The document outlines a training program on communication skills for managers. It covers topics such as communicating information to employees, creating an effective communication climate, empowering employees, listening skills, problem solving techniques, and obstacles to effective communication. The training utilizes exercises, group discussions, and evaluations to help managers improve their communication abilities.

1. Communication Skills for Managers Management Development Program Presented By

6. Communication Styles Assertive Communication: Direct, Honest, Respectful

7. Interpersonal Communication Options

8. Performance Cycle Feedback Performance Self-Esteem Self-Talk You can notice, control, and choose the messages you give to others and influence their performance accordingly.

12. “ Harry always was a poor listener.”

20. Trainer’s Name: ________________________ Date/Time: ________________ Company: _____________________________ Location: _________________ Please circle your responses and make comments or suggestions below. Very Little Excellent Good Good Value Poor 1. What is your OVERALL opinion of this course? 5 4 3 2 1 2. The course MATERIALS were: 5 4 3 2 1 3. The course ACTIVITIES were: 5 4 3 2 1 4. The instructor’s PRESENTATION of the information was: 5 4 3 2 1 5. The instructor’s KNOWLEDGE of the the subject was: 5 4 3 2 1 6. Would you recommend this training to co-workers? YES NO Training Evaluation for: Communication Skills--Mgr Comments, questions and concerns: What did you feel was the most useful? Program..PPT: p. 1 Rev. 05/10/00 What did you feel was the least useful? What other training programs would you like to attend?