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SAP HR e-Recruiting
Knowledge Transfer

Jim Chadwick
February 2012




© 2011 HCL AXON – Proprietary & Confidential
Session outline

                     Aim of session
                     Application overview
                     Technical considerations
                     Solution overview
                      –   Overview
                      –   Data Model
                      –   Terminology
                      –   Roles
                      –   Integration
                     Configuration
                     User interfaces
                     Additional information sources


                           2
Aim of session




                 © 2011 HCL AXON – Proprietary & Confidential
Aim of session


 Understand the basics of SAP e-Recruiting solution v6.05
 Provide a foundation to be able to communicate to a potential / existing
    client
   Is a comprehensive training course
   Will not make you an expert in two days!




                                     4
Application overview




                   © 2011 HCL AXON – Proprietary & Confidential
Application Overview

   A web-based product
    – Provides on-line application facilities
    – Uses concept of ‘talent warehouse’
    – Part of SAP’s ‘Talent Management’ solution
   Based on finding, retaining and building relationships with candidates /
    employees
   Ability to link to other systems
    – External job boards, recruitment agencies, intranet, ESS, MSS
    – Third party vendors for CV parsing, background checking
   Configured in ECC
    – IMG > SAP E-recruiting
   SAP extension set ERECRUIT and so must be installed
   Can integrate into other SAP solutions
    – PA, OM, PD
   Current version is 6.00, enhancement pack 5
   More than 20 languages supported


                                           6
Application Overview


 Supports all processes in a recruitment cycle
  –   Requisition and application
  –   Candidate shortlisting
  –   Interview and selection/rejection
  –   Pre-employment
 An object-orientated solution
  – Uses standard SAP objects and relationships
 Uses concept of infotypes in 5*** range
 Fully integrates into SAP HR
  – PA48
  – ‘New Hire interface’ - XI (PI - Process Integration)




                                          7
Technical Considerations




                   © 2011 HCL AXON – Proprietary & Confidential
e-Recruiting and HR on separate instances




                           9
e-Recruiting and HR on separate instances




                           10
e-Recruiting and HR on the same instance




                           11
Enhancement Packs




                    © 2011 HCL AXON – Proprietary & Confidential
Enhancement Pack 4 updates

   Portal is a pre-requisite
   Completely new UI for Recruiter and Administrator
    – Move from BSP to ABAP WD
   Logical grouping of dashboards for Recruiter
   Extensive personalisation options through POWL
   Less clicks to enter requisition and posting data
   Linking of activities reducing the number Recruiters have to maintain
   Better performance through redundant data handling
   Improved look and feel of candidate profile
    – Short profile – quick view
    – Long profile – history of profile information
   Enhanced integration to third party vendors
    – Resume Parsing
    – Background checking
   Removal of Succession Planning from component ERECRUIT


                                              13
Enhancement Pack 5 updates

   New POWL lists for Recruiter
   Improved functionality for validating previously unregistered candidates
   New workflows and activities for handling verification emails
   Additional candidate information ‘internet presence’
    – Ability to include personal websites or social networks in candidate profile
   Candidate navigation improvements
    – ‘Work experience’ and ‘Education /Training’ via pop-up menus
   Lock mechanism for candidate profile maintenance
    – Access privilege for candidate where Recruiter & candidate try and maintain
      profile at same time
   Additional status of ‘draft’ for job postings
   Improved error handling messaged for Activity Management
    – Where missing address data prevents sending correspondence
   Extension of PI interface for New Hires
    – Transfer of work experience, education and enhanced qualifications



                                             14
Enhancement Pack 5 updates (continued)


 Select multiple candidates and compare details ‘side by side’




                                    15
Enhancement Pack 6 updates (proposed!)


 Only basic details available based on Release Notes from December
    2011
   New Business Function to allow operational reporting without having to
    transfer data to BW first. New queries include:
    – Efficiency of posting channels
        • Offers/hires per posting channel
    –   Planned job interviews
    –   Efficiency of application sources
    –   Diversity report
    –   ‘Jump from’ queries to web dynpro applications
 Replacement of some existing roles with new roles
    – Includes Recruiter, unregistered, internal & external candidates
    – Not sure why…!


                                             16
Solution Overview




                    © 2011 HCL AXON – Proprietary & Confidential
Solution - Recruiting


 Requisition Management
   –   Creation of requisition using a wizard
   –   Integration of Organisational Management
   –   Description of requirements
   –   Use of standardised process templates
   –   Manager or Recruiter can created a requisition
   –   Approval Workflow


 Management of Job Postings - Advertising
   – Management of several channels of job postings
   – Automatic publication of job postings in the desired channel
   – Interface to job boards (using xml)



                                        18
Solution - Recruiting


   Applicant Tracking
    –   Management of assignments to requisitions
    –   Definition of support team
    –   Advanced search and ranking from initial sift to hire
    –   Activity management
        • Mass processing (such as ‘rejection’)
        • Individual activities (such as ‘request a reference’)
        • Supported by workflow
   Correspondence
    –   Templates for letters
    –   Individual amendment of templates if required
    –   Automatic creation of correspondence using workflow
    –   Selection of output – paper or email
    –   Execution of mass processing on the background



                                                 19
Solution - Recruiting


   Evaluation and reporting
    – Active queries within Dashboard for quick overview per user
      • Export to MS Excel
    – Analytic reporting using SAP Business Warehouse




                                         20
Solution - Talent Warehouse




                              21
Solution - Talent Warehouse


 Self-services for internal and external candidates
    –   Logon and registration using personal start pages
    –   Recording of personal candidate profile
    –   Search for vacancies
    –   Online applications
    –   Check status of applications

 TRM Concept
    –   Globally standardised candidate profile for talents
    –   Integration of internal and external candidates in one talent pool
    –   Search for suitable candidates by recruiter (Search & Match)
    –   Segmentation and classification of candidates



                                          22
Business Process Overview - Internal




                           23
Business Process Overview - External




                           24
Data Model




             © 2011 HCL AXON – Proprietary & Confidential
Objects

     Object     ID                               Description

Candidate       NA   Representation of a candidate, can be internal or external


Requisition     NB   An agreement between hiring managers and recruiters about the
                     conditions of a vacant position

Posting         NC   The instance of an advert


Application     ND   Created upon an application by a candidate for a posting


Candidacy       NE   The assignment of a candidate to a requisition


Talent Group    NF   Used to group candidates with similar attributes, based on talent
                     searches

Support Group   NG   Groups all users who are involved in processing a requisition



                                 26
                                  26
Objects, relationships and infotypes
                     OType P               OType US


                                A208 (2) B208 (2)
                     A209 (2) B209 (2)

          B008 (2)                            A207 (2)
OType S                        OType CP                  OType BP
                                              B207 (2)
          A008 (2)

                          B650 (2)      A650 (2)


                 Candidate                                           Application                                        Posting
                                            B651 (2)                                          B653 (3)
                 OType NA                                             OType ND                                         OType NC
                                            A651 (3)                                          A653 (2)
             cl_hrrcf_candidate                            cl_hrrcf_candidate_application                         cl_hrrcf_posting


          5102                                                5131                                              5121
          5103                                                5132                                              5122
          5104                                                5134                                              5134
          5105                                                5135        A655 (3) B655 (2)
          5106                                                5136
                             B656 (2)        A656 (3)         5137                                               A652 (2) B652 (3)
          5107
          5108                                                5138
          5110                                                5139
          5111                                                5140
          5112                                                5141
                                                                                                                       Requisition
          5129
          5134                                                       Candidacy                A654 (2)
          5135                                                                                                         OType NB
          5136                                                        OType NE                B654 (3)
          5137                                                                                                   cl_hrrcf_requisition
          5138                                                  cl_hrrcf_candidacy
          5139
                                                                                                         5112
                                                               5133                                      5125
                                                                                                         5126    B657 (3)     A657 (3)
                                                               5134
                                                               5135                                      5127
                                                               5136                                      5128
                                                               5137                                      5129           OType S
                                                               5138                                      5130
                                                               5139                                      5131
                                                                                                         5134
                                                               5140                  27
                                                               5141
                                                                                     27
Data Model


 E-Recruiting Data Model
  – Based on objects and relationships

                         A/B 651                        A/B 653
           Candidate                Application                    Posting
             (NA)                        (ND)                        (NC)




                                              A/B 655




                                                                         A/B 652
                                   Candidacy                      Requisition
                                                        A/B 654
                                         (NE)                        (NB)




                                         28
Data Model - Candidate

 E-Recruiting Data Model

        Candidate                 Application               Posting
          (NA)                      (ND)                      (NC)



      The candidate holds all the individual, person
      related data, such as work history, education, CV
      attachments etc.           Candidacy                  Requisition
      Every internal and external person on the system is
                                     (NE)                     (NB)
      represented via a candidate object in SAP E-
      Recruiting.




