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How NLP
improves Bot design
conversate
Milano Chatbots Meetup
September 29th, 2016
Alessandro Vitale
alex@conversate.eu
conversate
About this talk
2
https://medium.com/@Conversate
Contents
Why you should
use (good) NLP
+
Demo of how a
chatbot works
Examples taken from
conversate
About Conversate
3
Artificial Intelligence Startup
Started in London @ Enterpreneur First
“Hands down the best accelerator in Europe” – Hoxton Ventures
We help you build great chatbots
conversate
What is NLP?
4
Natural language processing (NLP)
is […] concerned with the
interactions between computers and
human (natural) languages
Source Wikipedia
conversate
How Chatbots work
5
Understanding
Dialogue
Management
Response
Generation
Additional
Services
Natural Language
Understanding
Natural Language
Generation
Reinforcement
Learning
conversate
Why NLP?
6
No NLP -> Terrible UX
conversate
Why NLP?
7
A chatbot without NLP
is like playing a game
without knowing the rules
No NLP -> No Fun
conversate
Why NLP?
8
Source My Clever Agency
conversate
User Guide vs Discovery
9
No NLP Good NLP
User Guide
(How to do things)
Focus on
Discovery
Focus on
(What can be done)
conversate
User Guide vs Discovery
10
User Guide Discovery
conversate
User Guide vs Discovery
11
Progressive Discovery
conversate
User Guide vs Discovery
12
Google Allo
conversate
NLP is great but use with care :)
13
conversate
14
Demo
conversate
How Chatbots work
15
Understanding
Dialogue
Management
Response
Generation
Additional
Services
conversate
Get in touch!
16
alex@conversate.eu
conversate
17
Backup
conversate
Natural Language APIs
18
Nuance MIX Microsoft LUIS
https://medium.com/@Conversate

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How NLP improves bot design