Enterprise search in 2013 (update)

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A general overview of enterprise search in 2013, which has been dubbed 'the year of enterprise search' due to the nature of technology changing, SharePoint 2013's powerful search and mobile also taking off (among other things!). This was a presentation I gave at the Intranet Leadership Forum in Melbourne, April 2013.

Technologie Design

Alex Manchester // Step Two Designs
Enterprise search update
alex@steptwo.com.au // @alex_manchester

Enterprise search update
State of the nation
2013 is the year of search
Expertise is increasing
SharePoint 2013 is huge
Mobile is even bigger

Alex Manchester // Step Two Designs
Enterprise search…
the final intranet frontier?

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
Spectrum mapping

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
What are the challenges you
face with search?
MajorMinor

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
“2013 is the year of enterprise search.”
Why?

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
The information landscape is changing…

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
Less dusty desktop…

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
more web…
…and cloud based content
creation

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
more system integration…

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
...and much, much more data

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
…the rise of search experts…

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
…The battle for the enterprise…

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
2013
and this…

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
2013 is the
year of
enterprise
search

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS2
Let‟s look at these 4

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
The rise of search experts…
Enterprise search specialists
„Enterprise Search‟ by Martin White
Industry data
Notable success stories

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
Experts:
Findwise

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
Findwise 2012 Enterprise Search survey
• Non-indexed content > 86% in 3 years
• 75% say finding information is critical to success
• 60-77% say it’s very hard to find information
• Only 20% very satisfied with search
• Most orgs have no budget, no staff, no strategy
• The succesful organisations have 1-2 FTE
• 80% use feedback mechanism

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
Example of feedback tool at Vancity

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
Notable examples: Ernst & Young

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
“We have a product manager responsible
for the overall enterprise search function,
including the stakeholder communication,
and for setting the strategy and direction
of the search engine.”
Ed Dale – Search Services Manager
Ernst & Young
www.ibforum.com/2013/02/27/ernst-young-enterprise-search-program/

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
“We have an assistant product manager
who works with the search logs and with
our group of representative users to
understand users needs and
expectations.”
Ed Dale – Search Services Manager
Ernst & Young
www.ibforum.com/2013/02/27/ernst-young-enterprise-search-program/

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
Ed Dale
Search Services Manager - Ernst & Young
www.ibforum.com/2013/02/27/ernst-young-enterprise-search-program/
“We have a team of analysts who provide
the measurements of precision, recall and
mean reciprocal rank to optimize the
search relevancy. They provide rigour for
our proposed changes to the algorithm
and the program.”

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
2013

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
• Biggest improvements apart from social
• No more FAST search
• Analytics all driven by search
• Provides WCM capabilities
• Previews of content available
• DEMO
SharePoint 2013

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
Making search work

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS
• Search requires significant infrastructure to work
(poor setup kills performance)
• The skill sets required in configuring and
optimising search are not prevalent in the
corporate environment
• You need 1-2 people full time on search
• If your content is poor, search isn't going to fix it
Search gotchas

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNSxxx
 xxxx
Mobile search?

Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013
Step Two DESIGNS

Enterprise search update
State of the nation
2013 is the year to make it work!
Good knowledge out there
SharePoint 2013 is huge
Mobile is even bigger

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Enterprise search in 2013 (update)

1. Alex Manchester // Step Two Designs Enterprise search update alex@steptwo.com.au // @alex_manchester

2. Enterprise search update State of the nation 2013 is the year of search Expertise is increasing SharePoint 2013 is huge Mobile is even bigger

3. Alex Manchester // Step Two Designs Enterprise search… the final intranet frontier?

4. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS Spectrum mapping

5. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS What are the challenges you face with search? MajorMinor

6. “2013 is the year of enterprise search”

7. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS “2013 is the year of enterprise search.” Why?

8. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS The information landscape is changing…

9. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS Less dusty desktop…

10. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS more web… …and cloud based content creation

11. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS more system integration…

12. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS ...and much, much more data

13. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS …the rise of search experts…

14. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS …The battle for the enterprise…

15. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS 2013 and this…

16. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS 2013 is the year of enterprise search

17. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS2 Let‟s look at these 4

18. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS More web and cloud-based content creation Online social networks Cloud-based productivity Mobile applications and data

19. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS The rise of search experts… Enterprise search specialists „Enterprise Search‟ by Martin White Industry data Notable success stories

20. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS Experts: Findwise

21. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS Findwise 2012 Enterprise Search survey • Non-indexed content > 86% in 3 years • 75% say finding information is critical to success • 60-77% say it’s very hard to find information • Only 20% very satisfied with search • Most orgs have no budget, no staff, no strategy • The succesful organisations have 1-2 FTE • 80% use feedback mechanism

22. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS Example of feedback tool at Vancity

23. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS Notable examples: Ernst & Young

24. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS “We have a product manager responsible for the overall enterprise search function, including the stakeholder communication, and for setting the strategy and direction of the search engine.” Ed Dale – Search Services Manager Ernst & Young www.ibforum.com/2013/02/27/ernst-young-enterprise-search-program/

25. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS “We have a product manager responsible for findability, working with content creators to ensure the right content is surfaced.” Ed Dale – Search Services Manager Ernst & Young www.ibforum.com/2013/02/27/ernst-young-enterprise-search-program/

26. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS “We have an assistant product manager who works with the search logs and with our group of representative users to understand users needs and expectations.” Ed Dale – Search Services Manager Ernst & Young www.ibforum.com/2013/02/27/ernst-young-enterprise-search-program/

27. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS Ed Dale Search Services Manager - Ernst & Young www.ibforum.com/2013/02/27/ernst-young-enterprise-search-program/ “We have a team of analysts who provide the measurements of precision, recall and mean reciprocal rank to optimize the search relevancy. They provide rigour for our proposed changes to the algorithm and the program.”

28. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS 2013

29. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS • Biggest improvements apart from social • No more FAST search • Analytics all driven by search • Provides WCM capabilities • Previews of content available • DEMO SharePoint 2013

30. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS Making search work

31. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS • Search requires significant infrastructure to work (poor setup kills performance) • The skill sets required in configuring and optimising search are not prevalent in the corporate environment • You need 1-2 people full time on search • If your content is poor, search isn't going to fix it Search gotchas

32. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNSxxx  xxxx Mobile search?

33. Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013 Step Two DESIGNS

34. Enterprise search update State of the nation 2013 is the year to make it work! Good knowledge out there SharePoint 2013 is huge Mobile is even bigger

35. Alex Manchester // Step Two Designs Enterprise search update alex@steptwo.com.au // @alex_manchester

Enterprise search in 2013 (update)

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