1. FREEASIA.TV
BUSINESS PROJECT
Presented to FreeAsia.Tv
AlbinAntony
GEB 3213

2. Overview
 Introduction of Freeasia.tv
 Current situation of Freeasia.tv
 Benefits and Risks
 Recommendations

3. Introduction
 South Asian Live StreamingTV channel provider
 Free & Paid Subscription Options
 Provides services to users throughout the world

4. The Opportunity
Current Situation
-Website is not user-friendly
-Outdated design of overall website
-Outdated Membership Ordering services with bugs
- Limited support options for customers

5. Key success factors
 A planned meeting with stakeholders to discuss overall
needs of improvement
 Share ideas to initiate the appropriate method of process
improvement
 Improvement process must meet budget requirements-
Receive input from upper management

6. Analysis of Alternatives
 Use current design with small modifications of color
 Use current software with modifications to create a user-
friendly atmosphere

7. Strategic Solution Options
 A complete Re-design of
website
 Integrate latest
membership ordering
software
 Improve Customer support
options :Ticket & Live
Chat

8. Benefits
 Increase overall performance of website
 Attract new/existing customers
 Reduce customer support tickets with user-friendly
website
 Compete against competitors with latest technology

9. Risks
 Cost of employee training programs for new technology
 Confusion with new technology for existing customers
 New software with compatibility problems

10. Final Recommendation
 Re-design Overall Website/logo
 Integrate latest software
 Create customer support options forTicket and Live
Chat.
 Receive feedback from customers

11. Highlighted References
 SnobinsAugustine (General Manager)
s.augustine@freeasia.tv
 Alyssa Kester (Marketing Dept Supervisor)
a.kester@freeasia.tv
 aMember Pro. (n.d.). aMember aMember PRO Features. Retrieved from
http://www.amember.com/p/main/features/
 Tour Zendesk | Customer Service Software. (n.d.). Tour Zendesk | Customer
Service Software. Retrieved from http://www.zendesk.com/product/tour/