                                       29
Data Model - Application

 E-Recruiting Data Model
        Candidate                 Application                    Posting
          (NA)                        (ND)                         (NC)



            The application object is created if a candidate
            applies for a specific, advertised job.
                                   Candidacy                    Requisition
            It holds all data, which is relevant for this particular
            application, such as cover letter, job specific
                                      (NE)                         (NB)
            questionnaires etc.




                                         30
Data Model - Candidacy


 E-Recruiting Data Model
            The candidacy object is created if the recruiter or
        Candidate                 Application                Posting
            internal Talent consultant nominates a candidate to
          (NA) suitable for a specific job. The job does not
            be                       (ND)                     (NC)
            have to advertised at the point of time the
            candidacy is created.



                                  Candidacy                 Requisition
                                    (NE)                          (NB)




                                       31
Data Model – Requisition

 E-Recruiting Data Model

         Candidate                 Application           Posting
           (NA)                       (ND)                 (NC)




A requisition represents a specific or multiple
positions or a generic job held on Organisational
Management on SAP E-Recruiting.Candidacy                Requisition
                                       (NE)
It is an agreement between hiring managers and             (NB)
recruiters about the conditions of a vacant position.




                                         32
Data Model - Posting


 E-Recruiting Data Model

         Candidate                  Application           Posting
           (NA)                       (ND)                  (NC)



   The posting is represents the definition of the
   strategy to attract candidates.
                                    Candidacy
   The implementation of the strategy is represented     Requisition
   in the creation of posting instances(NE)
                                        related to the      (NB)
   posting which includes the advertising through
   different channels.



                                         33
Terminology




              © 2011 HCL AXON – Proprietary & Confidential
Terminology - process


 Candidate
  – Applicant
  – Can in be internal or external
 Application
  – Application for a specific advertised job
 Requisition
  – An agreement between hiring managers and recruiters about the conditions of
    a vacant position
 Posting
  – The definition of the strategy to attract candidates
  – For example, internal and external advertisements for a requisition
 Posting instance
  – Publication of a posting

                                         35
Terminology - application


   Start Page
    – Home Page for E-recruiting users
   SAP Role
    – SAP authorisation role
   e-recruiting Role
    – e-Recruiting user type e.g.. Recruiter, manager, candidate
   Object
    – Organisational Management Objects used in e-recruitment
   BP – Business Partner
    – An OM object used to pull all relevant information such as name, address and
      email address into one object
    – BP’s are used across SAP which enables integration if required. They are
      especially used in CRM.
    – BP’s are used in e-recruitment for internal and external candidates and for
      branches


                                           36
Terminology - application


 Container Sequence
  – Wizard for capturing data using tab strips
 Process Template
  – Processes and activities in a recruitment process
 Support Team
  – List of users and their roles involved in the recruitment process for a specific
    requisition




                                         37
Terminology - technical


 URL
  – Uniform Resource Locator (internet address)
 TREX – Text Retrieval and Information Extraction
  – TREX is a search engine that is required to facilitate searches in e-
    Recruiting, such as searches for jobs, candidates etc.
  – The E-Recruiting system and TREX communicate with each other through
    RFC connections
 OTR – Online Text Repository
  – Controls text displayed on the E-recruiting Webdynpro pages




                                      38
Roles




        © 2011 HCL AXON – Proprietary & Confidential
Roles in SAP e-Recruiting


 Roles in SAP e-Recruiting
  –   Roles in E-Recruiting are configurable to a high degree
  –   This supports a role driven and de-centralised recruiting approach
  –   One Start Page may be used by multiple roles
  –   An e-Recruiting role is different to an SAP authorisation role

  – Difference between registered and unregistered candidates




                                         40
Roles in SAP e-Recruiting
  Roles in SAP E-Recruiting
    • Roles in E-Recruiting are configurable to a high degree
    • This supports a role driven and de-centralised recruiting
      approach
    • One Start Page may be used by multiple roles
    • An E-recruiting role is different to an SAP authorisation Role

    • Difference between registered and unregistered candidates




                                    41
Standard roles in SAP E-Recruiting




                            42
Concept of Roles and Start pages 1


 Users of e-Recruitment gain system access in two ways
  – SAP authorisation role(s) attached to userid
  – Userid attached to an e-Recruiting role in a support team which is assigned a
    reference user in configuration which has SAP authorisation role(s) attached
     •   Support teams are set up:
         –   to determine involvement in a part of the process
         –   to control access where a recruitment team is split across different locations
         –   to add individuals to specific tasks in the process




                                                     43
Concept of Roles and Start pages - 2


  Requisition NB50000001
  ‘Receptionist’
   Support Team IT5131
   of NB 50000001
         User     eRecruiting Role                    Authorisation Role     Startpage Applications
                                     Reference User


                                                      SAP_RCF_RECRUITER                Maintenance, Applications, Candidate
        GMILLER       Recruiter      RCF_RECRUIT                             3         Overview, Correspondence etc


                     Recruiting                       SAP_RCF_DATA_TYPIST              Enter internal applications, enter external
        WSMITH                       RCF_DATA_TYP                            3         applications, correspondence
                    Administator

       DBECKHAM    Hiring Manager                     SAP_RCF_MANAGER        5         Draft and forward requisition, Reporting
                                     RCF_MANAGER


       EPRESLEY      Assessor                         SAP_RCF_DECISION_MAKER 5         Selection list, reporting
                                     RCF_DECISION




                                                44
Concept of Roles and Start pages - 3    Insert client logo here




                     = Reference User




                               45
Concept of Roles and Start pages - 4
     Authorisation Role     Startpage Applications


                                      Maintenance, Applications, Candidate
     SAP_RCF_RECRUITER      3         Overview, Correspondence etc


                                      Enter internal applications, enter external
     SAP_RCF_DATA_TYPIST    3         applications, correspondence



     SAP_RCF_MANAGER        5         Draft and forward requisition, Reporting




     SAP_RCF_DECISION_MAKER 5         Selection list, reporting




                                             Authorisation for start page and links

                                                                  46
Integration




              © 2011 HCL AXON – Proprietary & Confidential
Data Model – Internal Candidate
 Integration with HR-PA for internal candidates
 In addition to the individual, person
 related data of the candidate, the
                                          Person                User
 business partner holds name,
 address, date of birth, gender etc.          (P)               (US)
 The data is synchronised from the
 employee record (P) for internal
 candidates.
                                                     Central           Business
                                                     Person            Partner
 Inbound ALE interface from SAP                       (CP)               (BP)
 HR (only if HR and e-Rec on 2
 instances
 Otherwise standard program
 HRALXSYNC available for
 synchronisation.                                   Candidate
                                                      (NA)



                                         48
Data Model – External Candidate


 In addition to the individual,        Central     Business
                                       Person       Partner
 person related data of the
                                        (CP)         (BP)
 candidate, the business
 partner holds name,
 address, date of birth,
 gender etc. external
 candidates.                           Candidate
                                         (NA)




                                  49
Data Model - Integration
       SAP HR PD Qualification
       Catalogue


           Qualification
                (Q)
                                             Requisition                   Posting
                                                (NB)                        (NC)

           Qualification          requires

                (Q)



 Integration with SAP HR Personnel Development – Qualification catalogue
  E-Recruiting can use the same catalogue as the HR backend system. However, the
 following should be take into account:
        The catalogue for HR purposes is different from the catalogue for recruitment
       purposes
        The catalogue for internals may be different from the catalogue you may want to use
       for externals (in terms of openness and terminology)
        Customers often cannot provide a consolidated catalogue in their global HR system

                                              50
Data Model - Integration
       SAP HR PD Qualification
       Catalogue


           Qualification
                (Q)
                                             Candidate
                                               (NA)

           Qualification          requires

                (Q)



 Integration with SAP HR Personnel Development – Qualification catalogue
  E-Recruiting can use the same catalogue as the HR backend system. However, the
 following should be take into account:
        The catalogue for HR purposes is different from the catalogue for recruitment
       purposes
        The catalogue for internals may be different from the catalogue you may want to use
       for externals (in terms of openness and terminology)
        Customers often cannot provide a consolidate catalogue in their global HR system

                                              51
Data Model - Integration
       SAP HR Org Management



              Position
                (S)
                                             Requisition                     Posting
                                                  (NB)                        (NC)

                Job                is occupied
                                   by means of
                (C)



 Integration with Organisational Structure
  Goals
        Upload the organisational Structure to attach to requisitions
        Display information about organisational units, jobs and positions in E-Recruiting
  Integration Type
        Inbound ALE Interface from SAP HR (only required if HR and Recruiting
       run in two instances)



