEN PROCESS


                                        IDENTIFY                   EMPLOYER
                           REAL-TIME                EMPLOYER        NEEDS
                                        DECISION
                             LMR                    OUTREACH       ANALYSIS
                                        MAKERS




                       MANAGING
                                        INVENTORY    SECURING       VALUE
                        HIRING         MANAGEMENT   JOB ORDERS   PROPOSITION
                       PROCESS




Tuesday, February 19, 13
SESSION I:
                           LABOR MARKET RESEARCH




Tuesday, February 19, 13
FOLLOW THE MONEY


                                     What does it mean:
                                     Seeking companies with
                                     cash (preferably new cash)

                                     What it doesn’t mean:
                                     Anticipating hiring based on
                                     macro cluster data.




Tuesday, February 19, 13
FOLLOW THE MONEY: EXAMPLE




Tuesday, February 19, 13
FOLLOW THE MONEY:


                                    Nov 11, 2012
                                    Hurricane Sandy:
                                    Just over 4.8
                                    million customers
                                    without power in
                                    15 states




Tuesday, February 19, 13
FOLLOW THE MONEY:




                                           $425MM




Tuesday, February 19, 13
FOLLOW THE MONEY:




Tuesday, February 19, 13
FOLLOW THE MONEY:




Tuesday, February 19, 13
FOLLOW THE MONEY: CHANNELS
        Investment Community
                                   Job Boards
        • Angel Investors Groups
        • Venture Capital          • Indeed.com
        • Private Equity Firms     • Monster.com
        • Economic Development     • Industry Job Board

        Publications
                                   Staffing Agencies
        • Local Business Journal
        • Blogs                    • Manpower
        • Company press releases   • Aerotek
        • Commercial real estate   •Adecco
        announcements




Tuesday, February 19, 13
FOLLOW THE MONEY: CHANNELS




      11.26.12 - INVESTORS       01.28.13 - IN THE NEWS     FEB Job Boards         Staffing Agencies
      • Angel Investors Groups   • Local Business Journal   • Indeed.com           • Manpower
      • Venture Capital          • Blogs                    • Monster.com          • Aerotek
      • Private Equity Firms     • Company press releases   • Industry Job Board   • Adecco
      • Banks & SBA
      • Economic Development




Tuesday, February 19, 13
FOLLOW THE MONEY: TECHNIQUES


                           Keywords:
                           (your city + company + hire)

                           or

                           (city + company + investment/
                           venture capital/ private equity/
                           raised)




Tuesday, February 19, 13
EXERCISE I:
                           FOLLOW THE MONEY

        1. GROUPS OF 5
        2. THINK OF WAYS YOU CAN FOLLOW THE
        MONEY IN YOUR REGION.
        3. SEARCH YOUR AREA FOR
        OPPORTUNITIES
        4. GROUP SHARE




Tuesday, February 19, 13
BREAK



Tuesday, February 19, 13
SESSION II:
                           IDENTIFYING DECISION
                                 MAKERS




Tuesday, February 19, 13
EMPLOYER:
                           DECISION MAKER HIERARCHY


                                      INVESTOR


                                         VITO

                                    MANAGER

                                  HR, RECRUITER,
                                    STAFFING




Tuesday, February 19, 13
INVESTOR BUYER PERSONA
                                   “BRAD”
                                      • GREAT TO WORK WITH.
                                      • UNDERSTANDS VALUE
                                      OF HUMAN CAPITAL.
                                      • THEIR THE ONES
                                      COMPLAINING TO GOV.
                                      WALKER ABOUT HUMAN
                                      CAPITAL SHORTAGES
                                      • HARDER TO FIND, BUT
                                      GREAT WAY TO GET TO
                                      VITO.



Tuesday, February 19, 13
EXECUTIVE BUYER PERSONA
                                    “VITO”


                                     • BEST TO WORK WITH.
                                     ECONOMIC BUYER
                                     • UNDERSTANDS VALUE OF
                                     HUMAN CAPITAL.
                                     • TIME IS $$$ DON’T WASTE
                                     • DELIVER RESULTS!!!




Tuesday, February 19, 13
MANAGER BUYER PERSONA
                                 “MELISSA”


                                     • GOOD TO WORK WITH.
                                     • TECHNICAL HIRER -
                                     MAKES HIRING DECISION.
                                     • TYPICALLY WHERE
                                     WORKING RELATIONSHIP
                                     WILL BE.




Tuesday, February 19, 13
RECRUITING BUYER PERSONA
                                   “ANGELA”

                                       • DON’T START HERE,
                                       • END HERE.
                                       • AVOID IF YOU CAN.
                                       • SCREENS CALLS
                                       • TOO BUSY
                                       • WILL ASK TO SEND
                                       RESUMES AND NOT
                                       PROVIDE FEEDBACK
                                       • YOU CAN WIN OVER!


Tuesday, February 19, 13
FINDING DECISION MAKERS


        1. START WITH COMPANY FIRST




        2. GOOGLE SEARCH FOR CEO, CIO,
        CHAIRMAN, EXECUTIVE, DIRECTOR,
        ETC.




        3. SEARCH LINKEDIN & TWITTER




Tuesday, February 19, 13
DEEP-DIVE



                            Active




Tuesday, February 19, 13
SESSION II:
                           PRE-CALL PLANNING




Tuesday, February 19, 13
“Failure to prepare is
                           preparing to fail.”
                           - John Wooden




Tuesday, February 19, 13
PRE-CALL PLAN CHECKLIST
                     Write out your objective
                     Research company
                     Research prospect
                     Prepare 5 questions minimum
                    Anticipate their need
                    Determine your value proposition
                     Define your differentiation (other than free)
                    Anticipate objections
                    Bring show and tell - resumes!!!



Tuesday, February 19, 13
RESEARCHING
                           SKILLS WI SYSTEM




Tuesday, February 19, 13
RESEARCHING
                            EMPLOYERS




Tuesday, February 19, 13
RESEARCHING
                           EMPLOYER CONTACTS




Tuesday, February 19, 13
SESSION III:
                           BUSINESS OUTREACH




Tuesday, February 19, 13
PREPARING THE PITCH



                                    • Clear introduction
                                    • Leverage government
                                    • Make value proposition
                                    • Reference competitors
                                    • State your objective
                                    • Keep it short to the point
                                    • Know your close




Tuesday, February 19, 13
BE A CONSULTANT

          • What are the employers
          problems...are you sure?
          • How do you know?
          • How might they solve the
          problem on their own?
          • What are the feature benefits
          you offer?
          • What do your solutions
          mean in dollars?
          • What do they value?
          • How well do you know their
          business/ industry?



