1. User Productivity Kit Alejandro Heredia UPK GSU [email_address]

3. Oracle UPK Delivers Results Reduced documentation development time by 75% for SAP implementation 60% reduction in online training material creation Achieved efficiency gains of 80% to 90% in document preparation Standardized application training for 60+ apps including SAP Replaced six different content development tools to one Gained a 100% return on investment in six months Reduced test script creation time by 70% and help desk calls by 90% Lowered training costs by 70% Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential

5. UPK’s Value Throughout the Project Lifecycle

6. Single Platform Provides Multiple Outputs Record * 22 Languages Once

8. Typical Process (50 step) – With UPK Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential Step Tool Who Time Estimate (Hours) With UPK (Hours) Create UAT Test Script , load into Mercury Test Director Excel /Mercury Test Director Test Team 6 1 Develop business process document MS Word/Snag IT SME 8 0 Create 2 modes of Simulation (manually add text) Captivate Training 16 4 Create Training Manual Word/Snag IT Training 8 0 Create Job Aid Word/Snag IT Training 6 0 Create on-line help Robo Help SME/Training 8 0 Create Assessment HTML SME/Training 3 1 Record PowerPoint narration (overview courses) WebEx Presentation Studio SME/Training 4 0 Post course, work instructions, etc., on SharePoint SharePoint Training 6 0 TOTAL 65 hours 6 hours

9. End User Adoption Is Key to Value Realization Source: NeoChange Effective user adoption is the primary determinant of the success of a project implementation Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential

10. Value Throughout the Project Lifecycle

12. Successful EMEA Deployments Across Verticals Healthcare & Pharmaceutical Manufacturing & Processing Financial Communications Media Retail & Services Public Sector