                                                 52
Integration – Hiring of transferred employees (1)

    Transfer of data for all successful candidates to master data (making
    candidates that are to be hired known in the HR system)
     –   Using RFC
     –   Transfer of 15 fields in total, assuming these fields were all filled in SAP E-
         Recruiting
     –   Call back to E-Recruiting (using RFC) to convert external to internal candidates
     –   Available in all available HR Releases
     –   RCF connection only required if HR and E-Recruiting run in two instances;
         otherwise transfer is facilitated automatically
     –   Release 6.00 offers ‘New Hire Interface’ through XI




                                              53
Integration – Hiring of transferred employees (2)


 Release 6.00 offers ‘New Hire Interface’ through XI




                                    54
Integration – FI/CO

       FI/CO functions can be used independently of E-Recruiting data,
        although cost centres can be entered (free text) in the requisition. No
        input checks are performed in the standard system.
       Cost reporting can be created in BW on the basis of the cost centre
        maintained in the requisition




                                        55
Configuration




                © 2011 HCL AXON – Proprietary & Confidential
Configuration


 The following areas will be covered in this section
   –   Parameters
   –   User Interfaces
   –   Search Interfaces
   –   Applicant Tracking
   –   Special Users
   –   Web Services
   –   Periodic Services
   –   Workflows
   –   Search Engine

   – IMG path:



                                     57
Parameters
    E-Recruiting parameters apply to many different functions of e-
      Recruiting
      – Table T77RCF_UI_PARAM
    This is where you specify
      –   The smartforms to be used for data overviews and job postings
      –   URL links for data privacy statements and guidelines
      –   Number of lines in hit lists, questionnaire responses etc
      –   Default document display – HTML or PDF




                                     58
User Interfaces




                  © 2011 HCL AXON – Proprietary & Confidential
User Interfaces




                  60
User Interfaces - Start Pages


 Recruiter and Administrator
   –   Activate SICF services
   –   Launchpad settings
   –   Interface parameter settings, including
   –   Standard / custom forms for data overviews
   –   Maximum entries for questionnaire responses
 Internal and external candidates can be customised
   – Change layout
   – Create new or remove existing services
 For all text (titles and descriptions) an entry in the OTR (on-line text
   repository) is required
   – All entries start PAOC_RCF_UI*
   – Transaction SOTR_EDIT


                                        61
User Interfaces – Recruiter start page




                            62
User Interfaces – External candidate start page




                            63
Create a link

 Create a new link by denoting a 4 digit code
 Prerequisite is an entry in the OTR


                                                 Define a 4 digit
                                                 code for the link
                                                 Give it a name
                                                 Create an entry
                                                 in the OTR
                                                 Either give the
                                                 link a URL or an
                                                 Application if you
                                                 are changing an
                                                 existing link



                                    64
Create an application group

   If creating a new application group denote a 4 digit code
   If changing a standard application group, add an existing one
   Prerequisite for new group is an entry in the OTR
   Group the links

                                               Select or define a group ID
                                               Assign a name
                                               There must an OTR entry
                                               for the title and description
                                               Enter the image URL, width
                                               and height




                                      65
Create a Start page

   If creating a new start page denote a 4 digit code
   If changing a standard start page, add an existing one
   Prerequisite for new group is an entry in the OTR
   Group the application groups
   Note: If you create a new start page, this must be reflected in the roles

                                                    Select or define a start
                                                    page ID
                                                    Assign a name
                                                    Select an application class
                                                    (int or ext if irrelevant)
                                                    There must an OTR entry
                                                    for the title and description




                                       66
Roadmaps

   Roadmaps pertain to the various ‘wizards’. The following are provided as
    standard:

    –   Candidate profile (external candidate)
    –   Application wizard (registered candidate)
    –   Application wizard (unregistered candidate)
    –   Application wizard (employee)
    –   Candidate profile (employee)




   Order of screens can be changed in customising
   Customised screens can be included
    – OTR texts need to be included


                                             67
Hierarchy levels, Industries and Functional Areas


 Hierarchy levels, Industries, Functional Areas are defined based on the
    type of organisation
   Entries need careful consideration as they are shared by many functions
    –   Creating requisitions (recruiter role)
    –   Work experience (external applicant)
    –   Search criteria - talent groups (recruiter role)
    –   Search criteria - candidates in talent pool (recruiter role)
    –   Job search (external applicant)
    –   Creating application groups (business administrator role)




                                          68
Search Interfaces




                    © 2011 HCL AXON – Proprietary & Confidential
Search Interfaces




                    70
Search Profiles


 Search profiles are related to how a search functions
 A search profile which is like an infoset or a template or a bucket of
    available search criteria on which a search is built
   A search profile is related directly to an object type such as requisition,
    candidate, posting etc
    – Search Profile Type
      • High level bucket – e.g.. Search Profile for requisition
    – Search Profile Category
      • Grouping of fields
    – Fields
      • Actual fields to be used in search criteria when the search runs
      • Grouped into Categories but assigned directly to profile types




                                              71
Search Templates


 A search template is not a template (a search profile is a template) but
    an actual search
   Search application
    – This is the web page search application the search is on
    – A search template group is assigned to an application
 Search template group
    – This is the actual search
 Search template
    – This is the grouping of fields within a search
    – This is linked to a search profile
 Search element
    – These are the actual search fields on the screen



                                           72
Search Templates
        Application

                      Search Template Group

                                  Search Templates

                                               Search Elements




                                  73
Search Interfaces




                    74
Applicant Tracking




                     © 2011 HCL AXON – Proprietary & Confidential
Applicant Tracking


 Applicant Tracking
  –   Activity categories
  –   Activity Types
  –   Processes
  –   Correspondence
  –   Questionnaires




                            76
Activity Categories
    Activity Categories
    An activity category is a technical grouping of similar activities
      determining the following:
      – Fields that can be maintained by the user
      – System activities
        • For example, whether it changes a status or sends correspondence)
      – Whether there are any related activities (such as a qualifying event)




                                      77
Activity categories
      Simple Activity
       – Activity types of this category contain the standard fields status, due date,
         and employee responsible.
       – They do not support any system functions.




                                         78
Activity Categories
      Qualifying Event
       – Activity types of this category contain additional fields for location,
         date, and time of the qualifying event.
       – They do not support any system functions.




                                          79
Activity Categories
      Simple Correspondence
       – In addition, a letter form is assigned to activity types of this category.
       – These activity types enable letters to be sent via the Internet, to be
         printed by an R/3 system, or to be edited locally at the front end.




                                          80
Activity Categories
      Invitation
       – A letter form is also assigned to activity types of this category. In
         addition, the activity types always refer to a qualifying event that is open
         for invitation.
       – The documents can be processed in the same way as simple
         correspondence.




                                         81
Activity Categories
      Status Change
       – Activity types of this category change the status of the associated
         object.
       – You can define the new status per activity type and per object type.




                                        82
Activity Categories
      Questionnaire
       – In addition, a questionnaire can be assigned to activity types in this category.
       – These activity types enable questionnaires to be sent to candidates using the
         Internet or to be included in the application wizard.




                                         83
Activity Categories
       Data Transfer for New employees
       – This activity type triggers the transfer of the candidate from the e-
         recruiting system to the SAP System




                                           84
Activity Types


 Activity Types
  –   Linked to an activity category
  –   Linked to an OM object type
  –   Linked to one or more smartforms if required
  –   If associated with a status change, can assign status
  –   An activity type of Invitation requires a qualifying event activity type which
      referenced, for example
      • Activity type ‘Invite to interview’ is an ‘Invitation’ category
      • Activity type ‘Job Interview’ is a ‘qualifying event’ category
      • The Invitation letter cannot be generated without the qualifying event which is used to
        insert details such as address and date
      • So a recruiter would firstly create the qualifying event of job interview and then the
        invitation of invite to interview




                                              85
Processes


 Processes
  – Groupings of activities
  – Tabs in the process template




                                   86
Correspondence


   Smartforms
   Changeable letter sections
   Editable by users
   Assign forms to activities




                                 87
Questionnaires


 Questionnaires
    – Are created as master data from the application
    – Here you set up the categories and scales and determine whether they should
      appear in the application wizards (container sequences)
 There are two standard categories
    – EEO Information
    – Job Related Information
 The categories are linked to relevant activity types (questionnaire activity
    category) and flagged as application wizard applicable
   Note
    – Questionnaires appear in the application wizard dynamically and do not have
      to be configured into the container sequence



                                        88
Special Users




                © 2011 HCL AXON – Proprietary & Confidential
Special Users




                90
Special Users


 Key Concepts
   – Special Users
     • Communication User
     • Service User


 A special user is used to allow authorisation where no actual user exists.
 Such users are purely technical and are only required for communication
   with the Web Application Server.