Tuesday, February 19, 13
LEVERAGE YOUR CHANNELS
                               WHERE DO YOUR LEADS COME FROM?
                                                                     Economic
                                                                    Development



                 WIB Boards
                 & Referrals


                                                                 Inbound
                                                                Marketing




                               Staffing
                               Agencies




Tuesday, February 19, 13
PREPARING THE PITCH
             Introduction:
             Good morning/afternoon (name), my name is ______ with [agency]. I
             was referred to you by [referral source] and wanted to introduce myself. Did I catch you at an
             okay time?

             Body:
             Great, well I wont take too much of your time.We’re a government funded program with many
             local partners, and we assist employers such as your self with acquiring a trained workforce.
             We’re 100% free service, and our objective is to really help you continue to grow.

             Close:
             I wanted to schedule a time to briefly chat with you about your goals for growth and how we
             may be able to assist and hopefully accelerate that.

             How does your schedule look this [recommend time].




Tuesday, February 19, 13
GETTING PAST THE GATEKEEPER

                                • May be receptionist or hiring
                                assistant.
                                • Speak assertively and
                                confidently.
                                • Act as if you are someone of
                                importance and you will be
                                treated as such.
                                • Don’t mention recruiting or
                                staffing.
                                • Leverage your referral.
                                Tip: Use speakerphone.




Tuesday, February 19, 13
APPOINTMENT CLOSING TIPS


                    • Recommend times
                    • Ask them “do you have your
                    calendar in front of you?”
                    • Coordinate through their
                    assistant. GREAT TIP!!!
                    • Soft close - I’ll just stop by
                    • Coffee close
                    • ALWAYS send calendar invite




Tuesday, February 19, 13
EXERCISE II:
                           CREATING YOUR PITCH


        1. GROUPS OF 5
        2. COME UP WITH THE BEST 30 SECOND
        PITCH AND CLOSE
        3. PITCHES
        4. CLASS VOTING




Tuesday, February 19, 13
LUNCH



Tuesday, February 19, 13
SESSION III:
                           IDENTIFYING EMPLOYERS
                                   NEEDS




Tuesday, February 19, 13
MEETINGS 101

                                • Establish rapport right out
                                the gate - Weather, current
                                events, observations, etc
                                • Be interested in them
                                • Find common interest
                                • State the objective of the
                                meeting
                                • Be aware of frame control
                                • Dress to impress
                                • Don’t overstay welcome
                                • Did you remember the
                                coffee?
                                • Let them do the talking
                                • Have something to show


Tuesday, February 19, 13
EMPLOYER NEEDS ANALYSIS
                            EMPLOYER NEEDS QUESTIONNAIRE
    1. What is your role with the company?
    2. Tell me about the company from your perspective?
    3. What are some of the challenges facing your industry and your
    company currently?
    4. Why do you believe these challenges exist?
    5. How are you coping with these challenges?
    6. What do you like or dislike about the current way you are
    solving the problem?




Tuesday, February 19, 13
EMPLOYER NEEDS ANALYSIS
                           EMPLOYER NEEDS QUESTIONNAIRE (CONT.)
    7. What solutions have you tried in the past?  
    8. How did they work?
    9. How do you envision staffing playing a role as a solution?
    10. How do you envision training playing a role as a solution?
    11.What do you like or dislike about the current way you are
    solving the problem?
    12. What greater capabilities would you like to have which you
    currently do not have, or know are available?




Tuesday, February 19, 13
EMPLOYER NEEDS ANALYSIS
                           EMPLOYER NEEDS QUESTIONNAIRE (CONT.)
    13. How would having [the above capabilities] help you execute
    on your mission?
    14. What is this challenge costing you in time, money and lost
    opportunity?
    15. How would you procure a solutions?
    16. When would you like a solution in place?
    17. Who is involved in the procurement process?
    18. Who else has this challenge?




Tuesday, February 19, 13
EMPLOYER NEEDS ANALYSIS
                 WHY IS HAVING THIS INFORMATION IMPORTANT

    1. You are conducting customer validation
    2. You are developing your customer personas
    3. Positioning yourself to be consultative
    4. Who else has this challenge
    5. Uncover hidden opportunities




Tuesday, February 19, 13
AVOID “C” EMPLOYERS

                                    C-EMPLOYERS WILL:
                                    • Waste your time
                                    • Cost tax payer money
                                    • Take advantage of freebies
                                    • Take advantage of workers
                                    C-EMPLOYER TRAITS:
                                    • High employee turnover
                                    • Telemarketing or shady sales
                                    • VITO is disconnected and
                                    doesn’t care for workforce
                                    • Slow hiring process
                                    • Screens out qualified candidates




Tuesday, February 19, 13
SEEK “A” EMPLOYERS

                                    A - EMPLOYERS WILL:
                                    • Embrace workforce development
                                    • Give you access to their
                                    company
                                    • Will challenge you to improve
                                    A - EMPLOYER TRAITS:
                                    • Stable or rapid growth
                                    • Managers are involved in hiring
                                    • Low to moderate turnover
                                    • Has some form of training
                                    • Financial secure




Tuesday, February 19, 13
EXERCISE III:
                           EMPLOYER NEEDS
                            QUESTIONNAIRE


        1. IN GROUPS
        2. COME UP WITH 2-3 QUESTIONS YOU
        CAN ASK AN EMPLOYER?
        3. SHARE WITH CLASS




Tuesday, February 19, 13
SESSION III:
                             VALUE PROPOSITION
                           “PITCHING WORKFORCE”




Tuesday, February 19, 13
THE KEY ELEMENTS TO A PITCH

                                 1. The “BIG IDEA”
                                 2. Identify the problem
                                 3. Identify the solution
                                 4. Reference customer
                                 success
                                 5. Make their life easier - do
                                 work for them. (service)
                                 6. Get referred to Hiring
                                 Manager/ or HR
                                 7.Briefcase Close -
                                 Resumes & Services




Tuesday, February 19, 13
THE KEY ELEMENTS TO A PITCH
        THE “BIG IDEA”
        “Vito, it was great meeting. I think we can
        help you expand by 25%, with a variety of
        services we offer.

