Training Program Description Catalog

Training
Description
Catalog
www.goomandplacewell.co
m

Facilitators: Akash Dutta and
Chandrasekhar Thakar

Contents

S.no Program names Duration Page
no.
1 High impact presentations 2 days 3
2 Team building 2 days 4-5
3 Leadership Back to Basics for first time 2 days 6-10
Managers
4 Connect workshop on Interpersonal skills 1 day 11-12
5 Hospitality and customer focus workshop 2 days 13-15
6 Email netiquettes 1 day 16-17
7 Me to we Program on Basics of Team 1 day 18-19
formation
8 Stress and Time Management 1 day 20-22
9 Adapt -survival skills for Freshers in any 2 days 23-25
industry
10 Customer Management Workshop for 2 days 26-29
Retailers
11 Facilitator Profile: Akash Dutta 30
12 Facilitator Profile: Chandrashekhar Thakar 31

2 Lead author : Akash Dutta

Module 1 High Impact Presentations workshop Duration 2 days

Business professionals today must move their audiences to take action by creating and
delivering high impact and effective presentations. Whether in sales, marketing, operations, or
R & D, presenters need to be engaging, persuasive, and focused in their presentation delivery.

As a result of this learning experience the participants will be able to:

• Project energy and confidence throughout their presentation
• Build rapport from the start of their delivery

• Deliver persuasive presentations that move audiences to take action

• Use stories to better engage audiences

• With their audiences’ needs in mind, systematically prepare for presentations

• Use a presentation template when developing a presentation
to deliver to senior executives

• Successfully manage a Q & A session

• Utilize PowerPoint effectively as a presentation support

Duration: This 2 days high energy, fun filled, result focused workshop is meant for all students
who have to communicate and make High impact presentations


Module 2 Team Building Duration 2 days

In this 2 day workshop the program objectives are:

• Build a team that lasts

• Create positive energy on the team

• Harness a team’s creativity

• Identify weak players who negatively impact a team

• Judge if the team can accomplish the dream

Investments:

1. Two days from your busy schedule!

2. Enthusiasm and a learning attitude!


Program synopsis:

Day 1: The Power of teamwork
1. Teamwork --Why is it so important?

2. Good Teamwork –What is its impact?

3. Team dream--- How to accomplish it?

4. Team bonding –How to ensure that the team lasts?

Day 2: The dynamics of Teamwork
1. What are the characteristics of a good Team?

2. Team player—what does it take to be a good one?

3. Building a winning team—how do you do it?

4. Weak player and the impact on the team.


5. Positive energy within the team –How to create it?

6. Team’s creativity—How to harness it?

Module 3 Leadership Back to the basics Duration 2 days

A two day program for: Managers / Sr. executives who are transforming into Leaders

The Need:

If you want committed, energized, loyal employees, you must have emotionally intelligent
leaders. This Back to the basics Leadership Program develops the skills your leaders need both to
manage themselves and bring out the best in their people.


Module 3 Section A. The Program Objectives

Program Objectives Competency To be built

A. Leader as Chief Retention Officer The power of example

B. Leader as Team Builder Recognizing Your Own Talents and Strengths

C. Leader as Communicator Courtesy and Respect

D. Leader as Problem solver Conflict Management

E. Leader as Coach Coaching skills

F. Leader as an Evaluator Managing Your Time and Your Life

G. Leader as Customer Champion Exceeding Expectations

H. Leader as Change agent Dealing with Things You Can’t Control

I. Leader as Motivator Goals with vision with mission

J. Leader as Synergizer Team Harmony


Module 3 Section B. The Program Benefits:

 Improve your executive career potential.

 Move beyond the either/or limits of a management versus leadership mindset.

 Upgrade to a unified, holistic view of the organization

 Build a total-team organization for sustainable competitive advantage

 Address personal, team and organizational change from a flexible response-readiness-
fitness framework.

 Understand your workplace personality, leadership, emotional intelligence, creative style,
motivation, stress, and competency potential strengths and weakness and develop
Action-Plans to address career success competencies, roadblocks and derailment issues.

 Update, broaden and optimize you executive management style for continued career
advancement.

 Upgrade your executive decision-making capabilities.

 Acquire executive sustainable leadership skills aimed at maximum managerial impact,
personal and team confidence building, and better bottom-line performance.