                                      91
Special Users


 The following special users are required for e-recruitment
   – Communication User
     • To enable documents in the document area to be accessed such viewing
       attachments and searching attachments
     • The document area is called the content server
     • This user requires the role SAP_RCF_CONTENT_SERVER
   – Service User
     • To enable an unregistered user to access certain scenarios such as searching for
       jobs and registering
     • The user requires the role SAP_RCF_UNREGISTERED_CANDIDATE




                                           92
Reference of Security roles




                              93
Special Users




                94
Web Services




               © 2011 HCL AXON – Proprietary & Confidential
Web Services




               96
Web Services
   To find a Webdynpro service




                                  97
Web Services

          Activating the
           Webdynpro’s
       –    Find the e-recruitment
            relevant WD’s
             • With a prefix of hrrcf
             • SYSTEM
             • Under the following
                 nodes
                  –      default_host >
                         sap > bc >
                         webdynpro > sap
                  –       default host >
                         sap > bc > bsp >
                         sap > sap
              •       Right click on
                      each one and
                      select ‘Activate’


                                            98
Web Services
       Assign the Special Users
    –       Communication User
            •        Assign to service /default_host/sap/bc/contentserver

    –       Services with the logon procedure Mandatory with Logon Data:

                •   /default_host/sap/bc/erecruiting/password
                •   /default_host/sap/bc/erecruiting/registration
                •   /default_host/sap/bc/erecruiting/confirmation_e
                •   /default_host/sap/bc/erecruiting/confirmation_i
                •   /default_host/sap/bc/erecruiting/qa_email_e
                •   /default_host/sap/bc/erecruiting/qa_email_i
                •   /default_host/sap/bc/erecruiting/applwzd
                •   /default_host/sap/bc/erecruiting/posting_apply
                •   /default_host/sap/bc/erecruiting/startpage
                •   /default_host/sap/bc/erecruiting/verification
                •   /default_host/sap/bc/bsp/sap/hrrcf_wd_dovru
                •   /default_host/sap/bc/webdynpro/sap/hrrcf_a_candidate_registration
                •   /default_host/sap/bc/webdynpro/sap/hrrcf_a_posting_apply
                •   /default_host/sap/bc/webdynpro/sap/hrrcf_a_pw_via_email_extern
                •   /default_host/sap/bc/webdynpro/sap/hrrcf_a_pw_via_email_intern
                •   /default_host/sap/bc/webdynpro/sap/hrrcf_a_unregemp_job_search
                •   /default_host/sap/bc/webdynpro/sap/hrrcf_a_unreg_job_search
                •   /default_host/sap/bc/webdynpro/sap/ hrrcf_a_candidate_verification
                •   /default_host/sap/bc/webdynpro/sap/hrrcf_a_new_verif_mail

        –       Services with the logon procedure Mandatory with Logon Data

                •   /default_host/sap/bc/webdynpro/sap/hrrcf_a_refcode_srch
                •   /default_host/sap/bc/webdynpro/sap/hrrcf_a_applwizard
                •   /default_host/sap/bc/webdynpro/sap/hrrcf_a_refcode_srch_int




                                                                              99
Web Services

      Double Click on the
       service
      Enter the special
       user and password
      Note: The
       password must be
       the same as the
       password against
       the user
      Click on Save




                             100
Periodic Services




                    © 2011 HCL AXON – Proprietary & Confidential
Periodic Services




                    102
Periodic Services


   Periodic Services are services that are executed regularly.
   The following services are included in e-Recruiting
    – Create Search Profiles for:
      •   Candidacy
      •   Candidate
      •   External and Internal Postings
      •   Requisition
    – Delete Candidates whose registration was deleted
    – Delete Requisitions
    – Index Documents
   Note – Relevant services must be activated for each client
   The batch program to run the periodic services is
    RCF_PERIODICAL_SERVICES
   To keep the database up-to-date for the search, the search profiles must be
    updated periodically. Periodic Services perform this task


                                           103
Periodic Services


 Create Search Profiles for
  – Update the XML documents including the search indices for TREX.
     • For example, a new job has been released and the publication has been released to
       the internal or external careers site. It will not come up in the job search results
       before the periodic services has run and updated the search profile for
       EXT_POSTINGS and INT_POSTINGS.
 Delete Candidates whose registration was deleted
  – Candidates, who have deregistered from a company’s Job & Career Pages,
    need to be deleted from the database.




                                            104
Periodic Services

    DISPATCH_CPOINTER_FOR_CAND Create Search Profiles for Candidates
    DISPATCH_CPOINTER_FOR_PUB_EXT Create Search Profiles for External Postings
    DISPATCH_CPOINTER_FOR_PUB_INT Create Search Profiles for Internal Postings
    DISPATCH_CPOINTER_FOR_CDCY Create Search Profiles for Assignments (Candidate/Requisition
     and Application/Requisition)
    DISPATCH_CPOINTER_FOR_REQ Create Search Profiles for Requisitions
    DISPATCH_CPOINTER_FOR_DOC Create Search Profiles of Documents
    DELETE_DEREGISTERED_CANDIDATES Deletion of Candidates Who Deleted Their Registration
    DELETE_REQUISITION Deletion of Requisitions
    DELETE_TMP_PL_ATTACHMENT Deletion of Temporary Attachments
    HIRE_REQUEST_VIA_XI Data Transfer to HR System Using XI
    PUBLICATION_VIA_XI Publication Using XI
    PROCESS_CAND_STATUS_CHANGE Status changes in infotype 0000 (Actions) must be reflected in
     the E-Recruiting system. Example: An employee leaves the company at the end of a month. The
     associated internal candidate becomes an external candidate. Note: The service must be performed on
     a daily basis
    HANDLE_UNVERIFIED_CANDIDATES Sending of reminder mails to unconfirmed candidates
     (candidates who are not yet verified) / Change verification status information of candidates from
     Outstanding to Not Confirmed as the validity period for the confirmation by the candidate was exceeded.
     This service is relevant within the framework of the e-mail verification of candidates who have registered
     in the Talent Warehouse
    INDEX_DOCUMENTS


                                                      105
Periodic Services
    Delete Requisitions
    – If a requisition has a status ‘to be deleted’ associated data will only be
      physically deleted after the periodic services has been run
    – It will only be deleted after a specified number of days which can be a
      government regulation




                                             106
Workflows


 SAP provides standard e-recruitment related workflows. These can be
   used as a starting point when defining the workflow requirements for a
   client

  –   Approve Requisition workflow
  –   Approve Job Posting workflow
  –   Assign New Password workflow
  –   Status Change workflow Candidate
  –   Status Change workflow Candidacy
  –   Status Change workflow Application
  –   Status Change workflow Requisition
  –   Status Change workflow Posting
  –   Delete Candidate's Registration workflow
  –   Create Object workflow
  –   Correct Data Entry Error Workflow
  –   Workflow After Creating Activities




                                           107
Search Engine




                © 2011 HCL AXON – Proprietary & Confidential
Search Engine




                109
Search Engine


 Key Concepts
  – TREX - Text Retrieval and Information Extraction


 TREX
  – E-Recruiting uses the current version of TREX as a search engine
  – Facilitates searches in e-Recruiting such as searches for jobs, candidates etc
  – The E-Recruiting system and TREX communicate with each other through
    RFC connections and a search server relation
  – TREX is technically set up by BASIS




                                       110
Search Engine

 There are three steps that need to be completed to set up TREX
    –    Create an RFC connection
    –    Create a search server ID
    –    Create an Index Category
         •   Ensure Index category is in right document area
 Details regarding how to complete these steps are in the E-
        recruitment Course Manual and there is also a troubleshooting
        guide
       Also SAP provide a TREX installation guide
       This could be the responsibility of BASIS or the functional
        consultant




                                             111
Search Engine
         Transaction SKPR07
         SSR Search Server
         Relation Monitoring



         Document class
      –    HR_DOC
         Document area
      –    HR_KW
         Index Category
         Test Search
         Indexed
         Documents




                                112
Search Engine
      Determines Default
       SSR




                            113
Search Engine
   To test the Search Server Relation is working, highlight the line and
       click ‘Connection Test’ and check the result




                                    114
Our experience to date

 What it does well…
  –   Bulk processing of activities for multiple candidates
  –   Advanced search and suitability ranking of candidates
  –   Automated correspondence to candidates
  –   Gather feedback through questionnaire responses
      • Can be used as the basis of a search or ranking criteria
 What it doesn’t do so well…
  –   Paper-based applications (see Resume Mirror)
  –   Criticism of un-friendly User Interfaces
  –   Is not a ‘best of breed’ solution
  –   Limited integration to PA (improved as of ehp5)
  –   Amendments to template correspondence