        STATE THE PROBLEM
        “Clearly, your lack of production capacity is
        a challenge. Finding people with all 3 of
        your required qualities is going to be
        difficult.”

        IDENTIFY THE SOLUTION
        “However, we identify people with 2 of 3 of
        your qualities and then, bring in our local
        technical college and develop a short term
        training program or OJT program, or tax
        credit...etc.”

Tuesday, February 19, 13
THE KEY ELEMENTS TO A PITCH
        REFERENCE CUSTOMER
        SUCCESS
        “In fact, we worked with XYZ company
        and were able to help them hire 25 people
        in 90 days, and now they have capacity to
        expand.”

        MAKE THEIR LIFE EASIER
        “Don’t worry, I’ll work with our team to
        manage the process.We’ll post the
        openings for you and conduct the recruiting
        events.Who within HR should I speak
        with.”

        BRIEFCASE CLOSE
        “BTW, I brought a few resumes with me for
        you to take a look at. I’ve also put some of
        these recommendations on paper for you.”
Tuesday, February 19, 13
SESSION III:
                           OVERCOMING OBJECTIONS




Tuesday, February 19, 13
OBJECTIONS & RESPONSES
                           Candidates must have experience in   That’s great. What if we find you
                           A, B & C.                            candidates with 2/3, would you
                                                                consider them?
                           You have to work with our staffing    We’d love to partner with your staffing firm, in fact
                                                                we already work with them. They get many of their
                           firm.                                 candidates from us actually, so now you can go
                                                                directly to the source.
                           We’re not hiring.                    Why? Under what scenarios would
                                                                you be in a place to hire more staff?

                           What does workforce development
                           do?                                  Have your pitch ready!

                           Obama taxes me too much, I don’t     I voted for the other guy...lol?
                           want to work with government.        We’re not just government, we’re
                                                                public and private partnership.




Tuesday, February 19, 13
THE CLOSE & FOLLOW UP

                                     • REVIEW ACTION ITEMS
                                     • SCHEDULE NEXT MEETING -
                                     MOMENTUM IS KEY
                                     • THANK CLIENT
                                     • THANK THE RECEPTIONIST, TRY
                                     TO BUILD RAPPORT


                                     DON’T SUCK AT EMAIL
                                     • SEND EMAIL THANK YOU FROM
                                     CAR
                                     • DON’T WAIT 3 DAYS TO FOLLOW
                                     UP
                                     •




Tuesday, February 19, 13
THE EMAIL

                               DON’T SUCK AT EMAIL
                               • DON’T WAIT 3 DAYS
                               • DON’T SEND SPAM
                               INTRODUCTIONS

                               BE AWESOME AT EMAIL
                               • SEND EMAIL THANK YOU FROM
                               CAR
                               • SEND RECAP OF MEETING AND
                               NEXT STEPS
                               • SHARE INTERESTING NEW
                               INFORMATION TO PROSPECT




Tuesday, February 19, 13
EXERCISE IV:
                           OVERCOMING OBJECTIONS


        1. GROUPS OF 2
        2. PRETEND TO BE IN MEETING
        3. EMPLOYER & BUSINESS SERVICES
        4. COME UP WITH OBJECTIONS
        5. CREATE RESPONSES
        6. SHARE



Tuesday, February 19, 13
BREAK



Tuesday, February 19, 13
SESSION IV:
                           SECURING JOB ORDERS




Tuesday, February 19, 13
SYSTEM: TRACKING JOB ORDERS




Tuesday, February 19, 13
SECURING JOB ORDERS


                                     BEST PRACTICES
                                     • UNDERSTAND THEIR HIRING
                                     PROCESS
                                     • WORK DIRECTLY WITH THE
                                     HIRING MANAGERS
                                     • MAINTAIN CLIENT CONTROL
                                     • QUALIFY JOB ORDERS




Tuesday, February 19, 13
HIRING PROCESSES



                                                                                   Screening
 Job Application                  HRIS       Recruiter     Phone Screening
                                                                                   Interview




                                                                Approval
     Hired                 Job Offer        Reference,          Interview    Qualifications Interview
                                           Background,
                                          Drug Screening




Tuesday, February 19, 13
SYSTEM: SENDOUTS




Tuesday, February 19, 13
HIRING MANAGER


          WHY WORK WITH HIRING MGRS
          • THEY UNDERSTAND THE
          REQUIREMENTS OF THE JOB
          • THEY MAKE THE HIRING
          DECISION
          • ARE COACHABLE/ FLEXIBLE
          • WILL PROVIDE DIRECT FEEDBACK




Tuesday, February 19, 13
EMPLOYER CONTROL

                                   WHAT: EMPLOYER CONTROL MEANS
                                   HAVING SIGNIFICANT INPUT AS TO THE
                                   HIRING AND SCREENING PROCESS.

                                   WHY: RESULTS IN MORE AND FAST HIRES
                                   BY EMPLOYER. IT’S FOR THEIR BEST
                                   INTEREST.

                                   HOW:
                                   • RELATIONSHIP IS WITH VITO OR MGR.
                                   • YOU ALSO SHARE YOUR PROCESS
                                   • DEMONSTRATE EARLY SUCCESS
                                   • SEND ONLY QUALIFIED PARTICIPANTS
                                   BASED ON AGREED PARAMETERS.