Module 3 Section C. The Program Flow Day 1


S.no. Topic Sub Topic Duration

1 Introduction Self and participants 30 minutes
Activity based

2 Program Orientation Basic Lecturrette on 30 minutes
Examples used to match the mixed Leadership and
profile of the participants Management
Tea 15 minutes
3 Activity Create a product 20minutes

4 Debrief 30minutes
Activity Who am I 10minutes

5 7 habits session Habit 1
ppt+ video before lunch Habit 2
Activity Habit 3
Habit 4 45 minutes
Lunch 45 minutes
6 7 habits session Habit 5
7 PODSCORB Acronym Habit 6
Habit 7 95 minutes
8 Video clip Fish

Tea 15 minutes
9 PPt on Fish 30 minutes
10 Management Kundali Questionnaire 30 minutes

11 Summary of learning 15 minutes

Module 3 Section C. The Program Flow Day 2


S.no. Topic Sub Topic Duration
1 Recap for day 1 30 mins
2 Situational Leadership Introduction to SL 30mins
Tea 15 minutes

3 Situational Leadership Why SL?

4 Situational Leadership Detailed facilitation+ video 105 minutes
on SL
Lunch 45 minutes
5 Situational Leadership Activity 30mins

6 Situational Leadership Debrief 60mins

7 Video on geese 5minutes
8 PPT on Geese 15 minutes
Tea 15 minutes
9 Video on Coaching after Tea 10 minutes

10 Debrief +Discussion on Coaching Grow model+SL 30minutes

11 Motivational Capsule Activity Lemon race 30 minutes

12 Wrap up of day 2

Module 4 Connect: Duration 1 day


People apply interpersonal skills to a wide variety of interactions, from talking to coworkers
about a project to selling a plan to clients. People with good interpersonal skills tend to be more
successful in business. They can interact more effectively with coworkers, management and
subordinates, in addition to establishing business networking connections more efficiently,
landing clients, and retaining existing clients.

Taking an interpersonal skills training course allows people to develop stronger and more
consistent interpersonal skills.

Welcome to CONNECT; a one day workshop on Interpersonal skills!


Connect: The Program Objectives

After completing the Course, the learners would be able to:

Duratio
S.no. Objectives n Methodology
Explain and Demonstrate the Fundamental
1 Techniques in Handling People 8 hours CBT
Identify the Six Ways to Make People Like
2 You Video Clips
Identify and explain the Twelve Ways to Win
3 People to Your Way of Thinking Activity
Demonstrate How to Change People Without
4 Giving Offense or Arousing Resentment Lecturrette


Module 5 Hospitality and Customer Management Duration 2 days

Welcome to two days of exciting learning and development!

We empower your human capital to soar above the rest .We groom them towards creating fans
for your Brand and mot merely customers.

In this 2 day program, we empower your human capital to soar above the rest .We groom them
towards creating fans for your Brand and mot merely customers


Module 5 Hospitality and Customer Management Program Description Document:

Duratio
S.no. Topics Sub topics n Methodology
1 Positive attitude Removing your mental baggage half a day CBT
The Power of Positive thinking
How to stop worrying and start living
How to enjoy your life and your Job
Action Plan Habits for personal and
professional effectiveness

2 Interpersonal Effectiveness People management half a day CBT
Team spirit
How to win friends and influence people

3 Superior customer service Scoring with your customers full day CBT
Serving customers at a Higher Level lecturette
Decide what you want your customer
experience to be Activities
Discover what your customers want Role plays
Deliver your ideal customer service
experience
Permitting people to soar
Going above and beyond customer
service
Making customers the first priority
Making it all happen

Target participants:

Front desk, reception and all customer facing staff


Module 5 Hospitality and Customer Management Program Benefits:

Your take aways from this program

• Self Confidence and sense of direction

• Communication Skills

• Motivational Skills

• People management Skills

• Accountability

• Flexibility

• Customer centricity as a culture for your people

Our Esteemed Clientele in the retail sector:

• Air Hostess Academy

• Brand Promotions (Retail Marketing)

• Reliance Retail( Lifestyle, Fresh, Hyper, CDIT, Luxury Verticals)

• Jawed Habib (Salon and Spa Retail )

• Levi Strauss(Apparel retail)

Module 6 Email etiquettes workshop Duration 1 day


Efficiency is the essence of modern communication. A poorly worded email will simply render
the message ineffective. It can be observed that all emails are not to the point. While some
writers could be too terse and communicate too little too quickly, there are others who wander
at random never understanding that this is instant messaging and being more specific helps the
information dissemination faster.

This workshop is directed towards developing effective email etiquettes.

