The project was designed to improve quality and performance using Six Sigma DMAIC Methodology and ISO 9000 Standards for Quality Management.

1. Process Improvement Plan forExpedited Food and Nutrition ServiceTime Standards Alden Knibbs

2. Brainstorming Agenda or Summary Layout Introduction Discovery Expedited Process Guide Results Conclusion

3. Introduction

4. Introduction General Purpose This Process Improvement Plan has been designed to meet and exceed the United States Department of Agriculture’s Food and Nutrition Service (FNS) time standards for the Supplemental Nutrition Assistance Program (SNAP) formerly known as the Food Stamp Program.

5. Discovery

7. SIPOC Diagram of Process

8. Mental Model of Process

9. FNS Timeliness Compliance Report for July 2010

11. SIPOC Diagram of Process

12. Mental Model of Process

13. FNS Timeliness Compliance Report for July 2010 Expedited Percent goal is 95.00

14. Audit Analysis

15. Brainstorming

17. Drivers Run Untimely (1)

18. Drivers Run Untimely (2)

19. Input Errors

21. Brainstorming Drivers Run Untimely (1)

22. Brainstorming Drivers Run Untimely (2)

23. Brainstorming Input Errors

24. Brainstorming Unable to Obtain Identity

25. Expedited Process Guide

26. Expedited Process Guide

27. Results

29. FNS Expedite Timeliness Compliance July – October

31. FNS Expedite Timeliness Compliance July - October Month over month view of FNS Timeliness Compliance Reports.

32. FNS Expedite Delays July - October Month over month view of FNS delays.

33. Conclusion

36. Closing Statements

37. FIN Process Improvement Plan forExpedited Food and Nutrition ServiceTime Standards Alden Knibbs

38. Questions?