Tuesday, February 19, 13
QUALIFYING JOBS
                           • Working directly with the hiring manager, open to your process
                           • Achievable qualifications
                       A   • Good compensation
                           • Ready to hire
                           • Only needs to see a few candidates
                           • Good company



                       B   • Has a combination 3-5 of the above
                           • Coachable, willing to work with you


                           • Only able to work with human resources or staffing agency
                           • Job is purple squirrel - Rocket scientist for minimum wage
                       C   • Good compensation - Below market wages
                           • Ready to hire - Not serious about hiring, just screening candidates
                           • Wants to see more than 3 participants
                           • Bad company



Tuesday, February 19, 13
NEGOTIATING REQUIREMENTS

           EVERYTHING IS NEGOTIABLE:
           • HIRING MANAGER TYPICALLY SETS TOP 3
           REQUIREMENTS
           • MOST REQ. ARE MADE UP AND NOT
           NECESSARY TO PERFORM THE JOB.
           • HUMAN RESOURCES THEN ADDS THEIR
           OWN

           MOST NEGOTIABLE AREAS
           • COLLEGE DEGREE
           • SKILLS SETS
           • SIMILAR TECHNICAL EXP
           • EX-OFFENDERS*
           LEAST NEGOTIABLE AREAS
           • NON-RELEVANT INDUSTRY EXPERIENCE
           • COMPENSATION (FOR VOLUME HIRES)
           • EX-OFFENDERS*


Tuesday, February 19, 13
EXERCISE V:
                           FIND AND ELIMINATE
                            PURPLE SQUIRREL


        1. GROUPS OF 5
        2. REVIEW THE LIST OF JOB OPENINGS
        3. DETERMINE WHICH IS PURPLE SQUIRREL
        4. COME UP WITH WAYS TO NEGOTIATE




Tuesday, February 19, 13
CURRENT JOB OPENINGS
              SHIPPING/     • BACHELORS DEGREE
              RECEIVING     • 3 YEARS PRIOR EXPERIENCE
                CLERK       • STRONG MS OFFICE
                            • CLEAN BACKGROUND
                            • FLEXIBLE SCHEDULE
                            • $8.00 PART TIME
           ENTRY-LEVEL • BACHELORS DEGREE
           PRODUCTION  • STRONG COMMUNICATION SKILLS
           SUPERVISOR  • STRONG MS OFFICE, SAP OR ERP
                       • CLEAN BACKGROUND
                       • 3RD SHIFT
                       • $32,000.00/ YEAR
             INBOUND   • MULTIPLE OPENINGS
           CALL CENTER • PRIOR EXPERIENCE A PLUS
                       • GREAT COMMUNICATION SKILLS
                       • INTERMEDIATE COMPUTER SKILLS
                       • MUST WORK SATURDAYS
                       • $15/HOUR



Tuesday, February 19, 13
CURRENT JOB OPENINGS
                            • BACHELORS DEGREE
                            • 3 YEARS PRIOR EXPERIENCE
                            • STRONG MS OFFICE
                            • CLEAN BACKGROUND
                            • FLEXIBLE SCHEDULE
                            • $8.00 PART TIME
           ENTRY-LEVEL • BACHELORS DEGREE
           PRODUCTION  • STRONG COMMUNICATION SKILLS
           SUPERVISOR  • STRONG MS OFFICE, SAP OR ERP
                       • CLEAN BACKGROUND
                       • 3RD SHIFT
                      B• $32,000.00/ YEAR
             INBOUND   • MULTIPLE OPENINGS
           CALL CENTER • PRIOR EXPERIENCE A PLUS
                       • GREAT COMMUNICATION SKILLS
                       • INTERMEDIATE COMPUTER SKILLS
                      A• MUST WORK SATURDAYS
                       • $15/HOUR



Tuesday, February 19, 13
SESSION IV:
                           INVENTORY MANAGEMENT




Tuesday, February 19, 13
TRIAGE PARTICIPANTS
                                 SOFT SKILLS


                                     C


                                 B        B
                                     A
                                                   HARD
 MOTIVATION
                             C                 C   SKILLS
                                     B



Tuesday, February 19, 13
INVENTORY MANAGEMENT
                JOB ORDERS                   PARTICIPANTS


                                  MATCHING
                           A                     A

                           B                      B


                           X                     C


Tuesday, February 19, 13
5 STEP TO BOOST PLACEMENT

           1.QUICKLY GET ALL A-PARTICIPANTS
           PRESENTED/ REFERRED TO A-JOB ORDERS.

           2. NEGOTIATE B-ORDERS TO A-ORDERS.

           3.QUICKLY PROVIDE NECESSARY TRAINING
           TO B-PLAYERS TO MOVE THEM TO A-STATUS.

           4. STOP ALL ACTIVITY ON C-ORDERS.

           5. FUNNEL C-PARTICIPANTS TO REQUIRED
           INTENSIVE SERVICES TO MOVE THEM UP THE
           SCALE.

Tuesday, February 19, 13
SESSION IV:
                           FULFILLMENT




Tuesday, February 19, 13
BEST PRACTICES
                                  RECRUITMENT EVENTS:
                                  • DRAMATICALLY INCREASE
                                  LIKELIHOOD OF HIRE
                                  • PROVIDES FOR MODE EMPLOYER
                                  CONTROL
                                  • PERFECT FOR ANY NUMBER OF
                                  POSITIONS
                                  • GREAT WAY TO PREP PARTICIPANTS
                                  SETUP
                                  • ONSITE OR OFFSITE
                                  • YOU OR STAFF COORDINATE ALL
                                  INTERVIEW TIMES
                                  • FACILITATE INDIVIDUAL OR GROUP
                                  INTERVIEW PREPS
                                  • DEBRIEF EACH PARTICIPANT AFTER
                                  • MEET WITH HIRING MANAGER
                                  IMMEDIATELY AFTER TO CLOSE ON
                                  PARTICIPANTS



Tuesday, February 19, 13
REMOVE BOTTLENECKS


                                   X



                              X
Tuesday, February 19, 13
REVIEW:
                           TAKEAWAYS




Tuesday, February 19, 13
DEMAND-DRIVEN MODEL




Tuesday, February 19, 13
REAL-TIME LABOR MARKET
                                  RESEARCH




Tuesday, February 19, 13
RESEARCHING EMPLOYERS &
                               DECISION MAKERS




Tuesday, February 19, 13
BUSINESS OUTREACH
                               “PITCHING”




Tuesday, February 19, 13
EMPLOYER NEEDS




Tuesday, February 19, 13
INVENTORY MANAGEMENT




Tuesday, February 19, 13
THANK YOU




Tuesday, February 19, 13

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Here are some ideas to get started for your group exercise:- Search local business journals, newspapers for company expansions, investments- Check economic development corporation/chamber of commerce websites - Search AngelList, Crunchbase for local startup investments- Follow hashtags on social media for local industry events, job fairs- Check industry association/convention schedules and sponsors- Search job boards like Indeed for in-demand skills, companies hiring- Check real estate listings for large commercial property purchasesTake 10 minutes to brainstorm all the possible ways to follow the money in your local area. Then share your top 3 ideas with the larger group