                                         115
                                         115
Concurrent employment

 If an employee has multiple contracts in HR, then a
    candidate object (NA) is created in e-Rec with assigned
    objects CP and BP. All contracts are accessible via the
    candidate
   An internal candidate is regarded as active if at least one of
    the candidates contracts is active
   To use Concurrent Employment, e-Rec requires a
    decoupled infotype framework




                                 116
                                  116
Additional Information sources




                          © 2011 HCL AXON – Proprietary & Confidential
Additional information sources


   Further information on e-Recruiting can be found from the following sources
    – help.sap.com
      • SAP ERP Central Component > Human Resources > Talent Management > SAP e-
        Recruiting
    – www.service.sap.com/hrgb
      •   Talent Management > Recruiting > Media Library
      •   Includes documents, presentations and white papers. Careful – not all are recent!
    – www.service.sap.com/support
      •   Search for e-recruitment specific support packages
      •   SAPK-60409INERECRUIT
   Client FAQ sheet
   Resume Parsing - Resume Mirror by Talent Technology
     www.talenttech.com
   WD ABAP candidate scenarios blog – written by HCL AXON consultants
     www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/13754



                                               118
Some useful guides and notes

 SAP service marketplace > Talent Management > Recruiting
  > Media Library
  –   Erec 600 system architecture
  –   E-REC_Integr_ERP_600_SP08_EN
  –   ESA New Hire Interface to HR Admin
  –   E-recruiting New Hire integration
  –   ESA Job Board integration
 SAP Notes
  –   642115 – Minimum configuration of SAP e-Recruiting
  –   1017866 – Candidate scenarios with ABAP webdynpro
  –   1122134 – Background checking in SAP e-Recruiting
  –   1122135 – Resume Parsing in SAP e-Recruiting


                                  119
                                   119
Customising tips and tricks

 Introduce / arrange pushbuttons for activities for
    assignments to requisitions
   Activities can be created in a default status with a default
    owner (can be amended after creation)
   Can link activities together for less user involvement
    – Status change and invitation
    – Qualifying event and invitation
    – Questionnaire and invitation
 For Multiple Employment activate T77S0 switch RECFA
    RECCE (only where e-Rec and HR are on different
    instances)

                                        120
                                        120
Any questions?




© 2011 HCL AXON – Proprietary & Confidential

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E rec kt-master_presentation