Duration: 8 hours

Module 6 Email etiquettes workshop Program objectives:

At the program's conclusion, participants should be able to:


S.no. Program Objectives Methodology
1 Explain instances when sending email is CBT with hands on practice led
necessary and appropriate. sessions
2 Identify occasions when sending or retrieving Review of existing mail culture
email is unacceptable.
3 Understand items they should never send Drafting and creating professional
electronically from their workplace. mails
4 Create an email subject line that accurately
describes the content of the message.
5 State and avoid 12 of the most common
mistakes people make in business writing.
6 Consider the visual components that
enhance an email message and make for
easy reading.
7 Determine who should and should not
receive copies of emails.
8 Know what to do when emails misfire and
reach the wrong people.
9 Develop a personal action plan to improve
their email skills at work.

Module 7 Transition from ME to WE Duration 1 day


Program objectives:

By the end of this module, participants will be able to:

S.no Objectives Methodology
a Identify the traits of an effective team player CBT, audio video inputs,
activities, games and
Lecturrette
b Discuss various stages of team formation
c Discuss the causes and consequences of conflict and
be able to apply techniques in solving it
d Explore personal conflict resolution style

Duration: 8 hours

Target: Junior management and Freshers

Module 7 Transition from ME to WE Program Contents:


• Understanding team basics

• Stages of team development

• The team player survey

• Understanding team commitment

• Understanding team communication

• Working in a team

• Developing team collaboration

Module 8 Stress and Time Management Duration 1 day


Section A: Stress Management Program

Changing life-styles, technological advances, and a very intensely competitive business environment,
have created tremendous tension for all of us. With the fast pace of life in the modern world, we are all
feeling burnt out as stress is slowly, but surely, taking its toll.

No executive or company can afford to ignore the effects of stress. Stress affects decision making,
interpersonal relations, the quality of work, and the level of productivity.

Program Objectives:

To enable the participants to: -

S.no Objectives

1 Dissolve Stress

2 Improve Concentration

3 Develop Creativity

4 Support Problem Solving and Decision Making

5 Improve Productivity


S.no Program Contents Methodology
Assess stress CBT
Develop a deeper understanding of stress
Be aware of internal and external sources of stress
Understand the positive and negative effects of stress
Determine early warning signs
Understand the interplay of body and mind
Deal with stressful behaviors, thoughts and attitudes
Gain practical tips on stress busters

Module 8 Section B: Time management Program


Time management is a set of principles, practices, skills, tools, and systems working together to
help you get more value out of your time with the aim of improving the quality of your life.

The important point is that time management is not necessarily about getting lots of stuff done,
because much more important than that is making sure that you are working on the right things,
the things that truly need to be done.

Smart time managers know that there is much more to do than anyone could possibly
accomplish. So instead of trying to do it all, smart time managers are very picky about how they
spend their time.

They choose to focus and spend their time doing a few vital projects that will really make a
difference, rather than spending all their time doing many trivial things that don't really matter all
that much.

If you become a good time manager, you’ll not only get a lot more done in less time, but you’ll
feel more relaxed, focused and in control of your life

Module 8 Time Management Program Objectives

S.NO Objectives Methodology
1 The nature and value of productivity
2 Valuing your time
3 Assessing your time management strengths & weaknesses
4 Removing the barriers to your productivity
5 Overcoming the procrastination habit
6 Focusing and staying in the zone
7 Learning to be present: the power of now
8 Managing tasks, projects, goals and ideas
9 Determining and managing priorities
10 Negotiating your priorities
11 Resolving conflicts with multiple bosses & priorities
12 Deadlines, time pressures and heavy workloads
13 Mastering the art of delegation


14 Inspect what you expect: the power of "The Stream"
15 The power of personal decision management
16 Negotiating your time & commitments
17 Understanding what you can control and what you can’t
18 Managing interruptions & distractions
19 How and when to say “no”
20 How and when to say “yes”
21 People vs. tasks: your personal style
22 Time management and effective communication
23 Dealing with the things you hate to do
24 Understanding and escaping your comfort zones
25 Starting and completing large projects
26 Managing multiple projects
27 Procrastination and perfectionism
28 Overhauling your task list system
29 Overhauling your planning and scheduling system
30 Getting and staying organized
31 Overcoming the force of habit
32 Setting & achieving personal time management goals
33 Developing new habits for managing your time
34 Achieving the productivity balance

Module 9 ADAPT Duration 2 days


ADAPT
A workshop dedicated to the communicative
fresher in any Industry in this dynamic, warm
and flat world!