  • 1. WORKFORCE 2.0 TRAINING + TECHNOLOGY = INNOVATION Tuesday, February 19, 13
  • 2. ABOUT WORKFORCE 2.0 Who we are: • Founded 2005 (Division of Launchpad) • Founders - Staffing & Workforce Development What we do: Amplifying results of WFD w/ Training & Technology solutions Why: Passionate about re-employment. Goal is to help put America Back To Work! Tuesday, February 19, 13
  • 3. HOW IT WORKS Employer Workforce Centric Development Processes Launchpad Careers Cloud Technology Tuesday, February 19, 13
  • 4. OVER 30 SUCCESS STORIES WORKFORCE DEVELOPMENT ECONOMIC DEVELOPMENT COMMUNITY COLLEGES City of Los Angeles City of Los Angeles Long Beach City College County of Los Angeles LAEDC Coastline Community LA County Office of Education Valley Economic Development College City of Long Beach Corp Santa Monica City College County of Orange Managed Career Group Los Rio Community College City of Anaheim Barrio Planners Rio Hondo Community City of Santa Ana La Maestra Community Centers College South Bay WIB Vermont Slauson EDC Consumnes Community City of Pasadena ICON Economic Development College Monterey County FAME Assistance Corporation Skyline Community College City of San Bernardino Urban League Goodwill Industries Arbor Women Helping Women Rubicon Programs Tuesday, February 19, 13
  • 5.   Elyssa Fox Melissa Jankans Implementations Manager Chief Operations Officer THE TEAM Nicholas Rael Mike Alpert Customer Service Sr.. Consultant Abraham Jankans Chief Enthusiasm Officer Tuesday, February 19, 13
  • 6. BUSINESS SERVICES EXPERIENCE 15,000 sales calls • 4,000 interviews • 1,500 placements Tuesday, February 19, 13
  • 7. BUSINESS SERVICES INTRODUCTIONS NAME REGION TAKEAWAY Tuesday, February 19, 13
  • 8. TODAY’S AGENDA 9:30-10:30 AM - Session I • System refresher • Demand-driven model introduction/ overview • Labor market research/ prospecting • Exercise Break - 10 mins 10:40-12:00 pm - Session II • Identifying decision makers • Pre-call planning • Business outreach • Exercise II Lunch - 45 minutes 1:00-2:30 pm - Session II • Identifying business needs • Value proposition aka “pitching workforce” • Overcoming objections • Exercise III Break - 10 mins 2:40-4:00 pm - Session IV • Securing the order • Inventory management - matching • Fulfillment & service delivery • Exercise IV - Matching • Closing Tuesday, February 19, 13
  • 12. SUPPLY DRIVEN MODEL Tuesday, February 19, 13
  • 13. DEMAND DRIVEN MODEL Tuesday, February 19, 13
  • 14. CASE STUDIES: LA COUNTY Supply Demand + 42% 150 PLACEMENT OUTCOMES Los Angeles County TSE Program 113 Exceeded goal by 100 placements in 6 mos. 75 38 0 Tuesday, February 19, 13
  • 15. CASE STUDIES: LONG BEACH CITY COLLLEGE 85% PLACEMENT RATES 15% 85% Tuesday, February 19, 13
  • 16. DEMAND-DRIVEN METHODOLOGY 1. STARTS AND ENDS WITH AN EMPLOYER Tuesday, February 19, 13
  • 17. DEMAND-DRIVEN METHODOLOGY 2. PROCESS IS JUST AS IMPORTANT AS PASSION Tuesday, February 19, 13
  • 18. DEMAND-DRIVEN METHODOLOGY 3. MOVES FAST Tuesday, February 19, 13
  • 20. DEMAND-DRIVEN PROCESS IDENTIFY EMPLOYER REAL-TIME EMPLOYER NEEDS DECISION LMR OUTREACH ANALYSIS MAKERS MANAGING INVENTORY SECURING VALUE HIRING MANAGEMENT JOB ORDERS PROPOSITION PROCESS Tuesday, February 19, 13
  • 21. SESSION I: LABOR MARKET RESEARCH Tuesday, February 19, 13
  • 22. FOLLOW THE MONEY What does it mean: Seeking companies with cash (preferably new cash) What it doesn’t mean: Anticipating hiring based on macro cluster data. Tuesday, February 19, 13
  • 23. FOLLOW THE MONEY: EXAMPLE Tuesday, February 19, 13
  • 24. FOLLOW THE MONEY: Nov 11, 2012 Hurricane Sandy: Just over 4.8 million customers without power in 15 states Tuesday, February 19, 13
  • 25. FOLLOW THE MONEY: $425MM Tuesday, February 19, 13
  • 26. FOLLOW THE MONEY: Tuesday, February 19, 13
  • 27. FOLLOW THE MONEY: Tuesday, February 19, 13
  • 28. FOLLOW THE MONEY: CHANNELS Investment Community Job Boards • Angel Investors Groups • Venture Capital • Indeed.com • Private Equity Firms • Monster.com • Economic Development • Industry Job Board Publications Staffing Agencies • Local Business Journal • Blogs • Manpower • Company press releases • Aerotek • Commercial real estate •Adecco announcements Tuesday, February 19, 13
  • 29. FOLLOW THE MONEY: CHANNELS 11.26.12 - INVESTORS 01.28.13 - IN THE NEWS FEB Job Boards Staffing Agencies • Angel Investors Groups • Local Business Journal • Indeed.com • Manpower • Venture Capital • Blogs • Monster.com • Aerotek • Private Equity Firms • Company press releases • Industry Job Board • Adecco • Banks & SBA • Economic Development Tuesday, February 19, 13
  • 30. FOLLOW THE MONEY: TECHNIQUES Keywords: (your city + company + hire) or (city + company + investment/ venture capital/ private equity/ raised) Tuesday, February 19, 13
  • 31. EXERCISE I: FOLLOW THE MONEY 1. GROUPS OF 5 2. THINK OF WAYS YOU CAN FOLLOW THE MONEY IN YOUR REGION. 3. SEARCH YOUR AREA FOR OPPORTUNITIES 4. GROUP SHARE Tuesday, February 19, 13