  • 1. SAP HR e-Recruiting Knowledge Transfer Jim Chadwick February 2012 © 2011 HCL AXON – Proprietary & Confidential
  • 2. Session outline  Aim of session  Application overview  Technical considerations  Solution overview – Overview – Data Model – Terminology – Roles – Integration  Configuration  User interfaces  Additional information sources 2
  • 3. Aim of session © 2011 HCL AXON – Proprietary & Confidential
  • 4. Aim of session  Understand the basics of SAP e-Recruiting solution v6.05  Provide a foundation to be able to communicate to a potential / existing client  Is a comprehensive training course  Will not make you an expert in two days! 4
  • 5. Application overview © 2011 HCL AXON – Proprietary & Confidential
  • 6. Application Overview  A web-based product – Provides on-line application facilities – Uses concept of ‘talent warehouse’ – Part of SAP’s ‘Talent Management’ solution  Based on finding, retaining and building relationships with candidates / employees  Ability to link to other systems – External job boards, recruitment agencies, intranet, ESS, MSS – Third party vendors for CV parsing, background checking  Configured in ECC – IMG > SAP E-recruiting  SAP extension set ERECRUIT and so must be installed  Can integrate into other SAP solutions – PA, OM, PD  Current version is 6.00, enhancement pack 5  More than 20 languages supported 6
  • 7. Application Overview  Supports all processes in a recruitment cycle – Requisition and application – Candidate shortlisting – Interview and selection/rejection – Pre-employment  An object-orientated solution – Uses standard SAP objects and relationships  Uses concept of infotypes in 5*** range  Fully integrates into SAP HR – PA48 – ‘New Hire interface’ - XI (PI - Process Integration) 7
  • 8. Technical Considerations © 2011 HCL AXON – Proprietary & Confidential
  • 9. e-Recruiting and HR on separate instances 9
  • 10. e-Recruiting and HR on separate instances 10
  • 11. e-Recruiting and HR on the same instance 11
  • 12. Enhancement Packs © 2011 HCL AXON – Proprietary & Confidential
  • 13. Enhancement Pack 4 updates  Portal is a pre-requisite  Completely new UI for Recruiter and Administrator – Move from BSP to ABAP WD  Logical grouping of dashboards for Recruiter  Extensive personalisation options through POWL  Less clicks to enter requisition and posting data  Linking of activities reducing the number Recruiters have to maintain  Better performance through redundant data handling  Improved look and feel of candidate profile – Short profile – quick view – Long profile – history of profile information  Enhanced integration to third party vendors – Resume Parsing – Background checking  Removal of Succession Planning from component ERECRUIT 13
  • 14. Enhancement Pack 5 updates  New POWL lists for Recruiter  Improved functionality for validating previously unregistered candidates  New workflows and activities for handling verification emails  Additional candidate information ‘internet presence’ – Ability to include personal websites or social networks in candidate profile  Candidate navigation improvements – ‘Work experience’ and ‘Education /Training’ via pop-up menus  Lock mechanism for candidate profile maintenance – Access privilege for candidate where Recruiter & candidate try and maintain profile at same time  Additional status of ‘draft’ for job postings  Improved error handling messaged for Activity Management – Where missing address data prevents sending correspondence  Extension of PI interface for New Hires – Transfer of work experience, education and enhanced qualifications 14
  • 15. Enhancement Pack 5 updates (continued)  Select multiple candidates and compare details ‘side by side’ 15
  • 16. Enhancement Pack 6 updates (proposed!)  Only basic details available based on Release Notes from December 2011  New Business Function to allow operational reporting without having to transfer data to BW first. New queries include: – Efficiency of posting channels • Offers/hires per posting channel – Planned job interviews – Efficiency of application sources – Diversity report – ‘Jump from’ queries to web dynpro applications  Replacement of some existing roles with new roles – Includes Recruiter, unregistered, internal & external candidates – Not sure why…! 16
  • 17. Solution Overview © 2011 HCL AXON – Proprietary & Confidential
  • 18. Solution - Recruiting  Requisition Management – Creation of requisition using a wizard – Integration of Organisational Management – Description of requirements – Use of standardised process templates – Manager or Recruiter can created a requisition – Approval Workflow  Management of Job Postings - Advertising – Management of several channels of job postings – Automatic publication of job postings in the desired channel – Interface to job boards (using xml) 18
  • 19. Solution - Recruiting  Applicant Tracking – Management of assignments to requisitions – Definition of support team – Advanced search and ranking from initial sift to hire – Activity management • Mass processing (such as ‘rejection’) • Individual activities (such as ‘request a reference’) • Supported by workflow  Correspondence – Templates for letters – Individual amendment of templates if required – Automatic creation of correspondence using workflow – Selection of output – paper or email – Execution of mass processing on the background 19
  • 20. Solution - Recruiting  Evaluation and reporting – Active queries within Dashboard for quick overview per user • Export to MS Excel – Analytic reporting using SAP Business Warehouse 20
  • 21. Solution - Talent Warehouse 21
  • 22. Solution - Talent Warehouse  Self-services for internal and external candidates – Logon and registration using personal start pages – Recording of personal candidate profile – Search for vacancies – Online applications – Check status of applications  TRM Concept – Globally standardised candidate profile for talents – Integration of internal and external candidates in one talent pool – Search for suitable candidates by recruiter (Search & Match) – Segmentation and classification of candidates 22
  • 23. Business Process Overview - Internal 23
  • 24. Business Process Overview - External 24
  • 25. Data Model © 2011 HCL AXON – Proprietary & Confidential
  • 26. Objects Object ID Description Candidate NA Representation of a candidate, can be internal or external Requisition NB An agreement between hiring managers and recruiters about the conditions of a vacant position Posting NC The instance of an advert Application ND Created upon an application by a candidate for a posting Candidacy NE The assignment of a candidate to a requisition Talent Group NF Used to group candidates with similar attributes, based on talent searches Support Group NG Groups all users who are involved in processing a requisition 26 26
  • 27. Objects, relationships and infotypes OType P OType US A208 (2) B208 (2) A209 (2) B209 (2) B008 (2) A207 (2) OType S OType CP OType BP B207 (2) A008 (2) B650 (2) A650 (2) Candidate Application Posting B651 (2) B653 (3) OType NA OType ND OType NC A651 (3) A653 (2) cl_hrrcf_candidate cl_hrrcf_candidate_application cl_hrrcf_posting 5102 5131 5121 5103 5132 5122 5104 5134 5134 5105 5135 A655 (3) B655 (2) 5106 5136 B656 (2) A656 (3) 5137 A652 (2) B652 (3) 5107 5108 5138 5110 5139 5111 5140 5112 5141 Requisition 5129 5134 Candidacy A654 (2) 5135 OType NB 5136 OType NE B654 (3) 5137 cl_hrrcf_requisition 5138 cl_hrrcf_candidacy 5139 5112 5133 5125 5126 B657 (3) A657 (3) 5134 5135 5127 5136 5128 5137 5129 OType S 5138 5130 5139 5131 5134 5140 27 5141 27
  • 28. Data Model  E-Recruiting Data Model – Based on objects and relationships A/B 651 A/B 653 Candidate Application Posting (NA) (ND) (NC) A/B 655 A/B 652 Candidacy Requisition A/B 654 (NE) (NB) 28
  • 29. Data Model - Candidate  E-Recruiting Data Model Candidate Application Posting (NA) (ND) (NC) The candidate holds all the individual, person related data, such as work history, education, CV attachments etc. Candidacy Requisition Every internal and external person on the system is (NE) (NB) represented via a candidate object in SAP E- Recruiting. 29
  • 30. Data Model - Application  E-Recruiting Data Model Candidate Application Posting (NA) (ND) (NC) The application object is created if a candidate applies for a specific, advertised job. Candidacy Requisition It holds all data, which is relevant for this particular application, such as cover letter, job specific (NE) (NB) questionnaires etc. 30
  • 31. Data Model - Candidacy  E-Recruiting Data Model The candidacy object is created if the recruiter or Candidate Application Posting internal Talent consultant nominates a candidate to (NA) suitable for a specific job. The job does not be (ND) (NC) have to advertised at the point of time the candidacy is created. Candidacy Requisition (NE) (NB) 31
  • 32. Data Model – Requisition  E-Recruiting Data Model Candidate Application Posting (NA) (ND) (NC) A requisition represents a specific or multiple positions or a generic job held on Organisational Management on SAP E-Recruiting.Candidacy Requisition (NE) It is an agreement between hiring managers and (NB) recruiters about the conditions of a vacant position. 32
  • 33. Data Model - Posting  E-Recruiting Data Model Candidate Application Posting (NA) (ND) (NC) The posting is represents the definition of the strategy to attract candidates. Candidacy The implementation of the strategy is represented Requisition in the creation of posting instances(NE) related to the (NB) posting which includes the advertising through different channels. 33
  • 34. Terminology © 2011 HCL AXON – Proprietary & Confidential
  • 35. Terminology - process  Candidate – Applicant – Can in be internal or external  Application – Application for a specific advertised job  Requisition – An agreement between hiring managers and recruiters about the conditions of a vacant position  Posting – The definition of the strategy to attract candidates – For example, internal and external advertisements for a requisition  Posting instance – Publication of a posting 35
  • 36. Terminology - application  Start Page – Home Page for E-recruiting users  SAP Role – SAP authorisation role  e-recruiting Role – e-Recruiting user type e.g.. Recruiter, manager, candidate  Object – Organisational Management Objects used in e-recruitment  BP – Business Partner – An OM object used to pull all relevant information such as name, address and email address into one object – BP’s are used across SAP which enables integration if required. They are especially used in CRM. – BP’s are used in e-recruitment for internal and external candidates and for branches 36
  • 37. Terminology - application  Container Sequence – Wizard for capturing data using tab strips  Process Template – Processes and activities in a recruitment process  Support Team – List of users and their roles involved in the recruitment process for a specific requisition 37
  • 38. Terminology - technical  URL – Uniform Resource Locator (internet address)  TREX – Text Retrieval and Information Extraction – TREX is a search engine that is required to facilitate searches in e- Recruiting, such as searches for jobs, candidates etc. – The E-Recruiting system and TREX communicate with each other through RFC connections  OTR – Online Text Repository – Controls text displayed on the E-recruiting Webdynpro pages 38
  • 39. Roles © 2011 HCL AXON – Proprietary & Confidential
  • 40. Roles in SAP e-Recruiting  Roles in SAP e-Recruiting – Roles in E-Recruiting are configurable to a high degree – This supports a role driven and de-centralised recruiting approach – One Start Page may be used by multiple roles – An e-Recruiting role is different to an SAP authorisation role – Difference between registered and unregistered candidates 40
  • 41. Roles in SAP e-Recruiting  Roles in SAP E-Recruiting • Roles in E-Recruiting are configurable to a high degree • This supports a role driven and de-centralised recruiting approach • One Start Page may be used by multiple roles • An E-recruiting role is different to an SAP authorisation Role • Difference between registered and unregistered candidates 41