Section A:

• Welcome

• Workshop expectations

Section B: The Positive Mental Framework

1. Effective Interpersonal Communication: How to Demonstrate respect at work?

2. Play Well With Others: Develop Effective Work Relationships

3. The Five (Difficult) People You Meet at Work ... and How to Get Along With Them

4. How to Get Along With Your Colleagues :Resources to Help Improve Your Relationships
With Colleagues

5. Ways to Be Happy at Work

Section C: The Negative Attitude and How to tackle it

6. Top 10 Ways to Annoy Your Coworkers

7. How to Get Fired: Advice You Can Live Without

8. Avoid Doing These Things After Work or You Could Lose Your Job

9. Workplace Bullies: What To Do About Workplace Bullies

10. Workplace Etiquette: How to Avoid Conflict in the Workplace

Section D: The WIN- WIN Approach

11. Mistakes at Work---What to Do If You Make a Mistake at Work

12. How To Receive Feedback With Grace and Dignity

13. Listen With Your Eyes: Tips for Understanding Nonverbal Communication

14. Toward a More Civil Work Place: Avoiding Offensive Behavior on the Job

15. 9 Ways to Make a Good Impression at Work


Section E: The Technical Advantage

16. Business Email Etiquette: Maintaining a Professional Image

17. Top 6 Rules for Using Cell Phones at Work

18. Top 10 Ways in Which Social Media Can Get You Fired

Section F: Reference

19. Top 10 Career Books


20. Laughter : the best medicine

Module 10 Luxury Retail Customer Management Duration 2 days


Module 10 Luxury Retail Customer Management Duration 2 days

We empower your human capital to soar above the rest .We groom them towards creating fans
for your Brand and mot merely customers.

In this 2 day program, we empower your human capital to soar above the rest .We groom them
towards creating fans for your Brand and mot merely customers.

Your take aways from this program


• Self Confidence and sense of direction

• Communication Skills

• Motivational Skills

• People management Skills

• Accountability

• Flexibility

• Customer centricity as a culture for your organization

At the Luxury retailing level, we know your aspirations. So the objectives are
well set:
S.no Program Objective Target participant Methodology
groups

1 Scoring with your customers Customer service CBT + activity
executives , Shop
Floor assistants,
Freshers in retail ,
cashiers

2 Serving customers at a Higher Level Lecturrette +
Video + skits

3 Decide what you want your customer


experience to be

4 Discover what your customers want

5 Deliver your ideal customer service
experience

6 Permitting people to soar

7 Going above and beyond customer service

8 Making customers the first priority

9 Making it all happen

Module 10 Luxury Retail Customer Management

Our Esteemed Clientele in the retail sector:

• Air Hostess Academy

• Brand Promotions (Retail Marketing)

• Reliance Retail( Lifestyle, Fresh, Hyper, CDIT, Luxury Verticals)


• Jawed Habib (Salon and Spa Retail )

• Levi Strauss(Apparel retail)

Coach Profile: Mr. Akash Dutta

Mr. Akash Dutta’s corporate background includes a wide variety. He has been into the training
and development function for more than 8 years and was associated with Levi Strauss, Reliance
Retail Ltd, Airhostess Academy and Wadhawan Retail. Mr. Dutta’s batches included
professionals from the BPO, Retail and Aviation and Hospitality industries.

Mr. Dutta holds an Executive Coaching Certification from Reliance Industries. He is a certified
trainer from K10, Mumbai, India and a certified trainer from Reliance Retail Ltd.

He is a certified professional in world class customer service and a master in public speaking
from the Dale Carnegie Inc. He is a graduate from Calcutta University. He is certified in advanced
counseling skills.

Contact Information:

He can be contacted at +91 7303533725

Email: akashdutta79@gmail.com

LinkedIn public profile http://www.linkedin.com/in/akashduttaexecutivecoach

Please check for references at Linked in.


Coach Profile: Mr. Chandrashekhar Thakar

• Ex AVP-H.R., Reliance Infrastructure Ltd.

• H. R. Professional with a background of Commerce & an approach of law with a rich track record
of 35 years

• Worked in maximum Domains and premium Companies of Mumbai under the work culture of
TQM/ ISO & ERP

• Worked with TCS, Blue Star, Shapoorji Pallonji, Ichbaan Honda, Patni, Reliance etc.

Specialties

- Executive Coach

- Group Trainer

- H.R. Consultant

- Visiting Faculty for HR/ Law/ Marketing & Finance

Contact details:

Cell: +91 9987682497

shekhar.thakar@gmail.com www.groomandplacewell.com


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