  • 33. SESSION II: IDENTIFYING DECISION MAKERS Tuesday, February 19, 13
  • 34. EMPLOYER: DECISION MAKER HIERARCHY INVESTOR VITO MANAGER HR, RECRUITER, STAFFING Tuesday, February 19, 13
  • 35. INVESTOR BUYER PERSONA “BRAD” • GREAT TO WORK WITH. • UNDERSTANDS VALUE OF HUMAN CAPITAL. • THEIR THE ONES COMPLAINING TO GOV. WALKER ABOUT HUMAN CAPITAL SHORTAGES • HARDER TO FIND, BUT GREAT WAY TO GET TO VITO. Tuesday, February 19, 13
  • 36. EXECUTIVE BUYER PERSONA “VITO” • BEST TO WORK WITH. ECONOMIC BUYER • UNDERSTANDS VALUE OF HUMAN CAPITAL. • TIME IS $$$ DON’T WASTE • DELIVER RESULTS!!! Tuesday, February 19, 13
  • 37. MANAGER BUYER PERSONA “MELISSA” • GOOD TO WORK WITH. • TECHNICAL HIRER - MAKES HIRING DECISION. • TYPICALLY WHERE WORKING RELATIONSHIP WILL BE. Tuesday, February 19, 13
  • 38. RECRUITING BUYER PERSONA “ANGELA” • DON’T START HERE, • END HERE. • AVOID IF YOU CAN. • SCREENS CALLS • TOO BUSY • WILL ASK TO SEND RESUMES AND NOT PROVIDE FEEDBACK • YOU CAN WIN OVER! Tuesday, February 19, 13
  • 39. FINDING DECISION MAKERS 1. START WITH COMPANY FIRST 2. GOOGLE SEARCH FOR CEO, CIO, CHAIRMAN, EXECUTIVE, DIRECTOR, ETC. 3. SEARCH LINKEDIN & TWITTER Tuesday, February 19, 13
  • 40. DEEP-DIVE Active Tuesday, February 19, 13
  • 41. SESSION II: PRE-CALL PLANNING Tuesday, February 19, 13
  • 42. “Failure to prepare is preparing to fail.” - John Wooden Tuesday, February 19, 13
  • 43. PRE-CALL PLAN CHECKLIST Write out your objective Research company Research prospect Prepare 5 questions minimum Anticipate their need Determine your value proposition Define your differentiation (other than free) Anticipate objections Bring show and tell - resumes!!! Tuesday, February 19, 13
  • 44. RESEARCHING SKILLS WI SYSTEM Tuesday, February 19, 13
  • 45. RESEARCHING EMPLOYERS Tuesday, February 19, 13
  • 46. RESEARCHING EMPLOYER CONTACTS Tuesday, February 19, 13
  • 47. SESSION III: BUSINESS OUTREACH Tuesday, February 19, 13
  • 48. PREPARING THE PITCH • Clear introduction • Leverage government • Make value proposition • Reference competitors • State your objective • Keep it short to the point • Know your close Tuesday, February 19, 13
  • 49. BE A CONSULTANT • What are the employers problems...are you sure? • How do you know? • How might they solve the problem on their own? • What are the feature benefits you offer? • What do your solutions mean in dollars? • What do they value? • How well do you know their business/ industry? Tuesday, February 19, 13
  • 50. LEVERAGE YOUR CHANNELS WHERE DO YOUR LEADS COME FROM? Economic Development WIB Boards & Referrals Inbound Marketing Staffing Agencies Tuesday, February 19, 13
  • 51. PREPARING THE PITCH Introduction: Good morning/afternoon (name), my name is ______ with [agency]. I was referred to you by [referral source] and wanted to introduce myself. Did I catch you at an okay time? Body: Great, well I wont take too much of your time.We’re a government funded program with many local partners, and we assist employers such as your self with acquiring a trained workforce. We’re 100% free service, and our objective is to really help you continue to grow. Close: I wanted to schedule a time to briefly chat with you about your goals for growth and how we may be able to assist and hopefully accelerate that. How does your schedule look this [recommend time]. Tuesday, February 19, 13
  • 52. GETTING PAST THE GATEKEEPER • May be receptionist or hiring assistant. • Speak assertively and confidently. • Act as if you are someone of importance and you will be treated as such. • Don’t mention recruiting or staffing. • Leverage your referral. Tip: Use speakerphone. Tuesday, February 19, 13
  • 53. APPOINTMENT CLOSING TIPS • Recommend times • Ask them “do you have your calendar in front of you?” • Coordinate through their assistant. GREAT TIP!!! • Soft close - I’ll just stop by • Coffee close • ALWAYS send calendar invite Tuesday, February 19, 13
  • 54. EXERCISE II: CREATING YOUR PITCH 1. GROUPS OF 5 2. COME UP WITH THE BEST 30 SECOND PITCH AND CLOSE 3. PITCHES 4. CLASS VOTING Tuesday, February 19, 13
  • 56. SESSION III: IDENTIFYING EMPLOYERS NEEDS Tuesday, February 19, 13
  • 57. MEETINGS 101 • Establish rapport right out the gate - Weather, current events, observations, etc • Be interested in them • Find common interest • State the objective of the meeting • Be aware of frame control • Dress to impress • Don’t overstay welcome • Did you remember the coffee? • Let them do the talking • Have something to show Tuesday, February 19, 13
  • 58. EMPLOYER NEEDS ANALYSIS EMPLOYER NEEDS QUESTIONNAIRE 1. What is your role with the company? 2. Tell me about the company from your perspective? 3. What are some of the challenges facing your industry and your company currently? 4. Why do you believe these challenges exist? 5. How are you coping with these challenges? 6. What do you like or dislike about the current way you are solving the problem? Tuesday, February 19, 13
