Customer Services and Fish Philosophy

Fish Philosophy Customer is the King Presentation to: - Mr. Prasun Maitra Presentation by: - Akhil Gupta How important is customer service? – The key to success Ride the wave… … Catch the Energy … Unleash the Potential

Major parts of customer service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Fish philosophy – 4D ,[object Object],[object Object],[object Object],[object Object]

Attitude To attract the customer we must have to maintain our attitude. Our character make our attitude. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Some other facts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Make their day ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Be present there ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Be playful/ playing ,[object Object],[object Object]

Why customer quit with existing company ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Three rings of value ,[object Object],[object Object],[object Object],Extra enhanced service Advanced service Core value

Moments of truth (every meeting with customer) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Commandments of good customer service ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Values of good customer service Courteous & Helpful Accountable & Responsible Efficient & Responsive Professional & Accessible Knowledgeable & Informative Equitable & Consistent Customer Service Representative

Nerve centers of customer’s service ,[object Object],[object Object]

Make customer valued ,[object Object],[object Object],[object Object],[object Object],[object Object]

Different types of customers ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Customer Services and Fish Philosophy