  • 42. Standard roles in SAP E-Recruiting 42
  • 43. Concept of Roles and Start pages 1  Users of e-Recruitment gain system access in two ways – SAP authorisation role(s) attached to userid – Userid attached to an e-Recruiting role in a support team which is assigned a reference user in configuration which has SAP authorisation role(s) attached • Support teams are set up: – to determine involvement in a part of the process – to control access where a recruitment team is split across different locations – to add individuals to specific tasks in the process 43
  • 44. Concept of Roles and Start pages - 2 Requisition NB50000001 ‘Receptionist’ Support Team IT5131 of NB 50000001 User eRecruiting Role Authorisation Role Startpage Applications Reference User SAP_RCF_RECRUITER Maintenance, Applications, Candidate GMILLER Recruiter RCF_RECRUIT 3 Overview, Correspondence etc Recruiting SAP_RCF_DATA_TYPIST Enter internal applications, enter external WSMITH RCF_DATA_TYP 3 applications, correspondence Administator DBECKHAM Hiring Manager SAP_RCF_MANAGER 5 Draft and forward requisition, Reporting RCF_MANAGER EPRESLEY Assessor SAP_RCF_DECISION_MAKER 5 Selection list, reporting RCF_DECISION 44
  • 45. Concept of Roles and Start pages - 3 Insert client logo here = Reference User 45
  • 46. Concept of Roles and Start pages - 4 Authorisation Role Startpage Applications Maintenance, Applications, Candidate SAP_RCF_RECRUITER 3 Overview, Correspondence etc Enter internal applications, enter external SAP_RCF_DATA_TYPIST 3 applications, correspondence SAP_RCF_MANAGER 5 Draft and forward requisition, Reporting SAP_RCF_DECISION_MAKER 5 Selection list, reporting Authorisation for start page and links 46
  • 47. Integration © 2011 HCL AXON – Proprietary & Confidential
  • 48. Data Model – Internal Candidate  Integration with HR-PA for internal candidates In addition to the individual, person related data of the candidate, the Person User business partner holds name, address, date of birth, gender etc. (P) (US) The data is synchronised from the employee record (P) for internal candidates. Central Business Person Partner Inbound ALE interface from SAP (CP) (BP) HR (only if HR and e-Rec on 2 instances Otherwise standard program HRALXSYNC available for synchronisation. Candidate (NA) 48
  • 49. Data Model – External Candidate In addition to the individual, Central Business Person Partner person related data of the (CP) (BP) candidate, the business partner holds name, address, date of birth, gender etc. external candidates. Candidate (NA) 49
  • 50. Data Model - Integration SAP HR PD Qualification Catalogue Qualification (Q) Requisition Posting (NB) (NC) Qualification requires (Q) Integration with SAP HR Personnel Development – Qualification catalogue  E-Recruiting can use the same catalogue as the HR backend system. However, the following should be take into account:  The catalogue for HR purposes is different from the catalogue for recruitment purposes  The catalogue for internals may be different from the catalogue you may want to use for externals (in terms of openness and terminology)  Customers often cannot provide a consolidated catalogue in their global HR system 50
  • 51. Data Model - Integration SAP HR PD Qualification Catalogue Qualification (Q) Candidate (NA) Qualification requires (Q) Integration with SAP HR Personnel Development – Qualification catalogue  E-Recruiting can use the same catalogue as the HR backend system. However, the following should be take into account:  The catalogue for HR purposes is different from the catalogue for recruitment purposes  The catalogue for internals may be different from the catalogue you may want to use for externals (in terms of openness and terminology)  Customers often cannot provide a consolidate catalogue in their global HR system 51
  • 52. Data Model - Integration SAP HR Org Management Position (S) Requisition Posting (NB) (NC) Job is occupied by means of (C) Integration with Organisational Structure  Goals  Upload the organisational Structure to attach to requisitions  Display information about organisational units, jobs and positions in E-Recruiting  Integration Type  Inbound ALE Interface from SAP HR (only required if HR and Recruiting run in two instances) 52
  • 53. Integration – Hiring of transferred employees (1)  Transfer of data for all successful candidates to master data (making candidates that are to be hired known in the HR system) – Using RFC – Transfer of 15 fields in total, assuming these fields were all filled in SAP E- Recruiting – Call back to E-Recruiting (using RFC) to convert external to internal candidates – Available in all available HR Releases – RCF connection only required if HR and E-Recruiting run in two instances; otherwise transfer is facilitated automatically – Release 6.00 offers ‘New Hire Interface’ through XI 53
  • 54. Integration – Hiring of transferred employees (2)  Release 6.00 offers ‘New Hire Interface’ through XI 54
  • 55. Integration – FI/CO  FI/CO functions can be used independently of E-Recruiting data, although cost centres can be entered (free text) in the requisition. No input checks are performed in the standard system.  Cost reporting can be created in BW on the basis of the cost centre maintained in the requisition 55
  • 56. Configuration © 2011 HCL AXON – Proprietary & Confidential
  • 57. Configuration  The following areas will be covered in this section – Parameters – User Interfaces – Search Interfaces – Applicant Tracking – Special Users – Web Services – Periodic Services – Workflows – Search Engine – IMG path: 57
  • 58. Parameters  E-Recruiting parameters apply to many different functions of e- Recruiting – Table T77RCF_UI_PARAM  This is where you specify – The smartforms to be used for data overviews and job postings – URL links for data privacy statements and guidelines – Number of lines in hit lists, questionnaire responses etc – Default document display – HTML or PDF 58
  • 59. User Interfaces © 2011 HCL AXON – Proprietary & Confidential
  • 61. User Interfaces - Start Pages  Recruiter and Administrator – Activate SICF services – Launchpad settings – Interface parameter settings, including – Standard / custom forms for data overviews – Maximum entries for questionnaire responses  Internal and external candidates can be customised – Change layout – Create new or remove existing services  For all text (titles and descriptions) an entry in the OTR (on-line text repository) is required – All entries start PAOC_RCF_UI* – Transaction SOTR_EDIT 61
  • 62. User Interfaces – Recruiter start page 62
  • 63. User Interfaces – External candidate start page 63
  • 64. Create a link  Create a new link by denoting a 4 digit code  Prerequisite is an entry in the OTR Define a 4 digit code for the link Give it a name Create an entry in the OTR Either give the link a URL or an Application if you are changing an existing link 64
  • 65. Create an application group  If creating a new application group denote a 4 digit code  If changing a standard application group, add an existing one  Prerequisite for new group is an entry in the OTR  Group the links Select or define a group ID Assign a name There must an OTR entry for the title and description Enter the image URL, width and height 65
  • 66. Create a Start page  If creating a new start page denote a 4 digit code  If changing a standard start page, add an existing one  Prerequisite for new group is an entry in the OTR  Group the application groups  Note: If you create a new start page, this must be reflected in the roles Select or define a start page ID Assign a name Select an application class (int or ext if irrelevant) There must an OTR entry for the title and description 66
  • 67. Roadmaps  Roadmaps pertain to the various ‘wizards’. The following are provided as standard: – Candidate profile (external candidate) – Application wizard (registered candidate) – Application wizard (unregistered candidate) – Application wizard (employee) – Candidate profile (employee)  Order of screens can be changed in customising  Customised screens can be included – OTR texts need to be included 67
  • 68. Hierarchy levels, Industries and Functional Areas  Hierarchy levels, Industries, Functional Areas are defined based on the type of organisation  Entries need careful consideration as they are shared by many functions – Creating requisitions (recruiter role) – Work experience (external applicant) – Search criteria - talent groups (recruiter role) – Search criteria - candidates in talent pool (recruiter role) – Job search (external applicant) – Creating application groups (business administrator role) 68
  • 69. Search Interfaces © 2011 HCL AXON – Proprietary & Confidential
  • 71. Search Profiles  Search profiles are related to how a search functions  A search profile which is like an infoset or a template or a bucket of available search criteria on which a search is built  A search profile is related directly to an object type such as requisition, candidate, posting etc – Search Profile Type • High level bucket – e.g.. Search Profile for requisition – Search Profile Category • Grouping of fields – Fields • Actual fields to be used in search criteria when the search runs • Grouped into Categories but assigned directly to profile types 71
  • 72. Search Templates  A search template is not a template (a search profile is a template) but an actual search  Search application – This is the web page search application the search is on – A search template group is assigned to an application  Search template group – This is the actual search  Search template – This is the grouping of fields within a search – This is linked to a search profile  Search element – These are the actual search fields on the screen 72
  • 73. Search Templates Application Search Template Group Search Templates Search Elements 73
  • 75. Applicant Tracking © 2011 HCL AXON – Proprietary & Confidential
  • 76. Applicant Tracking  Applicant Tracking – Activity categories – Activity Types – Processes – Correspondence – Questionnaires 76
  • 77. Activity Categories  Activity Categories  An activity category is a technical grouping of similar activities determining the following: – Fields that can be maintained by the user – System activities • For example, whether it changes a status or sends correspondence) – Whether there are any related activities (such as a qualifying event) 77
  • 78. Activity categories  Simple Activity – Activity types of this category contain the standard fields status, due date, and employee responsible. – They do not support any system functions. 78
  • 79. Activity Categories  Qualifying Event – Activity types of this category contain additional fields for location, date, and time of the qualifying event. – They do not support any system functions. 79
  • 80. Activity Categories  Simple Correspondence – In addition, a letter form is assigned to activity types of this category. – These activity types enable letters to be sent via the Internet, to be printed by an R/3 system, or to be edited locally at the front end. 80
  • 81. Activity Categories  Invitation – A letter form is also assigned to activity types of this category. In addition, the activity types always refer to a qualifying event that is open for invitation. – The documents can be processed in the same way as simple correspondence. 81
  • 82. Activity Categories  Status Change – Activity types of this category change the status of the associated object. – You can define the new status per activity type and per object type. 82
  • 83. Activity Categories  Questionnaire – In addition, a questionnaire can be assigned to activity types in this category. – These activity types enable questionnaires to be sent to candidates using the Internet or to be included in the application wizard. 83
  • 84. Activity Categories  Data Transfer for New employees – This activity type triggers the transfer of the candidate from the e- recruiting system to the SAP System 84