  • 59. EMPLOYER NEEDS ANALYSIS EMPLOYER NEEDS QUESTIONNAIRE (CONT.) 7. What solutions have you tried in the past?   8. How did they work? 9. How do you envision staffing playing a role as a solution? 10. How do you envision training playing a role as a solution? 11.What do you like or dislike about the current way you are solving the problem? 12. What greater capabilities would you like to have which you currently do not have, or know are available? Tuesday, February 19, 13
  • 60. EMPLOYER NEEDS ANALYSIS EMPLOYER NEEDS QUESTIONNAIRE (CONT.) 13. How would having [the above capabilities] help you execute on your mission? 14. What is this challenge costing you in time, money and lost opportunity? 15. How would you procure a solutions? 16. When would you like a solution in place? 17. Who is involved in the procurement process? 18. Who else has this challenge? Tuesday, February 19, 13
  • 61. EMPLOYER NEEDS ANALYSIS WHY IS HAVING THIS INFORMATION IMPORTANT 1. You are conducting customer validation 2. You are developing your customer personas 3. Positioning yourself to be consultative 4. Who else has this challenge 5. Uncover hidden opportunities Tuesday, February 19, 13
  • 62. AVOID “C” EMPLOYERS C-EMPLOYERS WILL: • Waste your time • Cost tax payer money • Take advantage of freebies • Take advantage of workers C-EMPLOYER TRAITS: • High employee turnover • Telemarketing or shady sales • VITO is disconnected and doesn’t care for workforce • Slow hiring process • Screens out qualified candidates Tuesday, February 19, 13
  • 63. SEEK “A” EMPLOYERS A - EMPLOYERS WILL: • Embrace workforce development • Give you access to their company • Will challenge you to improve A - EMPLOYER TRAITS: • Stable or rapid growth • Managers are involved in hiring • Low to moderate turnover • Has some form of training • Financial secure Tuesday, February 19, 13
  • 64. EXERCISE III: EMPLOYER NEEDS QUESTIONNAIRE 1. IN GROUPS 2. COME UP WITH 2-3 QUESTIONS YOU CAN ASK AN EMPLOYER? 3. SHARE WITH CLASS Tuesday, February 19, 13
  • 65. SESSION III: VALUE PROPOSITION “PITCHING WORKFORCE” Tuesday, February 19, 13
  • 66. THE KEY ELEMENTS TO A PITCH 1. The “BIG IDEA” 2. Identify the problem 3. Identify the solution 4. Reference customer success 5. Make their life easier - do work for them. (service) 6. Get referred to Hiring Manager/ or HR 7.Briefcase Close - Resumes & Services Tuesday, February 19, 13
  • 67. THE KEY ELEMENTS TO A PITCH THE “BIG IDEA” “Vito, it was great meeting. I think we can help you expand by 25%, with a variety of services we offer. STATE THE PROBLEM “Clearly, your lack of production capacity is a challenge. Finding people with all 3 of your required qualities is going to be difficult.” IDENTIFY THE SOLUTION “However, we identify people with 2 of 3 of your qualities and then, bring in our local technical college and develop a short term training program or OJT program, or tax credit...etc.” Tuesday, February 19, 13
  • 68. THE KEY ELEMENTS TO A PITCH REFERENCE CUSTOMER SUCCESS “In fact, we worked with XYZ company and were able to help them hire 25 people in 90 days, and now they have capacity to expand.” MAKE THEIR LIFE EASIER “Don’t worry, I’ll work with our team to manage the process.We’ll post the openings for you and conduct the recruiting events.Who within HR should I speak with.” BRIEFCASE CLOSE “BTW, I brought a few resumes with me for you to take a look at. I’ve also put some of these recommendations on paper for you.” Tuesday, February 19, 13
  • 69. SESSION III: OVERCOMING OBJECTIONS Tuesday, February 19, 13
  • 70. OBJECTIONS & RESPONSES Candidates must have experience in That’s great. What if we find you A, B & C. candidates with 2/3, would you consider them? You have to work with our staffing We’d love to partner with your staffing firm, in fact we already work with them. They get many of their firm. candidates from us actually, so now you can go directly to the source. We’re not hiring. Why? Under what scenarios would you be in a place to hire more staff? What does workforce development do? Have your pitch ready! Obama taxes me too much, I don’t I voted for the other guy...lol? want to work with government. We’re not just government, we’re public and private partnership. Tuesday, February 19, 13
  • 71. THE CLOSE & FOLLOW UP • REVIEW ACTION ITEMS • SCHEDULE NEXT MEETING - MOMENTUM IS KEY • THANK CLIENT • THANK THE RECEPTIONIST, TRY TO BUILD RAPPORT DON’T SUCK AT EMAIL • SEND EMAIL THANK YOU FROM CAR • DON’T WAIT 3 DAYS TO FOLLOW UP • Tuesday, February 19, 13
  • 72. THE EMAIL DON’T SUCK AT EMAIL • DON’T WAIT 3 DAYS • DON’T SEND SPAM INTRODUCTIONS BE AWESOME AT EMAIL • SEND EMAIL THANK YOU FROM CAR • SEND RECAP OF MEETING AND NEXT STEPS • SHARE INTERESTING NEW INFORMATION TO PROSPECT Tuesday, February 19, 13