  • 85. Activity Types  Activity Types – Linked to an activity category – Linked to an OM object type – Linked to one or more smartforms if required – If associated with a status change, can assign status – An activity type of Invitation requires a qualifying event activity type which referenced, for example • Activity type ‘Invite to interview’ is an ‘Invitation’ category • Activity type ‘Job Interview’ is a ‘qualifying event’ category • The Invitation letter cannot be generated without the qualifying event which is used to insert details such as address and date • So a recruiter would firstly create the qualifying event of job interview and then the invitation of invite to interview 85
  • 86. Processes  Processes – Groupings of activities – Tabs in the process template 86
  • 87. Correspondence  Smartforms  Changeable letter sections  Editable by users  Assign forms to activities 87
  • 88. Questionnaires  Questionnaires – Are created as master data from the application – Here you set up the categories and scales and determine whether they should appear in the application wizards (container sequences)  There are two standard categories – EEO Information – Job Related Information  The categories are linked to relevant activity types (questionnaire activity category) and flagged as application wizard applicable  Note – Questionnaires appear in the application wizard dynamically and do not have to be configured into the container sequence 88
  • 89. Special Users © 2011 HCL AXON – Proprietary & Confidential
  • 91. Special Users  Key Concepts – Special Users • Communication User • Service User  A special user is used to allow authorisation where no actual user exists.  Such users are purely technical and are only required for communication with the Web Application Server. 91
  • 92. Special Users  The following special users are required for e-recruitment – Communication User • To enable documents in the document area to be accessed such viewing attachments and searching attachments • The document area is called the content server • This user requires the role SAP_RCF_CONTENT_SERVER – Service User • To enable an unregistered user to access certain scenarios such as searching for jobs and registering • The user requires the role SAP_RCF_UNREGISTERED_CANDIDATE 92
  • 95. Web Services © 2011 HCL AXON – Proprietary & Confidential
  • 97. Web Services  To find a Webdynpro service 97
  • 98. Web Services  Activating the Webdynpro’s – Find the e-recruitment relevant WD’s • With a prefix of hrrcf • SYSTEM • Under the following nodes – default_host > sap > bc > webdynpro > sap – default host > sap > bc > bsp > sap > sap • Right click on each one and select ‘Activate’ 98
  • 99. Web Services  Assign the Special Users – Communication User • Assign to service /default_host/sap/bc/contentserver – Services with the logon procedure Mandatory with Logon Data: • /default_host/sap/bc/erecruiting/password • /default_host/sap/bc/erecruiting/registration • /default_host/sap/bc/erecruiting/confirmation_e • /default_host/sap/bc/erecruiting/confirmation_i • /default_host/sap/bc/erecruiting/qa_email_e • /default_host/sap/bc/erecruiting/qa_email_i • /default_host/sap/bc/erecruiting/applwzd • /default_host/sap/bc/erecruiting/posting_apply • /default_host/sap/bc/erecruiting/startpage • /default_host/sap/bc/erecruiting/verification • /default_host/sap/bc/bsp/sap/hrrcf_wd_dovru • /default_host/sap/bc/webdynpro/sap/hrrcf_a_candidate_registration • /default_host/sap/bc/webdynpro/sap/hrrcf_a_posting_apply • /default_host/sap/bc/webdynpro/sap/hrrcf_a_pw_via_email_extern • /default_host/sap/bc/webdynpro/sap/hrrcf_a_pw_via_email_intern • /default_host/sap/bc/webdynpro/sap/hrrcf_a_unregemp_job_search • /default_host/sap/bc/webdynpro/sap/hrrcf_a_unreg_job_search • /default_host/sap/bc/webdynpro/sap/ hrrcf_a_candidate_verification • /default_host/sap/bc/webdynpro/sap/hrrcf_a_new_verif_mail – Services with the logon procedure Mandatory with Logon Data • /default_host/sap/bc/webdynpro/sap/hrrcf_a_refcode_srch • /default_host/sap/bc/webdynpro/sap/hrrcf_a_applwizard • /default_host/sap/bc/webdynpro/sap/hrrcf_a_refcode_srch_int 99
  • 100. Web Services  Double Click on the service  Enter the special user and password  Note: The password must be the same as the password against the user  Click on Save 100
  • 101. Periodic Services © 2011 HCL AXON – Proprietary & Confidential
  • 103. Periodic Services  Periodic Services are services that are executed regularly.  The following services are included in e-Recruiting – Create Search Profiles for: • Candidacy • Candidate • External and Internal Postings • Requisition – Delete Candidates whose registration was deleted – Delete Requisitions – Index Documents  Note – Relevant services must be activated for each client  The batch program to run the periodic services is RCF_PERIODICAL_SERVICES  To keep the database up-to-date for the search, the search profiles must be updated periodically. Periodic Services perform this task 103
  • 104. Periodic Services  Create Search Profiles for – Update the XML documents including the search indices for TREX. • For example, a new job has been released and the publication has been released to the internal or external careers site. It will not come up in the job search results before the periodic services has run and updated the search profile for EXT_POSTINGS and INT_POSTINGS.  Delete Candidates whose registration was deleted – Candidates, who have deregistered from a company’s Job & Career Pages, need to be deleted from the database. 104
  • 105. Periodic Services  DISPATCH_CPOINTER_FOR_CAND Create Search Profiles for Candidates  DISPATCH_CPOINTER_FOR_PUB_EXT Create Search Profiles for External Postings  DISPATCH_CPOINTER_FOR_PUB_INT Create Search Profiles for Internal Postings  DISPATCH_CPOINTER_FOR_CDCY Create Search Profiles for Assignments (Candidate/Requisition and Application/Requisition)  DISPATCH_CPOINTER_FOR_REQ Create Search Profiles for Requisitions  DISPATCH_CPOINTER_FOR_DOC Create Search Profiles of Documents  DELETE_DEREGISTERED_CANDIDATES Deletion of Candidates Who Deleted Their Registration  DELETE_REQUISITION Deletion of Requisitions  DELETE_TMP_PL_ATTACHMENT Deletion of Temporary Attachments  HIRE_REQUEST_VIA_XI Data Transfer to HR System Using XI  PUBLICATION_VIA_XI Publication Using XI  PROCESS_CAND_STATUS_CHANGE Status changes in infotype 0000 (Actions) must be reflected in the E-Recruiting system. Example: An employee leaves the company at the end of a month. The associated internal candidate becomes an external candidate. Note: The service must be performed on a daily basis  HANDLE_UNVERIFIED_CANDIDATES Sending of reminder mails to unconfirmed candidates (candidates who are not yet verified) / Change verification status information of candidates from Outstanding to Not Confirmed as the validity period for the confirmation by the candidate was exceeded. This service is relevant within the framework of the e-mail verification of candidates who have registered in the Talent Warehouse  INDEX_DOCUMENTS 105
  • 106. Periodic Services  Delete Requisitions – If a requisition has a status ‘to be deleted’ associated data will only be physically deleted after the periodic services has been run – It will only be deleted after a specified number of days which can be a government regulation 106
  • 107. Workflows  SAP provides standard e-recruitment related workflows. These can be used as a starting point when defining the workflow requirements for a client – Approve Requisition workflow – Approve Job Posting workflow – Assign New Password workflow – Status Change workflow Candidate – Status Change workflow Candidacy – Status Change workflow Application – Status Change workflow Requisition – Status Change workflow Posting – Delete Candidate's Registration workflow – Create Object workflow – Correct Data Entry Error Workflow – Workflow After Creating Activities 107
  • 108. Search Engine © 2011 HCL AXON – Proprietary & Confidential
  • 110. Search Engine  Key Concepts – TREX - Text Retrieval and Information Extraction  TREX – E-Recruiting uses the current version of TREX as a search engine – Facilitates searches in e-Recruiting such as searches for jobs, candidates etc – The E-Recruiting system and TREX communicate with each other through RFC connections and a search server relation – TREX is technically set up by BASIS 110
  • 111. Search Engine  There are three steps that need to be completed to set up TREX – Create an RFC connection – Create a search server ID – Create an Index Category • Ensure Index category is in right document area  Details regarding how to complete these steps are in the E- recruitment Course Manual and there is also a troubleshooting guide  Also SAP provide a TREX installation guide  This could be the responsibility of BASIS or the functional consultant 111
  • 112. Search Engine  Transaction SKPR07  SSR Search Server  Relation Monitoring  Document class – HR_DOC  Document area – HR_KW  Index Category  Test Search  Indexed  Documents 112
  • 113. Search Engine  Determines Default SSR 113
  • 114. Search Engine To test the Search Server Relation is working, highlight the line and click ‘Connection Test’ and check the result 114
  • 115. Our experience to date  What it does well… – Bulk processing of activities for multiple candidates – Advanced search and suitability ranking of candidates – Automated correspondence to candidates – Gather feedback through questionnaire responses • Can be used as the basis of a search or ranking criteria  What it doesn’t do so well… – Paper-based applications (see Resume Mirror) – Criticism of un-friendly User Interfaces – Is not a ‘best of breed’ solution – Limited integration to PA (improved as of ehp5) – Amendments to template correspondence 115 115
  • 116. Concurrent employment  If an employee has multiple contracts in HR, then a candidate object (NA) is created in e-Rec with assigned objects CP and BP. All contracts are accessible via the candidate  An internal candidate is regarded as active if at least one of the candidates contracts is active  To use Concurrent Employment, e-Rec requires a decoupled infotype framework 116 116
  • 117. Additional Information sources © 2011 HCL AXON – Proprietary & Confidential
  • 118. Additional information sources  Further information on e-Recruiting can be found from the following sources – help.sap.com • SAP ERP Central Component > Human Resources > Talent Management > SAP e- Recruiting – www.service.sap.com/hrgb • Talent Management > Recruiting > Media Library • Includes documents, presentations and white papers. Careful – not all are recent! – www.service.sap.com/support • Search for e-recruitment specific support packages • SAPK-60409INERECRUIT  Client FAQ sheet  Resume Parsing - Resume Mirror by Talent Technology  www.talenttech.com  WD ABAP candidate scenarios blog – written by HCL AXON consultants  www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/13754 118
  • 119. Some useful guides and notes  SAP service marketplace > Talent Management > Recruiting > Media Library – Erec 600 system architecture – E-REC_Integr_ERP_600_SP08_EN – ESA New Hire Interface to HR Admin – E-recruiting New Hire integration – ESA Job Board integration  SAP Notes – 642115 – Minimum configuration of SAP e-Recruiting – 1017866 – Candidate scenarios with ABAP webdynpro – 1122134 – Background checking in SAP e-Recruiting – 1122135 – Resume Parsing in SAP e-Recruiting 119 119
  • 120. Customising tips and tricks  Introduce / arrange pushbuttons for activities for assignments to requisitions  Activities can be created in a default status with a default owner (can be amended after creation)  Can link activities together for less user involvement – Status change and invitation – Qualifying event and invitation – Questionnaire and invitation  For Multiple Employment activate T77S0 switch RECFA RECCE (only where e-Rec and HR are on different instances) 120 120
  • 121. Any questions? © 2011 HCL AXON – Proprietary & Confidential

Notes de l'éditeur

  1. Individual amendment of letters – use candidate Simon Williams – planned correspondence (rejection). Change letter template CS_IT_EXA_REJECTION and click change letter section.