  • 73. EXERCISE IV: OVERCOMING OBJECTIONS 1. GROUPS OF 2 2. PRETEND TO BE IN MEETING 3. EMPLOYER & BUSINESS SERVICES 4. COME UP WITH OBJECTIONS 5. CREATE RESPONSES 6. SHARE Tuesday, February 19, 13
  • 75. SESSION IV: SECURING JOB ORDERS Tuesday, February 19, 13
  • 76. SYSTEM: TRACKING JOB ORDERS Tuesday, February 19, 13
  • 77. SECURING JOB ORDERS BEST PRACTICES • UNDERSTAND THEIR HIRING PROCESS • WORK DIRECTLY WITH THE HIRING MANAGERS • MAINTAIN CLIENT CONTROL • QUALIFY JOB ORDERS Tuesday, February 19, 13
  • 78. HIRING PROCESSES Screening Job Application HRIS Recruiter Phone Screening Interview Approval Hired Job Offer Reference, Interview Qualifications Interview Background, Drug Screening Tuesday, February 19, 13
  • 80. HIRING MANAGER WHY WORK WITH HIRING MGRS • THEY UNDERSTAND THE REQUIREMENTS OF THE JOB • THEY MAKE THE HIRING DECISION • ARE COACHABLE/ FLEXIBLE • WILL PROVIDE DIRECT FEEDBACK Tuesday, February 19, 13
  • 81. EMPLOYER CONTROL WHAT: EMPLOYER CONTROL MEANS HAVING SIGNIFICANT INPUT AS TO THE HIRING AND SCREENING PROCESS. WHY: RESULTS IN MORE AND FAST HIRES BY EMPLOYER. IT’S FOR THEIR BEST INTEREST. HOW: • RELATIONSHIP IS WITH VITO OR MGR. • YOU ALSO SHARE YOUR PROCESS • DEMONSTRATE EARLY SUCCESS • SEND ONLY QUALIFIED PARTICIPANTS BASED ON AGREED PARAMETERS. Tuesday, February 19, 13
  • 82. QUALIFYING JOBS • Working directly with the hiring manager, open to your process • Achievable qualifications A • Good compensation • Ready to hire • Only needs to see a few candidates • Good company B • Has a combination 3-5 of the above • Coachable, willing to work with you • Only able to work with human resources or staffing agency • Job is purple squirrel - Rocket scientist for minimum wage C • Good compensation - Below market wages • Ready to hire - Not serious about hiring, just screening candidates • Wants to see more than 3 participants • Bad company Tuesday, February 19, 13
  • 83. NEGOTIATING REQUIREMENTS EVERYTHING IS NEGOTIABLE: • HIRING MANAGER TYPICALLY SETS TOP 3 REQUIREMENTS • MOST REQ. ARE MADE UP AND NOT NECESSARY TO PERFORM THE JOB. • HUMAN RESOURCES THEN ADDS THEIR OWN MOST NEGOTIABLE AREAS • COLLEGE DEGREE • SKILLS SETS • SIMILAR TECHNICAL EXP • EX-OFFENDERS* LEAST NEGOTIABLE AREAS • NON-RELEVANT INDUSTRY EXPERIENCE • COMPENSATION (FOR VOLUME HIRES) • EX-OFFENDERS* Tuesday, February 19, 13
  • 84. EXERCISE V: FIND AND ELIMINATE PURPLE SQUIRREL 1. GROUPS OF 5 2. REVIEW THE LIST OF JOB OPENINGS 3. DETERMINE WHICH IS PURPLE SQUIRREL 4. COME UP WITH WAYS TO NEGOTIATE Tuesday, February 19, 13
  • 85. CURRENT JOB OPENINGS SHIPPING/ • BACHELORS DEGREE RECEIVING • 3 YEARS PRIOR EXPERIENCE CLERK • STRONG MS OFFICE • CLEAN BACKGROUND • FLEXIBLE SCHEDULE • $8.00 PART TIME ENTRY-LEVEL • BACHELORS DEGREE PRODUCTION • STRONG COMMUNICATION SKILLS SUPERVISOR • STRONG MS OFFICE, SAP OR ERP • CLEAN BACKGROUND • 3RD SHIFT • $32,000.00/ YEAR INBOUND • MULTIPLE OPENINGS CALL CENTER • PRIOR EXPERIENCE A PLUS • GREAT COMMUNICATION SKILLS • INTERMEDIATE COMPUTER SKILLS • MUST WORK SATURDAYS • $15/HOUR Tuesday, February 19, 13
  • 86. CURRENT JOB OPENINGS • BACHELORS DEGREE • 3 YEARS PRIOR EXPERIENCE • STRONG MS OFFICE • CLEAN BACKGROUND • FLEXIBLE SCHEDULE • $8.00 PART TIME ENTRY-LEVEL • BACHELORS DEGREE PRODUCTION • STRONG COMMUNICATION SKILLS SUPERVISOR • STRONG MS OFFICE, SAP OR ERP • CLEAN BACKGROUND • 3RD SHIFT B• $32,000.00/ YEAR INBOUND • MULTIPLE OPENINGS CALL CENTER • PRIOR EXPERIENCE A PLUS • GREAT COMMUNICATION SKILLS • INTERMEDIATE COMPUTER SKILLS A• MUST WORK SATURDAYS • $15/HOUR Tuesday, February 19, 13
  • 87. SESSION IV: INVENTORY MANAGEMENT Tuesday, February 19, 13
  • 88. TRIAGE PARTICIPANTS SOFT SKILLS C B B A HARD MOTIVATION C C SKILLS B Tuesday, February 19, 13
  • 89. INVENTORY MANAGEMENT JOB ORDERS PARTICIPANTS MATCHING A A B B X C Tuesday, February 19, 13
  • 90. 5 STEP TO BOOST PLACEMENT 1.QUICKLY GET ALL A-PARTICIPANTS PRESENTED/ REFERRED TO A-JOB ORDERS. 2. NEGOTIATE B-ORDERS TO A-ORDERS. 3.QUICKLY PROVIDE NECESSARY TRAINING TO B-PLAYERS TO MOVE THEM TO A-STATUS. 4. STOP ALL ACTIVITY ON C-ORDERS. 5. FUNNEL C-PARTICIPANTS TO REQUIRED INTENSIVE SERVICES TO MOVE THEM UP THE SCALE. Tuesday, February 19, 13
  • 91. SESSION IV: FULFILLMENT Tuesday, February 19, 13
  • 92. BEST PRACTICES RECRUITMENT EVENTS: • DRAMATICALLY INCREASE LIKELIHOOD OF HIRE • PROVIDES FOR MODE EMPLOYER CONTROL • PERFECT FOR ANY NUMBER OF POSITIONS • GREAT WAY TO PREP PARTICIPANTS SETUP • ONSITE OR OFFSITE • YOU OR STAFF COORDINATE ALL INTERVIEW TIMES • FACILITATE INDIVIDUAL OR GROUP INTERVIEW PREPS • DEBRIEF EACH PARTICIPANT AFTER • MEET WITH HIRING MANAGER IMMEDIATELY AFTER TO CLOSE ON PARTICIPANTS Tuesday, February 19, 13
  • 93. REMOVE BOTTLENECKS X X Tuesday, February 19, 13
  • 94. REVIEW: TAKEAWAYS Tuesday, February 19, 13
  • 96. REAL-TIME LABOR MARKET RESEARCH Tuesday, February 19, 13
  • 97. RESEARCHING EMPLOYERS & DECISION MAKERS Tuesday, February 19, 13
  • 98. BUSINESS OUTREACH “PITCHING” Tuesday, February 19, 13